I purchased my first car at Hampstead and absolutely loved the experience and the car! Victoria was amazing definitely ask for her if you're looking for a car. Super sweet, kind and patient! Kiran in customer service is also very sweet and helpful. Highly recommend! read more

In a two-word summary? Dishonest advertising! Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then I reviewed the listing on their website. We set up the appointment and visited the dealer. A sales rep allowed us to test drive the car, then offered to repair the minor issues we found. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was competitive. After the test-drive, we went into the office with the sales rep. We told the rep we were paying "cash" (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earliest payoff would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES OF LARGE FEES added to it, including "certified vehicle cost" and a handful of other fees. These fees totaled $3,547 dollars on a $21,999 advertised sales price (over 16%)! I don't have a problem with sellers/dealers adding reasonable fees, so long as these are CLEARLY disclosed (without "hiding them in very small print or on pages you have to click hyperlinks to get to). THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER's website. I am not an experienced used-car buyer and the next time I'm in the market for a used/pre-owned vehicle, I will be sure to ask those questions before visiting the dealership, but such tactics are not honest. We left the dealership without purchasing because now the price went from a "good deal" (per KBB) to a fair/poor deal. I wasted 5 hours of my life on this bad experience. So why am I giving the rating a "2" instead of a "1"? Because other than the failure to disclose the 16% ($3.5k) "markup", they were nice people, particularly the sales guy. But that decision was not made at the salesperson level (at least not without the knowledge of executive management/ownership). A manager/supervisor who came over the desk after the salesperson summoned him said that this was a regular practice. In my own line of business, this is not considered "normal", honest, and a good business practice! TOTAL HONESTY/INTEGRITY is always the best way to run a business! I did end up purchasing a vehicle from another source, and I'm very happy with it (the TOTAL prices was clearly noted!). So what did Hampstead gain from that? Maybe they sold that vehicle for the price they wanted, but in the long-term, those advertising/business practices rarely work out in business's favor! read more

Hampstead Preowned - Quote sheet - Body Shops Near Me - Hampstead, Maryland

BUYER BEWARE!! MAJOR RED FLAGS. This dealership is the definition of slimy used car salesmen. First, never let them run your credit unless you have an out the door number. They will give you every excuse under the sun of needing an interest rate in order to give you numbers. First red flag. Second, the price advertised online is NOT the price. They will add a bunch of useless fees on top to pack the final pricing up. Typical bait and switch. Even though on their website it says they aren't mandatory. Third, their manager is super rude and will yell at you. Highly unprofessional. Fourth, you get penalized an extra 10% of the cars total cost if you don't use their financing. Do not let them convince you that they will match or beat your rate. They don't. After I left a negative review I got a call from their costumer service manger and suddenly I can use my own financing. No thank you. Red flags galore with these people. Car went from $23k to almost $30k. Also, Maryland has a complaint form for deceptive/fraudulent price advertisement. use it! (MVA form # CS-113) read more

I had a generally positive experience with this dealership the staff was friendly, helpful, and easy to work with, and the car itself runs great. However, I'm extremely disappointed that the rear window defroster was damaged due to improper tint removal before the sale. It's clear a blade/scraper was used, which ruined the defroster lines, and now it no longer works at all. That's not a small issue, and it should have been handled properly before selling the vehicle. Overall, good customer service but this kind of damage shouldn't happen. read more

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This business does not operate in good faith & transparency, and I strongly recommend going to any other dealer. I took my son to this dealer to test drive a vehicle we believed to be within his price range ($11,799). My son loved the vehicle and we decided to move forward with the purchase. As we sat down to review paperwork, I was presented with an itemized breakdown depicting several added fees - bringing the overall cost to ~$16,600 - far more than the anticipated tax/title added. Included in the fees was a "HPO fee" of $1895, which was stated as optional on signage; however, described as mandatory in practice. I ultimately moved forward with the vehicle purchase because my son was ecstatic about the prospect of getting the car. However, I left incredibly frustrated with the dealer's bait & switch tactic. Recently, my son was involved in a total loss collision with that same vehicle. In the settlement process, the insurance company utilized this dealers deceptively low pricing for their comparison analysis - further compounding the monetary damages this dealer's bad faith business practices has caused me. When I requested the documentation from the dealer concerning the HPO fee and itemized breakdown of my purchase so that I may submit a counteroffer to the insurer, they claimed they are undergoing renovations and will try to get it to me... at some point. I implore you to not purchase a vehicle from this dealer. read more

