I would avoid buying a car from this place. I'm not sure if they are continually understaffed or just very poorly organized, but it seems like this dealership does not value customers' time. When I found a car I liked here, I initially put a deposit down so I could come back and buy it the next day. Everything had been worked out already before I paid the deposit - all I needed to do the next day was sign the paperwork and pay. That took three hours for HPO to do (longer than the time I spent looking at the car the day before!). Associates kept walking past and ignoring me as I sat ready to buy a car. I was also told this car had two open recalls, and that I could take it to any licensed dealership to get those fixed for free. One of the recalls related to the radio, and I noticed a problem with the radio while test driving the car. I reasonably assumed the issue I saw was the recalled one because I was not told of any other un-repaired issues on the car. But, upon taking the car to a licensed dealership to get the recalls fixed, I was informed that the issue I noticed was actually a separate one that was not covered under warranty. I don't know whether HPO deliberately hid this information from me or couldn't distinguish the issue I saw from the recalled one either. Regardless, this was not a great situation and HPO did not really do anything to help me. After a month of trying to get this resolved, I just gave up because it was too much of a hassle dealing with HPO. read more

Clowns pull your credit and try to get you into a ridiculous terms do not let them pull your credit

Having bought 17 vehicles over the years, my husband and I were surprised by the Business Model of this dealership. We drove 2.5 hours to look at a car for our daughter. We had bad vibes initially because the car had been there for 3 months but was "Going through reconditioning". And some dude named "Danny" was pretty responsive at first and assured us he could "cut us a great deal" so we shrugged off our intuition and proceeded. We get there, and "Danny" isn't working today. I thought that was weird because he made us the appointment and we figured we would be dealing with him because he was "going to cut us a great deal". So...enter Wes....who goes to bring out the car, and get this... IT IS MISSING A WINDOW....and the tires on the car were TOO BIG...when I mentioned it to Wes, he told me I was wrong....I showed him the size printed on the door and then compared it to the tires....they were too big. I could wax poetic for days regarding how the misogynistic man-child spoke down to me, interrupted while I talked and was so full of ego he couldn't see what an absolute ponce he is but I won't. WHAT I WILL SAY IS DONOT BUY A CAR FROM THIS PLACE. THEY ARE SHAMELESS CROOKS. read more

In advance sorry for the long review ........My son and I had been searching for his first car to purchase for his 21st birthday. I had been helping him search and had come across Hampstead Preowned online, the slogan is the first thing that stuck out to me online, so I advised my son to give them a call about the couple of cars that we were interested in. The receptionist, or persons answering the phone were exceptional with answering all of my sons questions, which was a lot, I know he called on several occasions for information, he had a lot of questions about several different cars. We finally made an appointment to go see Sebastian my sons salesman, to look at a car just to find out when we get there, there was a discrepancy on the 'car board' about which cars were actually available. Once we got over that slight disappointment we spotted another car a 2012 Subaru Legacy with 86,000 miles, it had just been brought to the lot that morning. Sebastian had taken us to see the car, my son sat in the car to see if he had enough leg room being though, he's almost 6'4, he really liked the car, and I thought that he looked good in it, it just fits him. My son had financing already together with a low interest rate, but we were gonna see about me being the cosigner because insurance for young drivers can be very expensive. Sebastian bragged about how they work with all major credit unions, beside Navy Federal, and how he can beat any rate with better than what my son had which was 4.5, I was very impressed to hear that. Sebastian had left and returned a couple of minutes later just to tell us that someone was putting in a contract for the Subaru. OMG not again, we were upset, because we really liked that car, even more than the car we originally came for. So we sat there going through the inventory of other cars to see if my son liked anything else, because we did just drive an hour to look at a car, at the same time I didn't want to rush and choose just anything because buying a car is a big investment. After about 30 minutes of talking among ourselves, Sebastian came back to us to let us know the couples financing fell through, and if we like it we can go for it, we still had to come back to see the car in its finished form, it was just brought to the lot, we didn't even test drive the car because it still needed to be reconditioned. Sebastian said that he would call us in about 5 days once the car was ready, so that my son and I can come back to view. The car was ready in about 3 days. We drove back down to the lot to finalize the transaction. We were taken to Johannas office to go through the financing, once in the office Johanna says to me after running my credit that she found a bank for financing, when she told me the interest rate, I nearly choked, what, huh, what happened to the low interest rate. Why would I choose that when I just refinanced my car and got and interest rate of 4.2, You gotta come better than that, I was ready to walk, she searched again, and in less than 5 minutes she found me a credit union with a rate of 4.1%, cool ok, we can continue, then as were finalizing the paperwork, I'm hit with their own company warranty which is about $500 that we weren't told about, by Sebastian, granted we called and asked about all "Extra" cost that would be associated with the sale of the car. After her explaining what it was, I was ok, but I was still annoyed, because Johanna says that paperwork was suppose to be gone over before we came to her for financing. About 30 minutes later, with financing and warranty completed, my son had purchased his first car. After we finished with all the paperwork, I was approached by the manager of the company Kevin, asking me how was our experience, I said "it was ok, with hesitation. I guess he could see the irritation on my face, so he asked me again about my experience, this response, I was truthful about the couple of things that had bothered me throughout our transaction, Kevin explained that the process of the fees are suppose to be discussed before you go to financing, and that was not acceptable because there are procedures that has to be followed, as compensation Kevin the Manager gave my son 2 free oil changes and well as 2 free car washes. They even agreed to deliver the car to my home, because we had to come back to finish up the transaction. We headed to our home, and about about 15 after arriving, there was a knock at the door, my sons new car had arrived. read more

