I would like to share my experience with Hamstra Heating and Cooling, Inc. It was late spring when my husband and I learned that our swamp cooler will not go another season without extensive repair. We called a professional out to evaluate our system only to hear what we already suspected. Due to the amount of water stain on the ceiling in one of the bedrooms, hall and entry way we knew we had a big problem. Apparently, the cooler liner was cracked and had seeped water into the duct work, walls and ceiling. We had already repaired this problem a few years ago and replaced the old unit with a new one and here it is happening again. This time, I wasn't about to allow the cooler guy to leave that thing on my roof. I wanted the cooler moved ...off the roof. The estimate was in the ball park of $5,000.00 before it was all said and done. Don't get me wrong. The new cooler liner was only about a thousand. The amount of rust formed as a result of the leak was gonna require a new unit altogether... $2,000. Plus putting it on the side of the house and running new duct work ... another $3,000.00. In my opinion, that was an incredible amount of money for a cooler. After long debate, my husband and I decided to replace our cooler altogether and put in an Air Conditioner. It was a tough decision for me, I liked have the cooler because it meant I could open my windows and let the fresh air in. I work in an office where the windows can't open, so from the time I get to the office until it was time to go home, I felt like I was sealed in. I guess what I was worried about the most was having the same feeling in my own home. We called Hamstra Heating & Cooling based on a recommendation from a friend and set an appointment for someone to come out and see what they could do to help us. It was mid-May and summer was approaching fast. My husband has a shoulder injury so he isn't currently going to work and would be spending a long hot summer at the house if we couldn't get this done soon. We were able to schedule an evening appointment so I wouldn't have to miss work. Ryan showed up on time and went to work. He performed a walk through evaluation of our home, inspected and measured the windows and doors, checked the furnace closet and verified the use of gas, inspected the area outside where the AC Unit would be place to make sure it was appropriate then we all sat down to go over options. Ryan was extremely professional, he went over the types of units that would best meet our needs, answered all of our questions and explained why he thought the suggestions he presented were appropriate for our home. He spent time talking to us about the importance of window and door seals and how they will affect the efficiency of our new unit. He also talked about the duct work and how a good seal is not necessary for a swamp cooler but with AC, the energy loss through the gaps around the registers and seams could be significant and these areas should be sealed to avoid unnecessary energy loss. Makes sense to me now, but honestly I wouldn't have thought about this until Ryan pointed it out. Ryan was excellent but the star was the man in the trenches. Ray Chavez was amazing. Ray remained focused on his work and demonstrated knowledge of the equipment and the assembly process. He has a disciplined approach to time management and completed the install, operations check and startup as planned. He arrived on time each day, which was greatly appreciated because we are currently having this problem with another contractor. Our Hamstra Installer Ray treated us with dignity and respect. Throughout this entire process Ray displayed pride in his work and ensured the completed project and service was of the highest quality. Ray clearly communicated technical information to us as he educated us on proper maintenance and use of our new unit. Ray also maintained a clean working environment putting down drop cloths to protect our floors, picking up after himself inside and out as he hauled away the old cooler. The service we received from Hamstra Heating & Cooling was exemplary and I am definitely referring Hamstra to everyone who mentions our Arizona heat. We am proud to say, "We use Hamstra!" read more

After going through another contractor scam, we were very cautious when exploring vendors to replace our two AC units. With such a major investment - not to mention something we'd be stuck with and dependent on for such a long time - we took our time and did a lot of research. I looked at reviews, got recommendations from family and friends, and checked standing with ROC. And THEN we met with and got quotes from multiple vendors. There were definitely cheap options out there - but if there's something I didn't want to cheap out on, it's my AC. We talked to several great companies, and ultimately went with Hamstra because of the human connection. Big John came to our house multiple times, walked us through exactly what various options would give us. He also went through all the extras Hamstra provides, that really set them above the rest. We were going to need to finance the two units, and Big John explained the various options and exactly what our payments would be with each option - not just in total, but also what monthly payments would look like. I'm sure we required extra hand-holding over and above what the average customer would need - but John had infinite patience, and exceptional kindness. The personal relationship we formed with him added so much more confidence to our entire process. He kept us informed in detail on every step - when folks would be on site (and they were always on time, no delays, no run around). Everything happened when and how he said it would. They recommended a few structural changes (adding extra returns, moving the units away from each other) - there were no surprise extras. Everything was included in the price, there was no stress about unplanned expenses after we had already signed the contract. The units have been installed - and I think the after care is really what spoke to us most. I'd think most companies, once the work is done and money is in hand, would move on to the next. There's been multiple follow up check-ins from John. Not only looking to make sure the equipment was working correctly, but also that we knew how to work the thermostats. When so many other big name companies in town have since been bought out by national companies, Hamstra is still family owned - which was really important to me as a Tucson native. Big John has been an employee for over 13 years - I thought, if he likes the company enough to be there for so many years, that really speaks to the culture and commitment to their employees. And if they treat their employees well, I know they will treat their customers the same way. Always ask any salesperson how long they've been employed with the company they're trying to sell you! After my cut-and-run experience with a previous contractor, I didn't want cheap, I wanted right. With a company that wasn't going anywhere - Hamstra being in business for over 40 years (with same ownership), meant that if we did have problems, I could be confident they'd still be around and back up their work. I know this review seems excessively gushy, but when a local company shows this much investment in both customers and employees, I want everyone to know about it. Don't take my word for it, request a meeting - make sure you ask for Big John - and make up your own mind. read more

