I have been a member for years and have gone to the Hand & Stone in Huntington Beach. I went in last week for a massage and then tried to book an appointment with April for a facial. I have been going to her for about 4 years. The receptionist said we don't have an April her, like I was senile. Then I investigated a little and found April at the Costa Mesa spa. I do not like being lied to. All they had to do was tell me she no longer worked there. Management is rather "shady" I will be changing locations immediately. April does the best facials, as well as being friendly and trustworthy. Next I will be booking a massage. Lissa P read more

at 33years of age bartending now for 13 years... ive had a good number of massages. YOON (male 50yr old) gave me probably the best massage ive ever had. it was as if this man invented or founded the art of massage. im not being nice or cute... this man is golden read more

My first time here and absolutely loved it! Bre was amazing. 10/10 experience! She is so sweet, took her time with me and was gentle with her extractions. Absolutely loved her and am looking forward to my next facial with her! read more

I'm not one to write reviews but massages are expensive and worth doing research on. Everyone there was friendly but the massage fell short. Felt like it was just rubbing lotion on your body rather than using any technique, and time on various body parts was not evenly distributed. The massage was also 44 minutes rather than the full 50. Very pricey for poor quality :( read more

I'm not from the area and found Hand & Stone through Yelp. I booked a same-day facial and massage, and Kamille was truly the highlight of my experience. She was incredibly sweet, knowledgeable, and gave me one of the best facials I've ever had. She made me feel comfortable, cared for, and even took the time to write down a skincare routine and leave her card for me afterward. If it weren't for her, I would honestly rate this place -10 stars. From the moment I walked in, the front desk experience was terrible. No greeting, no smile--just a cold, "Checking in? Name?" I mentioned I was asked to arrive early to fill out first-time forms, and the receptionist rudely said, "I'll check," and never followed up. She looked like she hated her job and made me feel like a burden for even being there. After my facial Kamille walked me to my massage room, and while the massage therapist was polite, the massage itself was awful. It felt like she was completely inexperienced. I get massages regularly, and this was hands-down the worst one I've ever had--yes, even worse than cheap foot spas. It felt like a complete waste of money and time. When I went to pay, the same rude receptionist checked me out. Still no smile, didn't even give me a total--just said "using card on file?". I asked about the note Kamille left for me, and her response was, "Uh, I guess? I don't know." Just incredibly unprofessional. If you don't like dealing with people, being a spa receptionist is probably not the right job. Guests come to relax--not to be met with attitude. I was even planning to buy some skincare products, but I didn't feel comfortable enough to ask, so I left empty-handed and had to text Kamille later for recommendations. Kamille was the ONLY redeeming part of this experience. I'll gladly support her again, but I would never return to this location otherwise. read more

I went here for a super late 9pm appt and got an hour massage with Lexi! She was so sweet and did exactly what I asked for. I only wanted back neck and shoulders because I've been in severe pain and she worked out all my knots and relaxed me so much before bed. The front desk girl was very nice as well, I will be back!! read more

Hand & Stone Massage and Facial Spa - Massage room - Massage Near Me - Costa Mesa, California

Update from Monday to today. The employee did eventually show up Monday at 9:27am. She was very kind, apologetic and accommodating when she helped me schedule my service which I had today. Today when I arrived for my service the manager also apologized about the delayed opening on Monday. She insisted on comping one of my hour credits as well as the additional deep tissue fee which was very generous and appreciated. I received a 2 hour deep tissue massage from Delaney who was very detailed and skilled at breaking down my tight areas. Delaney also genuinely seems to enjoy her job and is happy to relax people and relieve their aches and pains. Overall a very nice, clean and relaxing atmosphere throughout the facility. read more

Hand & Stone Massage and Facial Spa - Front entrance - Massage Near Me - Costa Mesa, California

Josie is absolutely fabulous for a massage and I highly recommend Nikki for facial.. always welcomed in the with a warm greet.

I went in to get a massage on some shoulder and low back pain I have been experiencing & Devin really got into the problem areas & the pressure was spot on, perfect, really! I'm looking forward to future appointments with this hand and stone in Costa Mesa. read more

Got a massage for my spinal issues twice by Catalina, she is great! Everyone there is extremely nice and accommodating. Catalina is the only massage therapist thats been able to give me such a huge relief for my pain, highly recommend. It's clean and professional. I love this location! read more

Paulina was a God send I didn't know how badly I needed. My husband gifted me a prenatal massage. I walked in thinking what a luxury. I'm walking away thinking what a necessity! My body is now relaxed and so so grateful for Paulina's expert hands. She knew exactly what my body needed. Thank you for a life giving experience. I know that I am walking away a healthier mama with a happier baby. read more