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This place is great!! Tons of inventory and I live doing business with a family owned business.

They sold my family a car that they promised was repaired and ready to drive. They spray painted my breaks so we wouldn't see all the terrible rust and damage it had, as well as put them on backwards. What kind of mechanics are they hiring that can't but breaks on the correct way (all 4)! They also greased them all! Thank god I found a real mechanic to tell me! My car broke down also after driving it 10 miles and they promised to fix it and continue to disappoint. Too much has gone into a car that I have not had for even 2 months! Terrible, do not go here ever. It's a scam and they will scam you. read more

Not upfront with pricing, and straight up lie about the warranties they sell. 0/10 would not recommend, shop somewhere else for your own sanity. read more

I do not recommend selling a car to these people. They will literally lowball the shit out of you if you do and they don't care if they act like assholes to your face. I took my 2016 Ford Fusion here for a resale quote and they offered me $9500 for my car. I'm very particular with maintaining and keeping my cars clean so that didn't sit well with me at all. After they told me I'd never sell it for $11,000, I took it to another dealership and did just that. I'm satisfied I proved my point, but I'll never do business with these people again. I would advise anyone to do the same thing whether you're looking to buy a car or just plan on selling one. Kelly Bluebook and carmax will give you better help than these guys ever will. read more

Long overdue. This Dealership is a scam. A massive scam. They sold us a car with a broken motor mount and passed MD inspection. They sold us a car that wasn't worth 15,000. It's been a roller coaster with this place. I even have a recorded phone call with the owner where he threatens to only fix this car if ALL negative reviews were removed. A car that should have been fixed and sold as such from day one. Instead this dealership likes to play these games. They like to point fingers and say any other mechanic you go to is money hungry. They will claim not to see or hear the damages you complain of. Owner Anthony stated on call to sign papers saying we agree to never leave a negative review, cohersing and bribing to cover their tracts of selling an unsafe vehicle as the other motor mounts failed. I went to multiple mechanics and it was reported to me that the owner of Hampstead Pre Owned called and harassed our mechanics over the vehicle. Instead of fixing this car, the owner went after the mechanics who have even helped us when times were hard. This place should be shut down. The owner has a public court case of violently assaulting his female coworker if that's any indication of what type of man he is. This has been the worst experience to date. I just got this car back from an amazing mechanic and his friend, and it's fully fixed. Like it's not even the same car. All motor mounts had to be replaced, the tensioner, the belts, struts. Barely had this car for 6 months and it was falling apart. Barely 10,000 miles upkept and it was unsafe to drive. This dealership pays and manipulates it's reviews. Imagine holding a cars repairs hostage over honest customer experiences. We had the police on standby to get the car back. They also told us not to sign anything and told us to post our reviews and experiences. It is your right as a customer to review a business and we have plenty of proof of every statement made. Car was sold unsafe and illegally passed MD inspection. Read the reviews and research. Refer to yelp. I had to remove this review because of the recorded phone call with Anthony stating to do so in order to have a safe car. I reported it to yelp and the BBB. It's not my car by the way, it's my girlfriends. I have no reason to be shut down for stating everything that's happened. 4,000+ in damages of buying this 15,000 camry. I have paid for a car to be safe for my girl. I regret not taking her to a reliable, trustworthy dealership. I also as a survivor of s*x trafficking don't support the owner and what he has done on public documentation to his female co-worker. Had I known this prior to purchase of either vehicle, no sale would have ever gone down. My review will remain up. My experience will remain up. If the owner contacts with threats, harassment or any contact at all pertaining to retaliation, I will update. As it stands my protection officer is aware and the attorneys we have spoken too have stated this is our right. If Anthony can't handle negative honest reviews, then maybe don't sell cars that are unsafe to drive. read more

