Alright so first im sorry if my punctuation. And grammer are not the best or even good at all im…read moretyping this fast and kinda mad so enough rambling. I went into ace many many times with my book bag there's no signs saying you can't ware one nothing. Yesterday I go in and a worker Neil stopped me made me walk up to the front and make me take it off and leave it up front unprotected. And let me be clear about this key factor usually I go in dressed casually many would say nicely. Well yesterday I walked in not necessarily trashy looking I was still well groomed my cloths where just pretty baggy. I feel like he was stereotyping me he tried to be "nice" but the way it looked no matter how "nice" he acted i still feel the bluntness of the situation. Hey you look like the type of person that would come and hear and steal even tho we have no proof or even reason to think you would steal we're gonna assume anyways that was the blunt reality.

Always helpful, always friendly. I don't shop at the big box stores - I like to shop locally. The…read moreemployees here are ALWAYS helpful with solutions to my home improvement projects. Best hardware store around.

I love this store! It is a very rare occasion when I go in and they don't have what I need. The…read morehelp is quite good. I go there at least once a week and they are very nice. It really helps to have a well stocked hardware store in town.

This ace hardware is nothing but an embarrassment to the franchise name. The owner Jim does not…read moreseem to care that his staff speaks to customers as if they are doing them a favor by shopping there. Half the time you can't find what you're looking for and if you do it's three times more than if you drive right up the road to Gus' Hardware in Belton or white Jones Ace Hardware in Anderson. Let's not even get started on trying to complete a curbside pick up. If you order a item online don't expect to receive it for 2 to 3 days even if it says it will be available for pick up that day.

love to go there to browes they have alot of neat gift idems and things for the home…read moremy husband gets to enjoy the tool side of the store a store for the both of us only flaw no air conditioning but still nice

If you know what you want and know where it is, you can get in and out, but if you're looking for…read morecustomer service you won't find it here. 2 cars in the lot, 2 cashiers, just pointed me in a general direction. I also needed propane. They called for someone to fill the tank and 15 minutes later a young guy saunters across the parking lot, in no hurry at all. He mumbled so much I couldn't understand him. One and done for me.

Everything seemed good at the start picked up my mower and charged me 50 bux even though I had a…read morewarranty paying pickup and delivery. He didn't believe me. I called warranty place, they say he billed me for 50 bux and the warranty place covered it. So they sent him back the 50 bux and he was supposed to have given it to me; a year or so ago. Then the lawn mower had to go back to get fixed, but this time they sent it to another place, free pickup and delivery from warranty. I found all this out after he delivered my mower and I gave him a 20 dollar bill and his wife a 20.00 also. So, I lost 90 dollars on that deal.

This store started out as a good business, with helpful employees and fairly good stock. I have…read morebeen there a few times recently and am no longer impressed. I went in yesterday, for instance, and the following happened. I walked in to get a replacement cartridge for a bathroom faucet. There were 5 or six people standing around the front end of the store talking. A couple of them looked my way and nodded, but went back to their talking. I walked on back to the fittings, and, after about ten or fifteen minutes of trying to figure out exactly what I needed, I selected a part and took it to the register. The smiling young person at the register asked me if I found everything ok. I said "Maybe. It's hard to get help around here". She looked puzzled and said they would have helped me. I told her "I didn't want to disturb anyone's talking". I told her it was no problem though, because that's not the first time it's happened. She apologized. They were all still talking when I left. It seems they would learn that customer service means a lot. Any time I am there, they never have over a couple of customers. Understandable with the customer service and what they charge. If you are going to charge more than other places, you had better have some good service. All they would have had to do was, when I walked in, just one of them turn around and say "Good afternoon. Can we help you with anything?" Very simple concept.

