Customer service was excellent!!! the process they have for their vehicles really is a game changer, not having to worry about a car breaking down once you leave the lot is just confirming what their standard is. read more

RED FLAG AVOID THEMI wish i could give 1 and a half stars the half is for being nice to me I wanted to get a 2015 RX350 With a low mileage and they put this on a great deal to bait customers to come and charge them a Absurd price of fees i got charged $8000 more for fees Which is making my payment to $630 For a $21k car However i walked away because of this absurd charge for the fees Im never coming back to this place and Yall should never come here and avoid them read more

In a two-word summary? Dishonest advertising! Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then I reviewed the listing on their website. We set up the appointment and visited the dealer. A sales rep allowed us to test drive the car, then offered to repair the minor issues we found. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was competitive. After the test-drive, we went into the office with the sales rep. We told the rep we were paying "cash" (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earliest payoff would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES OF LARGE FEES added to it, including "certified vehicle cost" and a handful of other fees. These fees totaled $3,547 dollars on a $21,999 advertised sales price (over 16%)! I don't have a problem with sellers/dealers adding reasonable fees, so long as these are CLEARLY disclosed (without "hiding them in very small print or on pages you have to click hyperlinks to get to). THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER's website. I am not an experienced used-car buyer and the next time I'm in the market for a used/pre-owned vehicle, I will be sure to ask those questions before visiting the dealership, but such tactics are not honest. We left the dealership without purchasing because now the price went from a "good deal" (per KBB) to a fair/poor deal. I wasted 5 hours of my life on this bad experience. So why am I giving the rating a "2" instead of a "1"? Because other than the failure to disclose the 16% ($3.5k) "markup", they were nice people, particularly the sales guy. But that decision was not made at the salesperson level (at least not without the knowledge of executive management/ownership). A manager/supervisor who came over the desk after the salesperson summoned him said that this was a regular practice. In my own line of business, this is not considered "normal", honest, and a good business practice! TOTAL HONESTY/INTEGRITY is always the best way to run a business! I did end up purchasing a vehicle from another source, and I'm very happy with it (the TOTAL prices was clearly noted!). So what did Hampstead gain from that? Maybe they sold that vehicle for the price they wanted, but in the long-term, those advertising/business practices rarely work out in business's favor! read more

Hampstead Preowned - Quote sheet - Body Shops Near Me - Hampstead, Maryland

Really disappointing experience with Hampstead Pre-Owned. We were seriously considering a 2018 Mazda CX-5 that looked like a great deal based on the advertised price, only to find out there was essentially another $2,000 HPO/reconditioning charge on top of it. The car had just arrived, so I had absolutely no issue with the reconditioning not being completed yet. My issue was being charged nearly $2,000 on top of the advertised price for reconditioning the vehicle needed anyway. Their own inspection sheet called for a replacement windshield because it was pitted, four new tires because they were dry-rotted, front lower ball joints and boots, and attention to the heavily worn steering wheel leather, along with filters, wiper blades and other items. Some of those items would have needed to be addressed for the vehicle to pass Maryland state inspection anyway. Reconditioning a used vehicle before selling it is completely reasonable. Advertising an attractive price and then adding essentially $2,000 afterward for that reconditioning is what bothered me. They initially wouldn't budge on the HPO charge at all. After I thoroughly explained my concerns and frustration with the lack of transparency, they offered about $500 off and eventually around $900 off. They also would not allow us to take the vehicle offsite for an independent pre-purchase inspection, which was another major concern for me. Afterward I dug deeper into their reviews and noticed that most of the really negative one-star reviews I found were on Yelp, which honestly seemed a little fishy considering how overwhelmingly positive their ratings appear elsewhere. More importantly, multiple unrelated reviewers described essentially the exact same issue we experienced with the HPO/reconditioning fee and advertised pricing. I can't speak to anyone else's experience, but seeing the same complaint repeatedly definitely reinforced my concerns. We ultimately walked away and bought from Frederick Motor Company/Frederick Subaru instead, and the difference was night and day. Their Subaru had actually failed Maryland inspection because of items including the front control arms, and instead of adding the repair cost onto the advertised price, they spent around $1,700 reconditioning it and got it through Maryland inspection themselves. They were completely transparent about what had been done, negotiated the advertised price down, and had absolutely no problem letting me take the vehicle offsite to a completely independent mechanic for a pre-purchase inspection. I genuinely can't imagine how many customers Hampstead loses over the lack of transparency. They had a vehicle we really liked and were prepared to buy, but the pricing structure ultimately drove us somewhere else. My advice is to get a complete written out-the-door price including the HPO fee before driving two hours round trip or getting invested in one of their advertised prices. read more

