I could not be happier with my vehicle and the service I received from Kevin Wilson and others at…read moreUnited Used Cars. Kevin never pressured me in any way during my car search. I test-drove numerous cars on the lot and in the end, chose a less expensive one of two he knew I was interested in. He could have steered me toward the pricier one, but he was completely focused on my happiness as a customer. He provided me with the CARFAX report and talked me through the financing in an understandable way. I had a slight issue with the car during the first month, and they fixed it quickly and at no charge. I love my Honda Fit, and I would recommend this dealership to anyone and purchase from them again in a heartbeat!

Good people and good vehicles. I don't know what else I can say other than the customer can't go…read morewrong here

Really like this place. We switched to Schnauble this year after less-than-desirable service at a…read moredealer. Four major advantages to taking your vehicle here: 1. If you schedule your appointment, you will get an honest answer about when the work is going to be done. 2. They do great work. 3. They listen to the customer and make reasonable suggestions. 4. Everyone is friendly. Feel so fortunate to have found this business.

My brother recommended Schnauble Automotive to me and my X-husband. Both of us were pleased with…read morethe work that was done on our cars. I would refer anyone to go there, they are friendly and do excellent work.

Excellent products and excellent service! I live closer to southern Maryland, but I would…read moredefinitely return to Jarboe Motors for future vehicle purchases. My experience with the owners & staff was terrific; Charlie and his dad were wonderful to work with! They were extremely knowledgeable and accommodating. Their prices were very reasonable, and quickly determined to be fair by my lender. The vehicle I purchased was in excellent shape, both mechanically and cosmetically. I purchased it to drive my daughter and her friends, and I feel VERY safe and secure using it to drive the kids on short & long trips. I've purchased from new and used car dealerships over the years, and my experience with Jarboe Motors is one of the top two car-buying experiences I've had. I highly recommend them to anyone shopping for a car; it is worth the trip to Jarboe Motors to get a reliable, safe vehicle!

https://youtube.com/shorts/5tysCZXips4?is=WsyaOMLSv7ULxQAS…read more I'm just gonna post the link to the video. This dealership and whomever runs it are total scam artists. Beware.

Shawn was super helpful, honest, caring, and provided excellent service. Did everything he could…read more(and more!) to help the process go smoothly and stress-free.

After calling and leaving a message 3 days ago for a call back I called back today to reach the…read moreService Manager, David Bellucci, concerning a matter of a missing wallet that had club cards in it, that was in the console of my Ram. The intent of the call was to make the manager aware. He immediately took on the offense and told me that none of his employees could have done this. Quite the statement when he isn't aware of who and when an employee is in the truck. Telling me that my wallet must be somewhere in the truck. Again I stated that the only place my truck had been without me was at this dealership and the wallet is not in the truck. What turned out to be a phone call to make a manager aware, turned into a huge customer disappointment by his response.

The vehicle that I purchased and the salesman (Craig) that helped me were great. I had an issue…read morewith opening the vehicle documents that were sent to me in an email. I contacted the finance dept and customer relations asking for help; left 2 voicemails for each and sent an email to finance. Received no response. I was able to figure out the issue on my own but the dealership was no help.

Worst customer service ever. Made an appt and I was bumped because the internet salesman had…read moreanother couple arrive after my appt. Double booked. I sat and waited while he closed another deal. Then they grossly undervalued my trade. I asked them if there was any wiggle room and they said hard "NO!" I said that's fine and left. I was later told that they would drop another $500 off after I left and got home. I took off work to go to this appointment and was a total waste of time! I also asked if I could transfer my tags to save money and no one could give me a straight answer. Stay say from this dealer. Craig the internet salesman and Bricethe sales manager are the culprits of my dissatisfaction. Buyer beware.

The Service Department is struggling with clear communication, short on employees to handle all of…read morethe customers and provide a great service experience. Honda Service pricing is too high, Miscellaneous charges on the invoice and now they add on a 3% surcharge for using a credit card. It time for me to go somewhere else for service on my Honda vehicles.

Disappointed by the Lack of Transparency and Follow-Through…read more To further demonstrate their lack of morality. After being encouraged to contact General Manager Robert Lee to discuss my concerns, I did so in the hope that he would genuinely investigate what happened and help reach a fair resolution. Unfortunately, I remain disappointed with the outcome. I sold my leased 2024 Honda HR-V to Heritage Honda Westminster for $17,044, with $16,544 going toward the lease payoff and only $500 paid to me. Before agreeing to the transaction, I specifically asked the salesperson what the vehicle would likely sell for and was told approximately $18,000-$19,000. I later discovered that the dealership advertised my vehicle for $25,995. When I raised my concerns, Mr. Lee stated that the dealership spent approximately $1,900 on reconditioning, plus $170 for detailing and photography. What I find difficult to understand is that this was a vehicle that had been serviced and inspected by the same dealership less than two months before they acquired it. The dealership's own service records documented that 25 inspection items passed. I would have expected a more detailed explanation of the work that supposedly justified those reconditioning expenses, rather than simply being given a dollar amount. Mr. Lee also explained that the vehicle ultimately sold for thousands of dollars less than its advertised price. However, neither the eventual selling price nor the reconditioning expenses answer my original question: Why was I told the vehicle would likely sell for $18,000-$19,000, and how was the $17,044 purchase price determined? I understand that dealerships have expenses and are entitled to make a profit. I am not claiming that I was entitled to the advertised retail price. My concern is whether I was given an accurate understanding of my vehicle's value before agreeing to sell it. I gave the general manager an opportunity to investigate and address my concerns, but I still have not received the specific appraisal or a satisfactory explanation of the valuation. Repeating the figures on paperwork I signed does not address my concern about the information I was given before signing. This experience has left me feeling that transparency and customer trust were not given the attention they deserved. I encourage anyone considering selling or trading a vehicle here to obtain independent valuations, compare offers, and ask for the dealership's appraisal in writing before agreeing to a price.

This place has changed. Maybe new management. I had my car serviced today. The bill was $1,100. No…read morecomplains about the amount. The car needed a lot of work. My complain is how they now handle credit cards. They did not tell me before the work was done that there is a 3% fee for using credit cards. Also, there is no line item on the bill for the credit card fee. I have a credit card receipt that does not match my bill. (Not good if I'm audited.) I asked if I could get a new bill with the credit card fee listed so it will match the receipt. I was told the ticket was closed and there was nothing they could do. Keep this in mind if you plan to use a credit card here!

They honored their posted online price, which I suppose is worth a star. They didn't waste too much…read moreof our time, which gets them another one. The problem is the repeated lying. When we got home and discovered that our car didn't include a charging cord, we called and spoke with the salesman. His story changed from "it's in the trunk, just look under the spare tire," to "they're not included when you buy the car new," both of which were blatant lies. His final answer (on yet another phone call) was "you bought it as-is, you're out of luck." Got it. Neither manager bothered to return my phone call (even the one who promised me that he would look into it and get back to me). I will never return to this scummy operation.