Shawn was super helpful, honest, caring, and provided excellent service. Did everything he could (and more!) to help the process go smoothly and stress-free. read more

After calling and leaving a message 3 days ago for a call back I called back today to reach the Service Manager, David Bellucci, concerning a matter of a missing wallet that had club cards in it, that was in the console of my Ram. The intent of the call was to make the manager aware. He immediately took on the offense and told me that none of his employees could have done this. Quite the statement when he isn't aware of who and when an employee is in the truck. Telling me that my wallet must be somewhere in the truck. Again I stated that the only place my truck had been without me was at this dealership and the wallet is not in the truck. What turned out to be a phone call to make a manager aware, turned into a huge customer disappointment by his response. read more

Scammers - false advertising -shady salesman Chuck. Be careful they will change the price they quoted you on the forms you sign and you can't see that they did that since they don't give you paper and put it on a small tablet with a glare that doesn't allow you to see what you are signing. Then when you bring it to their attention immediately to the manager Steve - he says sorry can't change the price now even THEY changed the price to us unknowingly without our authorization and even though the advertised price and price quoted the same day were thousands less than what they charged. We will be taking this up higher to consumer affairs and corporate. read more

I was shopping for a Wagoneer all over of the country and find one at this location. Salesman (Dylan) helped me and replied back immediately with a price that fit my budget. He was super helpful in answering my questions and working with me hence I would need it shipped out of state to me. The entire transaction was smooth and quick. The Finance manager (Jim) was helpful and very efficiently in getting everything out to me to be signed. The car was shipped without delay on wonderful condition. The interior was very clean. I am super happy with my purchase and would definitely come back to purchase another car. I highly recommend you give these guys a chance and give Dylan a shot! read more

I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who purchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle's Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle's sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities. read more

I would give Len Stoler CDJR in Westminster 10 stars if I could. They are a phenominal team to work with, and I would recommend them to anyone looking for a great vehicle at a great price. Dylan was our Sales Representative, and he was awesome! He was very patient, knowledgeable and professional as he walked us through all of our options to help us to get the best deal possible. He and the Finance Manager (Jim) stayed until almost 10 PM (they close at 8 PM) to help us complete our deal. We alos forgot to get our tags from the trade-in, and Dylan drove 90 minutes to our house the next day to personally drop them off to us us. Amazing customer service! read more

Finance office 1/5, if you come here to buy and finance a car, DO NOT use Jackie (finance manager). Politely decline to do financing with someone else or return on another day to do financing. The true nightmare starts after you buy and finance the car with the dealership (who after more research was not in fact the lowest APR) lie #1 by Jackie. you have to do the footwork, which I did on my own. Red flag, but hey we really liked the car and sales staff. Well days later check on the loan pay off, NOTHING. Ok, may take couple days. Check with bank in a week, NOTHING. Call Jackie get some run around about 20-30 day pay off. Well coincidentally the process was STARTED that day of the call (you do the math here). So 6 days later the paperwork is started. "this is how things are done, I have worked at many dealerships"-jackie Call the bank again today 11/11/2024, NOTHING! credit score impacted. Call dealership, oh yeah it was started on 10/31 we know you signed the contract on 10/25 but that's not how it works. Jackie talked down to me like I didn't understand financing. Again with "I have worked at many dealerships, no one wires money"-Jackie sends me a copy of check that is marked 11/5 (yes, 11 days after contract was signed). It's 2024 and we can wire money instantly. OTHER Dealerships do in within a couple days MAX of signing the contract. credit score dropped 30 points from perfect because of this ordeal. Dealership "sorry, that's odd". I know you sold the car, made the money and now don't care. So the old car is on the lot and currently for sale with LIEN on the car. You are telling me that the management wouldn't bust balls to get the lien taken care of if someone was there to buy the car? meanwhile, both the GM and Jackie, sorry your credit score has been effected. I am left sending letters to banks, and credit report. JUST A HEADS UP keep a watchful eye when doing business here. I have the contract and screen shots for proof if needed BBB complaint filed as well Len Stoler you dealership reputation is being impacted by your Finance department!! "Your front door is the internet". read more