Hampstead Preowned - Itemized price break down - Body Shops Near Me - Hampstead, Maryland

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What I think of Hampstead Pre-Owned They did us wrong, and lost our business because of the owner and customer care manager. I told all our neighbors and former customers of our shitty service. Good luck future HPO customers, I'll be praying for you. Adios HPO read more

WARNING: Undisclosed Frame Condition & $8,000 Mandatory Fees on Stock ID: LGA012422. In late June 2026 I chose not to move forward with purchasing a vehicle here after my research revealed a major safety concern. While the CARFAX report showed a clean history, my research discovered a reported JB Weld repair on the driver-side frame rail. In my opinion, this indicates prior structural damage that could potentially compromise the vehicle's crash safety. I brought this to management's attention, but the vehicle remained available for sale without written disclosure of this condition. Additionally, the dealership attempted to add a non-optional $7,995 "Hampstead Preowned Certification" (HPO) charge on top of the advertised price. That's a 26% markup. When I objected, management explicitly stated this markup was mandatory. Under Maryland consumer protection laws, dealerships are required to include all non-optional charges in their advertised price. I was advised the $7,995 HPO certification is only applicable at their specific location and only valid for 4 months or 4,000 miles. Other proposed fees presented during the purchase process: $55 License fee $499 Freight fee (no shipment was requested) $397.50 Registration fee (official Virginia base registration is closer to $41-$46 plus standard local fuel/hybrid fees) $100 Title fee (the official Virginia DMV original title fee is $15) $799 Doc Fee$150 Out-of-State Tag Surcharge fee The $29,985 car purchase appeared to cost nearly $42,573 after tax and fees. Because the dealership would not sell the car at the advertised price, the deal fell through late on a Friday night. This left me stranded 92 miles from home, forcing me to pay $339 out-of-pocket for an emergency Lyft ride. Management has not reimbursed me for these expenses. I highly recommend getting an independent inspection before buying from this lot and watch out for mandatory/hidden fees. The only positive: the Hampstead Preowned staff are very friendly and professional; the sales tactics are the issue. In the first half of August 2026, they received four 1-Star reviews. Read through them and make up your own mind. read more

Hampstead Preowned - Purchase Sheet w/$8,000 mark-up, junk fees and over charges - Body Shops Near Me - Hampstead, Maryland

10-15 years ago this was the best place in the state to buy a used car. Nowadays, all they sell are warranty's and loans. Cheapest car you can find out the door after all their fees and bullshit is 15 thousand. No more 5-10 thousand dollar cars. just fees warrantys and loans read more

The dealership advertised the vehicle at one price, but after I took the time to visit and test-drive it, the price increased significantly. I expected to pay additional costs such as tax, tags, and a reasonable processing fee, but I did not expect a vehicle advertised at $15,000 to end up costing almost $20,000. What made the experience even worse was the way I was treated by the customer service manager. Rather than addressing my concerns professionally, I felt that the manager was condescending and spoke to me as though I were an idiot for questioning the pricing. Customers deserve to be treated with respect, especially when they are simply asking for an explanation of a nearly $5,000 difference. I found the pricing practice extremely misleading and frustrating. If there are significant additional fees or conditions that affect the advertised price, they should be clearly disclosed upfront--not after a customer has made the trip, spent time at the dealership, and taken a test drive. Thankfully, we found the perfect car at a reputable dealership that was honest, transparent, and respectful throughout the process. That experience made it clear how important it is to work with a dealership you can trust. Based on this experience, I would encourage potential buyers to get the complete out-the-door price in writing before visiting or test-driving a vehicle. read more

