There is only one way to improve " fire all staffs there, especially asian staffs vietnamese" I'm…read moresorry for being so straightforward and I don't mean to be rude or discriminatory. But I went here to send out my packages for two times, and they were both lost, two times. There's no way it got lost, and it's asian food that I sent. I don't think other cultures know how to eat vietnamese food. 3 weeks and my family still hasn't received my packages yet. First time I wrote a review and I had to, because you guys embarrassed Vietnamese people

The male clerk was all business and no play, but in his defense, he was dealing with some very,…read moreVERY stupid people. I was helped by the female clerk. I'm a stamp collector and always on the hunt for old, forgotten stamp sheets from the early 2000s to 2019. You'd be surprised how many post offices have no idea what they have in stock. Anyway, I asked my clerk if I could see their supply of stamps. She was fine with that and brought me a binder. Unfortunately, the only old sheet they had was 2017's Have A Ball! which I already have. I believe they had three sheets so if you don't have one, go grab it! I asked for a sheet of ten Statue Of Freedom one dollar stamps but they were out. I ended up purchasing a sheet of Voices Of The Harlem Renaissance (2020). The clerk wanted me to teach her all about it! I tried as best I could but I'm not sure she was listening. At any rate, she wasn't rude to me. She handled the sheet a bit too roughly but other than that, no complaints.

please do not go here, they are very adamant with serving customers at a time where the closing…read morehours hasn't even been reached yet. I was in there for about 30 minutes straight behind just two customers and then the service attendant told us that only the Customer ahead of me and this other person was the only one that would be the final to get served, everyone else me this lady in front of me and about 12 other people we're just told to leave despite it being not even 1:50 PM. The service of this place sucks please do not go here.

Always friendly at this post office! Aqua is always a sweetheart and there's a couple of other…read moregentlemen there who are nice as well.

I've always had a great experience at this post office. The staff is incredibly nice, friendly, and…read morealways willing to help. They are patient, professional, and make you feel welcome every time you visit. I really appreciate their excellent customer service. Thank you for always being so helpful!

I would like to start this off by saying the supervisor Kayla's inability to understand a simple…read moresituation, combined with her unprofessional attitude, raises serious concerns about her competence as a supervisor. Please promote Greg to this position. Here's what happened: l am a frequent customer at this USPS location and have always had positive experiences here, especially with Greg, who is consistently professional, patient, and helpful. On 7/15, I reused a mail bag that had previously been delivered to me. I placed the new item I was selling inside the mail bag that still had an old label. Normally, USPS places the new label over the old one or ensures the old label is no longer scannable. Unfortunately, that did not happen, and the package was mistakenly shipped back to me instead of the intended recipient. In other words, this package was delivered to me twice because of an avoidable processing error. Greg did everything he could to help, but since he couldn't resolve the issue himself, he called the supervisor, Kayla. This is where the experience went downhill. Instead of listening to what I was actually explaining, Kayla immediately became defensive. She started talking about reimbursement, even though I never asked for a refund, and then implied that I was trying to scam USPS. She also aggressively snatched a paper from me. That accusation was completely unprofessional and based on a total misunderstanding of the situation. I wasn't asking for money, simply wanted my package sent to the correct destination. A supervisor should be able to listen, understand a straightforward situation, and either resolve the issue or explain the next steps respectfully. Instead, Kayla seemed more interested in making assumptions than helping a customer. If someone in a supervisory role cannot comprehend a simple shipping issue or take the time to understand what a customer is saying before making accusations, they should reconsider how they approach customer service. Greg deserves recognition for his professionalism. Honestly he should be supervisor. Unfortunately, Kayla's attitude and lack of problem solving turned what should have been a simple fix into a frustrating experience.

I've been visiting a lot of UPS stores lately for returns and such, and I happened to visit the UPS…read morestore here in Duluth. I came on Saturday closing to close time and it was pretty busy. I could tell most of the clientele here were coming for returns, and there were only two employees there. They definitely were trying their best to try to get the customers in and out and they did not seem like the happiest campers, but these folks are just UPS folks. Not expecting much out of them. I tried to make it easy for them by having my Amazon QR code ready and having it all packaged and shipped. It took a little while due to the line, but my encounter was quick and fast -- huge shoutout as I know UPS partners with a lot of clients; they're definitely doing their best.