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BUYER BEWARE! BUYER BEWARE!! This place likes to boast their low prices, but they are not that low after they tack on all of their fees and shady $2000 "rebate"! So, the fees that are openly disclosed are $499 Processing fee and $299 freight fee. These are high but at least known up front. They list an "Optional" $1295 HPO certification fee, but this is NOT, I repeat NOT, in any way optional. They tack this on to every car for changing oil, buffing out/painting dents, etc. And their $2000 advertised rebate is ONLY if you take a very high interest (12 1/2%) loan by Wells Fargo. If you don't take this financing option, then add $2000 more onto the price of the car. And no one discloses this at all until you sit down in the finance office. All the sales people refer to the price of the car as the $2000 lower price. What a smack in the face. So that's a total of about $4100, BEFORE taxes title, tags, over their advertised price of the car. Very DECEPTIVE! And the finance guy was very unprofessional. He spoke to us at the speed of an auctioneer, no exaggeration. I asked him to slow down, but he didn't. Then he got upset with US because we were upset about the whole rebate scam. He abruptly stacked the papers together and literally ran out of the room, muttering that he would find someone else to deal with us. The whole experience was pretty horrible. I'm giving 2 stars because the sales girls out front were nice. This place gives used car salesmen the notorious reputation. I don't know where all those 5 star reviews come from! Never again! read more

Drove 1.5 hrs after calling and verifying that I would only pay advertised price plus regular processing fee tax & title but they added 3 diff types of fess on top before tax. Expect to pay $2500-$3500 more than advertised price in bogus fees. Steer away! read more

so when i first bought my car i thought that it was gonna be the last dealership i ever used. the warranty and service package was great for a used car. if only i knew how much of my life would be spent waiting for my car that's always supposed to be done in an hour but never is. they also don't seem to know what warranty i got so i need to memorize a number or the 60 year old grumpy man running the computer can't figure it out. i was the first customer at 9 am, i came in for an oil change. that was 2.5 hours ago. i'm still sitting here. i will never buy another car from here. i don't recommend that anyone else does either. read more

Do not purchase here , purchase a new car. I purchased a used 2014 Acura RDX on 2/12/22. The sales person, Alan, was very energetic. The car I had reserved to test drive wasn't ready. This was the car I had chosen as a back up. I test drove the car and gave it a look over. On the test drive I attempted to use the washer fluid pump to clean the windows, test the horn etc. no fluid came out of the windshield washer. I said " it must be empty to the sales guy." I worked at a dealership over 2 years so I figured they would top of the fluids. I was wrong. I let him know I wanted my credit union to finance. It was Saturday and I was rushed. Multiple credit pills were performed just for me to have the outcome I requested in the beginning. Monday (2/14) I received a car telling me the Acura was sold, I know. It was sold to me. I had my mechanic look over the car 3 days later and the pump was actually broken. The tires tread was 1/2 gone and a license plate bulb was out. He noted that the alignment was also off. I contacted hampstead to see if they would correct this as they informed me I had 7 days to reverse the loan that showed up on my bank statement 72 hours later. No one called me back for 2 days and I was on a strict timeline as I needed to know if I needed to reverse the loan. I called back Thursday (2/17)and was told to come in Saturday (2/19). On the service area I was met by a manager named Fish. I explained my concerns and his response was "we don't have to fix that," "that's not my guys," and "we don't have anything to do with that." I explained that this is poor customer service and my calls aren't even returned in a timely manner, his response was; "bet you didn't talk to me or the owner or the owner's son." Not things you want to hear spending $27,000 on a used car. What was done was the alignment and a washer pump. I live 45 mins away and had to travel back a third time for the actual washer pump repair. March 17th, my check emissions light repaired. I called again. No return call but a text 4 days later saying I should go to an Acura dealer. I have not even made my first full payment yet I have to put Acura $179 diagnostic fee which doesn't include repair cost that may or may not be covered. Very much disappointed. read more