This review is specifically directed at Victor L. (Service Tech) and Brooke H. (Scheduler) and the Hamstra organization in general. I have been a customer of Hamstra for the past 5 years and have always had very positive experiences with Hamstra and specifically Victor L. and Brooke H. I recently, on a Sunday evening at approx. 4:30 pm, I turned "on" the three AC units in my home. However, one of the three units did not come "on". At 5:10 pm on this Sunday evening I called Hamstra and described the problem to the young man who answered. I requested that Victor L. be sent to trouble shoot the problem. I was happy to learn that Victor was "on call" that weekend. At approx. 5:30 pm I received a call from Brooke stating that Victor would arrive in about an hour. At approx. 5:40 pm I received a call from Victor stating he was across town and will be at my home in about 40 mins. At approx. 6:30 pm Victor L. arrived at my home to trouble shoot the problem. Victor has been at my home many times over the past 5 yrs to conduct routine scheduled maintenance on the 3 HVAC units. He knows the equipment very well and has earned my trust and respect. He is extremely capable and competent and is a highly valued professional. Victor diagnosed the problem as low coolant pressure do to a probable coolant leak somewhere between the coil and condensing unit. Since it was late (well after 8 pm) Victor or another tech would have to return the next day to locate and repair the leak. However, Victor had a full work day scheduled for the following day and might not be able to return to isolate the leak and complete the repairs. I was very, very concerned with maintaining continuity and I requested that he return the next day. My concern stemmed from the fact that I had only a two day window (Monday & Tuesday) to repair and restore the Unit #3 HVAC system. He said Brooke will call me before 8 am the next day (Monday). Brooke called me early Monday morning (before 8 am) and stated that Victor may be able to return mid to late afternoon depending how his scheduled jobs progressed during that day. Some jobs take longer to complete and some jobs take less time to complete than planned. She said she will call later that morning to advise me on Victors's availability. Brooke called shortly before noon and stated Victor will arrive late afternoon. He arrived around 4pm, identified the source of the coolant leak, made the necessary repairs and restored the system to service....finishing around 7pm. I want to thank Brooke and Victor for their professionalism as well as their high level of customer centricity and customer mindset and focus. My concerns were real only because of the two day window I had available to me based on my circumstances and greatly appreciate their willingness to be flexible and accommodate my fixed timetable. Brooke and Victor make a great team and they represent themselves and the Hamstra organization very, very well. They "say what they do and do what they say". Regards, Alan H read more

