On October 1st at approximately 8:45 AM, I began my day by taking my son to school. Just three…read moreminutes down the road, my vehicle completely shut off while driving, leaving me stranded in a very unsafe situation. Two strangers had to help me push my vehicle into an alleyway. I was barely able to restart it long enough to get back home, but the car continued to shut off multiple times while in motion. Concerned for my safety and my son's, I took the car to AutoZone, where they tested the battery. The results showed that my battery was still good, but I replaced it anyway to eliminate the possibility. Even after installing a new battery, the same dangerous issue persisted -- the car would randomly cut off while I was driving. At this point, I took my vehicle to NTB, who had serviced my car before. They informed me that the battery was fine and that a diagnostic test was needed, at a cost of $158 per hour. Worried about my car's safety, I agreed. After diagnostic testing, the NTB technicians discovered that my vehicle had severe oil leakage. My car's system has a fail-safe feature that causes it to shut off when the oil is critically low. At the time, my vehicle only had 1.5 quarts of oil left, when it requires at least 5. This explained the repeated stalling and cutting off. The NTB mechanic explained that the oil leak was the result of Valvoline improperly performing my last oil change in August. He stated that if I had continued driving for even another week, my entire engine would likely have blown, resulting in catastrophic and extremely costly damage. For transparency, I requested a detailed invoice and write-up, which clearly documented their findings. After paying $322.46 for diagnostics and service at NTB, I immediately went to Valvoline to address the issue. I first spoke with Ashlee, the manager, who admitted that Valvoline had not done the oil change correctly and confirmed that, had my engine blown, they would have been responsible. Despite this, she said she would only reimburse the $98 I had paid for the original oil change, refusing to cover the $322.46 I had just spent to diagnose and remedy the problem caused by Valvoline's negligence. I then asked to speak to the store manager (name not provided to me). His behavior was unprofessional, condescending, and outright rude. Instead of acknowledging the seriousness of the situation, he blamed me for not noticing the oil leak sooner, despite the fact that I only learned of it after NTB's inspection. He also made an inappropriate remark that refunding me wouldn't matter because "he couldn't get the oil or filter back." This statement was both unhelpful and dismissive. The bottom line is this: * Valvoline's negligence directly caused a severe oil leak. * My car was left in a dangerous and unsafe condition, shutting off while driving with my child in the car. * I had to spend $322.46 out of pocket to fix their mistake, in addition to the time, stress, and risk involved. * Valvoline acknowledged their fault but refused to make me whole, offering only a $98 refund for the original oil change. Had my engine blown, Valvoline confirmed they would have been responsible. That acknowledgement alone proves liability. Yet they refused to reimburse the actual damages I incurred as a direct result of their poor workmanship. This experience has been both distressing and infuriating, and I cannot recommend this location to anyone. Customers trust Valvoline to maintain their vehicles properly. In my case, they not only failed at the most basic level, but their management also treated me with disrespect and zero accountability when I raised legitimate concerns backed by diagnostic proof. Final Verdict: Valvoline's improper service endangered me and my child, cost me over $322 in repairs, and resulted in some of the worst customer service I have ever experienced. If you value your safety and your vehicle, I strongly urge you to take your business elsewhere.

I pulled in for my oil change and soon after, the bumbling tech squirted oil on me and my truck as…read moremy window was down. I immediately told the manager that he got oil on my shirt. She responded with a sarcastic "Sorry to hear that." No remorse whatsoever. The tech that did it apologized repeatedly, and even though I was given a $40 discount on the oil change, nobody offered me compensation for my oil-stained shirt. Needless to say, I won't be returning there, especially since that wasn't the first time I encountered unprofessional behavior there.

This is the best shop in the York area as far as craftsmanship goes. Nice family business, the guys…read moreare always there. I've been a long time customer since 2019 and have never been disappointed. They replaced my brakes, and when they wore out abnormally early, they replaced them free of charge. The owner always recognizes me, asks me how I've been, and it feels good knowing I'm more than just a number. Most recently they squeezed me in during their busy schedule as my tire valve cores broke and I needed them replaced ASAP and I'm extremely grateful. Their quality of work is the best around and I plan on returning next time I need them, as it has been for years.

I'm not from the York area and came here due to good reviews. I had a tire leaking and they were…read moreable to get me in the same day. They were very honest with me and showed me the nail that was in the tire. They patched it up for me in less than 30 mins and the price was very reasonable. I appreciate them so much for helping me!! I definitely recommend.

Great staff and fast service! Got me in and out late in the day they stayed open to get me back on…read morethe road.

