Our salesperson, Gabriella, did a great job. Seamless transaction. It was a great experience. read more

I have to say that I was extremely disappointed in how I was treated by Matthew Keenan this week in the Len Stoler this week. I have been a customer there for years and never had an issue until this week. I was emailed a coupon directly from Len Stoler Lexus for new wiper blades. After waiting for about 45 minutes; Matthew called me and asked me what I needed. When I shared with him that I needed new wiper inserts and I had a coupon. He said we don't have a coupon like that let me see it. I shared with him it came directly from Len Stoler; I have previously received coupons from Len stoler both in the mail and by email. Even once I should him the coupon he immediately said I don't think you can use this coupon. He was adamant that the coupon was not in there system. Then he went and looked at my truck and said we can't honor your coupon because these aren't Lexus blades. Once I got home my Mother said you should have spoke up about how you were treated. I thought about it and I Should have immediately asked for his manager. The way he questioned me about the coupon was demeaning. So I called and left a voicemail for a manager but no one called me back. Called again and the manager never picked up my call. My previous service advisor "Dave" who passed away was so kind and honest and respectful. Steve my new service advisor was booked that day, and he is a sweetheart. Steve wanted to help me but couldn't. I will never deal with Matthew again, I don't trust him. I can't help but wonder did he treat me that way because I am an African American woman. Matthew told me it would be $300 plus dollars. I ended up having to go to Autozone, where I was treated so kind and a young man that worked there changed my wiper inserts for free. It took him less than 10 minutes. read more

Len Stoler Lexus - My emailed coupon from Len stoler - Auto Repair Near Me - Owings Mills, Maryland

After recieving a response from lexus I called the service manager, left a message and no one got back to me. First my tire sensor brakes now an unreasonable response. Customer service is declining and I never would have expected this from a Lexus dealership. As I said before I don't think that I want to do business with Lexus on Reisterstown rd anymore., read more

Furious with Len Stoler Lexus (And no, I will not "calm down" either!) I was driving behind a Lexus driving slowly with its hazards on, on a winding road with very sharp curves. I figured something was up. When we went around a sharp, nearly blind curve, the drivers side front right tire came completely off of the Lexus. The Lexus wheel scraped onto the pavement and the tire rolled across the road in front of an oncoming SUV. I pulled over to help the driver, as did the the gentleman behind me and the woman coming the other way, in front of whose car the tire rolled. Short version: The car was brand new to this woman. She was traveling with two kids. Miraculously, she chose to drive the back road at the last minute so the kids might see some of the horses that live along that road. If she had taken 695 as planned, they, (and/or someone else) might well be dead right now. There was not a single lug nut to be found. ** Not ** One ** Lexus sent this woman out in a car that either had no lug nuts on the front tire, or had them in so loosely that they had fallen off. -- AS IF THAT WEREN'T BAD ENOUGH -- She contacted Lexus via the panic button. (I was with her the whole time and heard every call myself.) When she explained that she was not, in fact, in a safe place, (people routinely whip around this blind curve well over the speed limit,) they said to call 911. She called 911. While waiting for police who seemed to be taking forever, she called the Lexus dealership back, looking for roadside assistance. Lexus explained to her that they don't have tow trucks. They then went into all the reasons he felt Lexus was not at fault, and the lady appropriately asserted herself trying to get the man to focus on the priority of getting them to safety, and the car to the dealership. Lexus dude had the nerve to tell her to "calm down." First of all, she was PLENTY calm. He just wasn't happy with what she was saying. Secondly, how calm would HE have been if somebody's negligence had just almost killed HIM and two children?!?? And again, SHE was calm. He was powertripping. (Against a woman he nearly killed.) Second call to Lexus, freezing cold outside, they AGAIN went deep into why she shouldn't sue them and how they weren't at fault. Len Stoler Lexus! DUDE! There is a woman with two kids on the side of the road on a dangerous blind curve with a treacherous ice storm expected within the hour. P R I O R I T I E S!!! After almost two hours, police came. The police summoned a tow truck that got there in less than 10 minutes, about 4 minutes before the sky started spitting ice. Lexus - You are criminally negligent, and I hope she pursues justice so that you will be MUCH more careful with people's lives in the future. You are also morally bankrupt. I hope that you are put on blast everywhere imaginable for your utter lack of concern or assistance in keeping this family safe in the immediate aftermath of your negligence. We have pictures. She has three witnesses. You ARE the problem. read more

