We have been going to Midas for over 25 years. Diane and Gary are wonderful people who truly care…read moreabout your vehicles. The techs are wonderful and always willing to give you the best advice about your vehicle. They go above and beyond to assist you and try to get you an appointment as fast as they can to get your problem resolved. They are always pleasant and professional when we call for an appointment. We will always continue to use Midas as our number 1 facility. Thank you, Gary, and Diane for always being there to assist us. Your facility certainly deserves to be recognized. Karen Altland

I've had 2 exhaust systems installed here and process was very speedy same day turn around and…read moreoffice person was friendly.

They brought my car in right away and found the problem. They were transparent and upfront and…read morerepairs and cost. I appreciated no games. While I waited the room was clean and atmosphere was friendly. I stepped away for a bit but communication was good .

Went very well with in and out for my oil change.Came back a day latter to have recheck and in and…read moreout again,

I made an appointment to have some tires installed. When I arrived on time to my appointment, I was…read moretold it would be a few hours. I couldn't wait that long and i couldn't leave my car either. I asked what time I could return and have the job done and was told 4 hours later. I returned at that time and still waited over half an hour for anyone to start on my car. At no time did anyone offer an apology or attempt an explanation. Luckily for me I had time that day but don't usually. Overall very poor customer service.

I have left positive reviews for this facility in the past and this is the very first negative…read morereview I have ever left for any establishment; at this point it is warranted. I don't know if they are under new management or what has happened but everything I have enjoyed about this store in the past has been negated. I thought they were honest and didn't tell me things needed to be fixed when they didn't. After my son's inspection last month was going to cost over $4000, we got a second opinion and that was proven wrong. I thought they had competitive prices. Nope, they were out-priced for tires, brake pads, and rotors. I thought they valued my time. Wrong again. I made an appointment for my last oil change and 3 walk-ins were in and out before my car was finished. I am very disappointed in the downfall of this establishment. I had been going here for the last 17 years and they have gone downhill in 6 months.

Noah is an honest guy who does quality work. Found him a few years ago when my water pump gave up…read morethe ghost. Fortunately, I was able to coast into his lot before my truck totally overheated from lost coolant. He could have charged me anything at that point. Instead, he simply said I needed a new water pump and charged a fair price for the installation. I've been going to him ever since and would recommend him to anyone in need of an honest mechanic.

I've been coming here for a while and haven't had any problems. Just recently, I took my car there…read morefor an oil change before a trip. Well apparently they didn't replace the oil plug/oil filter scrape guard properly because the front half came unattached and scraped down the highway. Making it completely demolished and I'll need another one. Not to mention I'm 5 hours from home with a screaming car as the plastic scrapes against the pavement. I've had nothing but positive experiences at this place and let them know every time. Would just have expected more from a place I've been loyal to for years. Very upset.

To start - 5 stars doesn't mean perfect, that's an impossible standard. It does mean I think this…read moregarage does a good job and I would not hesitate to trust them with my car again. I don't think I got ripped off, and I think the older guys there seemed pretty knowledgeable. So starting out nitpicking - I had a very long wait time between the time I came in and when they took my information so I could at least leave the shop and wander around the plaza. It was almost an hour, they were already working on my am car, and all I could do was just sit around for someone to come and punch my name and address into a computer. The cynical side of me suggests they did that so the guy who finally did get to me in could pull my car's filters and clear the costs of them changing them + my wiper blades. Which, as far as cynicism goes I can't even be that mad about since visual demonstrations *do* work better than calling the client. It's just mildly annoying since I was good with the cost at the beginning and said as much. But even this scenario is conjecture, and more likely is that the shop was just busy and this is how workflow goes. The kid who checked me out was less knowledgeable than either of the first two men I'd talked to. He couldn't tell me if they'd checked my breaks or not, or what the measures he was showing me meant. I'm sure he'd have gotten one of the other guys if I pressed it, though. I went in for a state inspection anyway, and looking it up on google they're supposed to have checked my breaks so I feel comfortable with that. I met with the guy who did the inspections and he seemed pretty competent. On the service checklist it says they vaccines my floors and washed exterior windows - pretty extraneous services I don't care about much but I'm just detailing here. They did vacuum my front carpets, but didn't do the backs - probably because there were 2 boxes or so in there, and I would have never have expected them to do anything with my mess of a trunk. They definitely did not wash my windows. But they're also not a car wash and again, these are extras I at least really don't care about in my car shop. There are a few other things on the service list that say "not checked" or "N/A" that I would have asked about if the person ringing me would have been likely to give me answers on, but they don't worry me a lot and if I think about it on Monday I'm sure they'd explain it to me over the phone. My last nitpick is that this location is just listed as Jiffy Lube while all the others are listed as Jiffy Lube & Multicare - for non-car people like me I thought initially this might mean the Hanover location only did oil changes since it was different than the rest. Now, though, I think it might just be a fluke or an inconsistency from the way this location is franchised (which is important as well because this location takes different coupons than the rest of the ones in the area!) But with so many little things, I still give this place 5 stars. I had a lot of hiccups trying to get my car inspected today but the staff were really helpful and empathetic getting everything fixed and in the end got me finished earlier they told me. The first guy to set me up with everything actually tried to talk me down from a more expensive oil change, and seemed ready to spend any amount of time with me to explain what was happening with my car. Services do add up quick, especially with inspections, but I wasn't overcharged. The only other thing I can say is that I turned my car back on to the sounds of a baseball game, which was honestly just charming and made me smile.

Great Crew... friendly, on pressure. nice waiting area with TV, wifi and desk for workread more

Got my car inspected pretty fast. Excellent customer service. Store location was convenientread more

I had possibly the worst experience ever at this store. My oil change for my 15,000 mile $75000…read moreSierra Denali. They only put in 5 quarts of oil when the spec for the truck is 8 quarts. After driving 300 miles pulling a 6,000 pound trailer I got a low oil light. It was the beginning of a series of events that put quite a damper on our vacation. This store has a tight parking lot, takes 90 minutes for an scheduled oil change and because of stupidity may ruin your vehicle. If they can't do a simple $115 oil change, they can't do anything. If I were you, I'd strongly suggest you go elsewhere. I tried to cool down over the past couple weeks but I'm still furious.

Jordan was outstanding I had an inspection and emission test. The only way I was able to make it…read morethrough was with Jordan's help. Chris Papas

Another example of an automotive scam in the Hanover area. The dreaded "Service Engine Soon" light…read morecame on right before I was to have my car inspected. During the inspection, I asked them to do a diagnostic and find out why the light had come on. They said I had a bad knock sensor and it would not pass emissions. The diagnostic was in the 50-60 range. Replacing the bad sensor would be over 200. I didn't have the repair done. Instead, I took my car to another service center and asked them to perform the inspection and to check why my service light had come on. They found nothing wrong and passed my car's inspection and emissions. This was 3 years ago. It has passed other emissions since then from different service centers.

Went here today for tires. After they broke the valve (that I had to pay for), I left with my tire…read morepressure light on. I did an immediate u-turn and went back to tell them it was on only to be told it will turn off, keep driving. I live 30 miles away. I got half way home (with two unhappy toddlers) when the tire pressure light started flashing. It has never done that since I owned this car. I called FIVE times with no answer, left an angry message and finally had someone call me back and say something else must be broke. NOTHING was broke when I brought it in for new tires! Sure. So, he insisted it must be something else not related to their work. Right. No wonder Sears is tanking. Should have gone to BJs like I usually do. Never had a problem there. Ever.