Brought in my truck for routine service in March of this year, the guys here said that I had an…read moreadditional issue that can be taken care of under warranty with my dealership. They could've said nothing but I really appreciate their honesty. Now almost 4 months later I came in for service with RMW and they still made sure to check in to see how my trip to the dealership went and if the problem was resolved. 10/10 customer service and 10/10 on the quality of work!

Fantastic customer service! I got four new tires, alignment and an oil change all in a short time…read morewhile I was at lunch. Viva la Revolution!

Hollenshade's replaced a leaking radiator in my 2018 Jeep Gr Cherokee. They diagnosed the leak,…read morecalled with an estimate before proceeding, which I thought was fair. Car repaired the same day, prompt response, solid work, fair priced. recommend

This place is amazing, I will never take my car anywhere else. They are honest, quick and reliable!read more

A totally positive experience. Chris was the contact, who exhibited great flexibility in meeting my…read morechanging schedule. While the work was pretty simple, a CVT transmission drain and fill, he happily agreed to substitute OEM fluid for the aftermarket product. Tyre's performed the work under budget, and checked my front brake pads at my request. I couldn't be happier, and will return. A model automotive service business.

I found Tyre's on Yelp. Chris B was super helpful as my 1st POC. I ended up calling to speak about…read morean appointment and was informed that appointments can be requested on the website. This alone is a game changer for me. I had been previously informed by a car dealer that I needed my transmission replaced due to a leak. This is what I was prepared for. Ben W was my POC at this point and informed me that I did not need a full transmission but a replacement of the pan and oil change and rear breaks. Tyre's has gain a customer who plans to return when vehicle service is needed.

The level of incompetence is astounding. The first time I got my car back, the oil cooler they…read morereplaced was leaking everywhere. The engine oil warning light came on. I made it clear in writing all of what needed to be done to the vehicle. I told the body shop (I was hit by a Geico underinsured motorist) that sent my car to this business that there's no rush and that I'm happy to pay whatever it takes to get the car right. I put in writing that the lug nuts needed to be torqued to spec. (101-103 ft. lbs.). Today I went to take 1 of the wheels they put on the car off. I used penetrating oil, tapped the hex socket (this is what you want to use, not a 12 point that will strip the lug corners) a breaker bar with a 3 ft. pipe extension (total of almost 5') and could not break the lugs free. And bent the breaker bar. I'm a 45 year old male with above average strength. Next I went to a neighbor's house, tapped the socket on to the lug nut and used a top of the line 1/2" Snap-on impact at 175 PSI. This produces somewhere between 1,200 and 1,600 ft. lbs. of nut-breaking torque. IT DIDN'T move a millimeter. There's about 4 people involved between this shop and the body shop and no one is capable of following manufacturer or customer instructions. Or verifying the shoddy work of others even after the "others" have done previous shoddy work. I have documentation of the instructions and receipts if anyone would like to see them before taking their car to this establishment. They've had multiple chances to do things correctly and have proven that they either are not capable, do not care or both. They have no more chances. Whatever manager/owner response that appears is a fools attempt to save face. I was a fool to allow my car to be serviced here. You are too if you read this and still go there. It's not worth risking your life. Do yourself a favor and choose another shop.

My starter went up on a Thursday night and AAA towed it here. I called them on Friday and asked it…read morethey'd be able to fix it because they're closed on weekends. They said they weren't sure because they were pretty busy. They close at 6 and when I hadn't heard from them by 6:10 I thought I'd have to wait until Monday. They called at 6:35 and said my car was ready. They stayed late just to get to my car! I also got a senior discount. I highly recommend this place!

I had my vehicle inspected. I called and received an appointment…read more I was able to drop the vehicle off prior during normal business hours. The folks in the office are beyond professional and down to earth. It took two and the vehicle failed for a signal bulb and rotors. I was able to take it back to my mechanic whom sent me to this location and get the repairs done. After getting the repairs taken care I took my vehicle back and without any additional cost it was reinspected and passed. It cost $110 and that covers the vehicle for 30 days and reinspection.