I apologize for being rude to the guy today, but this is the only location that asks you what…read moreyou're shipping. I wasn't having it today. It's one of those situations where I could just answer nicely, but it's stupid. 'Customer orders' or 'merchandise' isn't enough. Does the owner of the store actually think someone that's shipping something harmful is going to confess at the desk? I want management to read that out loud then tell me how it sounds. It comes across as rude and nosey as hell. If you're that concerned with shipping safety, use your money as a franchisee to buy x-ray equipment. Require boxes to be sealed by staff. Or, put one of those generic statements out on the credit card reader that I have to agree to like usps does. It's annoying because ups stores are franchised that the owners can charge different prices and make up different rules. Just rubs me the wrong way. I had amazing ups stores in Florida and PA when I was there for work- not as much the same in Georgia.

Awesome!!!!! Friendly service. No line. Inside Shell station. Cutest tiny post office ever. Wish…read morethe post office did more like this.

Man with the beard refused to assist me with my package and said he didn't feel like sending any…read moremail. Please investigate him he's stealing mail.

Sooooooo..... today was the day I got to experience Lilburn…read morepost office.... I jumped on a line Extending out the exit door ( leading to lobby) And it was no different than Atlanta traffic I noticed after standing for quite some time This place was special Others around me loooked around Making gestures of sleep Looking at the time And frustration This was a bit strange The wait was really long And others expressed this verbally As a concern to me They had 4-5 employees Handling the workload Not sure if employees and customers We're discussing math equations But it sure seem so The inside of this place looked a little ragged However the employees are nice and waiting To accommodate.... Still not sure why the wait was so long? I don't recommend this place

Spoke to a male on the phone today regarding package redelivery. From the start, he was extremely…read morerude. When I had to pause the call momentarily, I heard him talking poorly about me. He quickly spit out a confirmation number to me and when I asked him to repeat it (bc he didn't even give me time to get a pen or open an app to jot it down), he said I said it once, I'm not saying again followed by threats with investigation and the FBI. (Yes, this did cause me to lose my cool.) I will be filing an official complaint. This is unacceptable behavior.

The USPS has now moved ALL postal carriers and supervisors OUT of Norcross--to the DULUTH location…read moreon Boggs Road. No "71" supervisors anymore--no way to personally CONTACT anyone with the USPS when there's a problem. NO PERSONAL HELP WHATEVER WITH A PROBLEM--the workers have you "fill out a form" that gets "passed on" to the "proper authority" (at Boggs Rd.? Or the 86 file?) What a way to make BAD postal "service" even WORSE.

The people here need to be reevaluated and fired. They are extremely rude and incompetent and…read morewhenever they do decide to answer the phone, there is nothing but just silence. They either wait til you hang up, or they'll just hang up on you after 3-4 minutes of you saying "hello?".

Mail carrier is AWFUL! Numerous complaints and videos have been shared with management over the…read morepast 6-7 years and nothing changes. And not just from me, dozens of neighbors complain. She speeds, drops fragile packages behind parked vehicles, rides over yards, hits trash cans and repeatedly refuses to pick up or deliver packages.

Don't drop off your package in the designated package drop off bin. They will take days to actually…read morescan it. It has happened to me twice already and I paid for priority shipping. Stand in the line and get a receipt from them.

The lady cares more about her lunch break than the line of people waiting. She kept emphasizing…read morethat she NEEDS to go to lunch soon, and began closing the metal gate in front of people.

From the outside, this location looks like a real hole in the wall. But, the inside is well…read moreorganized and you can find things pretty easily. There are plenty of post office boxes if you need to rent one. They have supplies and greeting cards. No postcards, unfortunately. The lady who helped me today was very friendly. I bought a sheet of five cent stamps. I barely had to wait at all, as they had plenty of people working. The place could use a good scrub. Most post offices I've been to have been spotless. This one felt a bit unkempt. Otherwise, not a bad location at all!

Mazar was awesome! he explained the whole process and didn't make me feel…read morestupid. best customer service I've had in while.

No stars if possible . The staff for one is completely rude …read more Jordan or Ginger whatever her name is because she lied about her name as well, who allegedly is the manager could not help what so ever so clearly you guys have the wrong manager on shift. She hung up my call twice when its her JOB to help . Unprofessional in every way possible . Spoke with customer service on a package update and stated it was at this location & the "manager" stated she cant pull a package out her ass so she didn't know where it was at. So if this is her way of fixing problems she needs a different job thats suits more her level of handling .