The vehicle that I purchased and the salesman (Craig) that helped me were great. I had an issue with opening the vehicle documents that were sent to me in an email. I contacted the finance dept and customer relations asking for help; left 2 voicemails for each and sent an email to finance. Received no response. I was able to figure out the issue on my own but the dealership was no help. read more

Worst customer service ever. Made an appt and I was bumped because the internet salesman had another couple arrive after my appt. Double booked. I sat and waited while he closed another deal. Then they grossly undervalued my trade. I asked them if there was any wiggle room and they said hard "NO!" I said that's fine and left. I was later told that they would drop another $500 off after I left and got home. I took off work to go to this appointment and was a total waste of time! I also asked if I could transfer my tags to save money and no one could give me a straight answer. Stay say from this dealer. Craig the internet salesman and Bricethe sales manager are the culprits of my dissatisfaction. Buyer beware. read more

Rude and unsupportive to a military member. I am active duty Navy, deployed and on the west coast, trying to purchase a vehicle for my wife who moved ahead of me back to the east coast. After a lack of transparency and communication over several days, I contacted the sales manager. I agreed to purchase a vehicle at the website price. I obtained a loan, got insurance for the vehicle, only to be told that I had to physically be there for the vehicle pickup, even though my wife had a Power of Attorney, which we had spent over $100 getting made and sent out to my wife for specifically for this vehicle. A few hours before pickup, I got a rude text message that the car was sold to another buyer, with no apology or explanation. Unprofessional dealership. I don't recommend giving them your business. read more

At my 30k mile maintenance appointment (under factory warranty mind you) I took my Highlander in for service to the Koon's Toyota of Westminster, MD. I found an oil buildup along the transfer case and transmission. Koon's had it for about a half hour and told me I had spilled motor oil there was no leak and assured me they had cleaned all of the buildup off of my vehicle. Let me say, both the engine oil pan and engine oil fill are on the passenger side of the vehicle. The transfer case and transmission are in the drivers side middle. I immediately drove it home and checked. They actually did nothing. I ended up cleaning it all myself. At my 60k mile appointment the same buildup was back. This time I called Heritage Toyota in Owings Mills. Before I got home, the Heritage technician had sent me a VIDEO of underneath my vehicle detailing everything he'd found INCLUDING a faulty gasket between the transfer case and my transmission. Thank you Heritage Toyota! Thank you Koon's of Westminster for doing absolutely nothing and letting me drive an extra 30k miles with a leaky transfer case. read more

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I do NOT intend to ever go back to this dealership. I'll save you the story-line and get right to the punch-line. I specifically asked the salesman (Jeremy S) to check that the car I was interested in was ding/chip/dent/damage free before making the drive of over an hour to come see it in person and test drive it. He said it was "IN MINT CONDITION". Jeremy lied. During my walk-around of the vehicle I found MULTIPLE dings in the paint, scuffs on the doors, a chip out of the windshield and one of the plastic front-wheel fender-things was actually cracked nearly in half! That doesn't sound like "MINT CONDITION" to me! So, I swallowed my pride and test-drove the vehicle and sat down with Jeremy to negotiate. They low-balled my car's trade-in value by at least $2K and I had to fight to bring that up a little, but still not to a place I was happy with. They refused to bring the sale price of their own [damaged] car down and refused to even bring up my trade-in value by $500 to off-set the damages I'd need to repair on the car myself if I bought it how they were selling it. PLEASE LEARN FROM MY MISTAKE and DO NOT go to Koons Westminster. They will lie to your face without apology and undercut your trade-in value. Clearly they do NOT care about the customer or working towards a win-win deal! read more

Joanne Virgilio is the Salesperson to see at Koons Toyota Westminster. I purchased 3 new Toyotas from her since 2023 and 7 total since 2004. She will always help you with your vehicle wants and needs. Dan Harkins, the General Sales Manager is there to help as well. Special mention too to Cecil Khan and Aishah Asi of the Finance team. They are helpful in getting me a reasonable car loan rate based on my credit worthiness. I am a customer life for Koons Toyota Westminster! read more

Jacob Staub in the service department is amazing. He always takes care of me every time I come in. Pricing is always good and the get my tundra done quickly. I highly recommend Koons Toyota read more

I test drove a vehicle yesterday, already to purchase it. They told me I could put a down payment on the vehicle to hold it. But when I called to put the deposit down, nobody answered the phone and nobody got back to me called several times. No call back following day. Try to put deposit down again And they told me they only accept deposits and they sold the car to someone else. read more