If you aren't getting a massage once a month you're missing out! I was gifted a prenatal massage last year and it was sooo good I ended up getting a membership! I had my baby back in October and I've still been coming once a month as a new mommy treat to myself. Best. Thing. Ever!! I don't think I'll ever stop coming. Krystel gives the best massages and is so sweet and the girls up front are always super friendly and personable. I always look forward to coming in! read more

Costumer service was great. I gifted my sister a massage and she loved it. I started booking them for my family's visits when they need a last minute professional massage. read more

A little pricey, but worth it. My husband and I went for our anniversary. We were able to get a first time offer, which was nice. I liked that they had couples message packages. I usually go to Burke Williams spa, but they do not do couples messages. read more

I really enjoy Claire. She has such a kind way of helping with my skin care and maintenance . Very knowledgeable, honest and you can tell she cares. I recommend her ! read more

I've been going to this location for about 6 years or more now. I cannot express how wonderful they have always been to me. I've gotten many massages and wonderful facials. Sometimes they are a little short staffed at the front, but can you really blame them? I can tell that they are always doing their best to make me feel comfortable and valued as a member. I have literally never had a bad experience and that is truly impressive. I've gotten massages that I have definitely needed, but did not make me feel like I was in pain. I have also received so many beneficial facials, which have kept me looking younger than I really should be. Who doesn't love that? What's even better, they keep getting new facial treatments for me to choose from! There are SO many facial options so you'll always find what you're looking for that day. Thank you, Hand & Stone Costa Mesa. You've never steered me wrong! read more

I've requested to cancel my membership 3 times, left messages and all I'm ever told is "my manager will email you a form" it's been a week and a half and STILL nothing. All they care about is continuing to take my money! Terrible customer service. I've been a member for 5 years, through Covid and everything, I've never stopped paying. I want to cancel now and they aren't taking care of my request. This is absurd! Should be ashamed! read more

Was in the area on a girls trip and decided we wanted a massage. They had a special on Valentines weekend so we jumped at the deal. I had Carolina and she was awesome and knew how to work out my trigger points. Everyone is friendly and well organized. Will be back. read more

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I have been coming to this location for 5+ years. I can't even imagine how there could be negative reviews written about such a wonderful place! The Manager Oriana & Assistant Manager Caitlynn have always gone out of their way to ensure I see a massage therapist that fits my specific needs and wants. Even when I was pregnant last year they were able to accommodate me! They have options of different styles of pregnancy pillows and therapists that specialize in prenatal massages. Their membership is absolutely worth it! Why would you pay full price if you don't need to? Why would you pay double or triple the cost at another spa when you can get the same quality massage here? Thank you Hand & Stone for helping this new Mama feel relaxed and well taken care of every time I visit! read more

I'm a massage therapist who has worked here since last April, this is the best spa I've worked at. The manager and front desk staff know all of the therapists and they take the time to learn our specialties so they can recommend the right therapist to our clients. The staff is kind and friendly and I look forward to seeing them and my clients when I come in. My skin has also improved dramatically at the advice of the aestheticians (thank you Claire!). read more

Some of their masseuses are good (Jodi in particular), but the store's policies are outrageous. For instance, if you become ill the day of your appointment and call to cancel hours before you are scheduled, they will still charge you. Coming in would put the masseuse at risk, but money is more important to the company. In addition, if you cancel your membership you have to notify them 30 days in advance, which means they charge you one more time. Apparently their help is so inefficient that it takes them a month to process a request to terminate membership. Bottom line: You could do better. Avoid a business that will take advantage of you. If you look at the one star reviews, the majority complain about the fact that the company continues to charge their credit card even after they request cancelation. read more

My facial was amazing!!!! Amber did such a good job. I trusted all her recommendations and I came out glowing. My fiancé got a massage from Paulina and he loved it. He said pressure was perfect . Overall our visit was excellent. Can't wait to go back! read more

Hand & Stone Massage and Facial Spa - Waiting area - Massage Near Me - Costa Mesa, California

If I could give this place a negative star I would. I came here with my friend who has a membership and she decided to treat me to a massage. What should have been a very pleasant experience turned into a NIGHTMARE with my bank. I used my debit card to put tip on the services only to realize 3 months later they had SAVED my card onto her account and started charging my account for service I never received. Then they had the audacity to tell me they couldnt fix my problem and that I should solve it with my bank or with my friend. WTF? What if we werent friends anymore? What if we had a falling out or better yet what if that was a stranger? So I decided if they didn't want to call me back or let me speak to manager which I asked for and waited all day for then I'd go to my bank. Unfortunately because it's as good as cash transaction and they told my bank they had receipts for services rendered the bank took their side. Now I have to escalate this higher to management. Umm those receipts arent signed by me! They aren't under my account! I'm still stuck to this day 5 months later dealing with this utter bullshit that they fraudualently created. BEWARE of them sneakily stealing your bank or credit card numbers! read more