BUYER BEWARE. Very misleading business practices. We drove several Honda CVs at various dealerships. Being smart consumers, we'll shop around and purchase where we find the right vehicle at the right price. We found a CRV at a price about $1500 less than one we drove at another dealer. We drove it, sat down and asked for an out the door price. What was presented to us was a an OTD price with a $2k HPO certification price-which is not listed online, and their $799 "processing fee", which is mentioned online. At this point our OTD price with tax is almost $25k for a vehicle advertised at $19998. We were immediately ready to walk, as we were told the fee was to cover the work done to the car to get it "HPO certified". We informed the salesperson we were there to purchase the vehicle because of the advertised price, not $2k more. Began to walk out, got the "let me see what I can do" speech. Sales manager gets involved, we complain about the $2k HPO charge, he offers to deduct $800 of it and won't remove all of it because they put 4 new tires on it. Sorry, that should be included in your advertised price. We asked for the full HPO charge to be removed, and we were told he would do that, BUT THEY WOULD INSTALL THE OLD TIRES and keep the new ones. Are you kidding me? Then he pulls up the Cargurus.com metrics and shows us that his price is better than everyone else in a 25 mile radius. Sure it is, until you add $2k in your HPO cert fees and $799 processing fees. After that you're. Ore expensive than the other CRV we looked at previously, and the other dealer replaced tires, brakes, reconditioned everything, inspection, etc, and did not try to mislead us by taking on a "certification" cost. We made fair offer on the vehicle, which was actually the purchase price minus the $2k fee, but they wouldn't let it go without removing the new tires and putting old ones back on. Absolutely absurd. Bottom line-they won't negotiate at all on pricing, and they will add ridiculous charges to your OTD price and hope that you're emotions take over and that you'll have to have the car. Don't fall for it, run the other way. This was a 2 hour waste of our time. read more

We arrived at Hampstead Pre-owned prepared to purchase a used car. The place looked very nice and had a huge inventory. I was very excited to test drive a car that would have been perfect for me and was below budget (13,000 something w/a 15,000 budget). We spent A LOT of time looking at this car, with 3 of us test driving it, lots of convo back and forth. I was impressed with the updated that had been made. But then we ran into our first issue. You can NOT take these cars for independent inspection prior to purchase. This was a red flag to me, and made me anxious, but I was willing to look past it as they seemed trustworthy and I loved the car. However when we sat down to talk numbers imagine our surprise when the same car rang up at almost $18,000!!! You see, these cars have $2-4k hidden fees (supposedly for maintenance and upgrades) that is not included in the sticker price. Plus the obvious additional charges we were prepared for like taxes and registration. At that point we all had the real "ick" feeling. And I felt sad and angry at the bait and switch. I likely would have purchased the car, but these sales tactics and lack of transparency led to our decision to walk. On our way out they literally chased us down, offering a special price, but that just further proved how needless these hidden fees are. Just mark your cars 2-4k more and be honest and transparent. read more

Deceptive practices on prices to lure people in, would not give quotes before test drives and will not tell you the car you are there to look at has already been "certified" by them and therefore has a $1500+ fee added on it read more

17.4 k left on loan, refinanced, 24.2k left on loan i was told gap insurance would only add $3/month, it was $1200. I was told that it would incur no extra cost (just going down a rate), and it was $7k. read more

My father and I had a very smooth experience here. It was my first time buying a car so I had a lot of questions. But Marcell was very patient with me and super helpful! read more

Hampstead Preowned - 2020 Mazda CX-5 AWD - Body Shops Near Me - Hampstead, Maryland

All the staff here are very nice and communicative. They get very busy during the after work hours, so it took us two trips to see the cars we wanted to as well as test drive the cars we were ultimately interested in. Again, nothing against their staff bc they were great but their overall business model strikes me as being not super transparent to get people in the door. Their prices are generally below the CARFAX value which gets you in the door. Then, when you get to talking numbers they add another fee for the work they did on the car to get it ready for selling. So ultimately it ends up being about the same price that you might see on other cars, but the lack of transparency made us go a different direction! read more