I do not recommend Koons Toyota of Westminster for service. They are a mess. I brought my car in for service a month ago because the service light was on. I had the checklist tune up and had new brakes put in. When I picked it up the maintenance light was still on and now the brakes squeak. I had a 12:30 appointment ( two weeks later because they never checked messages on their answering machine) to get this issue fixed since they caused me to have to return. I waited for 1 1/2 hours on 4/15 and they still hadn't touched my car. I live 30 minutes away. My service coordinator; Molly was inundated with her work load but and did nothing to check on me or my car. When I said I had to leave she said; with no apology; " did you want to reschedule?" I said; "I want to speak to the manager". She said okay and 10 minutes later comes out and says; "He's on a phone call". I said to her to have him ( Patrick) call me. He never did. No " WOW" here. It is sad to see this as their service department was so much better in the past. Stay away. They do not care. read more

Very sorry to say that we would not recommend Koons Toyota of Westminster. They are in our backyard and this was the second car my wife has purchased from this dealership. It will also be her last purchase from Koons Toyota of Westminster. We were fed many stories during the process. Some were partialy true but clearly stretched and some were outrageously false and flat out bold faced lies. When making a purchase with vehicle prices as high as they are, the last thing you want is to KNOW you are being lied to. There are many Toyota dealers out there that will treat you better and conduct their business in a honest fashion. This isn't one of those places. I suggest you do research other than the Koon's Toyota FB page and check reviews using Yelp, Google, AI, etc. Buyer beware. read more

Me and brother drove 3+ hrs to buy a car that we made an appointment for. Come to find the car was sold already, after test drove, waiting for paper work and they tell us that it our fault that we didn't check out phone text messages like he supposed to check his phone when driving. Horrible customer service. The seller offer another vehicle similar and we say are you able to compensate us for the vehicle offer due to the issue if we was to get it and he say NO. I won't recommend this dealer. I served this country 10+ and this is how they treat veterans. read more

I've probably bought a half dozen cars here over the last 20 years. I've always felt treated fairly and respectfully; service has been fairly priced and competent. Mary Anne in new car sales is a consummate pro. That said, there certainly is a lot to despise about the care dealership industry. The industry's reputation for trickery and deception is legendary. Everything is an upsell and if you know that, you won't be surprised or frstrated when they spin that stuff out on you. They can't help themselves - its what they do. So is Koons Toyota a perfect business - no. No car dealership can be - its inrinsic to that industry. But a savvy consumer will be well-treated and sold quality good and services at a competitive price. Maybe not the cheapest price - but be honest - sometimes you win the battle and lose the war by storming out over $200 or something. The industry will get you somehow - it just does. read more

I purchased a 2021 Highlander last June 24 from here- 31k miles for $35k. My transmission completely failed at 50k miles. Turns out, Toyota issued a service bulletin in 2/21 regarding certain models of the 21 Highlander having transmission issues and failure. This dealership failed to disclose this to me and fraudulently misrepresented the condition of this vehicle. I was also provided a clean carfax report. They knew for 3 years this model of the Highlander had this issue, concealed it from potential consumers, and failed to address it. While service bulletins are not the same as a recall, the dealership's failure to disclose a material defect is fraud. No wonder there are a number of class actions pending against Toyota. BTW, my 2011 Rav 4- 250k miles, still going strong. read more

I was right in the middle of buying a car over the phone and they sold it to someone else. And when I tried to call, my phone is blocked. Not to mention they hit my credit like three times which will bring my rating down. Good riddance. Reading equals zero stars.. read more