All the staff here are very nice and communicative. They get very busy during the after work hours, so it took us two trips to see the cars we wanted to as well as test drive the cars we were ultimately interested in. Again, nothing against their staff bc they were great but their overall business model strikes me as being not super transparent to get people in the door. Their prices are generally below the CARFAX value which gets you in the door. Then, when you get to talking numbers they add another fee for the work they did on the car to get it ready for selling. So ultimately it ends up being about the same price that you might see on other cars, but the lack of transparency made us go a different direction! read more

The car we purchased was advertised for under $15K. After reading other reviews, I went back to look more closely at my paperwork and have discovered that they charged me $18,915 for the car, plus a $799 processing fee. I initially questioned the amount but they brushed me off - my error was not pushing the issue further. They forced me to finance $15,000 even though I put $5K down. I was told it would be more expensive if I paid for it all up front, though they did not give me any options for financing rates/banks. Have had the car for a week and there are already mechanical issues. This dealership is shady and unethical. Do not buy your vehicle from them. read more

Do not go here. Bought my first car here over a year ago. 2015 toyota rav4. Listed at 15.9, after fee's and financing ended up being 19+ Typical for a toyota, was fine with it. Took it back because sunroof leaked, automatic trunk stopped working. They cleaned the drains for the sunroof and replaced trunk struts. Was told car was in an accident, had aftermarket parts on front end. Probably shouldn't have paid the normal price for it but whatever. I was eager to get a car. Just after my warranty ended (4 months) breaks started squeeling. Took to my mechanic. He told me they changed the pads but not the rotors or even resurfaced the rotors. Bare minimum to change pads to pass inspection. Brakes were completely screwed had to replace them all. They also covered up a leaky axle. My family knows the owner of the mechanic shop personally. He wouldn't tell me this just to upsell me. Last year over summer, completely soaked inside carpets, flies got into the car because it smelled like mildew. Had to gut the carpeting to dry everything. Sealed up some bad seals. Good to go right? No. A few months ago, trunk lift gate stopped working again. And water still occasionally gets into my rear floor even though I clean the sunroof drains regularly. The trunk now is misaligned. Driver side sticks out to the point it literally does not close all the way (letting more water in!) The frame of the vehicle is damaged. I was not made aware of this at all but they have to had known. They also covered up the water damage to the interior by masking the smell with a bunch of air fresheners on the back floor. Specifically where the water was pooling. Their service manager Jonathan was very nice to me and I feel bad that he has to deal with angry customers because his company sells lemons that he has to attempt to fix. They pressured me to leave a good google review and I was a young guy buying his first car so of course I did. Wish I didn't. Absolute horror story and now I have paid almost 10k (NOT INCLUDING THE 2000 I HAVE PUT INTO REPAIRS NOT EVEN 6 MONTHS INTO OWNING) still owe 10k on a vehicle that is probably not even worth 10k. I know 2 other people personally who have also been sold lemons by this place. I'm sure they have a lot of decent cars but they also have absolute garbage that they will scam you into buying. I literally knew more about the car I was buying than the salesman that helped me. I was just stupid and too blinded by my excitement to get my first car to notice all the ref flags. Will not happen again. read more