We totally understood when they needed to change our appt to an hour later, but after waiting 1.5…read morehours, we quickly realized the mechanic rotated only two tires on our Ram! Front driver was swapped with back passenger. The other two not touched. No finger prints, the wear evident on outside and the tire that was plugged this week is still on the same side it was when we brought it in. Disgusted that the technician took the easy route and deceive us. We work hard and could have done it ourselves. Backache brought us in to pay Mavis to take care of it. Although not a huge cost to rotate tires, we are on hour 3 now from all the waiting the first time, having to drive back to have the job done right and waiting to have them do it right. We had plans today to do other things! Thanks Mavis for screwing up the day and stealing from us. If you do it to us, feeling for the elderly man and woman who also needed survive who may not have caught the cheat!

I don't normally go to a chain auto shop but their lifetime alignment is too good to pass up…read more The employees at this location are honest and quick. My most recent alignment only took 20 minutes. They have coffee, restrooms and a TV that only ever plays Friends whenever I'm there. They're also nice enough to do alignments sooner than the every 6 months policy and they've never tried to trick me like some other shops. Highly recommended for the lifetime alignment.

My daughter encountered a flat nearby. They were able to treat her as a walk-in, remove a screw…read morefrom the tire, patch it, and have her on the way within 40 minutes. Very professional and conducted a full check of the vehicle without any upsells. The staff were great.

Good, fast, cheap. Hard to find all 3 at once. If you give them your email you will get coupons…read more However like all chains they work on the upsell. Firmly state you want the basic oil change, fluid top up, and tire pressure check. If that does not stop them I simply tell them my mechanic handles everything other than oil changes.

Well they do fine at actually changing your oil but they don't know how to listen when you…read morespecifically tell them just an oil change an not to be taking filters out or anything else but to just change oil an they still do it an be like Ole this need change an you should do t u is or that it's a little irritating it's the first thing I say even before I get out of car an they still do it gonna be last time I come here

I've been using Goodyear for 20 years, 5 of them here in York. No nonsense shop, don't push the…read morestuff you don't need. Free Uber out and back for major repairs.

Bought my suv in because of the shocks and suspension was making lots of noise. Had a extended…read morewarranty and was told they put new shocks on. We'll they lied and didn't put anything new on. Guy told me he put new shocks on and it will make the noise as its settles in. We'll 2 months later I need a wheel alignment and new back tiers. This place is horrible and lazy. They rather lie than to honor extended warranties

Bought a vehicle from CARAVANA in November. Unfortunately, the vehicle has been in the shop due to…read morean engine light that came on and needing multiple repairs soon after receiving the vehicle from CARVANA in November. Rich was the gentleman at the front desk that I worked with at Meineke and handled the communication with me on the status of my vehicle. As for CARVANA delivering me a vehicle with defects and unable to get it inspected; Rich did what he could on the phone with the CARVANA warranty service (Silver Rock), who gave pushback to Rich on fixing certain critical need items on the vehicle. I applaud Rich and the mechanic/tech that worked on my vehicle while going through the frustrating communication with the warranty service. The vehicle is now home with me and will hopefully continue to operate without additional issues. Overall, I am happy with the service received at Meineke, while working with Rich at the front desk. I cannot say the same for CARVANA and their warranty service, Silver Rock.

Took my car in for an oil change, and left with my air conditioner making a horrid sound, my brake…read morefluid cap missing, and my breaks making sounds that weren't there before. As someone who used to do oil changes for a living, im not even sure how they messed it up this bad. When I went back to tell them this they told me I needed a new cabin air filter and wanted to charge me 80 dollars which I knew was way too much. So I went to the auto parts store and got one for 20 dollars and did it myself just for it to not change anything. They messed something up internally in my air conditioner, which I can only imagine they would charge me an arm and a leg for. I do not recommend this place to anyone, all they want is your money and they do not care about the condition of your car at all.

I got a oil change and it was fairly priced $4 add on for coolant replacement, would recommend!read more

Oil light came on after inspection. I did not get oil change. They seem do have issues with my car.read more

I love the scan and go it's so easy and saves time so no standing in line. And always have items on…read moresale and the grill chicken is always good.

had a very disappointing experience at the Tire Center…read more On December 8th, I came in for a tire repair and was told the tire could not be fixed and needed to be replaced. The Tire Center ordered the replacement tire themselves while they had my vehicle and tire, and scheduled an installation appointment. When I returned for the appointment, I received a call about 10 minutes after dropping off my car saying the wrong tire size was ordered, and that I supposedly gave the wrong information -- which is not accurate, as I did not order the tire. After that, I was told they could not even get the correct tire once they tried to reorder it. I asked to speak with a manager and was told I would receive two gift cards for the inconvenience. When I arrived to pick up my vehicle, no one knew anything about that conversation. An employee went to find a manager, but after waiting several minutes while it was snowing -- and with my car on a spare tire -- I could not safely continue waiting. I was then told they would need to call another manager, the same one who previously mentioned "gas money or a gift card." The entire situation was unprofessional and poorly communicated, with no accountability and no management follow-up. I am not looking to leave Sam's Club or switch clubs, but this experience needs to be handled much better.