WOULD NOT RECOMMEND. Despite their high ratings, I cannot recommend this dealership. My experience started pretty standard, then went south very quickly. The salesman assigned to me (Christos) was EXTREMELY pushy with the add-ons, specifically the gap insurance, and made both me and my friend who had accompanied me uncomfortable. He repeatedly (probably around 7 times) tried getting me to buy the dealership's gap insurance which I repeatedly declined. Christo would then say to me, "Come on, Natasha. What are you not telling me here? Come on." I responded with "My insurance already has gap, and it's at a better rate that fits within my budget." That was the primary reason I wasn't interested in their gap insurance, and I told him this several times. Of course, he kept asking and continued trying to sell. As I continued saying no, Christos became visibly upset and had what I can describe as the equivalent of a grown man tantrum. Suddenly, he didn't want me or my friend in his office with the excuse, "We're getting busy out here and I need this space." So, I'm on the phone with my insurance giving out personal info in the lobby now because he's upset. And no, not a single person walked into his office, and the lobby was almost empty which is why I feel comfortable attributing this to his temper tantrum. After more uncomfortable experiences with Christos (again, he's visibly upset and snapping), I was ready to go. The gentleman I had spoken to initially gave me my keys as I was leaving the dealership. He told me the service folks had put the key pad on incorrectly and asked if I'd like him to correct it. At that point, I was so uncomfortable, I just wanted to leave. Plus, it's only aesthetic, right? Once I got home and tried locking my door with the keys, I realized it wouldn't work. Why? Because everything with this dealership is a horrible experience. So, I shouldn't have been surprised when about three weeks later my car wouldn't start, and I had to replace the entire battery. After only three weeks... The dealership still has some responsibility over the car for the first 30 days or 1k miles which is one reason I felt comfortable reaching out to them. I was also frustrated which I think is justified. I tried getting in touch with Christos and the GM both who never got back in contact with me. Overall, this was a horrible experience, and unfortunately, this dealership is one I'd specifically tell women to avoid because I do think that played a role. If I was a man and 6ft, I'm sure Christos would not have treated me or my friend the way he did. He is a pushy, and sleazy salesman, so if you do use this dealership (please don't) at least avoid this specific salesman. Good luck! P.S. Pardon any typos. A little frustrated a I write this. read more

recently bought a truck here, said we would get an email with everything we signed, over a month ago. We've reached out multiple times about not receiving anything we signed. Told us they would send us copies through mail still haven't received anything! Nobody will answer our calls or emails! read more

DO NOT WASTE YOUR TIME. I rather do 6 hour drive than to shop locally with this dealership. They mislead people with price, pictures and everything else. I was looking at a suv an saw it was fully loaded. When they did a walk through showing me on video, what I seen in the pictures was not what I seen in the video. They didn't want to bring down the price or give a discount but 2 days later I saw the price went down on the site by $500 . So you telling I was looking to get a suv by Friday but you can't work with my budget. Saturday an Sunday went by and by Monday the price dropped?? How ? Moving on . I emailed the GM Dan about another suv I was interested in. Haven't gotten a response yet. I'll take my business elsewhere instead of this place read more

Koons Westminster Toyota - Pictures on site. - Car Dealers Near Me - Westminster, Maryland

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They are not reliable and full waste of time. I was looking to buy this used toyota camry for my mom's birthday. I had been emailing them back and forth for days and this morning I held off Alex shor and Billen Sobo (I think I spelled it correctly) to make an appointment to view the car they ensured car was here after driving over one hour to get there they said the vehicle was sold out yesterday. They wasted my time and my moms time. They need to be more clear and provide information not to bring the customer all the way and try to sell a different car. I am particular what I want. I will not recommend this place to anyone! Waste of time!!!!!! Do not buy a car here they don't care about your time! read more

So after receiving the truly sincere response from the dealership, I decided to call Vitaly. I called and as soon as I asked for him, I was questioned "Did HE call YOU?" I simply said I'm returning his call. I was immediately greeted with "When did he call you?" I said to the lady providing me the exceptional service "I'm returning his call, thank you". She asked what it was in reference to. I politely said that it was between he and I and if she needed to be aware of our conversation he'd include her. After being put on hold for about 2 minutes, I was disconnected. Again, this dealership has no place in relation to other dealers. They are impolite, inconsiderate, and will never see my business or that of any friend or family member as long as I can help it. Best of luck! ‍ read more

Well, I should have known when I read these reviews not to even try. Went to look at a few used SUV's they have and was set up with Jeremy Bittler by the internet person that contacted my wife. Complete joke from the beginning, neither of the vehicles where one the lot in which the internet contact never mentioned. So, Jeremy seemed lost looking for the vehicles also seemed frustrated that he had to deal with us. We drove to a storage lot where the vehicles were. This is when he tells us he couldn't even let us drive them technically because he didn't have a copy of our license. He did allow my wife to drive around the parking lot. We asked there about online price which he said, "they put their best price on-line because of the foreigners that will come in and negotiate for hours." It was late at this point so we told him we would be in touch soon. Next morning I emailed Jeremy about the pricing information and asked if we could work some of it out via email. I sent him all the information on my trade including pictures. He sent the price in which was the same number as listed on-line and asked where I wanted it to be. Offered $500 for my trade. My reply was so you don't negotiate the sales price and your low balling the trade number as well. His reply "We can buy your car all day for $500 at auction." Clearly Jeremy is either new at this or possibly just someone they hired to fill a seat in case they have a busy weekend. Hell, they may even use him when they don't want to sell cars that day. Either way we will not be purchasing this vehicle or any other vehicle for that matter from here. Do better. From a former Koons employee. read more

