Give us phone numbers of people who are in charge of local post offices. My package was to be…read moredelivered today but the carrier decided to return it to the post office & now it says I requested it....i did NOT!! Local PM doesn't correct bad delivery. This is the 3rd instance in just a few months.

Always friendly at this post office! Aqua is always a sweetheart and there's a couple of other…read moregentlemen there who are nice as well.

I have been going to the Duluth Post office for a couple of years. Today I had an issue that needed…read moreserious attention. The postal clerk had me see the Post Master 'Nick' He was absolutely wonderful. He investigated the issue on the spot and provided me with a satisfactory outcome. He was knowledgeable, courteous and upright. Shout out for Post Master Nick

I would like to start this off by saying the supervisor Kayla's inability to understand a simple…read moresituation, combined with her unprofessional attitude, raises serious concerns about her competence as a supervisor. Please promote Greg to this position. Here's what happened: l am a frequent customer at this USPS location and have always had positive experiences here, especially with Greg, who is consistently professional, patient, and helpful. On 7/15, I reused a mail bag that had previously been delivered to me. I placed the new item I was selling inside the mail bag that still had an old label. Normally, USPS places the new label over the old one or ensures the old label is no longer scannable. Unfortunately, that did not happen, and the package was mistakenly shipped back to me instead of the intended recipient. In other words, this package was delivered to me twice because of an avoidable processing error. Greg did everything he could to help, but since he couldn't resolve the issue himself, he called the supervisor, Kayla. This is where the experience went downhill. Instead of listening to what I was actually explaining, Kayla immediately became defensive. She started talking about reimbursement, even though I never asked for a refund, and then implied that I was trying to scam USPS. She also aggressively snatched a paper from me. That accusation was completely unprofessional and based on a total misunderstanding of the situation. I wasn't asking for money, simply wanted my package sent to the correct destination. A supervisor should be able to listen, understand a straightforward situation, and either resolve the issue or explain the next steps respectfully. Instead, Kayla seemed more interested in making assumptions than helping a customer. If someone in a supervisory role cannot comprehend a simple shipping issue or take the time to understand what a customer is saying before making accusations, they should reconsider how they approach customer service. Greg deserves recognition for his professionalism. Honestly he should be supervisor. Unfortunately, Kayla's attitude and lack of problem solving turned what should have been a simple fix into a frustrating experience.

I've been visiting a lot of UPS stores lately for returns and such, and I happened to visit the UPS…read morestore here in Duluth. I came on Saturday closing to close time and it was pretty busy. I could tell most of the clientele here were coming for returns, and there were only two employees there. They definitely were trying their best to try to get the customers in and out and they did not seem like the happiest campers, but these folks are just UPS folks. Not expecting much out of them. I tried to make it easy for them by having my Amazon QR code ready and having it all packaged and shipped. It took a little while due to the line, but my encounter was quick and fast -- huge shoutout as I know UPS partners with a lot of clients; they're definitely doing their best.

Smiling as I write this, I tend to think of this store as the Chick-Fil-A of mail service…read morelocations. The workers always seem genuinely happy to see everyone they wait upon, including me. They are all great but there is one particular stand out: Teresa. Professional, personable and VERY knowledgeable about their products and services, she also seems truly content with her job and is humorous, to boot. She makes unsolicited suggestions about the less costly ways to ship and, even when the store is packed, she is ALWAYS patient and has a pleasant tone and demeanor. Having a great day can be infectious and I have left there wearing a smile more than once because of the service I have received. Teresa, thank you for being consistently awesome.

Awesome!!!!! Friendly service. No line. Inside Shell station. Cutest tiny post office ever. Wish…read morethe post office did more like this.

Inside a Shell station. They don't have stamps available or for sale but the shall station counter…read morewill sell them to you for $1 a stamp. Close this place down

Spoke to a male on the phone today regarding package redelivery. From the start, he was extremely…read morerude. When I had to pause the call momentarily, I heard him talking poorly about me. He quickly spit out a confirmation number to me and when I asked him to repeat it (bc he didn't even give me time to get a pen or open an app to jot it down), he said I said it once, I'm not saying again followed by threats with investigation and the FBI. (Yes, this did cause me to lose my cool.) I will be filing an official complaint. This is unacceptable behavior.

Sooooooo..... today was the day I got to experience Lilburn…read morepost office.... I jumped on a line Extending out the exit door ( leading to lobby) And it was no different than Atlanta traffic I noticed after standing for quite some time This place was special Others around me loooked around Making gestures of sleep Looking at the time And frustration This was a bit strange The wait was really long And others expressed this verbally As a concern to me They had 4-5 employees Handling the workload Not sure if employees and customers We're discussing math equations But it sure seem so The inside of this place looked a little ragged However the employees are nice and waiting To accommodate.... Still not sure why the wait was so long? I don't recommend this place

Social distancing, and face masks are a must in order to be serviced and entrance…read more I had to mail some items off, and came to this post office. They were quick, friendly, and attentive. The post office is super clean and organized as well. If I need to do anything else, if I'm in the area, I will definitely be back. :-)

The people here need to be reevaluated and fired. They are extremely rude and incompetent and…read morewhenever they do decide to answer the phone, there is nothing but just silence. They either wait til you hang up, or they'll just hang up on you after 3-4 minutes of you saying "hello?".

Mail carrier is AWFUL! Numerous complaints and videos have been shared with management over the…read morepast 6-7 years and nothing changes. And not just from me, dozens of neighbors complain. She speeds, drops fragile packages behind parked vehicles, rides over yards, hits trash cans and repeatedly refuses to pick up or deliver packages.

Don't drop off your package in the designated package drop off bin. They will take days to actually…read morescan it. It has happened to me twice already and I paid for priority shipping. Stand in the line and get a receipt from them.

The lady cares more about her lunch break than the line of people waiting. She kept emphasizing…read morethat she NEEDS to go to lunch soon, and began closing the metal gate in front of people.

From the outside, this location looks like a real hole in the wall. But, the inside is well…read moreorganized and you can find things pretty easily. There are plenty of post office boxes if you need to rent one. They have supplies and greeting cards. No postcards, unfortunately. The lady who helped me today was very friendly. I bought a sheet of five cent stamps. I barely had to wait at all, as they had plenty of people working. The place could use a good scrub. Most post offices I've been to have been spotless. This one felt a bit unkempt. Otherwise, not a bad location at all!