I bought my new car from Luke at the Use Car Sales on Saturday morning, and it was the easiest thing ever! Of course, I will say I knew what I wanted and came in prepared w financing. 1. Luke is very pleasant to work with. He was pleasant to everyone he met, people detailing the car, coworkers, all the customers he met in person and on the phone. He was not pushy or had the "car salesman" attitude. 2. Financing w Lexus beat my bank's rate by over 2.5 %. In and out of fast! The total process took about max 4hrs, but that's buying a car. My experience was very nice, and I'd come back if they had what I wanted. read more

Len Stoler Lexus - 10 yr refresh. - Auto Repair Near Me - Owings Mills, Maryland

Luke L. did an exceptional job communicating with me on securing a GX550. He went above and beyond picking me up from the airport and providing lunch. His friendliness makes him very approachable and a pleasure to work with. I highly recommend asking for Luke if you're interested in a car. Travis W. was also extremely helpful in the finance office and helping get my registration sorted even though I traveled from out of state. A very seamless transaction. Jesse was also great at explaining all the new tech in my car. The entire staff at Len Stoler was beyond professional, they were also extremely kind and genuine. Thank you to everyone for helping me get my dream car! read more

Len Stoler Lexus - Auto Repair Near Me - Owings Mills, Maryland

I recently acquired a Lexus and knew that the former owner brought the car here for all maintenance. The low tire light, as well as the oil change light had been displayed and I also needed a battery in one of the key fobs and for them to clear the prior owner's navigational settings. When I brought the car in for the maintenance, I was told it didn't need an oil change. The guy who helped me looked up the past maintenance and said I just needed a tire rotation. He was a bit short with me and pretty much shut me down when I said the low tire light and oil change needed lights were displayed. He said he could just run a diagnostic then and I'd have to pay about $300 for that. I asked if he could just clear the lights and do the tire rotation. When I asked about clearing the navigational settings, I was told to "read the manual." He said that I should go to the parts division for the key fob battery when I return to get the car. They would replace the battery for free as part of the service. I left the car, not feeling confident I would get what I came in for. When I returned to pick it up, I went to parts and asked for the key fob battery. The guy there said that was "false information and Tim shouldn't have told you that. It's gonna cost you." I then asked about some things listed on the checkout page. The guy said I needed to go find Tim to ask about that, as that is the service department and I was at the parts desk. Geesh! Back to Tim I go. I asked him to explain the check out sheet and he said I need new tires. I asked if they were able to clear the lights on the display and he said yes. He then said the car was out front and ready to go. I felt rushed and uncomfortable. I really thought by taking the car to the Lexus dealer that had always done the maintenance was going to be a good experience, but I was wrong. I drove 30 miles out of my way for subpar customer service. I was expecting "Lexus" service - it's supposed to be better. I wasn't expecting a manicure or massage chairs, but I did expect friendly and respectful workers. read more

Do not get your car serviced there. My car has 25k and 2 years old but they charged me to look at it. The warranty is suppose to be for 3 yrs 36k. They will look for reasons to make you pay when you shouldn't be. read more

They treat their employees horribly. While we currently lease a car from Len Stoler, I would never do that again. Treat your people better!

We had a wonderful experience with Phillip Pate and then Chase Stein. Both gentlemen were professional, responsive and straight forward. They are truly examples of people that we enjoy dealing with. We did not end up buying the vehicle, but it was not because of the experience we had with either of these gentlemen. read more

Great customer service! Make sure you have them look ok at what you need to be done. Ask about coupons they are on the website.