Joanne Virgilio helped tremendously in our most recent buy of a 2021 Toyota 4runner. We bought it while still in Hawaii and they worked with us through the whole process, made it super easy to buy our new car. Thank you again. read more

Drove up and purchased my 2023 Toyota Prius Prime here this past October. Kyle is the man. Was great to deal with. Love an honest salesman. Friendly team all around. They thoroughly answered my questions and were respectful when I declined upsells. read more

Koons Westminster Toyota - Car Dealers Near Me - Westminster, Maryland

JUST purchased a "certified used" vehicle from them on 8/27/2022 around 6:30PM. Only made it to I-95 before the car started to lose momentum and I couldn't accelerate. The engine light started flashing and I had to immediately pull over. Called them at 6:59 to let them know and was greeted with "well we are closed and can't do anything until Monday. We suggest you drive it home and have it towed or have it towed from your current location." I'm VERY disappointed in the lack of concern for my well being. read more

Koons Westminster Toyota - Car Dealers Near Me - Westminster, Maryland

Joanne Virgilio helped me find the perfect car here at Koons! She made it a priority to find the right deal that works for both of us and made sure to answer any questions and concerns I had about the whole buying process. As a first time buyer, you hear about dealerships all the time so it was great to be helped by someone who is approachable, direct, and eager to find you what you need without making you feel blatantly pressured or deceived. Overall, it was a positive and engaging experience buying a car from Koons Westminster and although you won't catch me buying a car again anytime soon, I would still check them out if you're in the market!! read more

I bought a used Toyota Highlander Hybrid here in 2019, very easy and smooth transaction on a great vehicle. This week I sold them my RAV4 Hybrid and again an easy transaction. They came to my house with check in hand and picked up the RAV4, it doesn't get any easier. I would definitely keep doing business with this dealer. read more

Koons Westminster Toyota - Toyota RAV4 Hybrid - Car Dealers Near Me - Westminster, Maryland

Was looking to just sell vehicle most dealers have no desire to deal with that type of transaction... Nate and team were fantastic start to finish and even came and got the vehicle when I get another car they'll be my first stop A+ service all around read more

Thank you Joanne Virgilio for you best Customer service and car buying experience ! I love my car and always will remember Koons Westminster is the best car dealership !! read more

Update (7/28/24): I contacted the sales manager, Dan Harkins, by e-mail as suggested. I waited over a month before updating my review. I never received a reply. I am choosing to lodge a complaint with the BBB. Reading reviews on the BBB website was eye-opening. I suggest stopping there before buying a vehicle, particularly a used vehicle, from this dealership. Many unresolved complaints. I have bought two cars from this dealership; a new RAV4 in 2019 and a used Chrysler Pacifica in June, 2024. I will never buy from this dealership again. Kyle, our salesman was wonderful, and when I discovered a problem with our used van, he responded, which I truly appreciated. However, this dealership duped us. While the carfax was clean, upon inspection by our personal mechanic, it was obvious that the van had received mediocre bodywork and a paint job - also very poor. This was my first experience buying a used car. The paint/ bodywork flaws are immediately evident to trained professionals- so either the inspector did a poor job or the dealership chose not to disclose this information in order to get more for the car. Either way, I have completely lost trust in this dealership. I reached out to the salesman and he told me that "he's sorry for my concerns," and that the "inspector is probably the best" they have. Either way - I don't appreciate this style of doing business. They're either shady or negligent. I have learned my lesson... get used cars inspected privately before writing a check. Buyer beware of Koons Toyota in Westminster. read more

