This place is awesome sauce mr. vic and his wife ms nia Are very nice I went in on 12/18/18 to get a few gifts wrapped and ms nia called me and said can you come back the next day which was 12/19/18 she told me she didn't want to rush wrapping my gifts for my girlfriend and I said that's fine so when I return the following day I'm so happy I waited ms nia did a beautiful job of wrapping my gifts I thank her and her husband for the wonderful experience thank you both. read more

Excellent and fast service, if you want real customers satisfaction, you can go here and feel like you are a rock start. Naina and Vic are wonderful! Thanks! read more

I just sent passport renewal applications and the nicest man and his wife run the place. He (now I know his name is Vik from other reviews) even checked to make sure I'd made copies and it was a renewal. Very helpful!! I told him I'd rather shoot my own foot off than go to the post office (applications are sent to a PO Box) and now I never have to! Also, they let you drop packages for UPS and FedEx (maybe others). Highly recommend. read more

Terrible customer service. The woman at the desk was rude and short with me. I've sent things via DHL before at other locations and had no issue. This location wanted multiple copies of documents to even take my packages. Save your time and choose another service point!! read more

I came in a couple weeks ago frustrated because I lost my tracking number to a package. Basically it was my college books that needed to be returned. 3months later I received a hold on my student account & a letter from collections saying they didn't receive my books. The owner was super helpful & looked it up quickly. My books were in fact delivered & I was able to dispute the fees. I'm definitely using them again. read more

Thanks, Vik - great customer service. I expect to be back next time I need you guys.

Over the past few years, Vik has wrapped and mailed two very challenging items and sent them to my daughter in Denver. One was an antique carved 4 poster maple bed. It belonged to my grandfather and my daughter wanted it for her daughter. It was a valuable family heirloom and arrived in perfect condition. More recently I asked Vik to mail another family heirloom, my mothers OLD Singer sewing machine. She sewed my prom dress on this machine. My other granddaughter has shown interest in learning to sew so I sent this to her for her 10th birthday in April. Once again it showed up in perfect condition. I don't have may family heirlooms to pass on, but if I did, I would not hesitate to trust Vik to get my treasure to its destination. read more

This Office has been my go to place for mailing and notary for some years now. Service: They are always friendly and helpful no matter what my request. The lines are never as long as the post office, my longest line was three people and was a short wait. Environment: Open and clean with an area for mailboxes, computer use, and a corner to entertain children while you conduct business. And a nice location in Dunwoody that is easy in and out of the parking lot. read more

I have known and used Dunwoody American Mail (on Chamblee Dunwoody Road across from Publix) for many years. I was there this morning. I walked out thinking that there are very few businesses that make me feel comfortable that transactions--important transactions to me--were handled accurately and always with great courtesy. When I'm in American Mail, in Dunwoody, I feel as though I've been in a "small town" business and the owners are people known and trusted by everyone in our community. read more

It sounds like everyone else has had a positive experience with American Mail Plus, so maybe this was just a fluke. But I haven't had customer service this bad in a long, long time. i have been trying to mail off a time-sensitive package containing medical records. I originally went to a USPS location, who said it would arrive by July 31, 2017. A few days ago, I got an email from my doctor saying that they never got it. So I called the main customer service line for USPS. They tried to tell me that Suite #110 doesn't exist. After a few more days of runaround, they told me to call the USPS Dunwoody location. From there, they told me the package never had a suite number on it at all. I know this is wrong, because I had someone with me the day I mailed it off, and we confirmed the correct address together. After another few days of runaround, they told me to try calling Mr. Vic at American Mail Plus in Dunwoody. So that's what I did. Mr. Vic was polite when I spoke to him, but he informed me that he cannot look up information for a third party. He instructed me to email him the information instead. I did just that. I waited about half an hour, then called back to make sure he'd gotten it. This is a time-sensitive package, and I can't afford to have more snags in my plan. He told me he wouldn't be able to get to it until tomorrow. I said that was fine, thanked him, and the phone call ended. A few minutes later, I got an phone call from a woman I will assume is Ms. Nia. I relayed the above details to her, and she ultimately told me she did not have the package at her location. After a bit more discussion, I confirmed her statement one last time, asking, "So in other words, you don't have it?" I was not demanding, yelling, or rude. I was just confirming her story. This caused her to become irate, and she started telling at me. She demanded to know why I accused her of holding the package. I tried to explain to her that I was just confirming the facts, but that only caused her to yell even more. This package is of vital importance, and this whole process has been convoluted from the beginning. So I was just trying to be thorough. After berating me, she hung up on me. Maybe she was having a bad day. and she was overwhelmed. I don't know. But if this is her idea of customer service, I would avoid this establishment like the plague. This experience was wholly unacceptable. read more