Will forever and always recommend this dealership to anyone in search of a used car. Anthony helped me with my car 2 years ago. I was one of his high school contest winners, and his slogan is exactly what it says "come as friends-leave as family" from the day i stepped in the door the owner Anthony has done nothing but support me and reach out to me ensuring that all is well and that i didn't need anything. He is not looking for $, he wants to make sure you get the car that's best for you T a reasonable price and to leave feeling like family! read more

Frustrated with this establishment!! Purchased a Honda civic previously owned by a smoker. A hole in the back seat was not patched, when the parts request document specifically said It was patched. Car was NOT CLEAN. Our salesman Wes told us the car would be detailed and It was not. My hand was black from a quick swipe across the hard interior. Our drivers license was not returned after being copied. After calling back and bringing the car back in, we lost air in the back tire. They were able to detail the car and "check to see if the tire has a hole". Detail turned out fine and Wes reported the tire was checked and did not have a hole. One week later our tire pressure is back to 20. Obviously they did not check for a hole in the tire. Would not recommend this place. read more

RACIST!!! Worst experience ever, I'm walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. It's extremely disheartening because I excited to get the car. I am a black women and they choose to sell the car I was purchasing to a white couple. Disgusting and deplorable customer service. The couple came in after me and was somehow able to buy the car I was in the process of getting. My sales guy Mac told the other sales women by the name of Tara that we were in the middle of a sale she didn't care . The manager Matt was very nasty and did not even care that this had happened. He made up excuses on why they sold the car to the couple instead. Instead of telling the truth which was that they prioritize the sell of the white couple over me. This place is discriminates against black women. DO NOT GET A CAR HERE read more

Absolutely do not waste your time or money at this dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell and yet, I didn't even get mine off the lot before realizing the a/c didn't work. Then there was zero communication and I sat at the dealership for an additional 4 hours while they replaced it. Every time I did ask how much longer I was told about a half hour, or it shouldn't be more than an hour. I live 30 min away so there was no point in getting a ride home just to turn around and come back if it truly would have only been that long, but it wasn't. Then they gave me the car with an IOU for a new radio, and talked up how great the new one would be. They never ended up installing it correctly and I was told that it would be "too expensive and take 4 weeks" to be able to hook up the steering wheel controls. The radio was never installed correctly and there is a missed connection somewhere in the wiring because half the speakers don't work and the whole thing will randomly shut down. They claim they fixed it but never actually did and never even bothered to check the steering wheel controls again despite me asking several times about it. The car has also been in and out of the shop there 4 times for a studder at 1,500rpm. A common problem in Honda's is that the Torque Converter goes bad and that is exactly how it presents when it is an issue. This has also been an issue since I bought the car and they keep saying they will fix it. Three times it was bandaided until finally the whole transmission started acting up and they finally replaced the torque converter. I finally just got my car back tonight after they had it for an entire month, yes A WHOLE MONTH, just to replace the torque converter. I was told for about a week that it was in the shop and should be done that day and I'd get an update later. Only for that update to never come. Driving the car back today, the light on the dash board to indicate that it is in drive was blinking again. According to the manual that means there is an issue with the transmission. So after a month, there is still a bigger issue now than just the torque converter because it took them so long to actually fix the problem in the first place. This place is extremely unprofessional and obviously does not actually care at all about the quality of the cars they sell. They are junk. read more

