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Manchester Motors

3.8 (19 reviews)
Open 9:00 am - 8:00 pm

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Review Highlights - Manchester Motors

Randy Olinger helped us with no pressure to buy.

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Ron's Automotive

Ron's Automotive

(19 reviews)

Disaster of a dealership. BEWARE BEWARE…read more Before this review I have tried many times to communicate with the dealership. They will not communicate. I have contacted a lawyer and even had the Maryland Attorney General along with the MVA investigation division speak with me on this matter. Where do I start? The lying? The fraud? The lack of communication. They have had and are still in a possession of a vehicle I purchased in July. They have had it more than I have. Immediately after the car was purchased the airbag light and engines lights came on within a day. Contacted them immediately and was told to bring it back. It was brought back only for them to keep it for 2 months because they had to "send it out for repair". After getting the vehicle back, not only was the light still on but it wouldn't steer properly and was promptly brought back. They claimed it was a faulty power steering hose. Got the car back and was told the airbag light was still on and I needed to take it up with the owner. Funny thing though you can't get ahold of him and almost every time you call they don't answer. Leave a voicemail? Well the voicemail box has been full every single time. Fast forward to finally getting ahold of someone and being told to take it to a dealership. The dealership writes the car up for a two page write up. Including a rack and pinion that was replaced and claimed under my purchased warranty without my knowledge. Forged my signature digitally to approve the work and to this date can't provide a work ticket on their end. That same rack and pinion that Ron's Automotive installed HAD to be taken back to them because it was already filed under warranty by them. After being told the airbag light was a clock spring issue with the shop they "sent it out to" they couldn't provide documentation for weeks of that work. After getting the shops name "who did the repair" and calling them it was discovered my vehicle never went there for that repair. So who knows what they did with my car for two months claiming it needed to be sent out. As of today I have called and even sent emails to the owner with not a single response. They still are still in possession of my car which I don't even want anymore and will be fighting in court at this point. Morale of the story these people are Liars and commit fraud. A quick public database search will actually show you the open cases and closed cases against them. You can search Ron's Automotive or Carzlane who is the actually owner of Ron's Automotive now Save yourself the misery and find a reputable place that actually cares and understands customer service. Lastly, these comments about Ray being a great service manager are very misleading. This is the same Ray who hung the phone up on me when asking for an update, could never provide an answer or work ticket on services performed, claimed he was leaving in two weeks back in December and didn't care anymore (still employed there) and never answers the phone.

STAY FAR AWAY FROM THIS PLACE ‼I traded in my car, and their part of the deal was to pay off the…read morerest of my loan. The amount left was about $2400. 3 months have passed and it's still not paid off. I've been paying for a car that's no longer in my possession. And I just found out that they sold the car I traded in. This is wrong. This is a scam. This is fraud.

Hampstead Preowned

Hampstead Preowned

(119 reviews)

I purchased my first car at Hampstead and absolutely loved the experience and the car! Victoria was…read moreamazing definitely ask for her if you're looking for a car. Super sweet, kind and patient! Kiran in customer service is also very sweet and helpful. Highly recommend!

In a two-word summary? Dishonest advertising!…read more Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then I reviewed the listing on their website. We set up the appointment and visited the dealer. A sales rep allowed us to test drive the car, then offered to repair the minor issues we found. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was competitive. After the test-drive, we went into the office with the sales rep. We told the rep we were paying "cash" (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earliest payoff would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES OF LARGE FEES added to it, including "certified vehicle cost" and a handful of other fees. These fees totaled $3,547 dollars on a $21,999 advertised sales price (over 16%)! I don't have a problem with sellers/dealers adding reasonable fees, so long as these are CLEARLY disclosed (without "hiding them in very small print or on pages you have to click hyperlinks to get to). THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER's website. I am not an experienced used-car buyer and the next time I'm in the market for a used/pre-owned vehicle, I will be sure to ask those questions before visiting the dealership, but such tactics are not honest. We left the dealership without purchasing because now the price went from a "good deal" (per KBB) to a fair/poor deal. I wasted 5 hours of my life on this bad experience. So why am I giving the rating a "2" instead of a "1"? Because other than the failure to disclose the 16% ($3.5k) "markup", they were nice people, particularly the sales guy. But that decision was not made at the salesperson level (at least not without the knowledge of executive management/ownership). A manager/supervisor who came over the desk after the salesperson summoned him said that this was a regular practice. In my own line of business, this is not considered "normal", honest, and a good business practice! TOTAL HONESTY/INTEGRITY is always the best way to run a business! I did end up purchasing a vehicle from another source, and I'm very happy with it (the TOTAL prices was clearly noted!). So what did Hampstead gain from that? Maybe they sold that vehicle for the price they wanted, but in the long-term, those advertising/business practices rarely work out in business's favor!

Manchester Motors - car_dealers - Updated May 2026

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