We came to this place from Yelp, looking for a well rated notary in the neighborhood that was open. We walked in, and thought it would be nice and welcoming: a seemingly lovely man (I'm assuming the owner) working, and a kids corner full of toys in the corner of the store. We walked in--my husband, 2 kids (ages 10 month and 7), and myself--and asked if he could notarize an important document. Immediately, he starts asking us questions about a witness (every other time I've gotten something notarized, the witness is always the easy part). He was making it very complicated, asking if we had a neighbor who we could call to come meet us there (we live a few miles away) or a friend who could come (we explained that we were new to the area). We immediately felt unwelcome. I said that I would go to the dry cleaner next door and ask if there was someone, and I did so despite his hesitation and found a lovely man who was sweet and was happy to help. Meanwhile my 2 kids are playing sweetly in the kid corner. We signed the papers, he notarized them, and then I read the instructions before we left and realized it was done wrong (note: careful review of instructions is part of the notary job). I told him we'd need to do it again and we'd be happy to pay to do so. My 10 month old starts playing with some plastic train tracks that were in the kid corner, and the man says "can you get them to turn the noise down." There was no one in the store, my kids were not screaming but merely playing with the toys, and the man didn't once look at my husband to ask help with kids but just focused on me as if it were my job. We will never return to this place and did not complete the job there. Instead, we went to the UPS store on Ashford Dunnwoody where the customer service was EXCELLENT. Jauhn helped us there and was AWESOME: personable, thorough, and charming. read more

If I could give this place ZERO stars, I would. Incidentally, I know I've left this review before, but it miraculously got deleted. Back in August of 2017, I had a potentially life-changing appointment with a geneticist. I had to pay for it using $800 in GoFundMe donations. Prior to my appointment, this geneticist asked me to complete a massive, extremely in-depth and complicated packet of medical history and then mail it back to her. I did, but a few days before my appointment, my geneticist said she never got the packet. Without that packet, my entire appointment could've been derailed. Cue panic. I spent the next few days desperately trying to find this packet. I made an endless stream of futile phone calls for hours on end, and NO ONE could tell me anything at all. I just kept hitting brick wall after brick wall and getting the runaround. And that's if anyone bothered to answer the phone at all! Eventually, the post office at one location told me that the packet was here, at American Mail Plus in Dunwoody. Not surprisingly, I called. I was polite but firm. The husband of the owner answered, and after some back and fourth, he said he had to get some information from me via email, and that was that. A few minutes later, I called back to verify that he'd done it. Admittedly, I was being pushy, but I was desperate to save the geneticist appointment - the one I'd paid for using donations. The one that was potentially life-changing. But I digress. The husband told me he hadn't gotten to it yet, and that was understandable. I was still being polite but firm. Eventually, the owner (the wife) got on the phone, and I started explaining everything to her (again, I wasn't being rude). She got some information from me, and relayed some information to me as well. At the end of all of that, I began to verify the accuracy. I said something like, "So to double check, I have 1234 Somewhere Road . . . " etc. I do this for EVERY business call I make. As soon as I started doing this, she flew into a rage, yelled at me, then HUNG UP ON ME and never called back. This is BY FAR the very worst "customer service" (if you can even call it that) that I have ever experienced in my life. And that's coming from someone who always has to explain things multiple times to multiple people, and from someone who has waited on hold literally for hours. All of that pales in comparison to the abysmal "service" I received from this place. The wife was incredibly rude to me for no reason whatsoever, and still didn't bother to help in any way. I hate to think what would have happened if I had actually stepped foot inside the store. It took WEEKS to complete that packet of paperwork, and I had to scramble to redo it all in a matter of hours. And it nearly sabotaged my appointment, because my geneticist wanted the packet two weeks before my appointment, and I had to deliver it in person just hours before my appointment. Avoid this place like the plague. It would have to be awful to be an improvement. read more

I was in a time bind to get a document notarized and posted that same day I found American Mail. The owner was there and he was so helpful...he got the document notarized and ready for shipping. Very considerate and professional. I would definitely patronize American Mail Plus again though I don't live near there...wish we had one near me in Sandy Springs! read more

I have been using American Mail Plus in Dunwoody for years. It is the BEST!!! Mr.Vic and Ms. Nia are so kind, considerate, professional, and efficient. They are always willing to help out and lend a helping hand. I only mail my Christmas presents from here because they are so careful with the packages. I cannot say enough good things about this great place and I cannot thank them enough for all of their years of dedication and trust. read more