Do NOT go to Hampstead Preowned. The salesman we had was extremely slow and it took around an hour and a half for us to view and drive two vehicles. Igno that, we came because of quality prices that we saw on their website/carfax. When we asked for the final price a $800 docking fee(which is 300+ over average) and a $1800 fee for the repairs THEY did to make the car sellable were added. Walked out disappointed and frustrated. read more

we bought an explorer 6/1 just received the tags and and drove for 2 hrs for the first time this past Tuesday. Came home and oil has erupted under the hood and the dealership says it's not their problem. Bought a Subaru a year later the transmission went out on it and they paid for everything. DO NOT PURCHASE ANYTHING FROM THIS ESTABLISHMENT!!!!!!!!!!!!!! read more

i bought the car two weeks ago and I got a phone call from financing that my interest rate increase and when I ask him why and why I already buy the car why I have to sign up anything again he gave me the manager over the phone and Once the manager pick up the phone, he sad, return the car or sign up the paper. I said OK I will return it and I want my money back because I put $20,000 down payment he said no we're not gonna give your money back and this is all what we have. I don't recommend this place at all.please please don't go to this place read more

BUYER BEWARE!! MAJOR RED FLAGS. This dealership is the definition of slimy used car salesmen. First, never let them run your credit unless you have an out the door number. They will give you every excuse under the sun of needing an interest rate in order to give you numbers. First red flag. Second, the price advertised online is NOT the price. They will add a bunch of useless fees on top to pack the final pricing up. Typical bait and switch. Even though on their website it says they aren't mandatory. Third, their manager is super rude and will yell at you. Highly unprofessional. Fourth, you get penalized an extra 10% of the cars total cost if you don't use their financing. Do not let them convince you that they will match or beat your rate. They don't. After I left a negative review I got a call from their costumer service manger and suddenly I can use my own financing. No thank you. Red flags galore with these people. Car went from $23k to almost $30k. Also, Maryland has a complaint form for deceptive/fraudulent price advertisement. use it! (MVA form # CS-113) read more

best car buying experience, the staff were very kind, made me feel so comfortable , they were welcoming

i shouldnt even give this place 1. The staff is a joke. the owner and this dealership is so shady. we went in and they upped the price claiming all these fees and so on. the price we started and ended with was miles apart. however we needed the vehicle. we had the car looked at by a reputable business and the engine had leaks and more. we called them a 10 days later and the customer service manager was rude and clueless. they wouldnt honor there warranty. we threatened to return the car and they basically laughed. this place and staff are a disgrace. dont buy a car from them read more

The salesperson verbally promised to fix the paint scratches to get the sale, but intentionally left it off the 'we owe' form to get out of it. They also padded the contract with a fake $499 'Freight' fee on a used car and hid the cost of a forced warranty in the base price so it couldn't be refunded. I just realized almost a year later after I wanted to contact them ask them if they could assist me but of course not. Update: I have officially filed a formal complaint with the Maryland Attorney General's Consumer Protection Division (Case # MU-537166) regarding the fake freight fee and deceptive paperwork. I am awaiting the dealership's response to the state. read more

This business does not operate in good faith & transparency, and I strongly recommend going to any other dealer. I took my son to this dealer to test drive a vehicle we believed to be within his price range ($11,799). My son loved the vehicle and we decided to move forward with the purchase. As we sat down to review paperwork, I was presented with an itemized breakdown depicting several added fees - bringing the overall cost to ~$16,600 - far more than the anticipated tax/title added. Included in the fees was a "HPO fee" of $1895, which was stated as optional on signage; however, described as mandatory in practice. I ultimately moved forward with the vehicle purchase because my son was ecstatic about the prospect of getting the car. However, I left incredibly frustrated with the dealer's bait & switch tactic. Recently, my son was involved in a total loss collision with that same vehicle. In the settlement process, the insurance company utilized this dealers deceptively low pricing for their comparison analysis - further compounding the monetary damages this dealer's bad faith business practices has caused me. When I requested the documentation from the dealer concerning the HPO fee and itemized breakdown of my purchase so that I may submit a counteroffer to the insurer, they claimed they are undergoing renovations and will try to get it to me... at some point. I implore you to not purchase a vehicle from this dealer. read more