My rate is -1 star if I could do that, my car supposed to have remote star working but the day I purchased it the sales guys was like that's an easy fix just bring it to the service department any day and they will take care of that, lies it has been 3 days in the shop and I can't even find the problem, very disappointed, I pretty sure they didn't even take a look of it read more

I called and booked an appointment for a car using their Stock Number. The car i was given to test drive was not the car i requested. The car had primer spots all over it, cheap new tires. a huge pile of sand in the trunk and hot glue dripping down from the headliner at the front roof brace. When i told them "they baited and switched me" . they said the other car was sold earlier that day and "I booked the appt for the wrong car" "Nice try to make me responsible for the business practices". i do not recommended buying any cars from this place!!! read more

My best friend bought a car through them and two months later the brakes failed and the car was flipped and totaled. She's lucky to be alive. Never buy a car from here, they clearly don't pay enough attention to important components. read more

Purchased a car for our daughter - Wyatt was great! He was able to answers all our questions and provides lot's of helpful information. Process was pretty quick and all the employees were so very nice. Would definitely buy from them again. No hassles nor hidden agendas :-) read more

This is one of the most honest dealerships I've been too! Each and every person truly cares about you. I will never buy anywhere else again!

Horrible experience. These guys are slick talking used car salesmen. I saw a vehicle I was interested in and contacted them. I set up a time to visit. When I got there, the car was in the lot with part of the interior apart for a repair. Also the battery was dead. Okay, things happen so they got it started. The vehicle was not disabled, so I drove it. It had a shimmy at about 60mph. In my mind it was probably tires. I was interested but said it needed to be fixed. The Salesman Wes said he would get it repaired. I came back a couple days later after Wes said it was fixed. I drove it. NOPE, still same problem. He assured me he would get it squared away. As a technician myself, I figured the problem to be tires or a balancing. I asked about the rice of the car, but Wes said that they are bound by the interenet pricing. I came back a third time after it was supposed to be ready. I had secured financing and was ready to make a deal. I was pleasantly surprised to get an alert from Cargurus and another site that there was a price drop. When I came to make the purchase. I was given some paperwork with the added fees. I saw shipping and asked him what that was. Wes, said oh, sorry that's not supposed to be in there anymore. Then I saw the "out of state licensing fee" . I reminded him that I was in-state. Then I saw a fee for a warranty that Wes had said was included but it was being charged to me. Then there was a mike drop moment. I mentioned that there was a price drop on the advertised price. You would have thought I stole his lunch. He excused himself to go talk to someone who I found out was his manager Bernard. He then returned to me and said something incredibly stupid that will make you laugh. He said that the price change was because I was using my own financing. Unbelievable I told him he was crazy. At that time his manager who must have been watching us bolted over to tell the same lie. I asked them if that was the case, when I said I was getting my own financing, why did they not increase the price on the original number? Then Bernard tried to show me prices of other similar vehicles. I told him that Wes said that the advertised price was what they charged and I was walking if they did not honor the new advertised price. Why did they have to lie about keeping the price higher? Just tell me that it was a mistake. Well, as you can guess, I left. Glad I did. These guys are slick talkers. Be very careful and ask for and challenge all charges. Oh, and their warranty is only good if you bring it back to them. Towing? That's your problem. Stay away from these rip off artists read more

I was helping my friend who happens to be a war veteran look for a car for work as he was not used to doing this. We saw a VW Golf online for a really good price #baitandswitch. We called up Matt and spoke with him about the car. Matt said the car was still available to purchase. My friend said yea let's go for it and buy the car. This was late afternoon on Saturday that we made the decision we told Matt yes let's buy the car. Matt sent the information to fill out to get the financing going, name, SS, work, how much down on the car. He. Sent it in. Matt said he would review it and call Monday since they are not open Sundays. Matt contacted my friend pretending he was having a hard time reaching us. We had no emails, no calls or texts asking for a deposit and proceeding with the financing. Early monday afternoon we find out from Matt the car was SOLD!! And said "We got more cars on the lot though" I called and made a complaint with "fish"... My friend let Matt know via text how upset we were because we made it totally clear we wanted the car delivered Tuesday and they sold it. They said well "we can't hold it" SORRY Matt and Fish if you have a buyer ask them to put a deposit on it that Saturday or at least Monday morning! Bait and switch car? Maybe. Bad business? Surely. read more