Bought a brand new high trim level truck here in 2023. The entire process was a hassle and has been ever since. I'd suggest another dealer. During the buying process the sales manager tried to intimidate me by standing over me while I was seated. I'm a decent sized guy, this dude was just overweight and rude. Sales person was supposed to turn my old tags in that day so I could cancel insurance on the old vehicle. he didn't. no one did. I later found that after the sale he just went home to celebrate. His Last name sounds like a beer brand from PA that starts with Y. I ended up going there, taking my tags off his desk and turning them in myself as he couldn't be bothered. The truck needed a few small fixes from the beggining, and scheduling this was a hassle as was negotiating a loaner for a couple days. This shouldn't be a discussion on a brand new truck with a sticker over $70k. Now I have 2 open recalls I have been trying to get scheduled, and my radio/ screen which controls everything is glitching badly. I have a warranty on it. I have called at least 5 times this past week alone trying to get this scheduled and keep being told I will be called back. I have not been called back. On the final call I explained I had been contacting them for the last 3-4000 miles trying to schedule this stuff and had the same issue. I expressed that if I wasn't called back by the end of Friday I would be leaving reviews and escalating the situation. So, here we are. Sales tries to intimidate you into buying. Also doesn't even hold their end of the bargain to turn in old tags Financing is bait and switch on warranty coverages. Getting service fixes scheduled even on a brand new off the lot truck is a pain. They let your vehicle just idle for long periods of time. Service folks don't call back to help with scheduling. They ask the same questions every time you call and they clearly don't keep a log in the system despite all the typing they do. Or they don't reference the log. It's terrible either way. Super stingy on loaners for services even when they are fixing things on a new truck that shouldn't be broken. In my case it was switches for seat adjustment that weren't there stalled correctly and wavy glass on the driver's side window. Look'ing for a new vehicle for my wife and will not be shopping this dealer. read more

Oil change time again. Things went much better with the oil change! When I checked in I told the person checking in my truck I had ordered a part for the tailgate and they were also going to install that. Also under warranty wanted them to look at seat cover. Fixed it last oil change but it came back off. Bad news all the did was the oil change and I had to remind them again of the other 2 items. Once I did the tool care of it quickly. read more

our sales representative, Josh provided us with excellent customer service. He was attentive to our preferences and presented us with a selection of potential vehicles, once we made him aware of what we were looking for. At no time did Josh attempt to persuade us one way or another as to which vehicle HE thought we should purchase, but simply honored our decision on the vehicle we thought best suited our purpose. our overall experience was a pleasant one with no stress or high pressure tactics and that was greatly appreciated. Josh was the absolute BEST! we really appreciate you ! read more

Had a great experience purchasing with the dealership, while being out of state. Everyone that was a part of the transaction was extremely helpful, even during some negotiating stages. We were in the market for a vehicle at another location, but the personal experence made use select this dealership to work with. read more

Is it possible to give zero stars? If so, that's how I'd rate this "business". I've attempted to car shop there but was completely ignored by the sales staff for over thirty minutes. I guess texting and updating their socials was more important than serving a potential buyer. Most recently, I called to schedule a service appointment for my Jeep. At the time I scheduled the appointment, I was told that a service rep would call me prior to my appointment as I had questions about the planned services and associated costs. No one ever called me. Later, I called and left a voicemail message with my cell phone number requesting a call back. No one ever called. If you own a Jeep and need service or you're in the market for a Jeep, I highly recommend that you find another dealership. read more