Horrible service I must say!!! The manager Jonathan in the repair shop is down right terrible. The sale of the car was one thing YES the say one thing and then add a bunch of money at the end however the car needed work. Explained what needed to be done Jonathan stated it would be done in 1 to 2 days but once he got the car it began to become very long almost as if it was a waiting game. In my eyes the work should have been done on the car prior to the sale of the car. Jonathan agreed with me on that. But he goes on to say oh we are a use sales car place okkkk so does that mean you sell bogus cars lie and say you will fix them and play games about it. Or do you repair the car first and then sell it!!!!! Biggest mistake ever!!! LEARNED LESSON!!!! BETTER BUSINESS BUREU I WILL BE REPORTING TO. read more

I had a generally positive experience with this dealership the staff was friendly, helpful, and easy to work with, and the car itself runs great. However, I'm extremely disappointed that the rear window defroster was damaged due to improper tint removal before the sale. It's clear a blade/scraper was used, which ruined the defroster lines, and now it no longer works at all. That's not a small issue, and it should have been handled properly before selling the vehicle. Overall, good customer service but this kind of damage shouldn't happen. read more

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I purchased my first car at Hampstead and absolutely loved the experience and the car! Victoria was amazing definitely ask for her if you're looking for a car. Super sweet, kind and patient! Kiran in customer service is also very sweet and helpful. Highly recommend! read more

Everything, they are very unprofessional. It is a rush and you think you're getting a good deal until a couple thousand dollars continue to add on because they put your car back together again. When you get your car you realize that they don't know what they are doing because it is literally falling apart with continuous problems. Worst experience in my life and I have had many nice cars. This one was for my husband and he didn't want to look around but he regrets that now!!!! read more

like others have so eloquently said, this is THE DEFINITION of a slimey carsalesmen. they lie about the price of cars to get you to waltz on in, and then add bizarre fees onto the end price. what the f is a freight fee? HPO certification? the lady was literally speaking word salad gibberish to me to try to pressure me into it. Hell naur. then her "manager" comes in and aggressively follows me out when I told them no thanks buddy. I'm good. I sped of there so fast. you're Better off somewhere else. read more

Hampstead Preowned - Why is she highlighting each BS fee LOL - Body Shops Near Me - Hampstead, Maryland

The car we purchased was advertised for under $15K. After reading other reviews, I went back to look more closely at my paperwork and have discovered that they charged me $18,915 for the car, plus a $799 processing fee. I initially questioned the amount but they brushed me off - my error was not pushing the issue further. They forced me to finance $15,000 even though I put $5K down. I was told it would be more expensive if I paid for it all up front, though they did not give me any options for financing rates/banks. Have had the car for a week and there are already mechanical issues. This dealership is shady and unethical. Do not buy your vehicle from them. read more

This dealership operates a classic bait-and-switch pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, and they are actively deceptive when asked for a final cost. The Price Manipulation Scam - While standard industry fees (taxes, DMV, and the $799 dealer processing fee) are expected, this dealership immediately introduces non-negotiable and questionable mandatory add-ons, increasing the final price by thousands: 1. Mandatory Freight Fee: An extra $499 for "freight." 2. Mystery Fee (HPO): A staggering $1,295 required charge for "HPO" (which they cannot, or will not, clearly define). The Financing Trap Racket - The price will instantly climb if you attempt to pay cash or use pre-approved outside financing. They aggressively discourage external loans because their primary profit mechanism is the guaranteed margins from in-house financing. - If you finance through them, be prepared for mandatory, high-profit add-ons, including GAP insurance and proprietary warranties, which are automatically rolled into your loan amount. - If you decline these specific add-ons, they simply inflate the overall vehicle price to compensate for the lost commission. Customer Service Deception When I called to clarify the pricing structure, the representative initially confirmed only the standard processing fee and the freight charge. However, the moment I pressed for the definitive "out-the-door" price--the only figure that matters --they repeatedly refused to provide it. They cannot scam you if they provide a final price upfront. This refusal is the single biggest red flag. I canceled my appointment after seeing numerous consistent complaints regarding their deceptive practices--a decision I am immensely relieved I made. Your Two-Step Test for Honesty Do not rely solely on their Google reviews. Look for independent feedback on Yelp and DealerRater. If you still doubt this warning, call them and perform this two-part test. Their reaction will confirm everything in this review: 1. Ask for the Out-the-Door Price: Provide them with your exact state, zip code, and trade-in status so they can calculate precise taxes. Watch how quickly they dodge the question. They will not provide a final figure because doing so eliminates their ability to surprise you with fees later. 2. State You Have Pre-Approval/Outside Financing: Tell them you are ready to buy but have your own bank approval. They will immediately pivot, claiming they work with "many lenders" and can beat your rate. Their goal is to push you away from your pre-approval and into their profit-generating loans, guaranteeing they can sell you their high-margin GAP and warranty packages. Ask these two questions, compare their evasive answers to my experience, and decide whether this is a reputable place to spend your time. read more

