I purchased my first car at Hampstead and absolutely loved the experience and the car! Victoria was…read moreamazing definitely ask for her if you're looking for a car. Super sweet, kind and patient! Kiran in customer service is also very sweet and helpful. Highly recommend!

In a two-word summary? Dishonest advertising!…read more Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then I reviewed the listing on their website. We set up the appointment and visited the dealer. A sales rep allowed us to test drive the car, then offered to repair the minor issues we found. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was competitive. After the test-drive, we went into the office with the sales rep. We told the rep we were paying "cash" (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earliest payoff would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES OF LARGE FEES added to it, including "certified vehicle cost" and a handful of other fees. These fees totaled $3,547 dollars on a $21,999 advertised sales price (over 16%)! I don't have a problem with sellers/dealers adding reasonable fees, so long as these are CLEARLY disclosed (without "hiding them in very small print or on pages you have to click hyperlinks to get to). THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER's website. I am not an experienced used-car buyer and the next time I'm in the market for a used/pre-owned vehicle, I will be sure to ask those questions before visiting the dealership, but such tactics are not honest. We left the dealership without purchasing because now the price went from a "good deal" (per KBB) to a fair/poor deal. I wasted 5 hours of my life on this bad experience. So why am I giving the rating a "2" instead of a "1"? Because other than the failure to disclose the 16% ($3.5k) "markup", they were nice people, particularly the sales guy. But that decision was not made at the salesperson level (at least not without the knowledge of executive management/ownership). A manager/supervisor who came over the desk after the salesperson summoned him said that this was a regular practice. In my own line of business, this is not considered "normal", honest, and a good business practice! TOTAL HONESTY/INTEGRITY is always the best way to run a business! I did end up purchasing a vehicle from another source, and I'm very happy with it (the TOTAL prices was clearly noted!). So what did Hampstead gain from that? Maybe they sold that vehicle for the price they wanted, but in the long-term, those advertising/business practices rarely work out in business's favor!

Veterans, African Americans, and informed buyers clearly aren't welcomed at Manchester Motors…read more I had been keeping an eye on a vehicle there for a few months. By the time I went in, it had been sitting on their lot for 190 days. I sent an inquiry early that morning and got a response confirming it was still available. When I asked for the out-the-door price, I was handed off to the Sales Consultant/Business Development Manager, who sent the numbers. I made a counteroffer. Their response? "That's not even close." No conversation, no negotiation -- just a quick, dismissive reply. I was expecting at least a counter-proposal or a "today only" offer. I went in anyway to test drive the vehicle without an appointment. After the drive, I was ready to move forward, but I wanted a new inspection since the last one was five months ago. The tires showed wear, and the low tire pressure light was on. I was told that could be arranged -- but only if I signed that night. I mentioned I'm a veteran and pre-approved through USAA. That's when things changed. The Sales Manager told me they don't accept USAA pre-approvals and that I'd have to finance through them. I was also told a wholesale buyer was coming the next morning. So I left. About an hour and a half later, I checked the website and saw the price had gone up $3,000 -- after months of consistent pricing, and even discounts. Over the next couple of days, they called, emailed, and left voicemails saying the vehicle was still available, inviting me back. I thought it was supposed to be sold the next morning? The whole experience felt off -- pressured to sign immediately, blocked from using my own financing, conflicting information, and sloppy communication with multiple typos. It just didn't sit right. Buyers should be cautious.

We recently purchased a used vehicle from Manchester Motors and appreciated the friendly, no…read morepressure, sales approach from the salesman Donny. The company reflects a family owned business, with an honest approach. All staff were efficient and friendly. (No smarmy sales tactics.) It was a good experience and we came away with a very satisfactory deal. We highly recommend Manchester Motors.