I purchased a 2024 Durango from Stoler Dodge on May 18th. Great experience before I paid for the truck. Worst experience after I drove it off the lot. Their sales staff is unresponsive and unaccountable. I will not be buying another vehicle from them. Three trips to them to have running boards installed. Two left side boards were sent to them by Mopar, then left side board was defective, 3rd time there they finally got them installed. Each time it was 100 miles round trip and I waited a total over 5 hours to have them installed. In fairness, the issue was not caused by their service department who were extremely apologetic. However, after the first trip to have them installed I asked the General Sales Manager if the boards could be shipped and installed at a Dodge dealership 10 minutes from my house. His response was no because they would have to pay them. No customer service skills. The cashier's check I used to pay for the truck was more than the cost of the truck. Stoler Dodge was supposed to mail me a check (almost $1000) within 2-3 weeks for the overage. After the 3rd week I emailed my salesman (Chase) twice, called the business manager (Diane) and emailed her twice, and emailed the General Sales Manager (Dwayne) over the course of a week. I received zero responses from any of them. I called Dodge's Corporate office and was routed through 5 different people before being told they couldn't help. They advised to go to Stoler Dodge in person which I did - another 100 miles round trip. I finally received the check 5 weeks after purchasing the vehicle. read more

i would choose this dealer ship for repair.my 2023 jeep wrangler for service within three days my gas tang get empty they tell me no problem come pickup the truck i was ask what is the reason losing gas they said normal on this jeep 2023 i was tell them look my neighbor have 4 jeep over size tires lift kit no problem, service adviser he was very rude with me and he don't answer my question hang up the phone in me he is name is david bellacci ,please dot talk this service manager, Jennifer is bet read more

took my 2012 jeep wrangler in for an issue with my oil pump that they installed in Aug of 2024 come to fine out the main barring of the engine is eating it's self they had my jeep for a week trying to get ahold of Hannah was horrible never there and never call back . finally went back today and they said there's no way that the oil pump caused that problem and quoted my $15,000 for a new engine read more

Attempted to purchase a Dodge Viper from Len Stoler Chrystler Dodge Jeep Ram. Got my finances together, got preapproval for the loan, and reached out online. Chuck LeDuc emailed me to start the process of making the deal. Monday AM, I leave a VM requesting pictures and service history details from the car. Not only did I ultimately get neither, but I had to circle back with Chuck to get a response at all the following day. I did get plenty of statements in his response about "its beautiful" and "let me know how we can transition to ownership" and "is this the car for you", however. Basic inexperienced salesman. No interest in your questions or helping you ensure you're buying the right vehicle. All he cares about is getting you to the dealership to try to sell you the car. For a car that is nearly 20 years old, they had no records on file to to support the purchase of the car. Lastly, upon showing intent to move forward with the deal and make the 90 minute drive - I was only then informed that I was unable to test drive the vehicle until AFTER purchase. How does that make any sense? Not sure why they would buy a Viper from auction if they are not capable of facilitating a transaction to sell it. Based off this experience, I would not recommend this dealership for any reason. read more

Update: I found out from a real mechanic that my tires was never rotated by this dealership and my rotors were never checked during the oil change. My tires thread were low as well. This costs me $1,700 in damage. They never called me back, they are disgusting P.O.S. What the hell is wrong with this place! This could've been avoided!!! STAY THE HELL AWAY FROM THIS PLACE!!!! SHAME ON YOU!!!! read more

Service department: I had a 1030 appointment and told the team in advance. I would likely need my one tire patched. I showed up shortly before 1030, and left 1240..... with absolutely zero reason or excuse for how long it took they pretty much just said sorry and let me leave with my car... they told me I could go without thing which would have been nice if I didn't already have to pay nothing because I got tire coverage when we purchased the car. read more

Oil change time again. Things went much better with the oil change! When I checked in I told the person checking in my truck I had ordered a part for the tailgate and they were also going to install that. Also under warranty wanted them to look at seat cover. Fixed it last oil change but it came back off. Bad news all the did was the oil change and I had to remind them again of the other 2 items. Once I did the tool care of it quickly. read more