This is the second time that they cancelled my appointment on the day of! Two weeks ago, we received a confirmation that our appointment was good to go and then 2 hours before our massages, they called us to cancel. We were understanding of the circumstance and so we rescheduled our appointments (my mom and I) for today for 8pm. It is now 5:30pm and the manager called us to cancel again and they can't book us for at least another week. This is so unprofessional, I will never be booking a massage here again. I waited until after receiving the massage to see if maybe the massage was good enough to cover the service and it was not. The guy I had would not stop trying to sell me addition services and add ons even though I kept declining. He also would not stop talking during my massage. I didn't want to be rude and ask him to stop talking but I thought he might get the hint if I just gave him 1 word answers and he did not. read more

The owner has been abusive with comments. I will let the Yelp community read and make their own opinion. Taking this now to corporate to make sure business or owner like this abusive man are being called out on their mess. A spa is supposed to be a place for relaxation not for frustration and stress. This place has nothing relaxing!! The problem with this place is mainly the front desk, the manager (Rachelle) and the store owner. I had been going to this spa for over a year; however so many bad experiences have led me to stop going and cancel my membership. Throughout the year, I received a few phone calls at the last minute to cancel my appointments - that was frustrating. I understand things may happen, but last minute calls are poor customer service especially when frequent. Also, at times I'd walk in and there would not be someone to check in at the front desk and no tea bags to get my relaxing experience going. Kind of scary and weird to come in to a place and not have anyone there to greet. I had issues with gift cards and the manager Rachelle was simply incompetent. I felt like talking to a child when I was trying to have a conversation with her. She had no solutions. I tried to contact the owner twice via emails but never heard back. Too many good options in OC to stick with a bad place. Some good therapists, but not worth the hassle of dealing with the admin staff and manager. read more

Hand & Stone Massage and Facial Spa - Massage Near Me - Costa Mesa, California

Would not be coming back to this location. Not once but twice now they have cancelled appointments last minute and ruined our girls day out. The first time this happened was in October of 2020. They called us one day before and told us one of the masseuses was going to be out and proposed that one of us could get a facial instead, my cousin wasn't interested, but got one anyways so that we could still have our girls day. However, she felt duped and the quality of the experience was not worth it. This time they called an hour prior to our appointment to tell us the masseuse called in sick. My cousin ended up cancelling all of our massages because one of us would have been duped again. I was already on my way there, coming from Corona. I find it completely unprofessional that they expect you to confirm your appointment a million times and can charge you for cancelling too late. Meanwhile, they can cancel last minute, completely disregarding their customers' time. I don't know if it was lack of effort or resources, I just cannot fathom a place like this not having a back up plan for someone calling in sick. It is extremely disappointing and inconvenient to have to deal with inadequate service, for a mediocre experience. I would not recommend this spa to anyone I like. read more

I recently joined their member program which fits perfectly into my budget. You receive a warm welcome as soon as you enter and Cia did my massage. She did exactly what I needed and adjusted the firmness to what I wanted. She was able to release the knots in my back that were very painful. I also chose the CBD Oil for the massage which I highly recommend for those with a lot of tension. It was very relaxing and felt great. In all it was a very pleasant experience and recommend this location. I have already booked my next appointment with Cia. . read more

The front desk people where great. Welcoming, friendly, and attentive. It wasn't until I was coming out of my massage did I see that there was tea (hot water is on the opposite side as the tea) - but that's pretty nice that they offer. The actual massage part with Mitchell was absolutely great. Mitchell had such a great presence and was respectful of not talking during the massage (but attentive to make sure I was enjoying the pressure). They worked through the knots in my muscles. I actually booked another massage (despite the cons below) because this person was great and I don't mind going back to see him while we look at different parlors. The con - a huge one for me at least - was that the massage was being held in the back room across from the bathrooms and employees only area and the walls are VERY thin. You can also hear the voices in the surrounding rooms. They don't use sound machines (only an overhead speaker that goes through the building and didn't start until five minutes into my massage). I would definitely recommend getting a sound machine for every room. It was disruptive to always hear bathroom doors opening and closing and people talking in other rooms. It disrupts the relaxing experience and makes it into more of an anxious one. It's an easy fix though. Keep in mind that firm pressure is an added $10. They charged it as deep tissue, which I got, and it wasn't necessarily deep tissue. Just a little bit firm. They also charge $15 extra for a peppermint head rub (no, you don't get added time to your massage) - it was okay. Just something to keep in mind. As for their membership, it says that it's contract free (it is) but you have to give a thirty day notice. Another heads up. read more

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STAY AWAY!!!! This place is a scam. The massages are good but the customer service is absolute trash. My friend and I went to get massages and were talked into signing up for their monthly membership. The sales associate gave us incorrect figures for the monthly fee. When we tried to cancel, each of us called on multiple occasions and were told "the manager will call you back" but of course never did. They made canceling the membership almost impossible and charged us monthly in the meantime over a 3 month effort to cancel. read more