I assume the service was accurate and on point and all is A-OK. However, did not appreciate the tech trying to sell me a mtc. agreement, after we had discussed it earlier and I stated I was not interested. The Tech's response, "You didn't say No". True, but I said I didn't want to pay it today, which the Tech insisted "That is not a No, so I put it on there anyway". Yes, you are correct, I did not say NO directly, but asked multiple times if I had to do it today (in regards to the current service) and when I was told No, I said (multiple times) "good, I don't want to pay that right now. I said that at least three different ways, each one a clear indication that I did not want to do that today". I guess next time I'll clarify with a direct "No" but come on, what does "I don't want to pay that today" mean to you? So after servicing the units the tech comes back and tries to bill me for the service + MTC Agreement. Don't get me wrong, I like having a mtc. agreement, and I want a mtc. agreement and I'm sure I'll be signing up for one shortly. But not when you spring it on me, last minute, no, sorry, I don't work that way. All in all, very disappointing. The tech didn't even start to apologize or offer to take it off until I said you've just earned a bad review...up until that point it seemed the argument about what constituted as a no was more important. I've been using Hamsta for Years, started when I meant David about 13 years ago (one of the owners). Hamstra takes care of some of the commercial properties I manage and rentals I own. I have always recommended and used them. I've always got along well with them, but come on, up-pitching a sale like that. Grinning ear to ear as you tell me here's your bill, when I clearly told you not today, then when I tell you, I said I didn't want to do that, telling me with a bigger smile "You didn't say NO, so I put it on there"...really? very disappointing, not at all the service I have become used to getting from Hamstra. Outside of this, Hamstra has always done great work, and normally I'd give them a 4 or 5 star review...in fact, there might be one or two such ratings on them from me floating around out here already. But what can I say except this one just "left a bad taste in my mouth" to quote the tech who tried to tell me "I'm not trying to leave a bad taste in your mouth". I can appreciate the tech was trying to apologize but come on. Additionally, if Hamstra is pushing their tech's to try to make these types of sales, that's not cool guys, don't do that to your techs. At this point and time, I'm not sure I'd recommend Hamstra to you...guess it would depend on what you're looking for. If you have any questions, please reach out to me. read more

If you're like me, you're probably reading this review after you've started to have problems. And if you're like me, you might not have thought too much about your A/C beyond changing the air filters every couple of months... Hamstra was recommended by a friend of a friend that I trust, but I still felt like I do when I take my car to one of those drive-in oil change places and they "highly-recommend" a cabin air filter change with a 1000% mark-up, even though it was changed the week before. Basically, it's very hard to be a single woman with very little mechanical/technical knowledge. I try to do my research, ask people, read reviews--but I've never been so impressed that I felt compelled to write a review. I don't yet know the outcome of my situation since my A/C is 15 years old (I didn't know that and I've lived here 5 of those years!). But I did want to write to let other people know that there are some decent, honest and knowledgeable professionals out there. Dave Thompson was the Service Tech who came out to check my A/C problem and I have to tell you that he is an outstanding professional who took the time to explain the basics of the problem, the possible solutions and options for repair/replacement. I really hope it doesn't come to replacement, but I'll know more in the next couple of days and frankly, I wouldn't be surprised if it did. Dave had taken a picture of my unit's wiring and it was a mess. Regardless of the final outcome, I felt that Dave was truly one of the most professional, sincere, direct and trustworthy service techs in any field that I've encountered. I don't know about the other service techs, but if you need someone to come diagnose and/or treat your unit, call Hamstra and ask for Dave Thompson. On second thought, call BEFORE you have problems. Believe it or not, my biggest regret is not knowing that HVAC units need to be maintained/inspected every year. 5 years ago, I had a husband who did those things. Judging from Dave, I think this is a solid company that treats both its employees and its customers right. We all know how rare that is these days. read more

Hamstra Heating & Cooling Review of new install of Lennox XC16 (17 Seer AC) with Gas Furnace We needed to replace an existing Rheem AC/Heating Unit that had died and sent out five request for proposals to local companies that were Participating Contractors for TEP Efficient Home Program in February 2016. Of the five companies contacted, four came back and submitted proposals. Of the four, Hamstra Heating and Cooling, not only came back as low bidder but also the quoted the best system for our home. Initially we dealt closely with Ryan Reid as he was the sales person who came out and reviewed our air conditioning and heating needs. He was professional, polite, thorough, always on time, and patient. Hamstra proposed several systems and all the literature and information needed to make the best decision was furnished. Ryan was patient and knowledgeable and answered all our questions so we were able to make the best decision for our AC and Heating needs. Once the contract was signed and a few days later the Engineer Rick came out and reviewed the house and discuss where the system will go and all the steps necessary for installation. We then scheduled the installation for a few weeks later and the installers Ray Chavez and Mike Llanez came out and installed the system. They did a wonderful job and we couldn't be happier with their work and professionalism. A special thank you to Janna their scheduler who worked closely with us in getting the installation times adjusted due to delay in an upgrade to our electrical service to 200 amp. It is always challenging juggling contractors and Janna was more than willing to modify installation to meet those delays. All members of the Hamstra Heating & Cooling staff was respectful, professional in appearance and demeanor, knowledgeable and answered all our questions. They provided information regarding their maintenance program. We are 100% satisfied with the service provided. We love our new Lennox XC16 (17 Seer AC) with Gas Furnace system and highly recommend Hamstra Heating & Cooling to family, friends and associates. read more