Im always happy to walk into my local ace. It has excellent service. Frances, the cashier is…read moreincredibly helpful and consistently gets me in and out quickly. The floor staff are equally great, always ready to answer questions and guide me to what I need. They also help me find deals and use my coupons In The store, that way I save a bit. I came in recently looking for paint and looking at other sale items, but I couldn't help browsing through the Clemson football items since I'm excited for Clemson chances this year. Ace has a great selection of college stuff. It's the combination of helpful employees like Frances, a well stocked, friendly store that makes shopping here such a positive experience every time.

Thought I would try this Ace since I live close in the area and could support a location in my…read morecommunity that wasn't a big box store like Lowe's or Home Depot. Unfortunately, the employees seemed to act bothered when I asked them questions about paint & the front cashier lady was unpleasant and rude, not to mention she also burped in my face when she was ringing me up and said absolutely nothing....I don't think I will be coming back to this location from this experience.

I purchased two generators and then tried to return them to the store after finding another…read moreproduct. Upon attempting to return the items, I was told they had to be returned to the store within 48 hours. When I called Lowes customer service after leaving the store, I was told that I had 30 days to return if the items were unopened and factory sealed, which mine were. I then went to the Clemson store by my house and was also told they would not return the items due to the 48-hour policy. A couple of days later, I called another customer service representative to confirm my ability to return the items and they confirmed, so I went back to the Clemson store, and was again told they would not return them. When I showed them an image of their return policy, I was accused of creating a fake AI image. I asked them to call customer service and confirm the policy or look it up online, but they refused. Today 2/14, after no calls from Lowes I called again and was told yes, I had 30 days to return the items. After several holds, I was then told the stores had the ability to set their own policy, so there was nothing they could do. I don't understand how a company can have a policy posted online and then refuse to honor that policy. Moreover, there is no confirmation of the policy when purchasing the items. How is the consumer supposed to know what the policy is if it is going to not be consistently enforced? It's clear Lowes created this temporary policy due to the storm event and misled not only me, but many other customers. Be very careful when buying any large items from Lowes because the stores clearly have the ability to ignore the company's posted online policies.

I was in lumber looking for some different pieces and i couldn't figure out what i needed and a…read moreyoung man named Luke and he was very knowledgeable and helpful with finding all of my wood. thank you Luke for being awesome !!

This is an amazing neighborhood hardware!! The people who work there are super helpful and they…read moreusually have everything I need. They also have a TON of Clemson stuff! The store is always clean and welcoming. I always check on what I need here before going to a big box.

I want to start off by saying that I'm a contractor and I came into the store today to get some…read morescrews. to buy a hat and a few Milwaukee tools and I was followed around the store like I was gonna steal something. You guys really need to do better. I put everything back and left the store. Don't recommend this store at all.

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

It worked for a while and then it didn't. We bought a Ryobi string trimmer (strimmer?) and it was…read morefine for the first couple of months. Great for getting close to the edges and against the house. Light, maneuverable and it held enough charge to do the whole lawn. About four months or so in, it's not holding the same amount of charge in the battery. We can do most of the house, have to take a break to recharge and then we can finish. And then, we needed a second break. At that point, we're done with it. I don't see acquiring another Ryobi battery-operated tool. [Review 872 of 2026 - 1432 in South Carolina - 26053 overall]

Trying to access a warranty repair with their India help desk is impossible. They do EVERYTHING…read morepossible to not honor an in effect warranty. The great one? Take it to our closest repair facility in Santa Ana (I live in San Diego). This would involve a 4 hour round trip on a good traffic day and likely 2 trips. That's probably $75 in gas. There's more warranty difficulty, but I think you get the gist. Buy Ryobi but understand you do not have a warranty!

Not crazy about the overall experience but there are limited options available for John Deer…read moreservice.

I can't seem to get them to come over an pick up my riding lawn mower. The service manager said he…read morewould do it the next day, but that hasn't happened. They have a lot of turn over in personnel at that location. At least two service managers, the service advisor is no longer there and the man who used to do pick up and delivery is gone. They blame everything on COVID. I think I will try to find someone else to do the work.