I wish I had read these reviews before I went to this dealer. I found a car that I liked, clean carfax, good service history, right year/mileage range, that was listed for $19,385. I contacted the dealership on their website and received a text message from a saleswomen named Alexis. I called the dealer and spoke to Alexis to try to get an out-the-door price but she told me they don't do out-the-door pricing because they are a non-negotiable dealership - whatever that means. She was willing to tell me the fees they have on top of the list price, which were $799 processing, $499 freight, and approximately $650 MVA, plus tax. All total that came out to about $22,700. I was hoping for a little lower but that was in the acceptable range for this car and after getting off the phone I was ready to buy it, pending a test drive of course. I was still hoping I might be able to negotiate some of the fees down so I followed up with a text message asking her to confirm the amount and reason of each fee, which she did. At that point I told her I'd like to test drive the car and asked if I could come at 5:45pm that same day. She respond "yes!!" and sent me a calendar invite for the test drive appointment. My wife and I drove 30 minutes to the dealer and arrived a few minutes before 5:45pm. We were greeted by a gentlemen whom we gave our name and appointment time. He introduced us to their customer concierge Kiran who sat us down at his desk, offered us water, and took our license and insurance information. We were then handed over to another gentlemen who was the salesmen. At no point in the entire did we ever meet Alexis. At this point, the salesmen informed us that the car we wanted to test drive was not available to drive because it was in the midst of having it's bumper replaced. I was concerned because the Carfax didn't list any accidents but he assured us that it was not accident related and it was standard for them to replace/repair any cosmetic scratches or scuffs because they offer their cars with their dealer certification which they call HPO. After making it clear how upset we were at having driven all the way out there after being told we could drive the car, he told us they could temporarily put the old bumper back on the car so we drive it. We were very close to leaving, we should have, but we decided since we liked the car on paper and the price was in the right range, that we should at least test drive it. He told us that if we bought the car that day, he would have the car delivered to us when the repairs were done and we wouldn't have to come back out to the dealership. While we were waiting, I asked him about the HPO certification and he explained what it was - including a 4/4k warranty - and that all their cars come with it. We finally drove the car and liked. At that point we decided we were gonna put down a $500 deposit to hold the car and would complete the purchase once we came back and confirmed the repairs were done to our satisfaction. We began to fill out all the paperwork so when we came back it would be a quick process. We qualified for financing and signed all the necessary paper work. Finally, he handed me a sheet of paper with the out-the-door pricing breakdown and the total was about $24,100! When I asked why, he told me the HPO costs $1300. At that point my wife and I were pissed. We recounted the entire story starting with Alexis, who we never met, and we got up to leave. The salesman asked us to wait while he went to talk to his manager. When he came back he told us that they would give us the car for $22,800, do all the work, but could not give us the warranty. We told him we only do it if they gave us the warranty. He went back to speak with the manager and came back with Kiran, the concierge from the beginning. He told us that they would be unable to give us the warranty without approval from the owner. At that point I recounted the story again and told them we were walking away from the deal. I did say that if someone wants to call me the next day and offer me the car, with the warranty, for $22,800, that I would consider it. And we finally left. The next afternoon, I received a call from someone claiming to be the manager who seemed to have very little information but new that the owner said they couldn't offer the warranty without us paying for it. He didn't even know the price we were trying to get saying "whatever the number you agreed upon". I, once again, recounted the story and voiced our displeasure, told him no thank you, and hung up. The stupid thing on their part was that originally, I didn't know anything about their certification and would have bought the car for $22,800 without it. But after they were so dishonest with everything, I just didn't feel like I could trust them and wasn't willing to make a deal. The next day, I found the same car with less miles and a GM CPO for $21,300. Just be honest with people! read more

Desmond was great selling me a car. He was a good listener, super friendly and knowledgeable, and just the right amount of laid-back to make him approachable. I dealt with Jason for financing and he seemed efficient and friendly as well. He could be much more thorough explaining financing options next time, particularly expedited financing options and all of the costs involved. I was initially unhappy with the result, but Kiran, their customer service expert, fixed the hiccup for me right away. Kai (sp.) took a call from me and was detailed oriented and a great listener. Kiran has followed up with me a few times and I really appreciate his Guest follow up, his customer-first approach, and his competence and efficiency. Thank you Hampstead Pre Owned! read more

This dealership operates a classic bait-and-switch pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, and they are actively deceptive when asked for a final cost. The Price Manipulation Scam - While standard industry fees (taxes, DMV, and the $799 dealer processing fee) are expected, this dealership immediately introduces non-negotiable and questionable mandatory add-ons, increasing the final price by thousands: 1. Mandatory Freight Fee: An extra $499 for "freight." 2. Mystery Fee (HPO): A staggering $1,295 required charge for "HPO" (which they cannot, or will not, clearly define). The Financing Trap Racket - The price will instantly climb if you attempt to pay cash or use pre-approved outside financing. They aggressively discourage external loans because their primary profit mechanism is the guaranteed margins from in-house financing. - If you finance through them, be prepared for mandatory, high-profit add-ons, including GAP insurance and proprietary warranties, which are automatically rolled into your loan amount. - If you decline these specific add-ons, they simply inflate the overall vehicle price to compensate for the lost commission. Customer Service Deception When I called to clarify the pricing structure, the representative initially confirmed only the standard processing fee and the freight charge. However, the moment I pressed for the definitive "out-the-door" price--the only figure that matters --they repeatedly refused to provide it. They cannot scam you if they provide a final price upfront. This refusal is the single biggest red flag. I canceled my appointment after seeing numerous consistent complaints regarding their deceptive practices--a decision I am immensely relieved I made. Your Two-Step Test for Honesty Do not rely solely on their Google reviews. Look for independent feedback on Yelp and DealerRater. If you still doubt this warning, call them and perform this two-part test. Their reaction will confirm everything in this review: 1. Ask for the Out-the-Door Price: Provide them with your exact state, zip code, and trade-in status so they can calculate precise taxes. Watch how quickly they dodge the question. They will not provide a final figure because doing so eliminates their ability to surprise you with fees later. 2. State You Have Pre-Approval/Outside Financing: Tell them you are ready to buy but have your own bank approval. They will immediately pivot, claiming they work with "many lenders" and can beat your rate. Their goal is to push you away from your pre-approval and into their profit-generating loans, guaranteeing they can sell you their high-margin GAP and warranty packages. Ask these two questions, compare their evasive answers to my experience, and decide whether this is a reputable place to spend your time. read more