If you want customer service this is a company that provides it. I had just asked for a routine AC service to be done. When the tech, Taylor, was finished he said the AC unit was functioning well. He then said they could set me up with a service plan to come out twice a year to maintain the AC and furnace. He recommended the silver, they have three plans bronze, silver and gold. I went with the silver plan which costs about 311.00 a year and when he explained what was in the silver plan I inquired about having it done. He said it wouldn't be done until next spring and I asked if I needed the service. (The silver plan cleans the coils and other stuff.) Taylor said that I could get by without it until the next service but it could help the system cool better and save energy. So I asked him how much would it cost me now to have it done. For new customers that get in the plan the price was greatly reduced or he said I could just get the service with out buying the plan however that was more expensive. It was a no brainer, so I bought it. I also bought a new thermostat which he said was also functioning properly but the new thermostat would be programmable and have wifi capabilities. ( I have to say it was cheaper than buying the same thermostat on Amazon) and buying through Hamstra it came with installation and a five yr warranty! I'm sold!! Needless to say, when I asked Taylor if he could do all the add on stuff today I figured he would say sorry can't do it, you will have to call and set up another appointment. That is what I have come to expect from a lot of Tucson company's. Customer service is put on the back burner for the dollar. However to my surprise he said "sure I can get it done." Didn't even call a boss to ask if it was ok! I spent a good dollar amount today but felt good about it. Hamstra will be back, the folks there are very professional and courteous. Taylor went above and beyond and I can't forget the office staff, I talked to Lisa, Rachel and Sarah. Good experience all the way around! read more

Hamstra installed new air conditioning units in our house, replacing existing evaporative coolers. The work was difficult because of the retrofit of new equipment into a confined space, changes to the duct work, and other construction that had to go along with the installation. We were very satisfied with the work. Generally, because we were doing a retrofit from evaporative to air conditioning, the project was more difficult than simply bolting a new air handler into the house. The clearances in our existing utility room were very, very tight (less than 1cm of space, for example, between the new furnace and the gas line. Thus, the Hamstra team had to do a lot of improvisation to be sure that they didn't back us into a corner by making any part of the installation inaccessible. They didn't cut corners; instead, they did a good solid job and took the time required to make it all work properly. Other 'unanticipated' issues that came up along the way were all dealt with promptly and professionally---because there are always unanticipated issues. Hamstra coordinated with our general contractor and worked well as a team to make sure that all of the details required for a successful TOTAL project were completed, not just their piece of it. In addition, Hamstra's quote was price-competitive. They were aware of the various TEP, manufacturer, and federal government subsidies and rebates and made sure that we had the lowest total price possible. read more

I had originally given Hamstra 5 stars with the review below....but now after Hamstra's second visit to our home in 3 months, I have to change my review. While their service is very good, I found out they charged me more than 3x what the parts would have cost if I bought them elsewhere. This is on-top of their already high service and labor fees. When I wrote the owners of Hamstra to complain about their pricing, no one ever acknowledged me. Very sad. Now I have to go find a new HVAC company which offers good service at fair prices. :-( Of course our home AC had to die over the long July 4 weekend! I called Hamstra at 5 am on July 4 and their answering service was very polite and professional and asked if I was able to wait until 7 am when the office "opened". I said no problem and someone at Hamstra called me a few minutes after 7 am to start the process. Both the female receptionist (sorry, I did not get her name) and Joe, the technician who fixed the AC were polite, professional and wonderful to work with. Apparently, the problem was a blown circuit breaker, but even after Joe fixed that problem, he continued to run a thorough diagnostic test on my AC and reported that it shouldn't have any problems making it through the rest of the summer. He recommended a regular check-up with their annual service agreement and we signed up. Wonderful service from honest people. We will definitely use Hamstra again. read more

We had a great experience with Hamster last week. Our bedroom wing air conditioner stopped working completely, which was not unexpected as it was 18 years old. We decided to replace both our units at the same time to save money and hassle so we looked around and had a few quotes but based on neighbors recommendations we chose Hamstra and we are ever so glad we did. They were quick to send out their representative, Ryan Reid, to assess the situation, and be the going forward contact. He immediately got the ball rolling and sent out an engineer, Robert Orr who figured out what we needed. Ryan then got back in touch with us quickly and quoted us on two fully installed units, to be installed the following week, one each day, and the installation went like clockwork, just as described. The installers were nothing less than fantastic, professional, neat, friendly, and accommodating in all ways. We had Kolten and Steve Cota. They did such a miraculous job quickly, efficiently, with no disruptions to us at all and were very sensitive to our comings and goings. The end result was two wonderfully installed new units, perfectly functioning, and we are extremely pleased and would recommend this company to everyone. They know what they are doing, care about the community and their reputation, and surely are at the top of their game. read more