Made an appointment for a minor problem. Service advisor told me that the part had been received and a loaner was available. I arrived timely Anderson's after waiting 30 minutes to talk to service, I was told that there were no loaners available. Explained the problem with the service manager who apologized. I'll find another dealership read more

Very poor service. This past Saturday I took my car in for the 25k mile maintenance service and was told by the service advisor that it was a "quick" visit. Three hours later I had to question where my vehicle was. There was also an issue with my Apple Car Play talk to text not responding so I needed to bring my car back during the week. After having my car all day they said it was working fine. My Car Play was working just fine in their loaner car but when I picked my car up it was still not working in it. They asked a "Tech Specialist", I believe his name was Jesse, to come help me. He was extremely rude, talked over me and made me feel like it pained him to sit in my car and show him what I was talking about. He kept insisting it was my phone and not the car even though my phone worked fine in the loaner. He got very agitated and aggressively got out of my car and said he would bring me a service advisor. It's a shame the service department is like this. I absolutely loved my salesman, Daryl. He's wonderful! read more

I decided to purchase a certified pre owned lexus. I visited all of the dealerships on Long Island. As I saw a car I was interested in I would take a screenshot for easy reference later on. After I looked at all of the certified pre owned I went back and took a second screenshot of the cars I wanted th o test drive. There were two. I went to test drive the first vehicle, and the salesman was very pushy. But I did like the car. It was just what I was looking for. So I signed the papers. He was leaving for vacation bus said I see should call with any concerns. Looking over the contract that he wrote up, I realized he priced the car for $1,007 more than the price it was listed for. I assumed he made an error in transcribing the numbers so I caller to inform him of the error. He insisted the numbers he wrote were the price of the car. Whole we were still speaking I went to the dealerships website. It was listed for $1,007 less than the price on the contract. I was to return to the dealership on Monday with a certified check, but I also brought my tablet with the screen shots which I still have. I met with the manager of pre owned cars and he started by saying my tablet's cookies c as used it to come up with the wrong price. This is both laughable and insulting. I started to leave and he offered to give me $800 more on my trade in. With the tax advantage I agreed. The more I think about how I was treated and the dishonest of those I dealt with in the dealership the angrier I become. I am past 75 years old, so I believe I am also dealing with elder abuse. Have 60 days to decide weather or not to report this to the DMV. The attachments are the price if the car when I was looking - two of them. The other two are the price of the care the morning after I spoke to the salesman and a blurb stating their behavior is illegal read more

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I'm really sorry to have to write this review but I'm so disappointed right now but I've been given no other choice but to do so. First understand that I have been dealing with Len Stoler for the pass 13 ~ Years. Here are the vehicles that I have had serviced there. My first car was a leased Lexus 300H Hybrid vehicle back in 2011; then I leased a car from them in 2013 both of which was serviced there. Next I purchased a Genesis G70 in 2016 serviced by them; then a Genesis G70 in 2019. Next I had a 2021 Palisade Limited/AWD vehicle serviced there. And currently I have a 2023 Genesis GV80 that I've had serviced by them over the past year and a half. Needless to say I've witnessed the service diminish over the years from Excellent Service to now what I would consider Deplorable Service. Case in Point: I fist experienced an Engine Light on in my vehicle on 5/18/2023 with Code: DTC P030100. Took my vehicle to Len Stoler's Repair Shop, showed the Service Adviser the information on my Genesis Cell Phone App and I was told that they had no idea what it was in relation to. Then told that if my vehicle was driving normal as usual "Not to worry about it" So four days later the Engine Light went out and the Genesis App on my phone that the vehicle was Normal/OK {Unbelievable this has occurred a Total of 5 Times now.} I returned to the dealership a few weeks ago and they finally had a mechanic hook up a computer to diagnose the issue with the Engine Light. They determined that the Engine Ignition Coil was faulty. Unbelievable they did not arrange and appointment for me at the time that I was there because they had to make sure that they could get a replacement. So I called back on April 1st and was able to make an appointment for today April 15th for 7:00am Needless to say I was told that the repair would take most of the day, so I elected to drop my vehicle off the night before and left my KeyFob in there Dropbox. Which brings me to this point here at 7:15pm Monday night April 15th when I thought that I would have had my vehicle repaired and parked inside of my garage...NOT!!! Horrible Horrible Service to say the lease. I thought that my vehicle would have been done around 11am to 12noon so I called the dealership because I didn't hear from anyone. And it just got worst because I called 8 times trying to get a hold of a Service Manager for a status report on my vehicle, and once I did I was told that my vehicle had not been touched by a mechanic due to callouts by other mechanics who reported being sick. Sadly, Not only was I not informed as to what was going on my vehicle and asked if I wanted to take my car today and reschedule or return tomorrow. But I was then "Gaslighted" when I was told that the mechanics don't start until 8am and chances are tomorrow they may not be able to get to it until 10 - 11am. Yet, you make my appointment for 7:am ~ WHY? Better Yet... {W*T*F} read more