You'll get a good price and the HPO certification is excellent. The deal will go south in the finance office when you're forced into into the dealer add-ons ($4995 Bundle, $4700 Warranty, and $1200 Gap Insurance) or opt to pay cash and the price goes up 10%. You can get the dealer add-ons off after the sale but they will drag their feet and be evasive but I was able to get them off after about 2 weeks. It's a very predatory practice and are saddling most buyers with about $10k of extras. read more

DO NOT BUY FROM HERE!! Absolute scum trying to charge 5k over what it was advertised for. Typical sleezbag used car salesman who weren't even knowledgeable. Seriously go anywhere else read more

I worked with Racquel who helped me get in my dream car! The process went smoothly and I had a good experience. Was welcomed when I arrived. The dealership got me a full tank of gas and floor mats complimentary! When you leave they give you a contact for the customer service in case you need anything after leaving the lot. The price on the car I bought was well below the KBB value and was certified. Would definitely return if I need another vehicle in the future! read more

Buyers beware! I wish I could give this zero stars! Their so called certified vehicles are certainly no better than any other vehicle. A large mandatory fee is charged to the price of the car calling it a fee for certifying the vehicle. We bought a car there 7 months ago and have only driven it a total of 4 months. It has been in our mechanic shop all the other weeks. Our mechanic says it was "tinkered with" before we bought it. Despite multiple phone calls, they have not been helpful in resolving our concerns. DO NOT WASTE YOUR MONEY HERE! read more

Although I was treated very respectfully and kind that's about where it stops. I came to see a Toyota- I came here because I was under a time crunch and it was close to my house. Get to dealership couldn't even test drive car because it needed drivers seat. Even with that I wasn't super upset- I get it stuff happens. Then I see the trim around the whole car is peeling, a plastic piece on the windshield was broken (which I was told was from replacing glass windshield), and there was a stain on back seat. As I pointed all of this out I was assured this would be fixed/taken care of prior to picking the vehicle up. Car was not ready when it was supposed to be ready. They needed three additional days, I had to take my rental back so I absolutely needed the car by Monday evening. I go get car Monday evening right before they close. Inside wasn't cleaned well, stain was still on back seat, streaks of white wax all over car, seats were soaked had to ride home on plastic from them cleaning at last second- but I was not even going to complain about that. Next day I realize a piece of trim was not fixed, another piece of trim is now falling off of the car, and the windshield piece was never fixed, and now I also realize the windshield must not have been sealed correctly when they replaced it you can hear and feel wind coming in the car when driving. I call- go in he fixes trim that's falling off. Leave not even two hours later it's falling off again. I have been told these issues will be corrected but it's been a year and here we are. In addition I have only owned this vehicle 2021 for a little over a year, the A/C is not working, the back doors both fill up with WATER when it rains you can hear and feel it swishing around. Original windshield piece that was broken from them replacing it was never fixed, so air still comes in windshield. They never fixed the trim on the car, and the stain is still on back seat. My car was stolen, and I am a single working mom so I was under a time crunch to find a new car. I feel 100% taken advantage of, and am beyond livid to have so many issues with a car that is a little over a year in my possession. Editing to add the drivers side under the steering wheel also leaks inside when it rains- took car to mechanic because the AC is not working and I already need a new air compressor on a car I have had a year to the tune of of almost 2,000$. So I have a car that leaks water inside when it rains, the back doors fill with water when it rains, the windshield was not sealed correctly by Hampstead preowned and they snapped a piece of the plastic so you hear wind inside while driving, the trim is falling off the car. All things they said they would fix prior to me picking the car up. DO NOT EVER PURCHASE A VEHICLE HERE read more