Disaster of a dealership. BEWARE BEWARE…read more Before this review I have tried many times to communicate with the dealership. They will not communicate. I have contacted a lawyer and even had the Maryland Attorney General along with the MVA investigation division speak with me on this matter. Where do I start? The lying? The fraud? The lack of communication. They have had and are still in a possession of a vehicle I purchased in July. They have had it more than I have. Immediately after the car was purchased the airbag light and engines lights came on within a day. Contacted them immediately and was told to bring it back. It was brought back only for them to keep it for 2 months because they had to "send it out for repair". After getting the vehicle back, not only was the light still on but it wouldn't steer properly and was promptly brought back. They claimed it was a faulty power steering hose. Got the car back and was told the airbag light was still on and I needed to take it up with the owner. Funny thing though you can't get ahold of him and almost every time you call they don't answer. Leave a voicemail? Well the voicemail box has been full every single time. Fast forward to finally getting ahold of someone and being told to take it to a dealership. The dealership writes the car up for a two page write up. Including a rack and pinion that was replaced and claimed under my purchased warranty without my knowledge. Forged my signature digitally to approve the work and to this date can't provide a work ticket on their end. That same rack and pinion that Ron's Automotive installed HAD to be taken back to them because it was already filed under warranty by them. After being told the airbag light was a clock spring issue with the shop they "sent it out to" they couldn't provide documentation for weeks of that work. After getting the shops name "who did the repair" and calling them it was discovered my vehicle never went there for that repair. So who knows what they did with my car for two months claiming it needed to be sent out. As of today I have called and even sent emails to the owner with not a single response. They still are still in possession of my car which I don't even want anymore and will be fighting in court at this point. Morale of the story these people are Liars and commit fraud. A quick public database search will actually show you the open cases and closed cases against them. You can search Ron's Automotive or Carzlane who is the actually owner of Ron's Automotive now Save yourself the misery and find a reputable place that actually cares and understands customer service. Lastly, these comments about Ray being a great service manager are very misleading. This is the same Ray who hung the phone up on me when asking for an update, could never provide an answer or work ticket on services performed, claimed he was leaving in two weeks back in December and didn't care anymore (still employed there) and never answers the phone.

STAY FAR AWAY FROM THIS PLACE ‼I traded in my car, and their part of the deal was to pay off the…read morerest of my loan. The amount left was about $2400. 3 months have passed and it's still not paid off. I've been paying for a car that's no longer in my possession. And I just found out that they sold the car I traded in. This is wrong. This is a scam. This is fraud.

I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

Integrity Auto Group 1203 Baltimore Ave Phil Burns was my salesman. I went to this car lot on a…read morehumble after finding it searching for cars wee hours of the morning. I found a car on his lot after searching for the same model I just lost due to it being totaled oct 27th in an accident. Buying a car was a smooth process here, the transaction was fast and easy, not all the extra fees. If you're looking for a car check them out. I did have some small hiccups with the car, but Mr.Burns a man of his word made repairs and made arrangements for my car to be deliver back to me once repairs were completed. 10/10 I would recommend for easy car buying.

DO NOT BUY/SCAM I…read morefeel like I'm in a dystopic nightmare. Irony exists within names when in hell. "Integrity". Upon research and review of horror stories I can confidently say that my experience has been close to, if not met, by the realm of terrors reserved for only the innermost delusions of hell. I was sold a lemon. Hook, line, sinker, yet the reviews I saw preached that this was not the case. I surveyed the dealerships around MD and VA, and stalked for the best deal from what I thought was the best opportunity. Just like a nightmare, all seemed rosey, until my engine block shuddered and sounded to a stop in the middle of the highway. Not only did my car shudder so did I. Like claws against my spine I realized I had risked my credit and future on a lie and I felt a harsh, freezing cold, embrace my entire physical existence. My engine had been misfiring before, and now had overheated. It seemed the previous owner had a coolant leak and the engine had began to overheat, causing moderate piston misfires. This issue had ran its course to cause severity throughout... but the horrors only began. I was promised an extended powertrain warranty... one I never received evidence of in months of my ownership. Within 3 weeks of purchase my car overheated to a stop, I fixed my coolant tank. Within a month the misfiring dealt its damage. An untold hundreds of dollars of damage. I now sit at home, facing a fee similar to my rent with no way to earn my income. I have been scammed. I have been tricked. As well as betrayed by what I thought were similar breeds as I, Military. I not only feel mishandled and taken advantage of. I feel utterly mishandled by family in arms. The seventh layer of hell indeed, Maybe it was a misunderstanding and an oversight? I sure hope so... I so badly wish my perceptions to be repaired. I will be contacting the Better Business Bureau for fear of my livlihood and future. DO NOT BUY/SCAM

I had a great sales experience with Tony and Mark. They were able to get all the details worked…read moreout over the phone for the vehicle I wanted. I just had to come in and test drive and sign for my van. When I later had some mechanical issues Nicole in the service department got me right in and Scott figured out what was wrong and fixed it with no hassle.

Found a car online that looked great for my son. Sales person Kenny was super responsive and and…read morestraight forward. Every question asked via texted was answered quickly without and sales pitch. Straight forward is what made us drive almost 2 hours to see it. The car was exactly as discribed. Had a chance to meet the owner Scott as well. End of day, Ive never been to a car dealership where I walked away and felt that everyone there was honest and straight forward. Even with the long drive for me, next time I'm looking for a used car Ron's will be one of the first places I look at.