This is a review of the appliance and plumbing company that Lowes contracts to install and make…read morehome repairs, Reliable Services, USA. But because this company partners with Lowes, it reflects badly on Lowes as well for choosing them. I had a natural gas water heater that failed after 20 years and opted to replace it with a tankless version. I contacted Lowes and they sent a Reliable Services, USA estimate team to look at the project. It was supposed to be a turnkey project where the Reliable Services, USA team would purchase through Lowes and do the installation work. The estimate went pretty well, and the estimator was fairly knowledgeable. The price was agreeable and fair to me, so I decided to contract them for the job. That's where it went bad. I tried calling the company first thing on Monday morning to set up a schedule for the work and was not able to talk to a live person to get this started. More than 6 hours was spent trying with multiple calls and the best I could do was leave a voice mail to be called back. On one of the final attempts the system gave me a chance to be called back (which was not available earlier) and I did get called back. However, the person that called back was not in the plumbing department so they transferred me where I was put on hold for a long time. I finally just gave up when nobody picked up. The job was a nearly $6k project but this company did not appear interested in it after providing an estimate. If this was the case, they never should have sent estimators to my home to waste my time. I will be avoiding Lowes for any home improvement project where they contract this company to do the work in the future.

Customer service is nonexistent and many items that show they are in stock or not.. The Greenville…read morestore called over to the Greer store to verify the outdoor lights we wanted were in stock. We drove all the way over and after getting studiously ignored by two "pros" we finally had one person get a forklift and they were none available at all. An absolute waste of several hours..

I noticed that while I was at self checkout among 2 other customers using the registers that the 2…read morefemale workers who were over there only kept eyes on me the entire time. Must be because I'm of "color" but do better ladies. It's 2025...

My last 2 visits to the Greer store have been the best experiences I have had after being a HD…read more customer for 30 plus years in 5 different parts of the country. 2 Weeks ago I was trying to pay off an extended payment invoice . The young lady in customer service was patient with my limited knowledge of the system . She walked me through every step to make sure I paid of the correct account. Today I was looking for an item in the BBQ. department she was walking by and I said I have a question She stopped what she was doing and directed me to the correct aisle. HD does not stock this particular item, She offered to go online and research the item. she found it ordered it for me accepted my payment completed the transaction . Any time in the future if I have any issues I will try to find JACQUELINE. I hope I spelled it correctly. Bill

Got a defective solar storage battery and was replaced with no problem…read more I love the coupons

Love, love, love Harbor Freight. The tools last as well as American made, and they are a fraction…read moreof the price. We use the ultrasonic cleaner several times a year and it works great, plus they usually have tons of great items on sale. My husband has a machine shop and sure wishes Harbor Freight had been around when we first started out! His metal cutting band saw is over 20 years old and still going strong.

They were very nice and personal even though they were swamped due to the weather. They were almost…read moreout of propane but they were very up front about it and told everyone about when they expected their next delivery.

We have been more than pleased with the customer service at this store. The manager Drew was very…read moreaccommodating when we had to delay a delivery of a gas grill. Everyone is professional and friendly.

This place is amazing! We always find great service, wide selection of plants and materials for our…read morelandscaping!! Their plants are healthy and full. We have never lost one! Stefan is very knowledgeable and helpful as are all the staff. They bend over backwards to provide great service. Their pricing is reasonable and many landscaping companies get their plants from them. We always go there and have never been disappointed.

healthy plants at a great price - bought multiple Guara and Salvia, very satisfied - 10/10read more

Rivers, Kelly, and Neil are consistently kind and efficient, advising me on budget-based options,…read moreseen and unseen - since one item - the chandelier leaf lamp now over my dining room table - was a color I hadn't seen yet. Six weeks later I'm still discovering unrivaled flower pots and fountains, not to mention flamingos! This genuine team constantly on task has a note with the phone number to call if you're at the register inside the house wondering what to do. So bring mosquito spray, roll up your car windows when you park, and come stay a while!

River is ridiculous. Found a metal fountain that I loved. He told me the metal fountains would…read morecome apart so we could take it back in our Tahoe to Indiana. He said he would paint in black and we could put it together when we got home. Next day we went to pick it up and all of a sudden he says it doesn't come apart, went up $300 on it, the pump didn't come with it, he said it was $40, that had gone up to $79.95. It was just the most frustrating experience ever. so, so sad.