I initially left a Google review describing our frustrating experience with Hampstead Pre-Owned. Afterward, someone from the dealership reached out, offering to reimburse us for the missing charger and provide a second key fob. I appreciated the gesture at the time and was hopeful that they were trying to do the right thing. Unfortunately, what followed completely erased any goodwill and revealed a disturbing level of dishonesty. When my wife went to pick up the check they promised us, she was blindsided with a legal agreement demanding that we take down any negative reviews. This had never been discussed before. The document even stated she had the right to have an attorney review it -- so she told them that's what she intended to do. Their response? They became rude, dismissive, and said they would be putting a stop on the check unless she signed it on the spot. That kind of behavior is absolutely unacceptable. What started as an effort to "make things right" quickly revealed itself as a blatant attempt to buy our silence. This is manipulative and unethical. It also makes me question how many other "positive" reviews were written only after people were pressured or paid to remove their honest feedback. This isn't customer service -- it's damage control disguised as integrity. Now, to the original issue: We purchased a Hybrid that was missing several standard items -- a level one charger, TV remotes, the owner's manual, spare tire kit, and a second key fob etc. None of this was disclosed until after the paperwork was signed. While I understand that used cars come with some risk, this kind of omission feels calculated. They also promised the vehicle would be filled with gas before we drove off. It wasn't -- the tank was only half full. These small details may seem minor, but they speak to a larger issue: cutting corners and hoping the customer won't notice. When I called to discuss these concerns, the sales manager was incredibly disrespectful and dismissive. Rather than apologize or offer a solution, he ended the call by saying, "I guess we'll just have to agree to disagree." A "customer success" rep followed up and seemed willing to help, but again, the focus quickly shifted to how they could get me to take down my review -- not how they could make things right. Let's talk about the fees: $2,493 in non-negotiable charges for vague things like reconditioning, which weren't explained clearly and felt excessive. Every dealership charges fees, but these were inflated and non-transparent. When I questioned them, I was met with condescension and gaslighting from the sales manager, who insisted "everyone does it." That may be true to some extent, but most reputable dealerships are upfront about it and willing to have a real conversation. Hampstead wasn't. On top of that, they were visibly irritated when we brought our own financing. Their finance manager openly complained that he "hated" our bank because it doesn't benefit them. That says everything you need to know about their priorities. We ultimately bought the vehicle because we were limited on time and resources, and they were local. But it's clear this dealership doesn't operate with the "honesty, compassion, and integrity" they advertise. They had multiple chances to make things right, and instead chose to double down on shady behavior and strong-arm tactics. My advice: Be cautious, ask questions, and read every line. If something feels off, trust your instincts and walk away. Hampstead Pre-Owned is more interested in protecting their image than earning your trust. read more

I walked in off the Street needing car and I got exactly what I wanted!! Roman my sales associate helped me find what I wanted, and qualified the sale. I then was directed to sit in front of Thomas in financing, who thankfully got me in single digits!! All this happened in 2-3 hours, I couldn't be more pleased with Hampstead Preowned, I'd recommend my friends and family to purchase from here. Thank you ! Kristen Replogle read more

Purchased a vehicle from Hampstead PreOwned and would advise all to avoid this dealer. Poor communication between staff, was asked to come test drive a vehicle which was still being painted when I arrived. No courtesy of a phone call, as if my time and gas are at their disposal, and then I was conveniently asked to place a refundable deposit. I should have known this bait and switch tactic was at the core of this company. When I returned to finally drive the vehicle, I stated I could not purchase the car that evening as I had a lot of work to do and was asked to put down money towards the vehicle while being assured I was not purchasing the vehicle. When given the opportunity to honestly serve you, they will gatekeep pertinent information and hope you never learn of their predatory tactics. After all was said and done, I completed the purchasing process without knowing it nor, was given any paperwork that evening. I was told there was no paperwork as I still needed to return with a check towards my complete down payment. The finance person spent considerable time complaining about the healthcare industry after his quadruple bypass surgery but couldn't give me an honest answer about tags, registration, or warranties. As a healthcare worker, I was told how much he hated my industry as if I could fix something while trying to buy a used car. The finance guy's poor health HAS NOTHING TO DO WITH FINANCING A CAR. Buyer BEWARE! My experience wreaked of coercion, gatekeeping, and veiled threats. read more

Worst place I've ever bought a vehicle from!!! Not worth the drive! The car wasn't even there when I came to test drive it!!! Literally was there to drive something that wasn't there....so we sat....from 130....to 7pm ridiculous!!! Bought ourselves pizza and had it delivered...and wouldn't ya know it sales people ask to have a piece...come on guys!!!! 4000. Policy we had no clue about! read more

This dealership sold my daughter a vehicle with a prepaid maintenance program that was not clearly disclosed. The program's cost equated to $800 per oil change. We returned to the dealership a week later, and she signed paperwork to cancel the program and receive a full refund. It has been a month since the vehicle's purchase, and she still has not received all necessary documents for registration in Pennsylvania. The dealership now advises that it may take six to eight weeks to receive these documents and a similar timeframe for the refund. I find this surprising, as I had recently purchased a vehicle from a reputable dealer in Maryland and received all necessary documents in a timely manner. The dealership's slogan is 'Come as a friend, leave as family.' However, their actions prove otherwise. They took advantage of my daughter's inexperience as a first-time car buyer, including selling her an overpriced prepaid maintenance program. I would advise against purchasing a vehicle from this dealership due to their questionable business practices. Overall, my daughter's experience was subpar, and I believe that the dealership prioritized profits over customer satisfaction. If you want to be conned or taken advantage of then I would highly recommend this place! Nothing but a bunch of shitty shysters. read more

