Not crazy about the overall experience but there are limited options available for John Deer service.

I can't seem to get them to come over an pick up my riding lawn mower. The service manager said he would do it the next day, but that hasn't happened. They have a lot of turn over in personnel at that location. At least two service managers, the service advisor is no longer there and the man who used to do pick up and delivery is gone. They blame everything on COVID. I think I will try to find someone else to do the work. read more

I purchased a John Deere Gator a couple of years ago from Ag-Pro in Seneca. The salesman and the service was excellent. I was thrilled with my purchase! Somehow, Ag-Pro in Williamston called to schedule the first year's annual maintenance. I was not very impressed with their customer service at the time, but had no real complaint with the work. The second year's annual maintenance time came round and they were calling me again making offers to have the work completed by them. I decided to let them perform the maintenance again. Once back in our yard, we did not drive the Gator for a bit. When we did start driving it we noticed that the gas gauge was no longer working. While annoying, I decided not to make a big deal of it. A month or so later we were cruising along and the low pressure oil light came on. Now, let me preface this by saying in two plus (2+) years of ownership, our Gator is predominantly on the street, occasionally driving across a yard or open field. It has just over 700 miles on the odometer. So, I called Ag-Pro Williamston and asked them to come get the vehicle and fix it. I did advise that I needed the vehicle back in a week and if they could not get to it they should wait. They assured me they could turn it around in that time. I get a call back after 5:00 pm two days prior to when they guaranteed to return it to me. I was told that there was $650+ in repairs plus a $150 pickup and delivery fee. The customer service individual then proceeded to tell me that with my authorization it would be ready in about five calendar days. I advised that was unacceptable as I was promised that it would be back to me by week's end. I was then told that they could over night the parts but that could not be accomplished until the next day because they could not order parts after 5:00 pm. And then there was no guarantee that they would have it back to me as promised. I was very upset. I reminded them that this vehicle was just over two years old and that items such as this should be covered. So, basically being held for ransom, I agreed to pay the overnight costs in addition to the outrageous charges I felt is was having to incur. They did get it fixed and returned it to me on time, but only after I became very blunt with them. The service representative even said that they moved my vehicle up ahead of other customers' equipment that had been waiting "several months to be looked at". I told the person that was not my problem, but theirs, as I gave them the option as I advised them up front of my time constraints. This experience, in addition to the previous lackluster service I received, leads me to say that I will never use Ag-Pro Williamston (or the other Ag-Pros in their network) again; and, if they are the only authorized dealer for John Deere when I need to purchase a tractor in the next year or two, or when I need to replace my Gator; I will consider a New Holland or Kubota as opposed to dealing with Ag-Pro of Williamston again. I do intend to file a formal complaint with John Deere. I believe John Deere equipment to be quality equipment and that they would not anticipate component failures such as this to occur so early in the equipment's life cycle and would be replacing these parts at their expense. read more

Please use caution when using Ag-Pro of Williamston. We had a terrible experience on a lawnmower service and a tire replacement . The job took 3.5 weeks to get it back after multiple follow-ups from us with no communication other than what we initiated. We also were never aware that the return of the lawnmower had happened until we saw it sitting in our yard with the receipt on it. read more