I have been going to the Duluth Post office for a couple of years. Today I had an issue that needed…read moreserious attention. The postal clerk had me see the Post Master 'Nick' He was absolutely wonderful. He investigated the issue on the spot and provided me with a satisfactory outcome. He was knowledgeable, courteous and upright. Shout out for Post Master Nick

I would like to start this off by saying the supervisor Kayla's inability to understand a simple…read moresituation, combined with her unprofessional attitude, raises serious concerns about her competence as a supervisor. Please promote Greg to this position. Here's what happened: l am a frequent customer at this USPS location and have always had positive experiences here, especially with Greg, who is consistently professional, patient, and helpful. On 7/15, I reused a mail bag that had previously been delivered to me. I placed the new item I was selling inside the mail bag that still had an old label. Normally, USPS places the new label over the old one or ensures the old label is no longer scannable. Unfortunately, that did not happen, and the package was mistakenly shipped back to me instead of the intended recipient. In other words, this package was delivered to me twice because of an avoidable processing error. Greg did everything he could to help, but since he couldn't resolve the issue himself, he called the supervisor, Kayla. This is where the experience went downhill. Instead of listening to what I was actually explaining, Kayla immediately became defensive. She started talking about reimbursement, even though I never asked for a refund, and then implied that I was trying to scam USPS. She also aggressively snatched a paper from me. That accusation was completely unprofessional and based on a total misunderstanding of the situation. I wasn't asking for money, simply wanted my package sent to the correct destination. A supervisor should be able to listen, understand a straightforward situation, and either resolve the issue or explain the next steps respectfully. Instead, Kayla seemed more interested in making assumptions than helping a customer. If someone in a supervisory role cannot comprehend a simple shipping issue or take the time to understand what a customer is saying before making accusations, they should reconsider how they approach customer service. Greg deserves recognition for his professionalism. Honestly he should be supervisor. Unfortunately, Kayla's attitude and lack of problem solving turned what should have been a simple fix into a frustrating experience.

The male clerk was all business and no play, but in his defense, he was dealing with some very,…read moreVERY stupid people. I was helped by the female clerk. I'm a stamp collector and always on the hunt for old, forgotten stamp sheets from the early 2000s to 2019. You'd be surprised how many post offices have no idea what they have in stock. Anyway, I asked my clerk if I could see their supply of stamps. She was fine with that and brought me a binder. Unfortunately, the only old sheet they had was 2017's Have A Ball! which I already have. I believe they had three sheets so if you don't have one, go grab it! I asked for a sheet of ten Statue Of Freedom one dollar stamps but they were out. I ended up purchasing a sheet of Voices Of The Harlem Renaissance (2020). The clerk wanted me to teach her all about it! I tried as best I could but I'm not sure she was listening. At any rate, she wasn't rude to me. She handled the sheet a bit too roughly but other than that, no complaints.

There is only one way to improve " fire all staffs there, especially asian staffs vietnamese" I'm…read moresorry for being so straightforward and I don't mean to be rude or discriminatory. But I went here to send out my packages for two times, and they were both lost, two times. There's no way it got lost, and it's asian food that I sent. I don't think other cultures know how to eat vietnamese food. 3 weeks and my family still hasn't received my packages yet. First time I wrote a review and I had to, because you guys embarrassed Vietnamese people

Give us phone numbers of people who are in charge of local post offices. My package was to be…read moredelivered today but the carrier decided to return it to the post office & now it says I requested it....i did NOT!! Local PM doesn't correct bad delivery. This is the 3rd instance in just a few months.

Always friendly at this post office! Aqua is always a sweetheart and there's a couple of other…read moregentlemen there who are nice as well.

Need to ship something to Korea? (By Korea, I mean South Korea, not North Korea). This is the…read morebest place to ship anything to Korea whether it be a letter and/or package. I know this b/c my father and I ship to Korea on a regular basis and the owners really take care of us and are very accommodating. The facility is a spacious and seems pretty plain, but the process is relatively simple. Bring what you want to ship, they can pack it up for you, write down the address as best you can, pay the very affordable shipping and handling fee, and voila, you're done. I give them a solid 2 thumbs up and 5 yelp stars. Great prices, great people, great service. Note: The owner, an elder woman, speaks only Korean, but I believe they have employees that speak English so don't worry if your Korean is all jacked up like mine. You'll be fine.

If you need to ship to Korea, this is the place to go - the process and prices are much better than…read morethe U.S. Post Office. For example when shipping vitamins (cheaper here than Korea) -- it costs about $33 (vs $50 U.S. Post Office). Also the nice lady who works there does all the paperwork for you. Some things to remember though - make sure you have the recipient's complete address, phone number and "joo-min-bun-ho" (ID number). in addition for items like vitamins, you need to provide the exact weight (copy the wt from the bottle). The shipment should take about 5 days to get there. Thanks to my friends for telling me about this place! FYI they are located in the same strip mall as "What the Pho" restaurant. Open Mon-Fri 10-7pm, and Sat 10-5pm.