After babying our old A/C unit for years it finally gave out and needed replacing. My first call was to Hamstra. Hamstra employees have always been courteous and professional in every way when servicing our old system. Big John came out and spent over an hour checking everything from square footage of the house, window efficiency rating, wall and ceiling insulation etc., and then went through the optional units and rebates offered. After deciding with unit we'd like, an engineer was scheduled to come out and do a detailed plan of removal of the old system and installation of the new unit. The removal of the old unit was quite tricky since it was enclosed in the ceiling that was almost impossible to get at. The installation crew arrived on a Wednesday morning and by Thursday at 2pm we had a brand new system running and more efficient then ever. The house was always different temperatures from one room to the next; one room cold, another to warm and another would be freezing. Hamstra installers reworked the A/C ducts and now the temperature throughout the house is even in every room. Every step of the process was done with great care and expertise and never leaving any kind of mess. If you're looking for a company to maintain or install a new A/C system, look no further than Hamstra. You will not be disappointed. read more

If I could give Hamstra heating and cooling 1 million stars I would. Our air conditioning went out last week at around midnight. I am very lucky that the air went out at midnight and not in the middle of the day. Victor Lopez came to our house at about 6 the next morning and he was soooo soooo awesome. I can't say enough about this wonderful man. He deserve a big giant raise!!! He was very patient and gave my fiance the time. He had questions regarding our unit and Victor answered all questions and even showed what the problems were and what should be fixed. However, to me the most important is that he fixed our unit. We have air and before he left he made sure the air was working. He was very awesome. When we are ready to get a new unit, I will definitely call Hamstra heating & cooling. I also want to give a big shout out to Chris in the office. He was awesome as well. He was very helpful. Please give him a raise as well. Victor's boss Frank called me later in the day and he was super nice as well. I let him know that Victor was really good to us. If anyone is looking for a great company to help with their units, Hamstra is the company to call. thank you, thank you, thank you, thank you, thank you, thank you, thank you, THANK YOU!!!! I million stars...... Carrie read more

We've had a service maintenance agreement with Hamstra for couple of years and I'm happy with it. A service technician comes out twice a year to check the heating and cooling systems and do whatever maintenance they require. A few years back, we contacted ARS to check the AC ( I can't remember why). The technician told us a variety of things that were wrong with it, the price to fix it, and the dire consequences if we didn't. Remembering that we had used Hamstra previously, and that they had installed the unit, we had them check it. The unit needed something minor, which the Hamstra technician took care of, and we contracted for the maintenance service. We've had no problems since. George came out two days ago and spent over an hour on the roof cleaning the guts of the AC unit. He also asked about and changed the indoor filter. He noted that I didn't have a surge protector for the heating and cooling units and explained its importance, which made sense to me (I did not feel pressured) and I had him install it. Throughout, George was informative, pleasant, and courteous. I feel comfortable knowing that if there's a problem, I can call Hamstra to deal with it and that the technician will be honest - and in the meantime, they'll do the maintenance to avoid problems. read more

Make one call - HAMSTRA Value. Yes, I did the homework; I met a wide range of HVAC companies from the big brand names that advertise to the independents with an a-list rating. I graded on Professionalism, Schedule, Unit Rating, Hidden Fees and Overall Price. Most important to me is Professionalism -- and HAMSTRA had the most professional sales, engineering and install team. I was confident that the number "Big" John Sudbeck quoted was what I was going to be charged (and it was.) HAMSTRA scheduled my installation the day I made my down payment, and we were back in our home in days. Some of the other companies said they were "weeks out." Believe only two manufacturers are rated (tested) for temps over 115 (i.e. Tucson) -- American Standard and Lennox. I was offered a number of less-well-known brands, and some of these bids were even more expensive than HAMSTRA. I was seriously looking at two bids. The first was a bit lower than HAMSTRA, for a brand name I did not recognize, but after pressing for details -- found that there were hidden fees not in the original quote. Not cool. Now I have an American Standard installed quickly, affordably, and by a company I can easily recommend as the BEST in town. HAMSTRA -- ask for Big John! read more

