I had reserved a 15 U-Haul truck for a 2-day one-way move. As the place I normally reserve and drop off trucks was close by - The Rabbit Box located in Central, SC. I stopped by to confirm that I was able to pick it up as soon as they open on a Friday morning (today was Thursday), I was notified that they didn't have my reservation for a truck confirmed and that the one forecast for my usage could be returned anytime over the next three days. I was completely surprised by this as I received a prior confirmation via U-Haul's website. This obviously wasn't the owner of the Rabbit Box. She understood my predicament as I couldn't wait any additional time to pick up a truck. Given this issue she immediately got on the phone to locate a truck within a reasonable driving distance. Fortunately, one was to be available on my time schedule in nearby Easley, SC at Bush Oil, Co. The owner of that facility was extremely helpful, and my order was fulfilled.
The moral of the story is to confirm with the pickup location that you have a truck scheduled when you expect. Both the owners of The Rabbit Box and Bush Oil Co. should be complimented for their assistance, and I would highly recommend both locations for your future U-Haul rental needs. read more