Our 2012 Nissan Juke wasn't running right and it needed inspected. We stopped at Hanover Nissan to see if they could look at it. They gave us an appointment a week and a half later anc told us if it breaks down in the meantime to have it towed there.
Breakdown it did. We had it towed to the Hanover Nissan dealership. They were able to look at it a few days later.
Initially, they told us the air conditioner compressor was broke and the serpentine belt. We told them to fix it. Then a couple days later they called and said the alternator was bad and needed replaced. We agreed to the repair. Just when we were expecting to get our car back they called again... they told me, "your car is running but the air conditioner doesn't work" They told me that the module that runs the AC that's linked to the car's computer was bad. They quoted an additional $880 plus labor...this was on top of the already $2100 repair bill. I asked the service tech if he was sure it wasn't a fuse or something. He said no, that the fuses were all checked. We decided to take the car home without Air Conditioning at that time.
We picked our Juke up and paid our $2100 repair bill. That night we bought/financed a new Nissan Rogue at Hanover Nissan. (Up to this point we trusted them.)
We took our Juke (uninspected, because I guess they forgot) home along with our new Rogue. A few days later my husband was tinkering with the Juke, trying to see if he could fix it himself.
UNDER THE HOOD, UNDER AN INTAKE TUBE HE FOUND A SMALL BOX WITH A FEW FUSES IN. (He had looked up the repair manual online) ONE OF THOSE FUSES RAN THE AC. A "10 AMP" FUSE...IT WAS BLOWN..HE REPLACED that fuse and guess what...COLD AIR blasted out!!! The AC has worked since.
How much is a 10 amp fuse? A couple cents? If we had agreed to it, they would have charged us almost $1000 more for a part we didn't need! It made me wonder if we actually needed all the other parts they replaced.
I contacted the service manager, Frank. He said he would look into it. A week later when I didn't hear from him I contacted the General Manager. When I didn't hear from him, I posted a complaint on their Facebook page. Before that day was out, the General Manager contacted me. He said he would look into the matter.
Days later the service manager called. He asked what they could do to get us to trust them again. My husband and I talked and agreed we wanted the cost of labor refunded to us. In addition, we wanted our Juke inspected AND any future parts we need were to be at dealer cost. (This would be a deterrent against putting unnecessary parts on our car for extra profit. )
The service manager refused. He said they would inspect the car and give us $300 credit towards parts...how would we know we actually needed the parts!?? They almost ripped us off once!
My husband told them this happened either due to incompetence or dishonesty. The service manager said it was neither.
Now we have this Rogue we purchased from them. (We love the car) We do not trust this dealership. How can we possibly get our new car serviced there.
*****IF YOU TAKE YOUR CAR THERE TO GET REPAIRED. MAKE SURE YOU ACTUALLY NEED ALL THE PARTS THEY ARE REPLACING!!! ****I'm contacting the DMV and State Attorney General's office to file a complaint. Have they done this to others? read more