I only went to this place because of its good google reviews. I didn't even check yelp. Since, it is Covid times and I genuinely having nothing better to do, I will rant about this place and my horrible experience. In short, do not go here if you are actually interested in getting a car. When you just want to look and have time to waste go right ahead. They are great for talking a whole lot of game and not meeting expectations. I had a week to get this car (I am currently out of state). I had already been approved for a loan and one car caught my eye. I talked with my bank and was COMPLETELY transparent with ALAN J TAYLOR on how I wanted everything to go. I even put a $300 deposit after scheduling my test drive. This was supposed to list the car as sold and take it off the market. I got there the day of my test drive CHECK and INSURANCE IN HAND. Shockingly, they sold the car I wanted and tried to rustle around to get me a different one WITHOUT the SAME features. Also it did not matter what car they tried to find because the check was made for one car, my insurance was tied to it AND they were ultimately deemed UNTRUSTWORTHY. I feel completely burned and guess what I didnt tell them I used to be a used car dealer. I heard horror stories like the one I just lived. I was totally honest with all my customers and made sure the car they wanted was there until they came to test drive it. Car dealers like the one i dealt with here ALAN J TAYLOR. Only saw the commission he was getting from me. He didn't care too much about me or what i wanted. That is why he is STILL emailing me today with other cars he thinks I will run over there. No Alan I will not come there. The check from the bank is not only returned but, I have to apply for a loan ALL OVER AGAIN. You completely screwed me mentally and emotionally. I am scared. I never thought you guys were that bad, as bad as I have heard from my customers but YOURE WORSE. Oh and also the dealership I worked with had 5 star google reviews. How about stop talking about it and actually be about it. To sum up this experience in one word. INEXCUSABLE DO BETTER. BE BETTER! YOU LITERALLY PROVED EVERYONE RIGHT WHO SAID "YOU ARE THE WORST". I WAS THE ONE WHO TALKED TO CUSTOMERS WHO FELT THE WAY I DO RIGHT NOW AND MAKE THEM LIKE BUYING CARS. THERE IS A JOY IN THIS, MAKE IT ENJOYABLE! I CRIED IN THE CAR AFTER OUR EXPERIENCE AND MY BLOOD PRESSURE WENT UP. ALAN J TAYLOR DO NOT CONTACT ME EVER AGAIN!!!! read more

The most unprofessional car dealer I have ever been to. I was writing my check and signing paperwork for my purchase when salesmen and women had a major altercation in the next office. It was horrific.. the finance person apologized and said they weren't talking about me. It continued. I tore my check up and walked out. Bad vibes.... bad karma.... stay away! read more

Mr. Bill and the guys were great I had a good experience and even though they was busy and they made it A priority to communicate with everyone I purchased a car and it is reliable.. highly recommend! read more

We used Hampstead Pre-Owned to purchase a third car for our family to save on fuel purchases. We were referred by a friend that made a similar purchase as we both live in norther harford county/southern PA and drive to Baltimore county for work. The trip to Hampstead was long but proved to be worth it. We had found a vehicle online that sparked our interest and had been contacted quickly via text message to see if we wanted to schedule an appointment. When we arrived for our appointment the car that we were interested was unfortunately not on the lot but the staff worked quickly to have it delivered, we were able to take it for a test drive and decided to make the purchase. Buying the car was a seamless and fair operation. Time constraints due to my work schedule and having a restless 2 year old on board prevented us from taking our new vehicle home that afternoon as the staff was replacing the tires and completing the MD state inspection. I ended up having to leave so I could head home to get ready for night shift. The staff provided my husband with a loaner vehicle so he could get home to be with our child. We will be recommending Hampstead Pre-Owned to any friends and family that are in need of a reliable and fairly priced pre-owned vehicle. The staff was polite and went above and beyond to accommodate our family, everyone was very patient and understanding with my wild toddler which was definitely an added bonus! read more