You'll get a good price and the HPO certification is excellent. The deal will go south in the finance office when you're forced into into the dealer add-ons ($4995 Bundle, $4700 Warranty, and $1200 Gap Insurance) or opt to pay cash and the price goes up 10%. You can get the dealer add-ons off after the sale but they will drag their feet and be evasive but I was able to get them off after about 2 weeks. It's a very predatory practice and are saddling most buyers with about $10k of extras. read more

Do not go here. Bought my first car here over a year ago. 2015 toyota rav4. Listed at 15.9, after fee's and financing ended up being 19+ Typical for a toyota, was fine with it. Took it back because sunroof leaked, automatic trunk stopped working. They cleaned the drains for the sunroof and replaced trunk struts. Was told car was in an accident, had aftermarket parts on front end. Probably shouldn't have paid the normal price for it but whatever. I was eager to get a car. Just after my warranty ended (4 months) breaks started squeeling. Took to my mechanic. He told me they changed the pads but not the rotors or even resurfaced the rotors. Bare minimum to change pads to pass inspection. Brakes were completely screwed had to replace them all. They also covered up a leaky axle. My family knows the owner of the mechanic shop personally. He wouldn't tell me this just to upsell me. Last year over summer, completely soaked inside carpets, flies got into the car because it smelled like mildew. Had to gut the carpeting to dry everything. Sealed up some bad seals. Good to go right? No. A few months ago, trunk lift gate stopped working again. And water still occasionally gets into my rear floor even though I clean the sunroof drains regularly. The trunk now is misaligned. Driver side sticks out to the point it literally does not close all the way (letting more water in!) The frame of the vehicle is damaged. I was not made aware of this at all but they have to had known. They also covered up the water damage to the interior by masking the smell with a bunch of air fresheners on the back floor. Specifically where the water was pooling. Their service manager Jonathan was very nice to me and I feel bad that he has to deal with angry customers because his company sells lemons that he has to attempt to fix. They pressured me to leave a good google review and I was a young guy buying his first car so of course I did. Wish I didn't. Absolute horror story and now I have paid almost 10k (NOT INCLUDING THE 2000 I HAVE PUT INTO REPAIRS NOT EVEN 6 MONTHS INTO OWNING) still owe 10k on a vehicle that is probably not even worth 10k. I know 2 other people personally who have also been sold lemons by this place. I'm sure they have a lot of decent cars but they also have absolute garbage that they will scam you into buying. I literally knew more about the car I was buying than the salesman that helped me. I was just stupid and too blinded by my excitement to get my first car to notice all the ref flags. Will not happen again. read more

Desmond was great selling me a car. He was a good listener, super friendly and knowledgeable, and just the right amount of laid-back to make him approachable. I dealt with Jason for financing and he seemed efficient and friendly as well. He could be much more thorough explaining financing options next time, particularly expedited financing options and all of the costs involved. I was initially unhappy with the result, but Kiran, their customer service expert, fixed the hiccup for me right away. Kai (sp.) took a call from me and was detailed oriented and a great listener. Kiran has followed up with me a few times and I really appreciate his Guest follow up, his customer-first approach, and his competence and efficiency. Thank you Hampstead Pre Owned! read more

Nemo was very thorough and professiona! Nemo gave me a great deal. Thank you Nemo!!

