Marina was great to work with. Very friendly and personable. Everyone followed COVID protocols. Len Stoler was able to give me the best deal on a 2020 NX300h than other dealers. read more

It was an overall painless experience. The facilities are nice and the sales people weren't aggressive and sleazy.

I do not work for Lexus but when a consumer comes into a Lexus dealership, the consumer should bring the vehicle to the service center where they are greeted by a service professional. Once the service professional greets the consumer, they should begin the service process if possible or inform the consumer of their expected wait time. While they are waiting, the team should focus on assisting other customers in the order in which they arrived.  The consumer should be kept informed throughout the maintenance process. The service professionals should look at the vehicle maintenance history and ask the customer to describe the issue. If the service team member is unable to address the concern a senior professional should be called. When I arrived at the service center, I drove the vehicle into the garage and waited to be greeted. After some time had passed and I still had not been greeted, I pulled my car further into the garage to make room for another vehicle behind me. The team members began to assist the new vehicle's driver behind me while I continued to wait, much to my chagrin. I decided to bring my concern to the team member who disputed the fact that they saw the new driver. When the team member proved unhelpful, I insisted to speak with the manager who then not only condescendingly sanctioned the behavior of the team members but invalidated my concerns about fair treatment by telling me to leave if I found the situation disagreeable. Eventually I found myself being escorted to a service desk where a different team member asked me to describe the issue. I had already relayed this issue via telephone to this very dealership, so I was confused when he asked me to recount the problem because it should have been on my account notes. It would have been helpful for the manager to inform me that there was a change between who I had spoken with on the phone and who I would be speaking with in person. I did my best to describe the issue, but the service team member was more preoccupied with my tone than the concern he was ultimately unable to address. I was promptly instructed to part ways and vacate the premises. There are a few issues with this entire exchange. Namely in 2022 there is no acceptable reason why a group of professionals should feel comfortable casting out a high value consumer. No person regardless or race, nationality, sex, religion, personal disability, or otherwise should be subjected to a subpar experience and then be dehumanized for requesting the business uphold its brand standard. This experience was a gross bastardization of Lexus' dedication to "offering exceptional customer experiences. And in doing so, creating loyalty throughout the world..." Given the trends of consumers buying vehicles since the COVID epidemic and the subsequent chip shortage I doubt that it is in any dealership's best interests to continue to interact with consumers in this manner. read more

Duane was my salesperson and he was awesome. Friendly, knowledgeable and super attentive. We were there for 3 hrs max from start to finish....John in finance dept also wonderful! I have spent over 8 hrs at other dealerships in the past....never again. Len Stoler is the place to go!! I will definitely be a returning customer! read more

I have bought or leased 6 vehicles at Len Stoler Lexus over the past 25 years. This time due to covid my business closed and I could not afford to buy or lease again so I could not afford to lease again nor buy so I did a buyout on my 2017 ES350. Management led by the General Sales Manager Alan Kassel who initially was kind on my first call after I complained about Joe Benson finance director blew me off and another finance employee Travis Wagman with whom I had an appointment with to do a buyout with never left his office to the the buyout with. Alan Kassel then did not return calls and when I went there in person said he was on vacation. When I asked him to set me up with someone other than Travis Wagman he again did not get back to me and his voicemail said he was on vacation again. Wow 2 vacations in a 2 week timespan. Ultimately Marina in sales and John in finance were great to work with but I will NEVER buy or lease from Len Stoler Lexus again. When I wrote a review on the Lexus platform General Sales Manager Alan Kassel emailed me " I was appalled at your ridiculous review" read more

I highly recommend to everyone to purchase your new Lexus at this dealership. I had disrespectful and patronizing experience at Pohanka Va and Stoler staff was just what I needed as professional woman. Gemma internet manager was asking me all questions and follow closely my needs. SHE prepared me offer with all possible discounts without me struggling like in Pohanka . I drove to Stoler Lexus 90 min instead awful Pochanka just 30 min away. STAFF kind, accommodating and knowledgable. They answer all my questions and spent time with me with all the electronic set ups. I am very happy with my offer and experience buying new car. read more

