I've been coming here for a while and haven't had any problems. Just recently, I took my car there…read morefor an oil change before a trip. Well apparently they didn't replace the oil plug/oil filter scrape guard properly because the front half came unattached and scraped down the highway. Making it completely demolished and I'll need another one. Not to mention I'm 5 hours from home with a screaming car as the plastic scrapes against the pavement. I've had nothing but positive experiences at this place and let them know every time. Would just have expected more from a place I've been loyal to for years. Very upset.

To start - 5 stars doesn't mean perfect, that's an impossible standard. It does mean I think this…read moregarage does a good job and I would not hesitate to trust them with my car again. I don't think I got ripped off, and I think the older guys there seemed pretty knowledgeable. So starting out nitpicking - I had a very long wait time between the time I came in and when they took my information so I could at least leave the shop and wander around the plaza. It was almost an hour, they were already working on my am car, and all I could do was just sit around for someone to come and punch my name and address into a computer. The cynical side of me suggests they did that so the guy who finally did get to me in could pull my car's filters and clear the costs of them changing them + my wiper blades. Which, as far as cynicism goes I can't even be that mad about since visual demonstrations *do* work better than calling the client. It's just mildly annoying since I was good with the cost at the beginning and said as much. But even this scenario is conjecture, and more likely is that the shop was just busy and this is how workflow goes. The kid who checked me out was less knowledgeable than either of the first two men I'd talked to. He couldn't tell me if they'd checked my breaks or not, or what the measures he was showing me meant. I'm sure he'd have gotten one of the other guys if I pressed it, though. I went in for a state inspection anyway, and looking it up on google they're supposed to have checked my breaks so I feel comfortable with that. I met with the guy who did the inspections and he seemed pretty competent. On the service checklist it says they vaccines my floors and washed exterior windows - pretty extraneous services I don't care about much but I'm just detailing here. They did vacuum my front carpets, but didn't do the backs - probably because there were 2 boxes or so in there, and I would have never have expected them to do anything with my mess of a trunk. They definitely did not wash my windows. But they're also not a car wash and again, these are extras I at least really don't care about in my car shop. There are a few other things on the service list that say "not checked" or "N/A" that I would have asked about if the person ringing me would have been likely to give me answers on, but they don't worry me a lot and if I think about it on Monday I'm sure they'd explain it to me over the phone. My last nitpick is that this location is just listed as Jiffy Lube while all the others are listed as Jiffy Lube & Multicare - for non-car people like me I thought initially this might mean the Hanover location only did oil changes since it was different than the rest. Now, though, I think it might just be a fluke or an inconsistency from the way this location is franchised (which is important as well because this location takes different coupons than the rest of the ones in the area!) But with so many little things, I still give this place 5 stars. I had a lot of hiccups trying to get my car inspected today but the staff were really helpful and empathetic getting everything fixed and in the end got me finished earlier they told me. The first guy to set me up with everything actually tried to talk me down from a more expensive oil change, and seemed ready to spend any amount of time with me to explain what was happening with my car. Services do add up quick, especially with inspections, but I wasn't overcharged. The only other thing I can say is that I turned my car back on to the sounds of a baseball game, which was honestly just charming and made me smile.

We took our car twice so far to Tj Brown and sons. The staff is professional and friendly but most…read moreof all...knowledgeable. They fixed the problem and their prices are fair. They even gave us a loaner car to use until ours was fixed. We will definitely continue to use them for our auto repair needs.

This garage has very reasonable prices and the mechanics really know their stuff. Tammy is a…read moresweetheart and they couldn't find a better person to take care of the customers. It's such a relief to find a garage that I can trust And in my neighborhood.

I had a tire go flat. I had an appointment at another tire store. Two hours after my appointment I…read moregot my key and left. Mavis tested me right. The fixed the tire and told me I didn't need new tires.

I stopped by the Baltimore Street store on a Tuesday afternoon and asked about getting a set of…read moreMichelin tires for my Mini Cooper. They don't ordinarily stock Michelins and they'd already had a delivery that day, but they said they could get them on the Thursday truck. We set an appointment for 8 am Friday morning and by 9:10 I was back on the road. I wanted to keep the tires that were on the car so they bagged them up and set them aside so I could pick them up later. All the staff were very pleasant and knowledgeable - I even got a tutorial on how aligning the suspension on Mini isn't quite the same as other cars. All told, I got four tires and realignment for a competitive price. Highly recommend.