Desmond was amazing from start to finish! Everyone was super friendly and knowledgeable. I left very happy with my purchase.

I wish I had read these reviews before I went to this dealer. I found a car that I liked, clean carfax, good service history, right year/mileage range, that was listed for $19,385. I contacted the dealership on their website and received a text message from a saleswomen named Alexis. I called the dealer and spoke to Alexis to try to get an out-the-door price but she told me they don't do out-the-door pricing because they are a non-negotiable dealership - whatever that means. She was willing to tell me the fees they have on top of the list price, which were $799 processing, $499 freight, and approximately $650 MVA, plus tax. All total that came out to about $22,700. I was hoping for a little lower but that was in the acceptable range for this car and after getting off the phone I was ready to buy it, pending a test drive of course. I was still hoping I might be able to negotiate some of the fees down so I followed up with a text message asking her to confirm the amount and reason of each fee, which she did. At that point I told her I'd like to test drive the car and asked if I could come at 5:45pm that same day. She respond "yes!!" and sent me a calendar invite for the test drive appointment. My wife and I drove 30 minutes to the dealer and arrived a few minutes before 5:45pm. We were greeted by a gentlemen whom we gave our name and appointment time. He introduced us to their customer concierge Kiran who sat us down at his desk, offered us water, and took our license and insurance information. We were then handed over to another gentlemen who was the salesmen. At no point in the entire did we ever meet Alexis. At this point, the salesmen informed us that the car we wanted to test drive was not available to drive because it was in the midst of having it's bumper replaced. I was concerned because the Carfax didn't list any accidents but he assured us that it was not accident related and it was standard for them to replace/repair any cosmetic scratches or scuffs because they offer their cars with their dealer certification which they call HPO. After making it clear how upset we were at having driven all the way out there after being told we could drive the car, he told us they could temporarily put the old bumper back on the car so we drive it. We were very close to leaving, we should have, but we decided since we liked the car on paper and the price was in the right range, that we should at least test drive it. He told us that if we bought the car that day, he would have the car delivered to us when the repairs were done and we wouldn't have to come back out to the dealership. While we were waiting, I asked him about the HPO certification and he explained what it was - including a 4/4k warranty - and that all their cars come with it. We finally drove the car and liked. At that point we decided we were gonna put down a $500 deposit to hold the car and would complete the purchase once we came back and confirmed the repairs were done to our satisfaction. We began to fill out all the paperwork so when we came back it would be a quick process. We qualified for financing and signed all the necessary paper work. Finally, he handed me a sheet of paper with the out-the-door pricing breakdown and the total was about $24,100! When I asked why, he told me the HPO costs $1300. At that point my wife and I were pissed. We recounted the entire story starting with Alexis, who we never met, and we got up to leave. The salesman asked us to wait while he went to talk to his manager. When he came back he told us that they would give us the car for $22,800, do all the work, but could not give us the warranty. We told him we only do it if they gave us the warranty. He went back to speak with the manager and came back with Kiran, the concierge from the beginning. He told us that they would be unable to give us the warranty without approval from the owner. At that point I recounted the story again and told them we were walking away from the deal. I did say that if someone wants to call me the next day and offer me the car, with the warranty, for $22,800, that I would consider it. And we finally left. The next afternoon, I received a call from someone claiming to be the manager who seemed to have very little information but new that the owner said they couldn't offer the warranty without us paying for it. He didn't even know the price we were trying to get saying "whatever the number you agreed upon". I, once again, recounted the story and voiced our displeasure, told him no thank you, and hung up. The stupid thing on their part was that originally, I didn't know anything about their certification and would have bought the car for $22,800 without it. But after they were so dishonest with everything, I just didn't feel like I could trust them and wasn't willing to make a deal. The next day, I found the same car with less miles and a GM CPO for $21,300. Just be honest with people! read more