I have been a customer there for 10 plus years with no problems. Last week I took my 2019 Colorado…read morein for service. When I picked it up I saw that the left side mirror was broken and the left front door pilar was mashed in with some paint chips still in the damaged area. Brian took photos and said he would talk to the person who worked on it. He called and said that no one there had any knowledge of damage being done to the vehicle but admitted that it was fine when I left it. Something was either dropped or fell on my vehicle to cause that damage. If they would have been Honest and Ethical they would have just said there was an accident with your vehicle but we will make it right but instead lied to me about. A 10 plus year customer and they elected to say F off. Never again.

Great place really liked the owner and mechanics. recent brake job went smooth, brakes work so nice…read moreand at a good price.

Only local place I could find to get a motorcycle inspection. Completed in reasonable time, and…read moreeven called after business hours to tell me I could pick it up. Looked after it and kept it secured and out of the rainstorms that passed through while they had it. Very respectful of my new bike! Highly recommended!

My daughters car broke down on the way home from work. After searching for local auto shops and…read morereading plenty of reviews, I decided to have the car towed to Leo's Auto. I'm glad I did! Not only did they explain thoroughly the issue the car was having, they kept me updated and was able to provide quick repair. We now have a local auto shop while she's in the area for college and I'm so grateful. Thanks Leo's Auto for the friendly customer service and getting her back on the road!

The worst experience I've ever had with an auto repair shop! While the 2 women were pleasant Jon…read morewas having a very bad day and apparently that was due to his ex-wife, the government, me and I believe Progressive. Those were all the people that he was loudly discussing while I was in there. Here was my experience 1. 7:39 my son called and asked would we be able to have the car diagnosed today (check engine light). He said he spoke to Jon who said yes. 2. I arrived at 10:37 to leave my car and I asked the woman at the counter would it be ready by 2:30. She very confidently said yes they could complete the diagnostic but probably not the repair. 3. At 3:08 I called because I had not heard anything and was told he was looking at it now and would call soon. 4. At 4:07 I could no longer wait so I went in. I was told he was "working on it" and asked if I needed the car today. I said yes I need it now. After a few minutes I realized no one was moving so I asked what was happening. Jon said he's working on it. I said I can bring it back but I have to go. He jumped up and said he would bring the car out of the garage. This is where it gets interesting! He brings my car out and they say I have to pay their diagnostic fee. I said not without the diagnostics! Seems reasonable right? So I ask what's the issue with my car. They don't know yet. Jon then says I hate people that don't want to pay. I say I'm more than willing to pay if I know the issue. He then hands me my keys and tells me to never come back. Well that won't be a problem. If you're able to avoid Jon this might be a good spot. I will never know and recommend avoiding them!

I give them a zero. I dropped my car off on a Thursday night drop to be looked at Friday for a…read morediagnosis. Nobody followed up so I called around 3pm to get, "oh, we have it right now on a test run. We will call you back." No return call. I had an emergency Sunday and I needed my car. I went to the lot and got it. No phone call Monday. You would think someone would question, where is that vehicle. I went into the office around 2pm, asking for my keys and they wanted to charge me! Worst customer service and experience ever.

I recently purchased a 2021 Subaru (with only 8,000 miles on the car) from Bob Ruth Ford. I had it…read moreinspected at Caples Car Care, and it failed the inspection for window tint and an exhaust issue. I brought the car back to Bob Ruth Ford and they removed the tint and did what was needed to the exhaust so it would pass MD state inspection. When I brought the car back to Caples Car Care, they failed the inspection and told me that Bob Ruth Ford did an inadequate repair, and I would have to pay them to fix the issue or would have to pay another fee to re inspect the work if I took the car somewhere else. I had them give me the car back and I took the car to another approved MD inspection station this morning and it passed. I feel verry taken advantage of by Caples car care!!!!!!