Guy behind counter was amazing ! Price per hour was outrageous and so was there mark up on parts,…read morealso never been to a shop that charged me 13$ for rags and shop misc, I've worked on diesel engines my whole life , pulled cat engines off of drilling rigs etc then moved up here to pa from Texas , I know rust is bad but at home a shop charges 60$ an hour for labor which is nice. This place wanted 150-180 $ an hour. Could be less I'm not quoting off my receipt.... I went in for new tie rods upper and lower,alignment, and the possibility of a transmission fluid change --KSP sells a kit for 219$ upper+lower 3x as thick for lifted trucks-- I was quoted (could be less or more,not going directly off the receipt) 200 for outer tie rod per side 150 per inner tie rod 700$ +labor and the thought of the rest without full labor charge. 1800$....... That much for a tie rod replacement??? I could get a cheaper deal at the Chevy dealership and get free coffee and better Warranty on work I got the cheap option which was the alignment Not that bad at around 150$ even tho I've had one done for 80$ in Philly....... I'm not a bad customer and I'm not one to complain like this but I have never heard such company bs like this , I mean come on it's a simple job that the mechanic I like in town would have done for less than a 10000$ at --CR Smith radiator and auto repair--, real older style mechanic that isn't here to sell a kidney just to get you back on the road I ordered all the parts to do everything myself and the total was 350$, no bs no company modo on crap, going to find a different alignment shop and never return to this place. This review would not even be on here if they wouldn't have left the doors to my truck unlocked over night with over 10k $ of laser level equipment and hilti tools in the back seat, for a premium price I want premium service and if YOU CANT DO A SIMPLE TASK TO LOCK MY FNG DOORS it's not even close !. With all of this said , the problem stems from corporate NOT the store except for my truck being locked

DO NOT GO HERE!! I went to take my car to get inspected here, after getting EVERYTHING fixed except…read morea single bulb on the license plate.. they failed the inspection. claiming my struts were about to "blow in a month, 2 most" I knew that was a lie because again, I've gotten everything fixed less then a month ago. If you are a female going here, alone. Just DON'T!!! I took my car to another shop two days after and got a lightbulb and I told them what they said to me in Monro, about the struts and they said that that's not at all true they're perfectly fine!! They were gonna charge me around $1200 to get them fixed. What a joke honestly, almost got me!!

Great family business, Superior quality work. Fair and honest…read morepricing.. Skilled technicians.. This is the place to go if you want your vehicle maintained properly !!

Really pleased with K&J…read more They were super helpful and patient by phone when we had a lot of questions. They did exactly what we asked them to do and didn't do anything unnecessary or unexpected. Pro tip: they offer a free emissions inspection if you donate 5 cans to their food drive.

Great service! Had a check engine light that 3 shops could not resolve. Witmer was able to find a…read morerubbed through wire that was causing the issue the whole time!

Do not go they just take your money I went for a parasitic draw issue and I told them I had a new…read morebattery and alternator i told the guy cause I drive the car there hey do u want me to keep it running because it won't hold a charge the guy says no problem if I have to jump it I can jump it I said cool he never checked my car and claims that the car won't start and I have to replace both batteries to due further testing and charged me 149 bucks I even offered to go charge the battery for them and they said no I hate rip off mechanics when I went to pick up my jeep it jumped fine and I drove it away have more proof but just won't go here again

I'll tell you what I've never been treated so good by a mechanic before brought my car in for a…read moremuffler install and was going to wait and they told me it may take awhile so they gave me a loaner car unexpectedly. Such a friendly shop that does quality work. Thanks guy's. And josh at the front desk is top notch. A++ shop. Car in pick was the loaner they gave me.

What a rip off. Took car in for inspection and told them I do all my own repairs. They did…read moreinspection and noted things to replace. I was going to just have them do it but no way labor rate was outrageous. So I picked up vehicle did repairs and took back 2 weeks later to just check repairs and put sticker on? So they call I try to say now it needs other parts? They were only supposed to be checking the parts I replaced other inspection was done. Was trying to get more money and got very rude on the phone with me. Picked up vehicle took to other garage and its inspected now no issues. I would second guess these people on repairs very dishonest!

I called to get a price on an oil change. Mika said she needed to get to a computer. I waited five…read moreminutes and nobody picked up. I hung up and called back and constantly got voicemail saying their hours and if I need to get a hold of someone right away to call a manager. So after trying five times to call back, I called the manager's number and it went straight to voicemail which wasn't set up so I couldn't leave a message. All I can say is good luck!

I absolutely hate getting my car serviced between the wait times and pricing I just wait until the…read morelast minute. I found this place while running errands and looked it up but couldn't find pricing. I called and Logan gave me a quick rundown on pricing and advised there was no current wait time. I was greeted by Ahmad who guided me into the bay, you stay in your car for the duration of the service. Ahmad explained the importance of each of the oil change packages they offer. Matt got me registered while the service was performed. Ahmad offered refreshments just a short while later he came back with recommendations on milestones for my car. Matt gave me a reminder sticker and let me know about there "Top Up Policy" , cashed me out, and gave me a voucher for a free carwash.Im so happy I came to the Lube Center.Thanks Guys!