The adage says, "You get what you pay for." I find that phrase to be very powerful. Most associate it with being frugal always costs you more in the end. That's not my style, I believe in the best, and not over paying for goods. So for me the adage means I should get exactly what I expect, when I expect it, for the greed upon price. Anything else puts me at a loss.
Lynnwood Tire, aka Hankook Tire is one of the local distributors for Malone Tune. My intent after taking a half day off work to have this service done was to spend my money and get exactly what was advertised, especially since the half day off work was required after his last minute reschedule of my appointment. After driving 90 minutes in traffic with a temperature pushing 100 degrees, it was the shortest appointment in history. The owner, Jae, told me he misunderstood what I wanted and told me I would need to have more work done before he could perform the service.
At that point I made sure everything was crystal clear and I told Jae that I was not happy to have lost a half day of work and have to face 2 hours of reverse traffic on my way home. I said I would be back, but informed Jae that he needed to provide service to prevent this type of error from repeating.
I scheduled a new appointment and advised that I wanted it to be my last. Like before, after confirming my appointment, Jae pushed my time earlier in the day. Not wanting to risk losing more pay. I went to work early for early exit. The drive was again 90 minutes, only this time, drivers were all over the road because they were trying to drive and watch the Blue Angles. When I showed up, Jae told me he literally only had a few minutes in order to get my cat ready, but he talked to me for about 10 minutes, it was at that point, I knew his stall was an effort to give me the impression we just missed out, AGAIN! I stopped him and said, if we only have minutes, here are the keys, get the car into the shop.
He took my keys, then the phone rang. Next thing I know, he walks back in, goes to the computer and stars quoting tire prices. Not only was I here 1st, but I am a guaranteed sell, don't disrespect me like that! After nearly 10 minutes, I walk into his office and say, "Do you want me to bring the car around?", at that point he got it. I was pissed and told myself if this didn't come together today, I was gonna have a fit. I waited more than an hour, then said I was going to get something to eat and I would be back. About 10 minutes later, Jae send me a text stating that it's not going to work out, but he will makes it right if I come back for a 3rd time.
I decided to call Malone Tune and make sure that they are available, since previous issues had been blamed on them. It was at that time I was informed that Malone Tune was closed for vacation and Jae had not been honest with me about my appointment or confirmation.
Malone Tune asked me to return and advised that they would be on standby if I had any issues. Once there, Jae put me on the back burner. It should have taken him 5 minutes tops to flash my cars computer, but he had to help 3 other people and do 5 other things before getting to me, even though again, I had a scheduled appointment. He also told me he would get me a good discount to make up for the drama, but guess what, after 8 hours in my car, a couple hours at his shop and losing a half days pay, his big discount was $10 which equaled 3% Sorry bro, this was you opportunity to step up and make it right and YOU BLEW IT!
Nice guy, but not ready to be a business owner and the lies, miscommunication and deception would keep me from returning or recommending. This is another example of why Yelp should allow 0 star review. Couldn't be more disappointed with Jae or his business. read more