I had a tire go flat. I had an appointment at another tire store. Two hours after my appointment I got my key and left. Mavis tested me right. The fixed the tire and told me I didn't need new tires. read more

I stopped by the Baltimore Street store on a Tuesday afternoon and asked about getting a set of Michelin tires for my Mini Cooper. They don't ordinarily stock Michelins and they'd already had a delivery that day, but they said they could get them on the Thursday truck. We set an appointment for 8 am Friday morning and by 9:10 I was back on the road. I wanted to keep the tires that were on the car so they bagged them up and set them aside so I could pick them up later. All the staff were very pleasant and knowledgeable - I even got a tutorial on how aligning the suspension on Mini isn't quite the same as other cars. All told, I got four tires and realignment for a competitive price. Highly recommend. read more

Problems with previous repair quality and more recently aggressive sales tactics and a lack of honesty about necessary services. I was pushed to get my control arm bushings fixed asap and they quoted me a large sum to do them which I didn't have at the moment. Since the last time when they recommended doing my serpentine belt they left it misaligned badly and it had to be replaced immediately (to their credit they did do the second repair free), so I figured if I had to get the repair done I'd go somewhere else to do it this time. Thank goodness, because the garage I went to in Gettysburg (S&S Garage) checked things over for free and said the bushing was just fine. I'll be going to them in the future because they're trustworthy, I don't have the extra hundreds to be hustled by Mavis into repairs I don't need. read more

I'd give more stars if I could. We pulled up with a slow leak, expecting to need a new tire. Instead of just charging us for a new tire, the employee offered to fix the leak for $25. He ended up fixing it for free and the entire thing took less than 10 minutes! read more

I have two great things to say about Mavis Discount Tire. The first was about a year or two ago, I had brought a brand new EV and no one would take it to do the inspection! Expect for Mavis they were nice, quick and easy. So, when I needed new tires I went to them. On my way to Mavis my tire blew out and I was stranded, after waiting 45 mins for a tow, I got to Mavis at closing. They were kind and stayed open for another 35 mins to install my tires and get me back on the road. So, they have my loyalty now! If you haven't checked them out, recommend going! read more

I needed a new set of tires on my car with 53,000 miles on it. I called 5 different Hanover, PA businesses that advertised selling tires, to get prices. One said they never sold tires and three others acted like it was too much trouble to give me a price. MAVIS employees were very pleasant and more than willing to make a sale. I was given a decent price and also given several times when I could have my new tires installed. The employees at MAVIS all seemed to be uniformed professionals. I recommend and will continue use this business in the future. read more

I had appointment on Tuesday for a inspection and oil change. they failed me for the inspection and said it was gonna cost 1500 to fix it on top of an exhaust leak fix and I was like something doesn't seem right so I went and had it inspected again and passed with all flying colors. and I payed what I belive was way to much for my oil change of 82.50 read more

I went in for an inspection. They told me I needed brakes and rotors. Ok. I have to watch the guys just sit there for over 30 minites and then work on it, and then disappear again. 1 1/2 hours later, they finally take it out of the shop. Over $600 they charged. Unless you would like to be stuck sitting and waiting while no one is working and then overcharged do not come here. I will not be returning. read more

Made an online appointment for tires. Price was competitive. The service writer was in training, so reception was a bit slow but not unreasonably so. Wait time was what I expected, and the seating areas were clean. No surprises with the final bill. Only issue was that not one employee was wearing a mask until I walked inside and approached the counter (to be fair, my appointment was right as they opened), but apart from that, it was a good experience. read more

I made the appointment and shopped for tires on their website. I found their prices competitive but they also price match. I had to call and reschedule my appointment (to make sure I got my state inspection and their guy was on vacation), and they were very accommodating. When I got there for my day of service their service manager that day, Nick, was a true professional. He took a great deal of pride in his job, and the mechanics there were just as professional. I was very happy with the service and frequent updates that he provided. I will be returning for more work when needed there, as long as they provide that level of service. read more

If you want to be over changed and not told the truth...go here. Literally the second worst tire place I have ever been.

I had a simple nail-in-the-tire repair. Wait time was an hour and 15 minutes, no problem. The loud angry music with the f-bomb was irritating that they were playing in the garage. I would hate to work there and listen to that crap. It was bad enough in the waiting room. Also as I waited, I could hear the front counter guy constantly trying to upsell some product or service to the customers ahead of me, and he did the same to me. This is probably coming from corporate training, but I didn't like it. It felt like a shark attack. read more

I had new brakes put on my VW here. The price was good and the employees seemed friendly. A few days after that I had a horrible clunking noise every time I hit a bump. I took it back and they checked it out and said the brakes were fine they have no idea what the noise is. I took my car to the VW dealership who told me they put the wrong size brake pads on and mangled some calipers to try to get them to stay in place. Not chill. read more

6/14/2020 So I call Mavis before even showing up telling them that I needed a tire for a Mercedes, they verified they had the tire and I can come in and change them. I arrived everything seemed normal, I walked in told them gentleman that I called earlier about the run flat tires for a Mercedes. He said alright no worries he had them and told me a price. I asked if they had any law enforcement or military discounts in which he replied sure 10% off. I was generally happy about my experience at this point until they brought my car in to be serviced. The gentleman that rang me up came and got me out of my seat and said there might be a problem with my car, I went to go inspect the issue. The lift that they were using would cause damage to the undercarriage of my vehicle if they hoisted it up. So I was asking if there's anything else they can do like using a regular jack stand or something along those lines and I was told no. I was completely distraught and worried because my tired was down to showing the wire lining on the inside and I had already driven 45 minutes to this particular place because they had the run flat tires I needed. So I asked them if I can just back the car up and take the tires off myself and bring them in to be changed one by one, and at first I was told ok. I asked if they could led me a socket they said no, go to auto zone. While searching through my trunk I found the correct socket and had a jack to remove the tires, at that point I said ok I'm going to back it up and bring the tires in which took me 30 minutes to find the correct tools, at that point I was told no I can't remove my tires within the parking lot. And I'm now furious because they did nothing to try and help me, first they said I can do it myself in the parking lot than I was told 40 mins later I couldn't and that I would have to do it else where and bring the tires to them. Everyone's looking at me like I'm crazy but won't give me proper service and I'm buying 160 dollars tires. And I don't want to get all angry like the token black man but I guarantee if I was another nationality they would have gone above and beyond to help me out. So I'm there trying to keep my composure my girlfriend who walked to autozone to try and find me the correct socket to take the tires off comes back and says wel why can't they call there manager. So the desk clerk calls the manager and tells him what's going on, as soon as he gets off the phone he says well we can try and put it on the lift we use for wheel alignments and see if that works 45 mins later after. Like oh my freaking god you could have done that to begin with, so they put it on the wheel alignment lift and took my tires off it was so simple but I guess it's so hard to provide good customer service just like civil rights this had to fought for and I'm so upset rite now I just want to get out of Hanover pa, go home have a couple drinks and try to forget about how they've treated me here. I'm leaving a lot out because I want to curse and go in depth about the way I was really treated me here but this is the just. Forget this plac. And I'm the end i here the the front desk clerk take a call from someone about a wheel alignment, and he says sure come on in we can put your rights on the rack but it took a manager to get mine on the rack.... forget this place once again read more