Someone said they can't understand the negative reviews. I certainly can. I've been using the…read moreSuwanee post office for 12 years. My chief complaint is with mail delivery and not so much the office. In fact, my review would be five stars if they could get mail into the right boxes. I'm not asking a lot, but having to make regular trips to my neighbors and them to me to deliver mail and packages hardly seems right. If this happened once in a while I'd understand. We are human. However, this is on the regular lately. Today I'm missing a package that was marked delivered from the seller. I'm just hoping it comes to one of my neighbors and they deliver it and not another neighborhood or someone who doesn't want to take on the task of mail delivery (can't blame them). As far as the office goes, it's hit or miss for the energy in the room. Sometimes they are very pleasant and friendly and other times a bit snappy. They're efficient though. The line does move fairly quickly. The passport lady was awesome, very kind, patient, and great sense of humor (refreshing for sure).

Another great experience with efficient service. Polite and cheerful attendant who was very…read moredetailed in explaining how to get the survey completed.

I had an awful experience today in the post office. My mail was delayed and because I had informed…read moredelivery, there was a letter from the Department of Treasury. I was waiting for 5 days and decided to come to talk to the supervisor. Also, I wanted finally complain about other people's mail delivered for some reason in my mailbox, I kind tried to say that it could be a problem that my mail was delivered somewhere else. She listened and in a moment came a guy, young athletic. He never introduced himself, started to tell me that I should not talk to him about this issue, rudely interrupted me a several times. I asked for his name and why he does not wear a tag or badge, he said he is going to call police. I think he heard my accent and decided to get rid of a Karen who came to complain. Well, I left and I filed a complaint..not about my missing mail but just attitude. I just wonder is it a new normal to yell and treat someone with police when someone came and ask to do his/her job. Still confused about what happened, it feels surreal, go to ask for mail and suddenly be arrested by police because a tall athletic guy got scared of an Ukrainian girl. Also, wonder if I were a man or not Ukrainian would it still happen?

I won't talk about the horrible customer service. They aren't all bad but the bad CSR's make this…read morePost Office my last choice even though it's very convinent to my location. Multiple times I have dropped a package off inside of this post office. The prepaid label was never scanned. Recepient never received the package. Once it is in the back and doesn't get scanned you have no recourse other than filing an insurance claim which only works if the item has been scanned by the PO. DO NOT trust them to scan your packages. Unfortunately you need to scan every package at the kiosk which sucks if you have a lot. Even when I've had a receipt there have been instances of my packages disappearing! I believe this post office has a theft problem.

I've been visiting a lot of UPS stores lately for returns and such, and I happened to visit the UPS…read morestore here in Duluth. I came on Saturday closing to close time and it was pretty busy. I could tell most of the clientele here were coming for returns, and there were only two employees there. They definitely were trying their best to try to get the customers in and out and they did not seem like the happiest campers, but these folks are just UPS folks. Not expecting much out of them. I tried to make it easy for them by having my Amazon QR code ready and having it all packaged and shipped. It took a little while due to the line, but my encounter was quick and fast -- huge shoutout as I know UPS partners with a lot of clients; they're definitely doing their best.

Smiling as I write this, I tend to think of this store as the Chick-Fil-A of mail service…read morelocations. The workers always seem genuinely happy to see everyone they wait upon, including me. They are all great but there is one particular stand out: Teresa. Professional, personable and VERY knowledgeable about their products and services, she also seems truly content with her job and is humorous, to boot. She makes unsolicited suggestions about the less costly ways to ship and, even when the store is packed, she is ALWAYS patient and has a pleasant tone and demeanor. Having a great day can be infectious and I have left there wearing a smile more than once because of the service I have received. Teresa, thank you for being consistently awesome.

Shout out to lance. customer service is on point. makes you wanna continue to come here. He…read morehelped me and talked me through on how to write on a envelope when you wanna mail something it was my first time and the patience he had was amazing and truly helpful not to mention his energy is awesome as well. Thank you lance!

Actually zero stars. I went to this office on Saturday because my usual, friendly one at Dresden…read morewas closed. Just to be rewarded with really poor and unhelpful service. I made the comment that at the Dresden office they take the customs form and make a label. That triggered some inner daemon and the sharp reply was "That is against policy. Then go to Dresden." I will , this Monday.

Social distancing, and face masks are a must in order to be serviced and entrance…read more I had to mail some items off, and came to this post office. They were quick, friendly, and attentive. The post office is super clean and organized as well. If I need to do anything else, if I'm in the area, I will definitely be back. :-)

The people here need to be reevaluated and fired. They are extremely rude and incompetent and…read morewhenever they do decide to answer the phone, there is nothing but just silence. They either wait til you hang up, or they'll just hang up on you after 3-4 minutes of you saying "hello?".

I came to pick up a package that was delivered to the wrong address. I was very polite, and one of…read morethe workers with black curly hair and a custom made postal service shirt was extremely rude to us. She started arguing with us and asking why we didn't change our address etc. and that they wouldn't be able to help me. But in the end, she found my package within a few minutes and still had attitude. Very unprofessional. If she doesn't want to do her job, she should just quit.

very rude and lazy. I came in there to pick up a package 15 minutes to closing that I left work…read moreearly to get. a business package for my livelihood. the woman working told me I would have to come back and proceeded to tell me in government terms why she couldn't do her job. Wont use usps if I can