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Harbor Freight Tools

3.7 (7 reviews)
InexpensiveHardware Stores
Closed • 8:00 am - 8:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

(35 reviews)

$$

This is a review of the appliance and plumbing company that Lowes contracts to install and make…read morehome repairs, Reliable Services, USA. But because this company partners with Lowes, it reflects badly on Lowes as well for choosing them. I had a natural gas water heater that failed after 20 years and opted to replace it with a tankless version. I contacted Lowes and they sent a Reliable Services, USA estimate team to look at the project. It was supposed to be a turnkey project where the Reliable Services, USA team would purchase through Lowes and do the installation work. The estimate went pretty well, and the estimator was fairly knowledgeable. The price was agreeable and fair to me, so I decided to contract them for the job. That's where it went bad. I tried calling the company first thing on Monday morning to set up a schedule for the work and was not able to talk to a live person to get this started. More than 6 hours was spent trying with multiple calls and the best I could do was leave a voice mail to be called back. On one of the final attempts the system gave me a chance to be called back (which was not available earlier) and I did get called back. However, the person that called back was not in the plumbing department so they transferred me where I was put on hold for a long time. I finally just gave up when nobody picked up. The job was a nearly $6k project but this company did not appear interested in it after providing an estimate. If this was the case, they never should have sent estimators to my home to waste my time. I will be avoiding Lowes for any home improvement project where they contract this company to do the work in the future.

Customer service is nonexistent and many items that show they are in stock or not.. The Greenville…read morestore called over to the Greer store to verify the outdoor lights we wanted were in stock. We drove all the way over and after getting studiously ignored by two "pros" we finally had one person get a forklift and they were none available at all. An absolute waste of several hours..

Harbor Freight Tools - hardware - Updated May 2026

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