After all the great reviews on here I was expecting a lot more. Perhaps that was the problem. But I didn't enjoy my experience here at all and won't be going back. It started out weird, went to good, and then crashed and burned rather quickly.
The place suffered from a major identity crisis. It was supposed to be a Japanese restaurant but there were some Chinese menu items and basically all of the decor was Chinese as well. It was also very kitschy- lots of blinking/flashing lights, cheap paper lanterns, etc. Just wasn't a comfortable atmosphere. I was given the impression from other reviews that it was this nice serene place that transported you to Japan. Yeeeah, so not the case in the least. It transported me to every other cheap Chinese restaurant I've been to.
Service. It was lacking. We had to repeat our order back after each item. My husband told her at least two or three times how he wanted his steak cooked and she came back out AGAIN to ask. I didn't think our order was so hard and weren't you writing it down? Then after our food came she never once came to check on us. Also as we were looking over the sushi I asked if she had any recommendations. She was clearly talking out of her ass and had NO idea. She then proceeded to read us the rolls on the specials board (which was blinking on and off and made it basically impossible to read), and said "some kind of sauce" to describe the one.
Speaking of recommendations, there were plenty for the Black Dragon roll but I gotta say I wasn't all that impressed. It was just so-so in my opinion. My husband liked it though, which is saying something as he's not one for sushi. It was beautiful, don't get me wrong, but I was disappointed it wasn't something more than it was. Again, it could be because it was talked up so much, I don't know.
What they got right was the crab rangoon (again, why the mixed in Chinese?) which was amazing. The soup and salad for the Hibachi was also good. The hibachi itself? It left something to be desired. It was a little cheaper than other places around here, but also wasn't as good. The chicken was a bit dry and didn't have much flavor, and the fried rice just seemed off. I also had some of my husband's steak and again, the flavor just wasn't there. I don't know. It was alright but just nothing to write home about. That seemed to be the overall experience.
Also, it may be minor but needs to be mentioned. In the bathroom there are no hooks on the back of the door or wall for coats/purses. Do you think I want to set my stuff on the dirty floor? Also the trash can does me no good all the way on the other side of the bathroom from the door. And why the hell are there a bunch of cleaning supplies and chemicals just sitting there under the sink? They should be put away somewhere. Sure, those are minor details, but things that need to be addressed.
It doesn't matter how pretty the food is, and great crab rangoon, soup, and salad does not a restaurant make. No wonder the place was empty the whole time we were there at prime dinner hours. I'll stick with Mizu in Niles, and if I really want the crab rangoon, I'll just do take out. read more