I've always had a great experience at this post office. The staff is incredibly nice, friendly, and…read morealways willing to help. They are patient, professional, and make you feel welcome every time you visit. I really appreciate their excellent customer service. Thank you for always being so helpful!

I would like to start this off by saying the supervisor Kayla's inability to understand a simple…read moresituation, combined with her unprofessional attitude, raises serious concerns about her competence as a supervisor. Please promote Greg to this position. Here's what happened: l am a frequent customer at this USPS location and have always had positive experiences here, especially with Greg, who is consistently professional, patient, and helpful. On 7/15, I reused a mail bag that had previously been delivered to me. I placed the new item I was selling inside the mail bag that still had an old label. Normally, USPS places the new label over the old one or ensures the old label is no longer scannable. Unfortunately, that did not happen, and the package was mistakenly shipped back to me instead of the intended recipient. In other words, this package was delivered to me twice because of an avoidable processing error. Greg did everything he could to help, but since he couldn't resolve the issue himself, he called the supervisor, Kayla. This is where the experience went downhill. Instead of listening to what I was actually explaining, Kayla immediately became defensive. She started talking about reimbursement, even though I never asked for a refund, and then implied that I was trying to scam USPS. She also aggressively snatched a paper from me. That accusation was completely unprofessional and based on a total misunderstanding of the situation. I wasn't asking for money, simply wanted my package sent to the correct destination. A supervisor should be able to listen, understand a straightforward situation, and either resolve the issue or explain the next steps respectfully. Instead, Kayla seemed more interested in making assumptions than helping a customer. If someone in a supervisory role cannot comprehend a simple shipping issue or take the time to understand what a customer is saying before making accusations, they should reconsider how they approach customer service. Greg deserves recognition for his professionalism. Honestly he should be supervisor. Unfortunately, Kayla's attitude and lack of problem solving turned what should have been a simple fix into a frustrating experience.

There is only one way to improve " fire all staffs there, especially asian staffs vietnamese" I'm…read moresorry for being so straightforward and I don't mean to be rude or discriminatory. But I went here to send out my packages for two times, and they were both lost, two times. There's no way it got lost, and it's asian food that I sent. I don't think other cultures know how to eat vietnamese food. 3 weeks and my family still hasn't received my packages yet. First time I wrote a review and I had to, because you guys embarrassed Vietnamese people

The male clerk was all business and no play, but in his defense, he was dealing with some very,…read moreVERY stupid people. I was helped by the female clerk. I'm a stamp collector and always on the hunt for old, forgotten stamp sheets from the early 2000s to 2019. You'd be surprised how many post offices have no idea what they have in stock. Anyway, I asked my clerk if I could see their supply of stamps. She was fine with that and brought me a binder. Unfortunately, the only old sheet they had was 2017's Have A Ball! which I already have. I believe they had three sheets so if you don't have one, go grab it! I asked for a sheet of ten Statue Of Freedom one dollar stamps but they were out. I ended up purchasing a sheet of Voices Of The Harlem Renaissance (2020). The clerk wanted me to teach her all about it! I tried as best I could but I'm not sure she was listening. At any rate, she wasn't rude to me. She handled the sheet a bit too roughly but other than that, no complaints.

please do not go here, they are very adamant with serving customers at a time where the closing…read morehours hasn't even been reached yet. I was in there for about 30 minutes straight behind just two customers and then the service attendant told us that only the Customer ahead of me and this other person was the only one that would be the final to get served, everyone else me this lady in front of me and about 12 other people we're just told to leave despite it being not even 1:50 PM. The service of this place sucks please do not go here.

Always friendly at this post office! Aqua is always a sweetheart and there's a couple of other…read moregentlemen there who are nice as well.

Need to ship something to Korea? (By Korea, I mean South Korea, not North Korea). This is the…read morebest place to ship anything to Korea whether it be a letter and/or package. I know this b/c my father and I ship to Korea on a regular basis and the owners really take care of us and are very accommodating. The facility is a spacious and seems pretty plain, but the process is relatively simple. Bring what you want to ship, they can pack it up for you, write down the address as best you can, pay the very affordable shipping and handling fee, and voila, you're done. I give them a solid 2 thumbs up and 5 yelp stars. Great prices, great people, great service. Note: The owner, an elder woman, speaks only Korean, but I believe they have employees that speak English so don't worry if your Korean is all jacked up like mine. You'll be fine.

If you need to ship to Korea, this is the place to go - the process and prices are much better than…read morethe U.S. Post Office. For example when shipping vitamins (cheaper here than Korea) -- it costs about $33 (vs $50 U.S. Post Office). Also the nice lady who works there does all the paperwork for you. Some things to remember though - make sure you have the recipient's complete address, phone number and "joo-min-bun-ho" (ID number). in addition for items like vitamins, you need to provide the exact weight (copy the wt from the bottle). The shipment should take about 5 days to get there. Thanks to my friends for telling me about this place! FYI they are located in the same strip mall as "What the Pho" restaurant. Open Mon-Fri 10-7pm, and Sat 10-5pm.

Another great experience with efficient service. Polite and cheerful attendant who was very…read moredetailed in explaining how to get the survey completed.

The clerk informed me of the expected arrival time, but I didn't catch what was said and politely…read moreasked for clarification. Instead of simply repeating the information, the clerk responded, "Don't you listen to what I'm saying?" While I understand that employees may become frustrated when answering the same questions repeatedly, there is no excuse for treating customers this way. The interaction felt unnecessarily rude and unprofessional.

