I would like to begin by saying I've been going here for some time and would normally rate it a solid 4! I've had a few ladies give me exceptional service and my tip reflected otherwise, but over all a solid 4 rating seems appropriate for the salon overall.
Today I went in for a regular polish pedicure. The lady (pixie cut, severe tattooed eyebrows, always seems to be in a rush or a bad mood) asked me what service I wanted and I said "I'll take the spa pedicure please and no drills please." As soon as I said "no drill please" her entire demeanor changed; it was as if her entire body rolled its eyes and had a bratty attitude. Whatever though, I sit back and tinker around on my phone.
Everything was fine until it came to the cuticle clipping.. or lack of? I heard the nippers snip but she didn't really cut or manicure anything, so I was already noticing that she wasn't really paying close attention to me. She would handle my feet while turning her head to have full blown conversations with every single person working there who walked by. She then pulls out an old fashioned foot "cheese grater" tool and starts on my heels.. as someone new comes up to talk to her.. she continues talking with her face turned, and was lifting my foot higher and moving the grater up towards my toes and then it happened.. she sliced a chunk out of my left big toe!!
I immediately said "Ouch!!" And it honestly stung with painful tingles and was bleeding. Had she just stopped what she was doing, looked at me and showed remorse and told me she was sorry and that she would fix it.. I might have stayed. But she tried very hard to just silence me. She kept telling me to "shh! Sh!" and muttering excuses under her breath. I said out-loud to her "this happened because you are not focusing on where you are using this tool! You weren't even looking at what you were doing" and she continued to huddle over my foot, dabbing some weird blue ointment on a cotton ball onto the wound and then immediately put my foot back into the water...? I was shaking and was trying really hard not to cry and was just completely rattled. She finished using the scrub on my legs and when she was done rinsing the soap and suds off my legs, I told her I was leaving. I turned my legs to get out, put a foot on the floor and she grabbed my other leg to make me stay and I snatched the towel on the foot rest to dry my legs, feet and water I spilt on the floor and just walked out. The ladies sitting nearby as I walked out asked if I was okay and I just simply said "I will never come back here." If you were one of the ladies present at this salon today while I was there, I apologize if I ruined your vibes. I didn't scream or holler but I was visibly upset and I know a lot of people noticed.
I think this salon is GORGEOUS since they upgraded to a bigger place and normally have nothing bad to say about this place. But to the people who work there: I can imagine you service some real divas and handle some annoying people, but for customers who get cut or hurt by the employees working there, here's a little advice: actually put the tools down and look the person you accidentally hurt into their eye and give them a sincere apology. I've got a few nips here and there before, and sometimes that happens with this type of service, I get it! I know this woman DID NOT mean to hurt me, but she was absolutely unapologetic and nobody else who worked there even bothered to do anything.
I personally won't be returning and really hope that the lady who serviced me today starts to PAY MORE ATTENTION when using tools on delicate skin. That's all. read more