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They made it easy to buy my car and very competitive on pricing. Everybody I dealt with were helpful, courteous, and thoughtful. I would recommend them for all your Car Buying needs. read more

Yes I own a Lexus but a very bad habit I have is I never read the booklets or pamphlets that comes with cars or anything. I went to this dealership because my car suv had a red solid light on with doors open on it. So I went all around my suv open and closed all doors. When I do that the red light on left dash was still on. Hmmmm. I went to this Lexus dealership this morning told them the problem and a lady came out went to the rear of my suv opened and closed the rear window. She said if that happens again it's the rear window mostly if it's not the door s. Problem solved!!! This is my first Lexus and I loved it since I got it nothing ever goes wrong with these vehicles if you keep them up and I thank this Lexus dealership. Definitely when I'm in the market for a new Lexus this where I'm coming Thank you Lexus read more

I spoke with the dealership concerning my window exploding while I was driving and I was told that it was no way I could prove this. It was nothing around me and then it was glass everywhere. I have even googled this and no one wants to take responsibility. 2018 Lexus 2 door sports car read more

Len Stoler Lexus - 2018 Lexus sunroof exploded - Auto Repair Near Me - Owings Mills, Maryland

This place is a joke it takes them 5+ hours to do an oil change. Tried to tell me I picked up the car when obviously I was waiting for the car. Then they lost my key and customer service was rude and not helpful. Do not go here read more

I just picked up my 2024 RX 350 I think this is my 6th RX- What a pleasure to deal with all the wonderful folks at Len Stoler Lexus- It was a very fine experience and I sure love all the new features on 2024 model that had not been invented on my 2022 and love the large screee and the ability to see my Waze on the screen rather than looking down at my phone. Len Stoler Lexus IS the gold standard and I am honored to be a very ling time customer- when we bought out first car in 1971! read more

I would not recommend buying a new vehicle from this location. I've had multiple issues with a new vehicle. They are difficult to work with and don't seem to care about their customers. The service department is decent. read more

This review is about the service department. I considered many Lexus dealerships and this is the one I am confident about because of Regina. She has consistently returned my car In excellent condition. My car is a 2007 model and it is the same car at 100k as it was at 27k miles. Thanks to Regina, the service manager, the Valets and of course the technicians. read more

Thankfully, this location is very close to my home, whereas, my actual mechanic is about a 30 min drive. I opted to go to the dealership because one of my headlights died the night before. My work commute is too far to risk hitting a deer, as they love to pounce onto the road out of nowhere during dawn/dusk this time of the year. I knew the price of service would be elevated, but their prices are absolutely ridiculous! I replaced a headlight on the same car, at my regular mechanic for less than half the price I paid here. Granted, the dealership work does come with a warranty, I will rearrange my schedule next time to take the trip cross town for a more reasonably price service. And believe me, I understand in life you get what you pay for, but Lexus or not, one headlight should not cost $300+ Pros: I was seen without an appointment, they offer clean/comfy lounges, and light refreshments. Additional space outside of lounge to take a call, work, etc. Cable tv available in lounge. Complimentary car wash. Cons: Service doesn't open until 9:00am-no early appointments for those who have work or other obligations. Price of service. read more

Everyone we worked with was professional and friendly. Our salesperson, Dwight, knew the car models inside and out and was able to answer all of our questions. We ended up with a vehicle we love! read more

I had a great experience with Sam at Len Stoler Lexus. I flew from Atlanta to pick up my Lexus NX 450h+ and drove it back from MD. Sam and the entire team were very helpful in the purchasing process, training me on configuring the car and setting up my app as well as working around my arrival time/uber ride to their location. Dealers locally were difficult to work with and their options were not appealing leaving me no choice but to look out of state. I am glad I found Len Stoler Lexus. Sam was able to sell a PHEV that I wanted with the color and options I was looking for at a reasonable price. I will do business again with Len Stoler Lexus and didn't mind flying and driving to be treated with the appreciation they showed. read more

Chris was able to provide all the information I needed to make the purchase. He was laidback and personable. After a long day of shopping, he even secured some snacks for me. I highly recommended. read more