Have refundable deposits! That is a horrible gimmick. How dare you not give deposits back at the rate of $500! Horrible customer service when you factor that in. read more

Bought a car needed work after purchase. Wouldn't replace the battery but promised to do so

0 stars if I could!! I drove two hours for a car that has been in stock for the past 4 weeks! I had been communicating with one of sales reps ( don't want to mention the name because this is more of a management issue) for a week discussing the car, but was never informed about the horrible cosmetic condition. The car was so dirty inside and out, there were dents and scratches all around, and even if I wanted to purchase it I wouldn't be able to get it until a week after ( which was never mentioned during the conversations). Per original listing, it looks like the car cosmetic issues were photoshopped. There was nothing that said there were any problems with the car. They knew I was driving 2 hours with my family and still wasn't informed- it wasted my whole day. BUYER BEWARE!!!!! read more

Highly recommend going to Hampstead Pre-Owned to get your serviced. Their service department is very friendly, and ready to assist with your maintenance needs. I recently had the pleasure of getting my truck tuned up with their service team. I really appreciate the excellent service from their dealership, and gorgeous inventory of impeccably clean cars. I highly encourage you to visit, you won't be disappointed! read more

Deceptive advertising practices. They advertise low pricing online but then tacked on $1695 in additional fees when at the dealership (outside of the normal fees charged by dealerships), which was an 11% increase in the price of the vehicle. read more

Beware bait and switch pricing. $2000.00 added to price unless you finance with them. Lots of double talk. $799.00 "required by the state" doc fee. Additional $1295.00 bogus fee added to price. So much lying by the sales man and management. We walked away and will warn everyone we know not to bother with this very dishonest used car dealer read more

I was thinking about getting there, but after I saw how one Hispanic lady was treating the guy that was helping me out with the whole process I changed my mind, I'm pretty sure the person doesn't even get paid because when I asked him he said that it was an internship so I feel like is really messed up that you get treated like shit and you don't even get paid read more

This is a long review, but I encourage you to read it if you want to hear an honest recount of my experience with this dealership. This is likely the only negative review you will find because this dealership has a designated employee to handle and rectify any negative reviews that are left. I started the process of buying a vehicle from Hampstead Preowned over the phone as I live about an hour and a half away. I arrived at the dealership to test drive the car and was immediately taken aback by how unprofessional the sales staff was. There was nobody there to greet you when you walk in, they were all yelling to each other about what they were ordering for lunch and just overall felt very unprofessional. Honestly, I became anxious about purchasing a car from this dealership so I started looking up reviews on all sorts of websites and saw that they had a bunch of good reviews, so I ignored my gut instinct. Knowing what I know now, this makes total sense. After driving the vehicle, I noticed that the inside was still dirty, so I asked if they would have it detailed before the sale was final and the car was brought to me (they did deliver the vehicle for me, which is about the only positive). They also charge an additional $1295 fee on top of the price of the vehicle that is listed online and they state that this is "to make the vehicle as good as new", including an interior and exterior detail. I was told it would be detailed, when it arrived at my house it was still in the same condition that it was previously - not clean. I texted the sales person to ask about this, and she responded with some attitude stating that "she drove the vehicle 2 hours for me and if I wanted it detailed I could bring it back". The next day, after only driving it a few miles, the check engine light came on. I called to speak with a manager about this and was told to take it to Advance Auto to get the code read, which I did. I called back and told them what the code was and they said to bring the vehicle in. I purchased this vehicle for my dad, who flew to PA from Florida to bring the vehicle home. When he called to schedule it for service, they agreed on Monday. My dad showed up on Monday morning and had to remind the service department what he was there for and they said they didn't have the appointment in the books. He had to wait around for a while before they let him know they would take the car to fix it. A few minutes after he left the dealership, I received a phone call from the service manager stating that he couldn't remember which car my dad dropped off and why it was there. They also called my dad three additional times to find out what it was there for because they couldn't remember. When we called for a follow up to check on the status, we were told that the check engine light had nothing to do with the code that Advance Auto said and it was something entirely different so they had to order different parts. 2 days later, my dad went to pick up the car to drive it back to Florida and a couple hours later the check engine light came back on. Updated to add: someone did reach out to me after this review was left and was very friendly and helpful. The check engine light has gone on and off numerous times and a few different shops told my dad a few different things about what could be wrong with it - he bought new parts and we were asked to send a receipt showing the purchase (we assumed we'd be reimbursed for this). We didn't hear back after sending the receipt. After the review had been up for a few days, I was asked if I would consider taking the review down in exchange for half of our first car payment being paid by the dealership. I agreed. A week later, I asked about the status of the check being sent and I was told that the check wasn't going to be sent until we deleted the review, which is not what I was told initially. I am including screenshots of this interaction. I am not one to leave negative reviews, and certainly not of this length, but I wish I would have seen feedback like this. read more