My wife and I purchased a vehicle from Hampstead Preowned and I am happy to say we love our car and had a great experience here. Victoria was the one that helped us out and I truly appreciate the time she took to explain a couple of things. I am pleased to say the service was amazing and the car is GREAT!!! Kiran was also very kind and asked for our input on how to make the dealership better. I truly loved our experience here! I would recommend working with Victoria read more

DO NOT BUY FROM HERE!! Absolute scum trying to charge 5k over what it was advertised for. Typical sleezbag used car salesman who weren't even knowledgeable. Seriously go anywhere else read more

I worked with Racquel who helped me get in my dream car! The process went smoothly and I had a good experience. Was welcomed when I arrived. The dealership got me a full tank of gas and floor mats complimentary! When you leave they give you a contact for the customer service in case you need anything after leaving the lot. The price on the car I bought was well below the KBB value and was certified. Would definitely return if I need another vehicle in the future! read more

Buyers beware! I wish I could give this zero stars! Their so called certified vehicles are certainly no better than any other vehicle. A large mandatory fee is charged to the price of the car calling it a fee for certifying the vehicle. We bought a car there 7 months ago and have only driven it a total of 4 months. It has been in our mechanic shop all the other weeks. Our mechanic says it was "tinkered with" before we bought it. Despite multiple phone calls, they have not been helpful in resolving our concerns. DO NOT WASTE YOUR MONEY HERE! read more

I initially left a Google review describing our frustrating experience with Hampstead Pre-Owned. Afterward, someone from the dealership reached out, offering to reimburse us for the missing charger and provide a second key fob. I appreciated the gesture at the time and was hopeful that they were trying to do the right thing. Unfortunately, what followed completely erased any goodwill and revealed a disturbing level of dishonesty. When my wife went to pick up the check they promised us, she was blindsided with a legal agreement demanding that we take down any negative reviews. This had never been discussed before. The document even stated she had the right to have an attorney review it -- so she told them that's what she intended to do. Their response? They became rude, dismissive, and said they would be putting a stop on the check unless she signed it on the spot. That kind of behavior is absolutely unacceptable. What started as an effort to "make things right" quickly revealed itself as a blatant attempt to buy our silence. This is manipulative and unethical. It also makes me question how many other "positive" reviews were written only after people were pressured or paid to remove their honest feedback. This isn't customer service -- it's damage control disguised as integrity. Now, to the original issue: We purchased a Hybrid that was missing several standard items -- a level one charger, TV remotes, the owner's manual, spare tire kit, and a second key fob etc. None of this was disclosed until after the paperwork was signed. While I understand that used cars come with some risk, this kind of omission feels calculated. They also promised the vehicle would be filled with gas before we drove off. It wasn't -- the tank was only half full. These small details may seem minor, but they speak to a larger issue: cutting corners and hoping the customer won't notice. When I called to discuss these concerns, the sales manager was incredibly disrespectful and dismissive. Rather than apologize or offer a solution, he ended the call by saying, "I guess we'll just have to agree to disagree." A "customer success" rep followed up and seemed willing to help, but again, the focus quickly shifted to how they could get me to take down my review -- not how they could make things right. Let's talk about the fees: $2,493 in non-negotiable charges for vague things like reconditioning, which weren't explained clearly and felt excessive. Every dealership charges fees, but these were inflated and non-transparent. When I questioned them, I was met with condescension and gaslighting from the sales manager, who insisted "everyone does it." That may be true to some extent, but most reputable dealerships are upfront about it and willing to have a real conversation. Hampstead wasn't. On top of that, they were visibly irritated when we brought our own financing. Their finance manager openly complained that he "hated" our bank because it doesn't benefit them. That says everything you need to know about their priorities. We ultimately bought the vehicle because we were limited on time and resources, and they were local. But it's clear this dealership doesn't operate with the "honesty, compassion, and integrity" they advertise. They had multiple chances to make things right, and instead chose to double down on shady behavior and strong-arm tactics. My advice: Be cautious, ask questions, and read every line. If something feels off, trust your instincts and walk away. Hampstead Pre-Owned is more interested in protecting their image than earning your trust. read more