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    Koons Westminster Toyota

    2.6 (180 reviews)
    Closed 9:00 am - 9:00 pm

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    DO NOT WASTE YOUR TIME. I rather do 6 hour drive than to shop locally with this dealership. They mislead people with price, pictures and everything else. I was looking at a suv an saw it was fully loaded. When they did a walk through showing me on video, what I seen in the pictures was not what I seen in the video. They didn't want to bring down the price or give a discount but 2 days later I saw the price went down on the site by $500 . So you telling I was looking to get a suv by Friday but you can't work with my budget. Saturday an Sunday went by and by Monday the price dropped?? How ? Moving on . I emailed the GM Dan about another suv I was interested in. Haven't gotten a response yet. I'll take my business elsewhere instead of this place

    Drove up and purchased my 2023 Toyota Prius Prime here this past October. Kyle is the man. Was great to deal with. Love an honest salesman. Friendly team all around. They thoroughly answered my questions and were respectful when I declined upsells.

    Nicole R.

    JUST purchased a "certified used" vehicle from them on 8/27/2022 around 6:30PM. Only made it to I-95 before the car started to lose momentum and I couldn't accelerate. The engine light started flashing and I had to immediately pull over. Called them at 6:59 to let them know and was greeted with "well we are closed and can't do anything until Monday. We suggest you drive it home and have it towed or have it towed from your current location." I'm VERY disappointed in the lack of concern for my well being.

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    Review Highlights - Koons Westminster Toyota

    Joanne did an excellent job helping us through our decision process through all the paper work and delivery.

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    I was shopping for a Wagoneer all over of the country and find one at this location. Salesman…read more(Dylan) helped me and replied back immediately with a price that fit my budget. He was super helpful in answering my questions and working with me hence I would need it shipped out of state to me. The entire transaction was smooth and quick. The Finance manager (Jim) was helpful and very efficiently in getting everything out to me to be signed. The car was shipped without delay on wonderful condition. The interior was very clean. I am super happy with my purchase and would definitely come back to purchase another car. I highly recommend you give these guys a chance and give Dylan a shot!

    I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who…read morepurchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle's Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle's sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.

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    My wife brought her 2019 Honda CRV to Heritage Honda in Westminster for a manufacturer recall that…read moreshould have been routine. On her way home from the dealership, the dashboard warning lights began cycling through one after another while she was driving. To their credit, Heritage did come and retrieve the vehicle and provided a loaner. That is where the professionalism ended. After keeping the CRV for over a week, assigning three separate mechanics, and even contacting Honda directly, the dealership returned the vehicle to us with an estimate approaching $7000 in supposed repairs. We were told this was necessary to address the issue that had just appeared immediately after their recall work. Two weeks later, the exact same warning light behavior returned and my wife was left stranded nearly 60 miles from home. What followed was even more concerning. Heritage Honda attempted to shift blame to a trusted local garage that regularly services our vehicles, making unsupported claims about their workmanship and suggesting prior service was responsible for the failure. We sought a second opinion from another authorized Honda dealership. Their examination quickly dismissed the allegations made by Heritage regarding the local shop and found no basis for the claims that had been presented to us. Between the unresolved repair, the inflated estimate, and the attempt to discredit another service provider without evidence, our experience with Heritage Honda's service department raised serious concerns about both competence and integrity. Consumers and independent garages should approach this dealership's service recommendations with caution.

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    DO NOT BUY/SCAM I…read morefeel like I'm in a dystopic nightmare. Irony exists within names when in hell. "Integrity". Upon research and review of horror stories I can confidently say that my experience has been close to, if not met, by the realm of terrors reserved for only the innermost delusions of hell. I was sold a lemon. Hook, line, sinker, yet the reviews I saw preached that this was not the case. I surveyed the dealerships around MD and VA, and stalked for the best deal from what I thought was the best opportunity. Just like a nightmare, all seemed rosey, until my engine block shuddered and sounded to a stop in the middle of the highway. Not only did my car shudder so did I. Like claws against my spine I realized I had risked my credit and future on a lie and I felt a harsh, freezing cold, embrace my entire physical existence. My engine had been misfiring before, and now had overheated. It seemed the previous owner had a coolant leak and the engine had began to overheat, causing moderate piston misfires. This issue had ran its course to cause severity throughout... but the horrors only began. I was promised an extended powertrain warranty... one I never received evidence of in months of my ownership. Within 3 weeks of purchase my car overheated to a stop, I fixed my coolant tank. Within a month the misfiring dealt its damage. An untold hundreds of dollars of damage. I now sit at home, facing a fee similar to my rent with no way to earn my income. I have been scammed. I have been tricked. As well as betrayed by what I thought were similar breeds as I, Military. I not only feel mishandled and taken advantage of. I feel utterly mishandled by family in arms. The seventh layer of hell indeed, Maybe it was a misunderstanding and an oversight? I sure hope so... I so badly wish my perceptions to be repaired. I will be contacting the Better Business Bureau for fear of my livlihood and future. DO NOT BUY/SCAM

    Koons Westminster Toyota - car_dealers - Updated May 2026

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