Good people and good vehicles. I don't know what else I can say other than the customer can't go…read morewrong here

I could not be happier with my vehicle and the service I received from Kevin Wilson and others at…read moreUnited Used Cars. Kevin never pressured me in any way during my car search. I test-drove numerous cars on the lot and in the end, chose a less expensive one of two he knew I was interested in. He could have steered me toward the pricier one, but he was completely focused on my happiness as a customer. He provided me with the CARFAX report and talked me through the financing in an understandable way. I had a slight issue with the car during the first month, and they fixed it quickly and at no charge. I love my Honda Fit, and I would recommend this dealership to anyone and purchase from them again in a heartbeat!

Really like this place. We switched to Schnauble this year after less-than-desirable service at a…read moredealer. Four major advantages to taking your vehicle here: 1. If you schedule your appointment, you will get an honest answer about when the work is going to be done. 2. They do great work. 3. They listen to the customer and make reasonable suggestions. 4. Everyone is friendly. Feel so fortunate to have found this business.

My brother recommended Schnauble Automotive to me and my X-husband. Both of us were pleased with…read morethe work that was done on our cars. I would refer anyone to go there, they are friendly and do excellent work.

Buying a used vehicle is probably my least favorite thing to do. Jarboe's was amazing! There were…read moreno annoying salesmen following me around and the processing of my new vehicle was quick and pleasant. I had a small issue with the vehicle after I got it home and they were quick to rectify the siutation. It was by far the best used car buying experience I have ever had. I would highly recommend Jarboe Motors for all your used vehicle needs.

Friendly, easy, and straightforward. They have a great selection of what I was looking for…read more(slightly older but solid used Ford truck) and was lovely to avoid the headaches that come with typical big dealership transactions. Thanks and highly recommend.

I was shopping for a Wagoneer all over of the country and find one at this location. Salesman…read more(Dylan) helped me and replied back immediately with a price that fit my budget. He was super helpful in answering my questions and working with me hence I would need it shipped out of state to me. The entire transaction was smooth and quick. The Finance manager (Jim) was helpful and very efficiently in getting everything out to me to be signed. The car was shipped without delay on wonderful condition. The interior was very clean. I am super happy with my purchase and would definitely come back to purchase another car. I highly recommend you give these guys a chance and give Dylan a shot!

I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who…read morepurchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle's Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle's sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.

I've probably bought a half dozen cars here over the last 20 years. I've always felt treated…read morefairly and respectfully; service has been fairly priced and competent. Mary Anne in new car sales is a consummate pro. That said, there certainly is a lot to despise about the care dealership industry. The industry's reputation for trickery and deception is legendary. Everything is an upsell and if you know that, you won't be surprised or frstrated when they spin that stuff out on you. They can't help themselves - its what they do. So is Koons Toyota a perfect business - no. No car dealership can be - its inrinsic to that industry. But a savvy consumer will be well-treated and sold quality good and services at a competitive price. Maybe not the cheapest price - but be honest - sometimes you win the battle and lose the war by storming out over $200 or something. The industry will get you somehow - it just does.

At my 30k mile maintenance appointment (under factory warranty mind you) I took my Highlander in…read morefor service to the Koon's Toyota of Westminster, MD. I found an oil buildup along the transfer case and transmission. Koon's had it for about a half hour and told me I had spilled motor oil there was no leak and assured me they had cleaned all of the buildup off of my vehicle. Let me say, both the engine oil pan and engine oil fill are on the passenger side of the vehicle. The transfer case and transmission are in the drivers side middle. I immediately drove it home and checked. They actually did nothing. I ended up cleaning it all myself. At my 60k mile appointment the same buildup was back. This time I called Heritage Toyota in Owings Mills. Before I got home, the Heritage technician had sent me a VIDEO of underneath my vehicle detailing everything he'd found INCLUDING a faulty gasket between the transfer case and my transmission. Thank you Heritage Toyota! Thank you Koon's of Westminster for doing absolutely nothing and letting me drive an extra 30k miles with a leaky transfer case.

My wife brought her 2019 Honda CRV to Heritage Honda in Westminster for a manufacturer recall that…read moreshould have been routine. On her way home from the dealership, the dashboard warning lights began cycling through one after another while she was driving. To their credit, Heritage did come and retrieve the vehicle and provided a loaner. That is where the professionalism ended. After keeping the CRV for over a week, assigning three separate mechanics, and even contacting Honda directly, the dealership returned the vehicle to us with an estimate approaching $7000 in supposed repairs. We were told this was necessary to address the issue that had just appeared immediately after their recall work. Two weeks later, the exact same warning light behavior returned and my wife was left stranded nearly 60 miles from home. What followed was even more concerning. Heritage Honda attempted to shift blame to a trusted local garage that regularly services our vehicles, making unsupported claims about their workmanship and suggesting prior service was responsible for the failure. We sought a second opinion from another authorized Honda dealership. Their examination quickly dismissed the allegations made by Heritage regarding the local shop and found no basis for the claims that had been presented to us. Between the unresolved repair, the inflated estimate, and the attempt to discredit another service provider without evidence, our experience with Heritage Honda's service department raised serious concerns about both competence and integrity. Consumers and independent garages should approach this dealership's service recommendations with caution.

Had a decent experience with salesman Elijah W. However,…read morethe finance department and back end processes to purchase a used van after booking an appointment took over 3 hours and we were left waiting with a baby in the dealership with no regard as to the value of our time or any respect to our feelings and experience. Further, the vehicle did not come with any guarantees or warranty and was sold as is. Had a bad experience with other dealers and was hoping Honda would be different. Sorely disappointed

This place has changed. Maybe new management. I had my car serviced today. The bill was $1,100. No…read morecomplains about the amount. The car needed a lot of work. My complain is how they now handle credit cards. They did not tell me before the work was done that there is a 3% fee for using credit cards. Also, there is no line item on the bill for the credit card fee. I have a credit card receipt that does not match my bill. (Not good if I'm audited.) I asked if I could get a new bill with the credit card fee listed so it will match the receipt. I was told the ticket was closed and there was nothing they could do. Keep this in mind if you plan to use a credit card here!

I searched so many Kia dealers and I'm happy I took the drive out to Westminster and the chance on…read moreBuchanan Kia. They had a great selection of vehicles to choose from. They treated me with respect and professionalism and they had the car I wanted at a reasonable price. I can't say enough about Tom Perry and his ability to put me in the right car for me. Rick Rogers, my salesman, went above and beyond the call of duty, making sure I understood all the bells and whistles of my new Kia Sorento Plug-in Hybrid. His smart advice saved us money and he supplied us with useful resources. I look forward to doing future business with Buchanan Kia! Highly recommend! I love my car!