Our daughter goes to school out here so when she was having trouble with our hand-me-down Toyota, I thought what better place to take it than a Toyota dealer? WOW, what a mistake. They had the car off and on for 2 months, and had her pick it up three times, only to find the problem had not been fixed. The second time, she couldn't even get it off the lot! How do you call a customer and tell them "Your cars ready" when it's not fixed? There must be a couple problems here: (1) There is no checks and balances system, meaning no one randomly goes behind someone else's work and checks it for quality (They call it Quality Improvement in most corporate atmospheres); (2) The garage employs "technicians", not mechanics (my mechanic pointed that out to me). These are folks with little experience and most likely not graduates of a respected trade school. They merely change oil and spark plugs. The car is now at our local garage because, you guessed it, one day after my daughter picked it up, the problem came back. I had to pay a boatload to have it towed back to Bethesda. And the kicker? Our mechanic said Toyota Westminster fixed something that didn't need to be fixed! So I paid quite a lot of money for parts and labor that weren't needed. Two stars, because a couple of the front desk folks were very pleasant on the phone and my daughter said they were pleasant to deal with in-person. read more

My husband was in need of a new vehicle and we stopped by Koons Westminster Toyota Saturday to check out inventory. It was extremely busy which I was happy to see a business thriving but worried about the wait time. He found something almost immediately that he was interested in and into the dealership we went. Joanne Virgilio greeted us and despite having two other customers began the process of getting my husband into his new truck with a lower than sticker price. We appreciated her efficiency and professionalism. It was a great experience working with Joanne! read more

We had a very positive experience at Koons, especially with Kyle Smith. He was professional, courteous, and very knowledgeable. Also, we liked that he didn't push us to make a decision and was totally respectful. read more

Stopped in early this afternoon to have front brakes replaced on my Tacoma. The sultry Miss Molly said they couldn't do it today as some of the techs are soon heading home. I asked about tomorrow, Saturday, and Molly looked sad and said they were booked. She scheduled an appointment for next Monday. So, I drove down to Heritage Toyota in Owings Mills. My truck's brakes are being replaced right now!! Thanks Heritage and no thanks to the effervescent Miss Molly and Koons. I live in Westminster and this is the second time recently that Koons in Westminster has let me down. I think I'll begin driving past Koons on my way elsewhere. Sad. And by the way, every time I've been at Koons, including inquiring about a new pickup, I see techs running back and forth to the bathrooms, chatting each other up, and standing around reading their phones. read more

I was looking to sell a car when an ad for an extra $1,000 from koons popped up. I was put in touch with their car sales department. With the 1k bonus my offer was up to 7k. I talked back and forth with them for a few weeks about the car and details about it. After a while my offer was reduced to 5k which included the bonus offer. This was $800 under the kbb instant offer I received from other several other dealers. So even with the bonus I was being lowballed here unfortunately. At least I was told in advance and didn't have to bring my car in and waste more time. I ended up taking my car to apple ford in Columbia who gave me over 1k more than the pathetic offer Koons made. Communication was good which is the only reason I am even rating them 2 stars instead of 1. I'd easily recommend Daniel at Apple Ford in Columbia over this place. Easy to deal with and quick transaction. read more

A little over 4 years later and nothing has changed, which is not good. I purchased a Toyota Rav4 hybrid from CarMax in December. On May 1, 2023, I broke down on the side of the road and received a Hybrid Failure message. As I have done in the past, I purchased the Carmax Maxcare extended warranty plan. I live in Hampstead, so the closest place for me is Koons in Westminster. I thought I would give them another chance since it had been years since the last time they tried to scam me and was hoping after all of the negative reviews I have seen that they would improve things. I called Carmax to verify everything and was told once again that any Toyota dealership takes the Maxcare plan, however being that the car is still relatively new, it also has the factory warranty in effect, and they will tow it to the dealership of my choice. I called Koons. I was told that they have never accepted the CarMax warranty (even though 4 years ago they absolutely did on my old Rav4 when they fixed my oxygen sensor). I was also told that since I didn't purchase the Toyota extended warranty, I had zero coverage and would have to pay out of pocket for everything. I reminded them that this car is a 2021 and has less than 6k miles on it, therefore, if something is wrong it is covered under the factory warranty that every car comes with (3 years, 36k miles). I was told again that there was no extended warranty, they do not and have not ever accepted Carmax warranties and I would pay out of pocket. So I called Bill Kidds of Cockeysville, which I highly recommend. They assured me that yes, the car still does have the factory warranty and they do work with the Carmax plan, as all dealerships should. She even informed me of some free services Toyota offers for the first couple of years when you buy a car... oil change, tire rotation, etc. Although I can't say whether Koons does good work or not since I didn't let them so much as look at my car, I wouldn't take a vehicle there under any circumstance. If they are going to lie to you about basic coverage information you can find out from a Toyota commercial, would you really trust them to give you a diagnosis and estimate? Run, run far and fast (or at least to Cockeysville) read more