Service Department is horrible. They don't communicate with the customer. I brought my 2021 Jeep in to have a part replaced at 7:30am. Was advised by Malcolm it would take a couple hours but it will be fixed today. So I left the vehicle and was told they would keep me updated. I explained that's my only means of transportation and I needed it back today. I even asked for a loaner vehicle and was advised they don't have any available. He promised it would be done. Hours have passed and no phone call, text, or note sent by a pigeon. I called at 2pm and once again Malcolm said it will be complete by 6pm and he would call me to keep me updated. Now it's 5:50pm and again no call. I called and was advised Malcolm left at 5pm and the only other advisor was on the phone but they would leave a note for her to call me. Again no call back. My advise to everyone is take your vehicle to another Jeep dealer. Don't deal with Len Stoler Jeep service department. read more

Horrendous finance manager Tara tried to stick us with a terrible loan and then recommend not going elsewhere. Extremely dishonest business practices and I have never been so insulted making a major purchase. Our salesman was very nice however, he was the only bright spot in a horrible experience read more

Worst dealership experience I've ever had, period. I drove my truck in to have the hydraulic clutch system replaced because the one I installed was difficult to bleed. I had just replaced the clutch myself, from flywheel to throw-out bearing, and all in between. First, they told me my pressure plate was bad, then, when I told them it was new, I was told my clutch fork must be worn. I had to inform them that I didn't bring the truck in because it wasn't functioning, but as a preemptive measure. It drove fine, but the hydraulic system needed bled a little as the clutch engaged a little too soon for my liking. They replaced the hydraulic system, but now the clutch doesn't disengage at all. They claim they will need to remove the transmission and inspect the clutch to figure out what is wrong. I physically drove the vehicle into the dealer and had previously put about 50 miles on it after the clutch replacement. I had to pay a tow company to tow it back to my house from the dealer. It was not drivable. The dealer actually made it worse, to the point that it can not be driven. To top it off, they threw the old parts away so I can't put them back on. They offered to do nothing other than to charge more money to tear into the transmission. The mechanic was Matt, and the service manage is JD McDaniels. Both are useless in my book. I bought a Jeep here about a year ago. It will never visit Len Stoler Dodge/Jeep and I will never step foot in there again. read more

I had been having issue after issue with my Jeep and my local frederick dealership was not helpful at all. With little mileage left on my warranty, I tried Len Stoler. Each time I went in I felt like I was listened to. Their mechanics were quickly able to realize something wasn't right. It took a while to diagnose however, the problem was found and I am now getting a new transmission! Very happy with the service at Len Stoler. read more

Nope. Didn't even try hard enough to make something work. If they had run more numbers or made more of an effort I would have bought a car there. Because I gave them a lower monthly payment they showed me an old car with more miles then I already had. I told them I wanted low miles. Welp went to PA bought a brand new car. Yes I paid more but the other dealership seemed to give me the attention we needed. They listened to my needs. Stoler lost my business and shame on them for not trying harder. Len Stoler just does not care. read more

This was the worst auto service experience I have ever encountered. A few months ago, Len Stoler changed the oil in my 2018 Jeep Wrangler. About 4 weeks after, I noticed there was oil on my garage floor and discovered a leak from my Jeep. I took it back to them to find out where the leak was coming from, which turned out to be between the filter housing and the oil cooler. I did a little research both online and with another mechanic only to discover this is common with Jeeps and usually caused by tightening the filter cap too tight. It is a design flaw with the Jeeps and when changing the oil, the cap should only be hand tight. The dealer told me it couldn't possibly be their fault as they only tighten by hand. I asked for the parts and discovered the cap is more than hand tight, or one brut of a man tightened it. (Wish I thought to have them check the tightness while I was still on the lot). They were not willing to discuss. When I asked if it is wasn't cracked when the oil was changed, what does he think happened. He said it probably just wore out. This is a piece of plastic with zero moving parts and only 4 years old and it wore out? Then to throw a little more salt in the wound, I was charged $839.08 in Labor. I spoke with them on late Monday afternoon and they did not have the part but by 8:19 am on Tuesday the Jeep was ready to be picked up. Doesn't seem like many hours were required to replace the cooler and that the labor charge is excessive. So what they want me to believe is, it's just a coincidence that the leak started shortly after an oil change, exactly when over tightening seems to be the major cause of these leaks. read more

