I've been coming here for a while and haven't had any problems. Just recently, I took my car there for an oil change before a trip. Well apparently they didn't replace the oil plug/oil filter scrape guard properly because the front half came unattached and scraped down the highway. Making it completely demolished and I'll need another one. Not to mention I'm 5 hours from home with a screaming car as the plastic scrapes against the pavement. I've had nothing but positive experiences at this place and let them know every time. Would just have expected more from a place I've been loyal to for years. Very upset. read more

Jiffy Lube - Plastic piece hanging down is supposed to be attached. Someone forgot to replace a bolt after the oil change. - Oil Change Stations Near Me - Hanover, Pennsylvania

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To start - 5 stars doesn't mean perfect, that's an impossible standard. It does mean I think this garage does a good job and I would not hesitate to trust them with my car again. I don't think I got ripped off, and I think the older guys there seemed pretty knowledgeable. So starting out nitpicking - I had a very long wait time between the time I came in and when they took my information so I could at least leave the shop and wander around the plaza. It was almost an hour, they were already working on my am car, and all I could do was just sit around for someone to come and punch my name and address into a computer. The cynical side of me suggests they did that so the guy who finally did get to me in could pull my car's filters and clear the costs of them changing them + my wiper blades. Which, as far as cynicism goes I can't even be that mad about since visual demonstrations *do* work better than calling the client. It's just mildly annoying since I was good with the cost at the beginning and said as much. But even this scenario is conjecture, and more likely is that the shop was just busy and this is how workflow goes. The kid who checked me out was less knowledgeable than either of the first two men I'd talked to. He couldn't tell me if they'd checked my breaks or not, or what the measures he was showing me meant. I'm sure he'd have gotten one of the other guys if I pressed it, though. I went in for a state inspection anyway, and looking it up on google they're supposed to have checked my breaks so I feel comfortable with that. I met with the guy who did the inspections and he seemed pretty competent. On the service checklist it says they vaccines my floors and washed exterior windows - pretty extraneous services I don't care about much but I'm just detailing here. They did vacuum my front carpets, but didn't do the backs - probably because there were 2 boxes or so in there, and I would have never have expected them to do anything with my mess of a trunk. They definitely did not wash my windows. But they're also not a car wash and again, these are extras I at least really don't care about in my car shop. There are a few other things on the service list that say "not checked" or "N/A" that I would have asked about if the person ringing me would have been likely to give me answers on, but they don't worry me a lot and if I think about it on Monday I'm sure they'd explain it to me over the phone. My last nitpick is that this location is just listed as Jiffy Lube while all the others are listed as Jiffy Lube & Multicare - for non-car people like me I thought initially this might mean the Hanover location only did oil changes since it was different than the rest. Now, though, I think it might just be a fluke or an inconsistency from the way this location is franchised (which is important as well because this location takes different coupons than the rest of the ones in the area!) But with so many little things, I still give this place 5 stars. I had a lot of hiccups trying to get my car inspected today but the staff were really helpful and empathetic getting everything fixed and in the end got me finished earlier they told me. The first guy to set me up with everything actually tried to talk me down from a more expensive oil change, and seemed ready to spend any amount of time with me to explain what was happening with my car. Services do add up quick, especially with inspections, but I wasn't overcharged. The only other thing I can say is that I turned my car back on to the sounds of a baseball game, which was honestly just charming and made me smile. read more

I was here on a Saturday. They were very busy. I waited over and hour and a half. They were nice and professional. Not happy with the long wait. 31.79. With discount was ok read more

Service is a first in a first come first serve basis. Which would not be a problem if they would work faster. But they are so focused on giving you a list of "extra needed services" that a simple oil change takes forever. And oil changes are NOT cheap. A basic starts at $45... but any newer car will be $60 plus. This is not my first oil change. I have paid $20 less and gotten it quicker. This is my first and last time here. Walked in at 3:32pm and it is 4:39 and they are just just starting the car now. And there are only 3 other cars here. And at least 8 guys read more

If I could give a zero star I would. The guy was very rude and charged me $75 for a simple oil change. Not to mention trying to get me to buy "more things" when they weren't needed. My car has been leaking oil ever since! I didn't have any issues when going there and I have a newer vehicle! will never go back to jiffy lube! read more

