Unbelievable a customer for over a decade at Colfax location where customer service was great. Well they closed that location and that's where the customer service ended. Grass Valley employees and office personnel terrible, besides unable to tell you amount their loading you have to take what they load and run truck thru scale, if it's more than your truck can handle or than you want you have to hand shovel out yourself. That's nothing compared to after you load office personnel forgot to write down unloaded weight. When came back another time saw amount when weighed properly obviously when they guesstimate prior load way overcharged, brought to their attention rudely office women interviened so rudely! Another time there my dog had diahrea in truck my wife had got some on her she went to their office again the rude women in office denied her from using their restroom, Unbelievable. Considering I've probably picked up over 100 loads even had deliveries made no difference to them. Unprofessional rude arrogant office secretaries that interact with customer service personnel as their helping customers negatively. I wouldn't be writing this but today as I drove all way to GV went in to get a yard of sand, when I simply walked in asked for yard of sand Jeff responded well if your going to ask like that get out, rude old office lady came up nodding her head, I questioned Jeff what's the deal he said quote get out or We'll Throw You Out, I said are you threatening me, he postured up said don't come back. Unreal. Go across street to Rare Earth same material same price go anywhere but Hansen's I'd rate them a -5 Rare Earth a small friendly place directly across street read more