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Jon crosman did a amazing job. Made my process easy and kept me updated all the way ​

Nice people! Great cars! Hampstead Pre-Owned techs did a great job cleaning up our car, preparing and fixing the few small things that needed repair. The initial salesman, finance manager and customer relations manager were very helpful throughout the whole car buying process. read more

Thank you, thank you, THANK YOU for posting your experiences with this dealership. My son and I were looking for his first car and a car/price at this dealership grabbed his attention. I looked at the ad and decided to check out the dealership reviews. GLAD I DID! I tend to dismiss the quick comments because ANYBODY(like employees, friends and family of the business/owners, etc) can post comments. When people take the time and provide extensive details, then I generally start paying attention. When others are posting the very similar experiences, then it's time to start adding them up. I am so very sorry for those who had to endure what you've gone through with this dealership, and I am so very thankful you took the time to let others know and save us the heartache you experienced. I pray you all were able to eventually find terrific vehicles at good prices. Just please don't forget to tell us about the good experiences as detailed as you did here! read more

Beware they will pull you in with a lower then market price but then they will boost it up by atheist 25% and bad interest even though I maintain great history and scores read more

These people are frauds. The car I wanted was 16,700. Then they said it's 18,700 if it's not financed. So I said okay ok I'll finance and the price after their fees and 1,000 tax was 19,500!! 3 grand in fees plus tax . They says this "HPO" is optional but I have text receipts of them saying it is not optional and you have to get it with the car. Stay sssy far away !! I have a claim with the Bbb for Anti fair competitive statues read more

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I did a pre application form online for a 2016 Mazda 3 then drove over an hour to come look at the vehicle at Hampstead. Saw it online and immediately wanted to check it out/make a purchase that same day or weekend. I arrived early for my appointment. The sales person (I'm going to leave his name out of it) went to go get the car so I could test drive it (without announcing he was doing so. I came out of the bathroom and he was GONE!) I sat for about 30 minutes. Nobody spoke to me or offered me anything at all. Right as I'm ready to walk out after waiting so long, the sales rep comes back in and says "Sorry, we had to jump start the vehicle." I'm automatically thinking "something is either wrong with the vehicle or nobody is coming by to test drive it. I bet can make a deal!" I thought WRONG! Test drove the car. It was nice but I had some concerns about how rough it drove around 45 mph, the fact that the interior had flaws (Mazda symbol was completely faded, scratches on the computer screen, dashboard starting to crack from the sun, etc) and the car only came with one key. Anybody who drives a Mazda knows a spare key is $900+ AT LEAST (for a switch blade key. This was a push to start and I'm sure it costs significantly more) to purchase and have programed. Car was listed for just under 15,000. It was a decent price for the vehicle in perfect condition; HOWEVER, I needed them to make a deal with me because it was NOT in perfect condition. I waited a day and offered $12,500. They only informed me that they declined my offer after I called and left the sales rep a voicemail. Thought it over more and called back to make another offer. Agreed to pay $900 less than sticker price , they need to give me a decent amount on my trade in, I told them I want to decline the HPO certification (it was listed as optional on the website and costs $1300,) and asked them to waive their processing and transportation fees as they are not required by law. The sales rep told me they cannot take one penny off of the vehicle, waive any dealer fees and that the HPO certification was NOT optional. it is- in fact, REQUIRED! I was beyond upset. The listings on ALL of their vehicles state: "Price does not include tax, tags, registration, dealer process $499 (not required by law), Freight $299 (not required by law), and Optional $1295 HPO certification." Optional and required have the complete opposite meanings!!!! I would never have wasted my gas, time and money to see the car knowing this! It does not cost a dealer a dime to process paperwork. Charging $500 and being unwilling to waive it for a sale is insane. Why am I paying a freight fee if the vehicle is dead on the lot already? Insane. The HPO certification being listed as optional (but really required) is insane. This is the definition of FALSE ADVERTISING! This dealership was going to have me pay sticker price for this vehicle that was NOT up to par then tax on an additional $2100 worth of THEIR dealership fees. Then sales tax on a 15k car, tags and title. This car would have cost me close to 20k after everything was said and done! I've heard nothing but horror stories about their service department and the "optional" HPO certification. I let the sales rep have it for wasting my time and STILL told him that if they can come down from the price- id purchase. I had 2.5k in my pocket, a car to trade in and was ready to give them a sale. I bet this man never even asked his manager anything. Fast forward to 5 days later. They must have heard me out and came down from the price. This car is now listed at 13,980. Did I receive a phone call? Nope! HORRIBLE business practices and false advertising all over their website. Car was also listed as never having an accident. Carfax report determined that was a lie. If you're going to spend the extra money on dealership fees that aren't required by law, at least go to a reputable dealership like car max where the cars are in excellent shape and they actually honor their warranties. I'd never purchase a vehicle from them at this point and recommend others to stay away as well. One of the worst experiences I've never had looking at or negotiating for a vehicle in my life! read more