Took the car in for diagnosis. Left the car for 10 days and was told to replace a new engine (used) for 10K+. The engine was neither overheated nor had any codes. Paid for diagnosis $522 and no report of diagnosis. The tech removed all spark plugs and ignition coils and just cranked the car to show me. He told me that there was some noise from the engine; therefore, the engine is damage. I told him that I did not hear any noise when I dropped the car. However, I asked him whether he had checked the timing belt whether it was slipped (fast cranking but not start), got response "No need" and he got experience for 20 years. No report whatsoever and did not put anything back. He said "I am off already. Not today". My service advisor was silent. He might be right, but he should use a camera to see inside the cylinder whether there was any damage to either the valve or piston and should mention to convince me as a customer. None. Only another service advisor just helped me to put most of the things back loosely. To be honest, I have never thought that I would get this kind of service and attitude. Used to be loyal to this place but not anymore. Will not recommend this dealership to anyone. read more

Once again. Tried to buy a car, but very little interaction and motivation to get the deal done (same problem with Lexus of Towson). Thankfully, these cars can be purchased anywhere. read more

If I could give 0 stars I would. I took my car in for brakes, tires and to get an estimate on a minor repair to the grill on my car last week Monday. Upon arrival, I dropped my car off and went to speak with the service advisor Sarah G. She verified the reason I was bring my vehicle in and typed everything into the computer and printed it all put for me. Upon seeing the numbers for the tires I asked why it was so much when I have a warranty on the tires for 2 years. She stated that I was mistaken and that it was for one 1 year. I knew for a fact that I was correct and asked if i could speak to a manager. She stated she would check. She keft for a moment and came back and stated that I was correct and that the price of my tires would be significantly reduced. I then asked her to update the paper work because she had written in the difference and I wanted a hard copy of what I signed. I asked if she could make the updates and email it to me. I also asked for car updates to be made via email because my phone was messing up. I was told that my car would be done by end of the day on tuesday or the latest wednesday. Long story short, my car wasnt complete until friday afternoon. I called several times prior to that time and was told my car was not done. Fast forward to Monday Aug 28 a week later and after calling and asking for an update on my vehicle I get a 3 line email stating that my car was done and that my tires would be regular price because I couldn't use my warranty. At this point I was absolutely passed because I would have waited to get tires had I known this. I immediately called to confirm what happened and let the service advisor know I was omw to pick up my car. Once I got to the dealership, I explained that I was not willing to pay full price for the tires because I didn't authorize that cost, I had asked for the paperwork to be emailed which didn't happen, and I asked for an email update once completed. After, finally squaring away the cost I paid for my portion and got my car. Once I got my car it continued to be a nightmare. My car was not cleaned after it being there for a week, the glue or whatever they use to put tires on was all over my rims it was just terrible. So the customer service gentleman said they could wash it but it wouldn't really get the tires. Or I could take it to the car wash down the street where they have a partnership. I got down there the wash was free but it didnt include the tires. So not only did i have to pay extra but it took them 45min to clean the car and I still have the sticky crap all over my rims. Long story short, do not got to len stoler lexus and definitely avoid Sarah G. She was the worst. There are some other there that are not up to speed on lexus brand items. There was another customer that had some of the same issues I had about them changing the price and not letting him know. Absolutely disgusted with them. I will continue to go to Towson Lexus where there service is awesome ..... shame on len stoler for not knowing better. Smh​ read more

In 36 years of buying cars, this experience blew me away. 24 hours from the time of text to driving away with a new car. No haggling, no BS, fast, efficient, fair, nice, professional. Exceeded expectations. I am now a loyal customer of Len Stoler Lexus and will be back for my next car in 3 years. Ask for Dwight. read more

We had a great experience with Daniel. So glad he was not the typical car salesperson. He was kind, patient and not pushy. This is our second time buying a Lexus at Len Stoler Owings Mills MD. The last one was in 2005 and the service was great then. We were happy to see the customer service quality hasn't changed. This time I went for the Certified 2018 NX 300 with very low mileage. COVID protocols were good and there was no waiting and was offered snacks. We will come back when I need another Lexus. read more

My husband and I had an excellent experience working with our consultant Phyllis and Rasean, the sales manager. They were very courteous and accommodated both our new Lexus ES 350 leased car interior/exterior colors and payment needs. I highly recommend this dealership for their efforts to work with you and for the pleasant customer service extended! read more