Live local to Len Stoler, decided to trade in my Jeep for a maxed out 2020 RAM 1500 Limited. Took forever to pull the car from the blocked in inventory, they didnt bring the model or color I was looking for, had no reading materials or content covering the 2020, and flat out ignored my wife and kids. Also, try asking anything about eco-diesel and see where that gets you. Wish I could say this is unusual for the dealership, left Len Stoler and drove to Koons in VA the next day and purchased an 80K truck. Len Stoler crew, you guys and gals are literally giving money to other dealerships. read more

What a waste of time . Drove 45 minutes to see a Jeep that we made an appointment to see at 2pm on a Monday. Did I mention that we were on our anniversary trip to Frederick? But we decided to take time out to see this car anyway. It wasn't there. It had sold two days before. This dealership will not be seeing us again. read more

Not sure what the point of making an appointment to get an oil change is if we had to wait an hour and a half. Our appointment was at 1PM, they didn't even move our car until 1:30, and they didn't finish until 2:25. Next time we will go to jiffy lube. read more

I purchased a 2015 wrangler last month. I was not informed that the vehicle only came with one key until after the paperwork was signed. I was then informed that a new key could be made easily and it could even be duplicated at Walmart, which as I found out was not the case. I called a local dealership and I was quoted $275 to have a new key made since it is a chipped key. I emailed the salesman at Len Stoler to express my disappointment and to see if anything could be done but he never returned my email. I emailed him again and did not receive a response. I then emailed a manager at Len Stoler twice about the situation and did not receive a reply to either email. And the vehicle they sold me has a mechanical issue with the clutch. read more

We've been in Westminster about 4 years now and before that lived in Long Beach California. The job situation drove us out here and because I never had a "real" car before I bought a Challenger SRT before we left California. I get it serviced here at Len Stoler and haven't had a bit of trouble with them. They get me in fast, do excellent work , are easy to work with. I have about 120k on the car and it runs and looks brand new. I see a Jeep in our future and we'll be getting it from Len Stoler. I trust them. read more

Took my Van there because I have a Lifetime Dodge warranty. Was told that to look at the car it may cost $400 for diagnostic services .? when in fact my warranty calls for a $100 deductible which includes diagnostic services for a covered part ! I have 3 issues with my car one of which I'm sure is covered under the Car Warranty.... of course the service manager got offended when I suggested he could possibly find a part and fix it and say it was not covered..? And charge me 400 anyway..?? I wasn't born yesterday.. I know how some people can be , this was just an observation. Needless to say I will not be taking any of my vehicles to this particular Dodge dealership. Can't believe it would cost anybody $400 to figure out why a car won't start..??And again warranty should cover the diagnostics anyway I will be contacting Chrysler Headquarters to try to figure this out and post an update Later.... and ..AS... ALWAYS BUYER BEWARE..!!! read more

Len Stoler Ram is not the place to buy a vehicle if you are purchasing a car for your fleet or small business. While I highly commend the outstanding work of Evan McGrew who's hard work and attention to detailed kept this deal together, His back office worked the entire way to delay or make the process as slow and painful as possible. Len's Stoler's management and back office team was slow, demanding and extremely unresponsive took over a month to complete a simple cash deal because of all of their additional requirements and delays and when I tried to reach out to them not ONE manager answered my calls, emails or messages, specially Richard Sell whom I must have tried to reach on over 4 different occasions. its been over 4 weeks since they had received the funds to purchase the vehicle and to this day I am still awaiting important documentation necessary to put this vehicle to work. Needles to say that if you value your time and money and despite their friendly and efficient sales team, the management and back office make this a place to steer well clear off read more