After waiting all day in the waiting room for state inspection the person wanted to fail my car battery - when I complained he tested it to show me and it passed. Several other issues ended the same way. Finally he found 2 things he needed to order parts for. Feeling I had wasted a day and needed to go pick my daughter up from school I agreed. I came back today and waited for 2.5 hours. I asked how the service was coming along and was told they hadn't even started!!!!!!!! Unless you want to spend your whole day in their waiting room while they don't actually do any work I would say stay away from this shop. The one in Frederick, MD is much more customer oriented and are actually quick and informative. read more

By far the best Jiffy Lube I have ever visited. They work on my car in a timely fashion and they explain what they are and can do for my car. They never force extra service on you if its not needed. Very knowledgable and friendly staff. read more

Went there twice now and both times they did work they were told not to do and got billed for it!! The service manager applied but offered nothing relate to rectify the problem. Find another place. This one is just not up to jiffy lube standards. I have had no problems with other jiffy lubes. Just this one. read more

Perfectly great Jiffy Lube. Quick oil change, intelligent and honest workers, free coffee and water in the waiting room. Can't ask for much more from a Jiffy Lube. read more

I am extremely disappointed with Jiffy lubes services. On top of customers waiting over an hour for simple tasks to be done, I found that when I pulled out of jiffy lube they never reconnected parts of my oil pan causing it to scrape the road as I drove home, damaging parts of my brand new leased car. Unfortunately they closed before I could return and get it fixed so I'm currently stuck without a car on Memorial Day weekend and highly disappointed with my first and LAST time ever going to jiffy. AND after writing this I found on my receipt that they charged me for services that I asked not to be done. read more

I needed a place for a quick oil change. I'm not local but come to the area most weekends. We Live near Reading. I brought my Jeep in yesterday. I was there for about an hour but there were a few cars ahead of me. Mike brought me out to my Jeep to show me my power steering was bone dry! Very concerning since no one has ever said anything during servicing. The also changed 2 filters for me while I was there. They were honest and very friendly. I will make sure to keep having oil changes here aa much as possible. read more

We just moved to Hanover area and needed state inspections for two cars. Yes, this was our second time visiting because state inspection is on a first come first serve basis. But I called ahead and asked if they had anyone needing an inspection. They didn't so they could take it right away. Jack did a great job asking questions to make sure he had everything before I left to get lunch. He said it would take about 1 1/2 hours. I returned to a completed car and left the other car. The same experience. I would recommend this Jiffy Lube for great service. read more

These guys always do an outstanding job! I have been going to this Jiffy Lube for over 10 years. Mike the manager, has allowed me to use their lunch area so I could work while they are servicing my vehicles! Awesome job guys! Thanks for the outstanding customer service. read more

Got my oil changed at Jiffy Lube today. The place is clean, the staff is very friendly, and they did a great job. There was a crew member at my door as soon as I pulled up. He was very polite, opened the door to the building for me, offered me coffee. My oil was changed in less than 30 minutes, they vacuumed my car and opened the door for me to leave. And an added bonus... they guys working there are handsome! I'll definitely be back. read more

The first time we went we were told that there were 3 other cars waiting for a inspection and a safety inspection on our vehicle wouldn't be done until 4. The counter person didn't take any information or our phone number in case it was done sooner (we realized this after leaving). We went back at 4 and were told it failed and we could come back for a free reinspection within 14 days. We fixed the said problem and went back today. We waited for 15 minuets before being greeted. One tech that was talking to another customer did go in the shop and said we needed help. We still were not helped. The tech was in and out with a customer and again said we needed help. Meanwhile in the shop I could clearly see techs standing around talking and a female, who is their counter person, talking and standing around and doing nothing. She even looked clearly at me and made eye contact, but still did not come. Even after the second time being told we needed to be helped she didn't come right away. When she did she was abrupt and didn't not have very good customer service skills. She told us there was one car being done and inspections take a hour. I told her it was a reinspection and gave them the pertinents. After that car was done our vehicle still wasn't take in. It was at least 30 minutes between that car leaving our vehicle entering the shop. At that point we had been waiting 2 hours. While waiting another customer told us this was heir 4th time trying to get their car inspected there. Finally after 3 hours our vehicle was done. We paid for the failed inspection our first visit, so only paid for our sticker this time. I went out to the vehicle to put my daughter in and thanked the tech, he didn't even look at me let alone say anything. Highly disappointing service. We will never be back. Learned our lesson. read more