Take note the number of reviews that complain about cancellations They cancelled our reservations TWICE 2-3 hours before our appointment. When we finally got in, the massages were mediocre at best and one of the masseuses pushed additional services to the point of annoyance. Place was very nice and clean. That accounts for 2 stars, the 3rd star was for the person who checked us in. There are so many other choices out there. read more

Total scam. Be very very careful giving them your credit card information, as they will charge you without your permission and never refund you or call you back. Cancelled my membership and they continued to issue multiple charges on my credit card, after admitting it was done in fault. Also heard their employee relations are horrible. Probably why they have such a high turn over of the few good people that work there. I do not recommend. read more

I had an excellent massage yesterday! Herb is the best! Herb, asked what areas are bothering you and offers suggestions. He is very knowledgeable and communicates with you as to the effectiveness of treatment. The store is nicely stocked, and the ambience is appealing. The only issue was when the receptionist explained "the button" on the bottom of the table was for "elderly customers if they need help getting on/off the table." I was taken aback by this explanation. I'm not elderly (60) or handicapped. I know the reason for "the button" and I'm sure it's not for the elderly! read more

Went on Sunday am. Massage & facial wax..... massage was ok.... didn't move most of the knot.... wax... dry wax?? Will never do it again, black eye on right eye lid & sores of some kind on upper lip.... I will not go back & happy I didn't sign up for tor the membership..... plus over charged for services.... read more

I am updating my review after receiving a personal touch call from the management when I expressed my frustration on a customer service issue. I always had a great experience with the services - both an excellent facial from Amy and a relaxing massage from Michelle. Thanks to the manager for the follow up and leaving me at peace with the situation read more

The place is clean and beautiful, staff members are nice and welcoming. However I only give 2 starts because I left feeling like I waisted my time and money. I asked for more pressure from the Therapist and she informed me that if I want more pressure it's extra $10- I said no problem but had to keep remind her to apply the pressure. She didn't apply any extra pressure. She rushed to cover all areas of my body so she rubbed me with too much oil but didn't massage the area. So By the time she was done I felt sticky and oily because the oil didn't absorbed in my skin. My husband was in the room with me and his table head piece kept coming off and his therapist kept fixing the head piece. He didn't enjoy the massage and we both didn't feel any relief. We left the location and felt that we overpaid and waisted our time. We both felt a need to take a shower from the sticky oil and felt very uncomfortable. Almost to the point of asking for our money back. read more

Absolutely love this location. I try and get in once a month for a facial and massage. Im always so pleased with the services here. my skin feels honestly brand new , glowing and soft!! I do a lot of weight lifting so getting the opportunity to schedule a massage is always worth it. The staff is so friendly and helpful. I don't ever feel like they're just trying to sell me useless products. Caitlynn is usually who books my appointments. Lovely staff and location!! read more

I had a massage all the way back on September 23rd and I'm still upset about it because I never received a call back from the manager. I had booked a deep tissue massage and when I met the therapist J, I specified that I'd like deep tissue between my shoulder blades and a focus on the back, neck, shoulders. She said ok. Then almost half way through (I was being polite, waiting for the deep tissue), I said I need deep pressure between my shoulder blades- and she the. Said that I ordered a Swedish massage and that she is not doing deep tissue at this time as she has an injury . I replied that I booked a deep tissue. She apologized that the front desk booked me wrong and made a little effort for more pressure. I didn't want to be difficult, as I myself am a massage therapist too. I told her this as well. But as I went back to work, I realized just how hard I work on people and deliver what they want- and that the service was just Not Acceptable. I don't have $115 dollars to just drop for a service I did not order. I called and explained this to the front desk and they were not empathetic , and then said a manager will call me back 'in a few days'. I never got a call back. I want a comped massage. I am happy to tip again, but it's just not ok . read more

Awesome place! Great Therapist very clean and profesional spa. Live getting massages and facials

Horrible experience! Do not join. They only have a couple therapist, so you cannot make appointments. 20 minute facial ended up costing $250. Don't bother to come here!!! read more

Very poor customer service. Receptionist failed to tell me how long my couples massage was for. I called because we ended up going to their other location. My pregnant wife has been in pain all day so I tried to do something nice for her and book this massage to find out it was only 50 mins and we would only be able to get 30 mins worth of a massage and still be charged full price if we went and we were charged 50% for not going. The right thing to do would've been offering us to reschedule for tomorrow or just not charge us for you not mentioning you had multiple locations nearby. Now my wife has to go another night with back pain while pregnant and we wasted money. Definitely going to write about this on my social media pages as well. Train your employees to handle customers with care and empathy. We're coming to a massage company to relieve stress and pain not add to it. read more