Victor from Hamstra just repaired my A/C. He was outstanding. First - he is just a great service tech - great guy who seems very knowledgeable and seems like he really wants to fix the problem. Also it is nice to see people who are respectful of your property too - he asked where to place his ladder and wore shoe covers to keep from tracking dirt in the house (that is beyond what I have seen others do before) He identified the problem (faulty relay) and had a replacement part in the truck which he installed. He took the time to explain the problem and offered suggestions on maintenance to keep repair costs down. He let me know what he repaired and what he inspected and observed about my A/C. I really felt like he was there for me. This is what you hope for when you call a company to repair something. I can say Victor exceeded expectations! The whole process was what you hope for- from my call to schedule service to getting the A/C working. When I called the office staff were very pleasant and scheduled service for the next morning. In the morning Victor called to tell me he was 20 minutes away. He arrived on time and got the A/C working in a little over an hour. You can't expect any better. Five stars. read more

Hamstra Heating & Cooling is awesome. About nine years ago Hamstra Heating & Cooling installed a heater for me. I was extremely pleased the service and products I received. In March 2016 when it was time to install a heater/air conditioning system in my home I immediately called Hamstra. Being my home is older I also requested they AeroSeal the ducts. Hamstra's service and products again exceeded my expectations. The team on my job, Sales, Coordinators, Field Engineer, Installers and Technicians, were at all times courteous, respectful, professional and knowledgeable about the products. Daily all the debris was removed and the work area clean. All appointment times were met and they instructed me how to use and maintain my new system. The job was completed in the estimated time. They performed a test before and after sealing the ducts. The difference in air leakage was amazing. I also noticed the difference in the air quality of my home by the next morning. The fact that Hamstra Heating & Cooling still upholds the highest standards for quality of service and excellent selection of products speaks volumes about this company. I would recommend them to everyone. read more

Once again we needed help with one of our two A/C units so I put a call in to Hamstra. We were put on the schedule and given a window for the tech to arrive. Shane showed up in the middle of that window wearing gloves, a mask and booties while he was inside. Shane quickly diagnosed the problem and fixed it, he went above and beyond by doing things to try to prevent its recurrence. Here's an excerpt from his report: "Today I came out to diagnose why the west system was not operational. Upon inspection I found the low voltage fuse blown caused by the contactor coil. I replaced the contactor under warranty and then ran the system in cooling. I noticed the refrigerant pressure slightly low and added 6oz to the system to bring to recommended ranges. Since we replaced the coil last year I went ahead and did a courtesy leak search at the indoor coil and didn't find any leaks. I did tighten the valve cores to the service port so it may have leaked from that area. Allother checks of capacitor, amperage, and temperature are in recommended ranges." The charges were very reasonable. Thank you Shane. Thank you Hamstra Heating and Cooling. John Blezenski Hidden Valley read more

AC/Furnace Install by Hamstra 06/07/17 Ryan: Great job explaining the product, costs and rebates. Did a great job of following up and a walk through. Helped me with securing the furnace filter. He took care of all the rebates registration and certificates. Kyle: Kyle & Ray C.did a great job of unhooking old unit, hauling it away and installing the new unit. It was all organized/synchronized so everything went smoothly and efficiently. The installation was excellent. Kyle hooked up the new wifi thermostat and showed me how to set it up. Alex: Did a great job of doing the small corrections brought up in the walk through. Asked if I wanted to come up and inspect his work. He did everything we discussed and did some extra things that were important that were not discussed. Mike: Mike coordinated each appointment with me on every phase of the installation. He made sure everyone was at my house at the day and time scheduled. Great job. The Product: unit works well, is quiet and should be more economical to operate. All: They were courteous, professional and did their jobs very well. A Big Thank You to everyone. read more

Some time has gone by, but I really feel like I need some 'closure' on an issue with Hamstra. I guess I foolishly hoped that they would come through, but they have not. Hamstra did a GREAT job as I previously said in my review however there hasn't been any follow up to one other issue that was promised to us. We asked for a letter to be written on our behalf regarding the poor conditions that Hamstra found (rotted out duct work) which was a result of another HVAC company. We want(ed) to report this other company to ROC, and the tech agreed that we had a very good case. They cleared it with Mr. Hamstra (according to the tech) and said a letter would be written and mailed to us so that we can pursue this. That was 8 months ago and we haven't gotten the letter nor any return emails, phone calls etc. I don't understand why they dropped the ball on us and left us hanging. If they changed their mind, at least have the decency to give us a call! Based on this, we have a very sour taste in our mouth which doesn't have to be if Hamstra had just kept their word. I feel let down. Such a shame. read more