Sheila was very sweet and great. Great customer service. Thank you Sheila. You made this visit way…read moreless stressful.

I had an awful experience today in the post office. My mail was delayed and because I had informed…read moredelivery, there was a letter from the Department of Treasury. I was waiting for 5 days and decided to come to talk to the supervisor. Also, I wanted finally complain about other people's mail delivered for some reason in my mailbox, I kind tried to say that it could be a problem that my mail was delivered somewhere else. She listened and in a moment came a guy, young athletic. He never introduced himself, started to tell me that I should not talk to him about this issue, rudely interrupted me a several times. I asked for his name and why he does not wear a tag or badge, he said he is going to call police. I think he heard my accent and decided to get rid of a Karen who came to complain. Well, I left and I filed a complaint..not about my missing mail but just attitude. I just wonder is it a new normal to yell and treat someone with police when someone came and ask to do his/her job. Still confused about what happened, it feels surreal, go to ask for mail and suddenly be arrested by police because a tall athletic guy got scared of an Ukrainian girl. Also, wonder if I were a man or not Ukrainian would it still happen?

I've been visiting a lot of UPS stores lately for returns and such, and I happened to visit the UPS…read morestore here in Duluth. I came on Saturday closing to close time and it was pretty busy. I could tell most of the clientele here were coming for returns, and there were only two employees there. They definitely were trying their best to try to get the customers in and out and they did not seem like the happiest campers, but these folks are just UPS folks. Not expecting much out of them. I tried to make it easy for them by having my Amazon QR code ready and having it all packaged and shipped. It took a little while due to the line, but my encounter was quick and fast -- huge shoutout as I know UPS partners with a lot of clients; they're definitely doing their best.

I apologize for being rude to the guy today, but this is the only location that asks you what…read moreyou're shipping. I wasn't having it today. It's one of those situations where I could just answer nicely, but it's stupid. 'Customer orders' or 'merchandise' isn't enough. Does the owner of the store actually think someone that's shipping something harmful is going to confess at the desk? I want management to read that out loud then tell me how it sounds. It comes across as rude and nosey as hell. If you're that concerned with shipping safety, use your money as a franchisee to buy x-ray equipment. Require boxes to be sealed by staff. Or, put one of those generic statements out on the credit card reader that I have to agree to like usps does. It's annoying because ups stores are franchised that the owners can charge different prices and make up different rules. Just rubs me the wrong way. I had amazing ups stores in Florida and PA when I was there for work- not as much the same in Georgia.

Shout out to lance. customer service is on point. makes you wanna continue to come here. He…read morehelped me and talked me through on how to write on a envelope when you wanna mail something it was my first time and the patience he had was amazing and truly helpful not to mention his energy is awesome as well. Thank you lance!

The facemask wearing rude man at the counter was not willing to work with me with my time sensitive…read moresituation. The address change system glitched out four times and was not able to verify my identity. So I had to come in person just before 5pm to show them my ID. I got there as fast as I could, and although I understand that I got in the doors at 4:53pm the guy behind the counter was being very short with me. Like yes I get it you're tired of people showing up just before you close. But he could try to work with me a little bit and not be so rude. He kept talking over me and was being pushy like: "you better hurry up you have till 5pm" he even confused me and wasted my time making me think I had to resign the document on the paper. When in actuality I had the barcode on the email. When I showed him that, then he was like, "oh okay, gotta get proof of your address". So I pulled up my proof of address from my tax returns. But he said that's not gonna work. So I tried to get my car insurance policy as he said that was one of them (again told to me very rudely) however I had already updated my address on my policy so I was having trouble pulling up my old policy. By the time I pulled it up it was 5 on the dot, and the man told me "come back tomorrow" and refused to help me further. He really had zero willingness to work with me. And even if he wasn't allowed to, his tone and how he behaved was horrible customer service. I'm not surprised that this location has 2.7 stars out of 5. I'm surprised it was even that high. Even his coworker looked at him like he was crazy as he was rushing me and talking to me rudely.

The USPS has now moved ALL postal carriers and supervisors OUT of Norcross--to the DULUTH location…read moreon Boggs Road. No "71" supervisors anymore--no way to personally CONTACT anyone with the USPS when there's a problem. NO PERSONAL HELP WHATEVER WITH A PROBLEM--the workers have you "fill out a form" that gets "passed on" to the "proper authority" (at Boggs Rd.? Or the 86 file?) What a way to make BAD postal "service" even WORSE.

The people here need to be reevaluated and fired. They are extremely rude and incompetent and…read morewhenever they do decide to answer the phone, there is nothing but just silence. They either wait til you hang up, or they'll just hang up on you after 3-4 minutes of you saying "hello?".

I came to pick up a package that was delivered to the wrong address. I was very polite, and one of…read morethe workers with black curly hair and a custom made postal service shirt was extremely rude to us. She started arguing with us and asking why we didn't change our address etc. and that they wouldn't be able to help me. But in the end, she found my package within a few minutes and still had attitude. Very unprofessional. If she doesn't want to do her job, she should just quit.

very rude and lazy. I came in there to pick up a package 15 minutes to closing that I left work…read moreearly to get. a business package for my livelihood. the woman working told me I would have to come back and proceeded to tell me in government terms why she couldn't do her job. Wont use usps if I can