Hampstead Preowned - FALSE ADVERTISING!!! Why list something as "optional" if it is actually "required?" - Body Shops Near Me - Hampstead, Maryland

Watch out for hidden fees! Ask for all of them before down payment. We did and walked away from the car. If you don't finance through them, they tack an extra $1000 (they call it a "rebate") onto your sticker price. In other words, if you pay cash, you're going to pay an extra $1000 forcing us to use their finance instead of paying cash. Astronomical HPO/Freight fee ($1000). This is for an inspection that they promised they would do for free. Proc/Doc fee $500? Too much! There's more but from just the hidden fees I showed you, you are paying $2500 over the sticker price. That's before tax and tags!!!! Your $18000 car is now over $20000, again before tax and tags! read more

Please do not patronize this business! The staff particularly, Rachel and Bernard they both lack professionalism and customer service skills! Rachel was quick to take a $500 deposit for a vehicle I was considering purchasing, however, Bernard( I don't know what his title is) refused to mail any paperwork to me at my address and suggested I come into the dealership after I explained to 3-people that I'm working out of town! Moreover, prior to me leaving a $500 deposit no-one had an issue with me being out of town and I agreed to e-sign the documents that was no longer an option fast forward to today and after almost 2-weeks me being out of town is a problem! It wasn't a problem when my daughter made the deposit it was okay that I wasn't there and her signature was acceptable! Rachel has not been helpful or professional once the $500 was paid! Please I beg you to stay away from this dealership, read the Dr yon yelp something I wish I did prior to leaving a non-refundable deposit! I'll own that but I will not tolerate disrespect, poor customer service and unprofessional behavior when I'm spending $1.00 or a few thousand! Oh and also head on over to BBB for more reviews of this awful business! read more

Do not reward bad behavior! Advertised price did not include 899 HPO certification, 299 Freight, 499 Doc Fee, plus more. Do not listen to the dealership's response to other bad reviews. I showed them a screenshot of another 1 star review which had painted the picture as a misunderstanding. Nope! These fees are NOT optional. I was told the HPO certification is not a "warranty or product care" and was a process the car had been through that cannot be undone. Maryland has very specific disclosure requirements that are laid out in Transportation Code § 15-311.1 which states: (e) If a dealer advertises the price of a vehicle, the amount of any dealer processing charge and freight charge shall be included in the advertised price unless the dealer clearly and conspicuously discloses the amount of the dealer processing charge and freight charge in at least 10 point and bold font within reasonable proximity to the advertised price. (f) The dealer shall attach its price statement to a window of the vehicle, next to any other price disclosure required by law.  The dealer's price statement shall state the total price for which the dealer is offering to sell the vehicle.  The total price stated shall include any dealer processing charge, which shall be disclosed above the total price in at least 10 point type as "dealer processing charge (not required by law):  $․․․․․․․․․․".  The total price may exclude only the taxes and title fees payable to the State. This kind of predatory business practice is highly frowned upon in Maryland. FYI there's a form to submit a complaint to the MVA (form CS-113). Use it! read more

I would avoid buying a car from this place. I'm not sure if they are continually understaffed or just very poorly organized, but it seems like this dealership does not value customers' time. When I found a car I liked here, I initially put a deposit down so I could come back and buy it the next day. Everything had been worked out already before I paid the deposit - all I needed to do the next day was sign the paperwork and pay. That took three hours for HPO to do (longer than the time I spent looking at the car the day before!). Associates kept walking past and ignoring me as I sat ready to buy a car. I was also told this car had two open recalls, and that I could take it to any licensed dealership to get those fixed for free. One of the recalls related to the radio, and I noticed a problem with the radio while test driving the car. I reasonably assumed the issue I saw was the recalled one because I was not told of any other un-repaired issues on the car. But, upon taking the car to a licensed dealership to get the recalls fixed, I was informed that the issue I noticed was actually a separate one that was not covered under warranty. I don't know whether HPO deliberately hid this information from me or couldn't distinguish the issue I saw from the recalled one either. Regardless, this was not a great situation and HPO did not really do anything to help me. After a month of trying to get this resolved, I just gave up because it was too much of a hassle dealing with HPO. read more

Clowns pull your credit and try to get you into a ridiculous terms do not let them pull your credit