My salesman Tom and the manager were great. They made sure I for the refund I was due when my leased 2019 nx was totaled. I bought a new nx350h. I love it read more

My name is Brandi Johnson and I had the pleasure of working with Marina. She was absolutely pleasant and professional to work with the whole entire process. She was very knowledgeable and took the time to answer all of my questions, if she didn't know the answer she got one for me and it was prompt. She stayed in communication with me and I appreciate that. Thank you so much for making this experience a good and easy one. I highly recommend, Marina. read more

The dealership had the 2021 RX-350 in both the exterior and interior color of my wife's choice. She would had preferred a RX-450h, hybrid version, but color selection was primarily limited to Black and White versions, and to special order would have taken 3-4 months (We could handle weeks but not months), and all of this was compounded by COVID-19 (fully understandable). Len Stoler was willing to "dicker" on the purchase price, but not on trade-in value of my wife's 2005 Lexus RX-330 with only 79K miles. Was hoping as a loyal customer to Lexus they would be willing to push the higher end for the trade valuation, instead, they went to the bottom end, and we were only $400.00 apart. Oh well, sold it to a third party for more money. read more

Bottom Line: People are reasonable, prices are competitive but the dealership needs a remodel. What I liked about Len Stoler was the Sales Team. My first interaction was with Gemma and she certainly is a gem. If it wasn't for her, I would not have found myself driving out of my way to Len Stoler when I could have gone to the dealership three miles from my house. I also appreciated that Len Stoler participates in the USAA Car Buying Service. That is another reason why I found myself driving around the rainy Baltimore beltway on a Friday afternoon. A pleasant surprise about Len Stoler was the fun and friendly Tech Specialist. She told me I could set my car seat presets for flats and high-heels. That is my kinda girl. Loved it. Also, she was just really bubbly and helpful. I've been to four Lexus dealerships in my ten years as a Lexus owner. The first three were nice, super nice and extremely nice. Then there is Len Stoler. Sigh. This place needs a remodel and a better layout. There are two separate customer lounges - one of which has a TV and rundown kitchenette and the other of which is a quiet room. Neither lounge is close to restrooms and you kinda feel like you've been hidden in a back room while you wait for your car. Moreover, the kitchen wasn't even stocked with sugar for the coffee. An enclosed service entrance is lacking too. But the benefit of a blah dealership is that they have less overhead and hopefully lower prices. Yay for that. Also, I think they are getting ready to remodel here so they too must realize its time for a change. My least car favorite aspect of the car buying experience here was that it took forever even though I had an appointment. I spent twenty minutes test driving with a nice gentlemen, ten minute negotiating with the sales manager and then 3.5 hours waiting around for something or other. I was so excited to get out of there and exhausted by the time I left. read more

Service department Regina Thornwell I have been a customer for 9 years and have never been treated the way this young lady treated me. All I asked for was a quote on repairs and she was very dismissive, over talked me , and spoke very rudely. I even mention that she was being rude, which gave her the chance to resolve the issue instead of apologizing for her nasty behavior she continue to talk nasty.... Sad to say I won't be returning to this location ever again. I will not pay Lexus prices to be treated like I'm at a local garage. read more

Wow... $10,000 "Market adjustment" markup added on top of the MSRP. Avoid this dealership at all cost or you'd be absolutely ripoff by their greediness. They do not put the $10,000 "Market adjustment" markup in their website. They will not tell you about the markup even after they handed you a paperwork, so beware! Good things we caught it, but some people in a hurry could totally miss if they focus on monthly payment instead of total sale amount. Len Stoler tried to steal customers extra $10,000 with no shame. Greediness level 10,000. Curious to see what Lexus corporate has to say about Len Stoler Owings Mills business practice and how trying to rip customers off at extremely high amount aligns with Lexus Corporate core value. read more

They do not call back as promised. I wrote a Google review which they answered by asking me to call them to make things right. I called twice and left voice mail messages at the extension given. I never received a return call in over a week. I'm not bothering to call as it appears their regrets are insincere and they obviously have no intention of giving any meaning to their words. read more

Just purchased a 2021 RX AWD 450 with Marinas help. She was the main reason I went with Len Stoler. Got everything together I needed before I arrived for pick up which helped me immensely. The whole process was seamless and I highly recommend This dealership. read more