We purchased a 2016 Mazda on Saturday. Additional work was needed and we were told the car would be ready Tuesday -Thursday. The Mazda was not ready during this timeframe but we only knew that because we had to keep calling. No one called us. We were then told the car would be ready by 2:30 on Friday. We even called at 1:00 to verify. We arrived at 3:00, but it was not ready until 3:45. The only reason it was available at 3:45 and not later was because we complained. In addition, we were told the small crack in the windshield would be fixed... it would be perfect. It wasn't. A gel substance was used that would keep the crack from spreading. The crack is quite noticeable. We purchased another car at Hampstead Pre-Owned five years ago and had a great experience. Our experience this time was poor. A dealership that truly cared about its customers would communicate, keep wait times to a minimum and keep their promises about fixing the car regardless of staffing or other issues. read more

I drove out from the D.C. are to Hampstead on the basis of their excellent online reviews and the ability to rapidly test-drive many different affordable used cars. I enjoyed my shopping experience and the prices are a good value, but the car I purchased had a variety of significant issues in just the first months of ownership. I purchased a used hybrid sedan and the hybrid battery, a major and expensive component, was already going bad upon purchase. I noted unusual behavior in the first few days of ownership and contacted Hampstead, but their techs confidently said it was not unusual and they would stand behind the car. Sure enough, the battery fully died just a few months after purchase. Hampstead performed the repair at a discount, but I had to bargain to reach this point, and remind them they had specifically brushed aside the symptoms I had called them to ask about during the one-week hassle-free trade-in period they advertise. In the first 18 months of ownership, in addition to the major hybrid battery replacement, the car also needed a full front brake job and a new A/C compressor, another expensive component that is part of the main hybrid drivetrain system. In several cases my mechanic noted the car was in somewhat "interesting" shape - shields zip-tied that should have been bolted, stock brake pads applied in ways that did not quite fit perfectly, etc. Obviously an inexpensive used car is going to have some quirks. Nobody expects a lifetime guarantee out of a $10k car. And I do not believe any of this came from deliberately shoddy work. But I think it may be a consequence of a place that acquires a lot of fairly cheap cars and chooses to sell them through at a high volume without spending a great level of time or resources on each one. I appreciated the bargain at the time of purchase. But considering the significant repairs necessary within the first 12-18 months of ownership, I will probably look elsewhere for my next vehicle, and pay a little more upfront for a car that has received more thorough and detailed care. read more

Incredible selection of inventory. Cars & people you can trust. My favorite thing about this dealership is if you are unhappy or concerned about anything at all, they make sure to rectify it and give you complete peace of mind before and after the sale. After the change in management, I can tell this is my place for anything automotive. read more

Large inventory of Honda's etc but they did my daughter wrong. They hid the hole in the driver's side mat by putting plastic over it. The mat was hiding a hole in the carpet. They replaced the windshield which now leaks. They do not return phone calls and did not have her car ready when they promised. If you buy here you better watch them like a hawk; better yet find an honest dealer. read more

Funny how almost all reviews are within a week of the experience. Try waiting a year and then tell us how it really is.We purchased our 2011 Toyota Prius from Wyatt. Seemed like a knowledgeable kid. The reason we were interested in a hybrid was so my wife could expand her business range without guzzling tons of gas. Wyatt told us about an extended warranty that would cover everything, including the hybrid battery for 3yrs. Well, at a $2300 price tag, it seemed high, but to cover the battery seemed well worth it. He assured us numerous times that the warranty, most certainly covered the hybrid battery. Fast forward a year. The battery goes out. No worries, right? Well, turns out, he mislead us. Yes, tge warranty covers hybrid batteries, but only in cars 5 yrs or less from the current year. Thus, our battery is not covered. No where in or on the contact we signed does this warranty say this. So, we call and speak with Michael. He claims that he never heard of that being a reason to deny a claim. Says he'll get to the bottom of it. Days go by, no call or email. We reach out to him, More run around. Then, we are told he has found a refurbished battery for $1200-$1600 and we need to cancel the obviously misleading warranty, get our money back(pro-rated of course) and use that money to purchase said refurbished battery. He must think we're stupid. Getting rid of the only legally binding contract we have with them, to then have no coverage whatsoever and then use our own money to buy a battery from them? Please. We have sent emails asking them to call us, both Michael and Keith. No response. We have contacted a former sales manager who had plenty to tell. Extremely shady practices going on at this dealership. We have given them options to rectify this issue, but no response. Myself and my social media connections are ready to use any means necessary to inform potential customers to beware! Be it Facebook, Twitter, Instagram, YouTube, TikTok and any other platform. Once you're out the door, they turn their backs on you. Give it time, true colors always show through. read more