Took the car in the first time, and they didn't order the correct parts. I was told it would take 5 days to order what they were origionally suppose to order. Two weeks later they finally have the part, and say it's going to take 2 hours to install. I drove up there 5 hours later, and they were just getting finished. All I needed was an fuel adapter bolt installed. I was charged $350 just in labor. I don't have a choice about buying parts from them, but I would never let them work on my car again. I was never given an estimate before hand either, or I would have taken my car to Midas. No way should labor charges be that expensive for a repair like this. read more

I had a great experience. Erik was willing to work with me over email to come to a great price on my Challenger SRT8. No other dealership would. Everything went smooth and my gas tank was full when I left. That is a big plus for me! read more

The process of the sale is very smooth, The financing process is also smooth, but if you are not careful they can really feed off of you and you are stuck with it once you sign. In all honesty they do what they are supposed to do. You just have to make sure you come fully prepared and have done research and get financing pre-approved before you come in. If you finance through them they add profit through there. They may lie about how much you make even just to get you approved on a loan. Be cautious. read more

Best experience at a dealership. Very friendly and not pushy at all. They worked with me to get me into the vehicle I wanted and got me to the pymt I needed to be at with no haggling read more

Expectedly, the sales staff here is very affable and helpful; HOWEVER, the woman who registers service department customers is--OMG--the MOST UNPLEASANT PERSON I've encountered in Westminster. I believe her name is Karen. Seemingly to be perpetually annoyed with the world, Karen has a VERY POOR 'tude and shouldn't be permitted to have direct customer contact. Because of her dismissive, indifferent and unresponsive demeanor, I chose on two occasions to take my car elsewhere for servicing. Because new car buyers would necessarily deal regularly with Karen, I am not even considering purchasing a car from that dealership. I'd rather travel to distant Dodge dealer than to encounter Grendel's mother again. read more

DO NOT BUY A VEHICLE here. They are sleezy, lying and cheating jerks. Particularly the Finance Manager, Diane Morely, who ran a hard check against my credit report *without my permission*, then lied about it. I was very adamant that I was not intending to finance the car with them. After my credit report showed that they had been fraudulently accessing my information the general manager had the nerve to say that they had the right to access my information without my consent. What's worse is that they sold me a vehicle that had a fuel pump recall on it, saying that "it's no problem at all.. Just take it to a Toyota dealer and they will fix it right up for you." Wrong. Toyota still has not fixed the problem, but has issued a public warning saying that the vehicle can simply stop anywhere and not restart again --potentially raising the risk of crash. Go elsewhere. Avoid Len Stoler's liars and thieves like the plague that they are. read more

We had agreed in principle to purchase a used Jeep Compass Trailhawk that this dealer had on cars.com. Had numerous emails with Chuck "the smuck" a sales and leasing consultant. Forwarded him a Copy of the DL, insurance, and loan approval letter. Said we'd be there Saturday to pick up the Jeep, did I mention it was a 225 mile drive for us? 8:30pm Friday night Chuck the smuck says everything's good to go, car is being washed, and will be ready for you in the morning. 8:45am Saturday morning we get a call..."the car is sold, but we can try to workout a deal on something new" No thanks we're coming for the car we agreed on and we're a half hour away, and how does a car sell before the dealership opens? Then text message from the smuck...we can put you in a similar blue one for the same price". Get to the dealership and we're told policy is first come first served...I tell them that's &$&@#% up and they threaten to call the police on me. So I would think twice before dealing with this dealer as it seems they're not good to their word. It seems like they tried to use a classic "bait & switch" on us. I also have copies of all emails and text messages from this less than honorable dealer and their "sales people" read more

Out of the blue we stopped to test drive a used Jeep that caught our eye thinking there was no way we could afford it. They gave us an amazing deal on a low mileage used Jeep and a great interest rate as well. Our Sales rep Linda McMullen was amazing. We were literally out the door in two hours from the time we stopped. Hands down the best car buying experience we've ever had ! read more