STRANGERS WALKED INTO MY HOTEL ROOM AT 4 AM!!!
The hotel staff issued a strange couple that I DO NOT KNOW a pair of keys to the room I was staying in. I was frightened awake hearing people talking and seeing someone standing without a mask on at the FOOT OF MY BED next to a table where my purse and other belongings were!!! I was so shaken, I could not sleep for the rest of the night! Anything could have happened and I didn't know whether or not the strangers would return to the room at any point. My friend and I could have been robbed, raped, murdered, exposed to covid and a number of other horrific potential scenarios because the hotel staff mistakenly didn't check me in and charged my reservation as a no show.
I had 4 conversations with hotel management and the front desk staff including the manager on staff at the time, Lisa, who behaved very casually as if I was in a fitting room at a store and someone opened the door on me, like it was just a minor issue if embarrassment. She absolutely disregarded the gravity of the situation and even victim blamed me by saying saying that if I had latched the door, they wouldn't have been able to come inside. The latches look different in every hotel, so I didn't realize there was a latch for this door because of the design. However, the problem still remains that complete strangers entered my room while I was sleeping. Lisa and the staff took for granted the fact that myself and my friend weren't harmed during the incident. My friend and I are fortunate that the strangers weren't thieves, murderers, rapists or racists looking to harm us. The hotel did absolutely nothing to protect us, nor did they show any empathy or remorse upon learning that they put our lives in danger.
This incident has left me so disappointed because aside from that incident, I really did enjoy the hotel and staff member who checked us in. I understand that mistakes happen, but when the error is as serious as the one I experienced, management should not have to be asked FOUR TIMES (not even one time to be honest) to be apologetic and make a great effort to make amends to comfort the guests impacted.
Lisa finally offered to refund our stay for that night, ONLY after our 4th conversation about the incident after which she made the victim blaming comment. Also, when I called the Hampton Inn 800 number to report our case the rep I spoke with also made a similar victim blaming comment about how it "for one wouldn't happen" to her because she always locks the additional lock on the door when she gets into the hotel room. Again, after traveling for days on limited sleep, my mind didn't think of this, however, strangers did NOT enter my room of their own malicious intent, but because the hotel staff made a huge error that potentially put my life at risk! There is no evidence in the Hampton Inn system nor my bank account about a pending refund, so it is not clear as to whether or not I've even been issued a refund at all.
I look forward to to speaking to upper management about the incident further as the behavior and attitude of the Hampton Inn staff is unacceptable in a situation as serious as this. read more