A complete runaround, took a hit on my credit, a complete waste of time. This was the worst customer service experience.I contacted the dealership as an out of state customer, they ran my credit, informed me that I was approved, the car could be shipped the same day. I contacted a shipping company, which they were aware of. Following approval, I was told I would be connected to the finance department, I waited.....I wasn't....I called them, they informed they were really busy, said I'd hear back by end of day or next morning.... Waited again.... I wasn't..... I called again....They then informed me that they needed to wait for the owner to come in and sign off because I was out of state (they knew from the beginning)....... Waited again..... Never heard back..... Called again was told the owner didn't come in...... Waited again.... Finally was informed via text that they decided not to close the deal because I was out of state... This dealership is grade A AWFUL! read more

Will never buy from them again, have had nothing but trouble with the honda I bought for my son back in October 2019. They have not been any help to us at all. I guess we learned a lesson and as a Veteran they say a lot but for me never again. I gave them a bad review and they told me to take it down I bet they do the same again. read more

It was a great experience and I look forward to working with them again! The entire team from start to finish will work with you accordingly to make the process as smooth as possible. read more

Gave these people $500 to hold a truck for me. Wyatt the salesman tells me the truck is yours and that they are taking it off the internet, which they did. Set up an appt two days later to come get it. The day of, they called and said they had to reschedule because something on the truck needed to be fixed. Ok, no worries. I'm in Virginia 3.5 hrs away and good thing I didn't make the trip before the call, but no worries. We reschedule the appointment. The day before I'm supposed to come get it there is a gas shortage in Virginia. No gas at any pumps. We have no idea how long this will go on. I call them, they say no problem, don't worry about it, the truck is yours. I rescheduled the pickup with the dealership that day. Salesman and manager agree. No worries. Cars.com sends me an email that the truck has been re-advertised. Wait...I have an appointment to come get the truck, you have my deposit to hold the truck and you're re-advertising it? No call from the dealership (salesman stopped returning my calls and texts) to warn me of this. I call them, repeatedly, and when I finally get someone to speak to me I ask why 1) they didn't tell me that they were re-advertising it (my wife and I could have made the 7 hour round trip for nothing AFTER I made a deposit to HOLD the truck) 2) why agree to the appointment if I'm "taking too long" (14 days) to come get the truck (neither delay was my fault btw) 3) what is the purpose of giving them a deposit to hold the truck if they aren't going to keep their promise and actually hold the truck and 4) where is my money? The answer I got was hilarious..."the owner told us to...". Really? Couldn't get any other answer from the manager (Mike), the salesman (Wyatt) or the sales manager (Kevin). Finally got my deposit back. I've been buying a car every two years for the last 30 years...never had an experience even approaching this bad. Watch your back with these people. read more

We visited this dealership as advertised prices were low and they have lots of inventory. We were surprised about the large fees added in at the end, almost $3,000. We took the car home and it immediately had problems, the next day as it would not go into gear and was running intermittently. We are returning to the dealership to discuss repairs. The car was obviously painted from black to white and we were skeptical about it's origins. This should have been our clue to walk away but we felt that the test ride went well and the paint job looked ok. It rode smooth except a tire pressure light, which dealer told us would be fixed, though lit up again on the way home. We checked all tires upon arriving home and all were full. Likely sensor was broken. We have had the car four days as the dealership is almost an hour away and we haven't had time during the work week. We will be returning to the dealership tomorrow and will post about the rest of our experience. read more

Wyatt is the man, great service. Very helpful even though I didn't have all my stuff together. I'm all about speed, and I was in and out fairly quick. read more

Great experience, Sierra was awesome to work with and Fish took care of my small issue expediently. Overall, a great experience, will be back for my daughter soon. Thank you very much. read more