6/14/2020 So I call Mavis before even showing up telling them that I needed a tire for a Mercedes, they verified they had the tire and I can come in and change them. I arrived everything seemed normal, I walked in told them gentleman that I called earlier about the run flat tires for a Mercedes. He said alright no worries he had them and told me a price. I asked if they had any law enforcement or military discounts in which he replied sure 10% off. I was generally happy about my experience at this point until they brought my car in to be serviced. The gentleman that rang me up came and got me out of my seat and said there might be a problem with my car, I went to go inspect the issue. The lift that they were using would cause damage to the undercarriage of my vehicle if they hoisted it up. So I was asking if there's anything else they can do like using a regular jack stand or something along those lines and I was told no. I was completely distraught and worried because my tired was down to showing the wire lining on the inside and I had already driven 45 minutes to this particular place because they had the run flat tires I needed. So I asked them if I can just back the car up and take the tires off myself and bring them in to be changed one by one, and at first I was told ok. I asked if they could led me a socket they said no, go to auto zone. While searching through my trunk I found the correct socket and had a jack to remove the tires, at that point I said ok I'm going to back it up and bring the tires in which took me 30 minutes to find the correct tools, at that point I was told no I can't remove my tires within the parking lot. And I'm now furious because they did nothing to try and help me, first they said I can do it myself in the parking lot than I was told 40 mins later I couldn't and that I would have to do it else where and bring the tires to them. Everyone's looking at me like I'm crazy but won't give me proper service and I'm buying 160 dollars tires. And I don't want to get all angry like the token black man but I guarantee if I was another nationality they would have gone above and beyond to help me out. So I'm there trying to keep my composure my girlfriend who walked to autozone to try and find me the correct socket to take the tires off comes back and says wel why can't they call there manager. So the desk clerk calls the manager and tells him what's going on, as soon as he gets off the phone he says well we can try and put it on the lift we use for wheel alignments and see if that works 45 mins later after. Like oh my freaking god you could have done that to begin with, so they put it on the wheel alignment lift and took my tires off it was so simple but I guess it's so hard to provide good customer service just like civil rights this had to fought for and I'm so upset rite now I just want to get out of Hanover pa, go home have a couple drinks and try to forget about how they've treated me here. I'm leaving a lot out because I want to curse and go in depth about the way I was really treated me here but this is the just. Forget this plac. And I'm the end i here the the front desk clerk take a call from someone about a wheel alignment, and he says sure come on in we can put your rights on the rack but it took a manager to get mine on the rack.... forget this place once again read more