I had bad experience with the salesman named Jim Shea, who worked at the used car department. I original got referred to Josh, but Jim was the one messaged me on the Facebook message. I rather have Josh than Jim. Somehow, Jim took me instead of Josh. Jim added many hidden fees into my package, included a thing call "dealer add" which is $317, processing fee $300, and DMV Tag/ fees $300. We were asking him that if he can take off the dealer add. He said no, it is the dealer stuffs and he can't take it off bla bla bla. It was my first time ever went to a dealer to get a car, so I did not aware of those hidden fees. He took advantage of us that we do not know much about all of the fee. Even though after making enough money from me, I texted Jim asking about the broken mirror that I saw in the car. He kept saying that it's coming "this week", but it did not really ready until a month later. I kept texting/ calling him asking about the part for weeks. He mostly ignored my texts. If he's nice, he should reply to the text when customer asked. In additional of my unhappy experience is that I texted him asking about the additional key. I want to make an additional key but he never ever reply to my text. I have to call into Koons and asked to talk to him. He ignored most of my texts after he makes enough money from us. This is rip off. I don't know about the other dealer but this guy, Jim Shea, is not the good one, he ripped you off, and will ignore most of your texts until you called into Koons, talked to the customer service and specific asking for him. When my car got recalled, I had to text Jim and asked about how to make appointment and what to do with it. He ignored my text. I had to drive back into the dealer personally to ask for him. When he got my mirror fixed, he told me to go to the garage station to get my recall taken care, and he also told me that he already talked to the Josh overthere. I drove there and told them that Jim sent me here, they didn't aware of that at all. Also, after they fixed my recall; the technician somehow left a screwdriver and a lid in my car. I did not notice about the screwdrivers and the lid there until the next day. When I came back to Koons and told Josh about the screwdriver and the lid that left at behind of my car seat. Josh told me that the technician that worked on my car was not there, so he did not know why those left in my car. I doubt that they even did not finish fixing the car at all. I would not recommend Jim Shea as the salesman to anyone, he is unprofessional and he will totally ignore you when he made enough money out of you. read more

I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found it". "Send me a form so I can put a deposit on it" I told the Product Specialist. The form comes back $5K higher than what was emailed to me earlier in the day?1?! "You will need to discuss this with your manager and call me back" I said, quite perturbed. Since then....crickets. read more

I recently bought a used vehicle here and the used car team was great. I had a mechanical issue with the car and brought it back....without question or hesitation Steve from internet sales contacted Jay out in service and he was the man. He ordered all the parts, gave me a loaner vehicle until my car was fixed.....if you are looking for a great place to buy a vehicle please come to koons in Westminster, they have a great team read more

Frontdesk rude ! I had a appt to meet Cody an Cody was great !!!! The guy who crunches the numbers was so disrespectful an treated my 21 year old daughter terrible ! He made fun of her an laughted at her an said you let your mom make all you decisions. I think his name is Gary ! I did reach out to general manager but they never responded . I wouldn't go here !!!!! The guy who crunches the numbers was so rude . I had to leave to get my daughter so I didn't get to meet that numbers guy . He a narcissist an I will never go back . How can u treat a young women like that ???????!!! read more

I just bought a used car at Koons Toyota Westminster. Brady Kucharski was my salesperson and he was awesome. Very knowledgeable and made the entire experience better. Lane was the finance guy I dealt with. I usually dread this part of the car buying experience but he was very direct and helpful. All in all, I left there completely impressed with the dealership. read more

I purchased a used 2018 Toyota Camry with a Toyota Certification so I didn't really think to "inspect" the car thoroughly. Once I got home I noticed my front bumper was being held on by drywall screws and all after market parts were on the car along with a huge dent that was happened out. After taking my car to a body shop, frame damage was found. I contacted Koons general manager Vitaly Gurvich and returned the car and didn't receive any compensation not even a sorry only "people make mistakes". NOT ONLY did they un-certify the vehicle, but they placed it back on their lot!!! This place is disgusting and not trustworthy. Take your business elsewhere!!! read more

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