How is their rating 2 out of 5 stars overall?? I would recommend Len Stoler Lexus in Owings Mills to anyone in the market. I had a great experience thanks to my salesman, Duane, and Travis in finance. They were both fantastic to work with and were very, knowledgeable, straightforward and honest. I got a really good/fair deal on my trade-in and new (to me) CPO (which is in immaculate condition). I can't recommend these guys enough. Ask for Duane. Edit - I see my comment is showing that I am in CA. Weird. I'm in Towson. read more

We leased a Lexus NX300 from what was then called Atlantic Lexus (they recently changed names as we were told owners split and each has their own dealership now). Upon leasing the Lexus, our salesperson Denise, said that they would take care of returning the Ford Edge we were leasing at the time. We picked up our Lexus and dropped off the Edge with two sets of keys. Apparently, they must have misplaced/lost one key and now Ford is charging us $150.00 for the missing key. We called several times, spoke with Denise, said she would look into it but never called back. When we call now, we just get her voicemail or the managers voicemail and we have yet to receive a return call. This is extremely disappointing but not unusual for sales people. They just want to make the sale and move on. We would never recommend anyone to this dealership and will never return after our lease is up. read more

Unfortunately, I purchased a UX-250H from your dealership (Previously Atlantic 110) and they provided me a tire and wheel warranty. I paid a lot for the coverage and should have covered multiple years, but found out that it was for only 12 months. Everyone, including Lexus corp agrees this is wrong, but apparently, on the dealership will not fix it. I spent a lot of money at the dealership over the past 5 years, but I just laid out over $450 for a tire that I thought I had coverage on. I will be going to a different Lexus dealership from here on read more

I just purchased a 2018 Lexus RX 350 from Len Stoler Lexus. I worked with Steve (sales) and Alan (general sales manager), both were super friendly, knowledgeable, and great to work with! read more

Had a fender bender and decided to have my 2015 Lexus RX350 repaired at the dealership.To be honest I dont normally use the dealership when needing routine maintenance or other services.Well...I am so impressed!!! From the front desk staff and Jeff in Collison the customer service was excellent.My car looks great.Would highly recommend them if you need repairs read more

I have been looking for a used RX400H for about a year. I looked at about 6 other ones. I found one at their dealership that was perfect, low mileage, great condition. Talked with Jenna agreed to pay full asking price for the vehicle, gave her a down payment on the car. She called me back in about two hours and told me it had flood damaged and could not be sold. WHAT A BUNCH OF CRAP!. CARFAX had a full documented history on this car, and it was fully serviced at a Lexus Dealership. It would have never even been in their inventory if this was the case. They probably got someone to pay more for the car and blew me off. Very disappointed in this dealership, not trust worthy at all. Really wanted this car. read more

Great experience purchasing a pre-owned car. Everyone, including Sales Associate, Sales Manager, Business Manager and Technology Specialist, was very helpful and professional. read more

We have to share with everyone the terrible service experience from Len Stoler Lexus in Owings Mills. For the last 7 years we have bought from this dealer 3 new cars, for a total of over 160 thousand dollars. Oh yeah, they were so nice and polite when they sell their cars. But how did these people change when it comes to the guarantees they gave when buying. They just deceived us by using the name of Lexus. Our GX-460 is 6 years old, when we were looking for a car we wanted a family car with DVD. The salesperson Michael kindly suggested that we install a DVD package for this GX460 if we buy it and that we have to pay a little more than $2,000 dollars for this installation to Len Stoler Lexus. We agreed, and the dealer installed 2 DVD players. When the car was ready it took 1-2 days, Michael called and we began to paperwork for the purchase of this car. Everything was amazing. After 3 years, Michael offered to extend the additional warranty to 8 years or 75,000 miles in case of breakdowns Lexus will cover the repair. When issuing this guarantee, finance manager Travis explained that this warranty is the same as the factory warranty covering the engine, transmission and all electronics parts. I paid to this dealer another 2300 dollars for this extended warranty. I clarified this warranty covers the navigation, DVDs, air conditioning, seat heating? Mr. Travis assured me that Lexus would cover all this and they would not deceive their clients ... Unfortunately, this was a lie !!! Now our DVD started to work badly and of course, we remembered our guarantee and those promises. We tried to contact the dealer, but it was not easy. They ignored us for 4-5 days. We could not understand what was the matter. After 5 days, we received a call from the service director Michael. He said that we can bring the car and they will fix it, even if the warranty does not cover it. But after 2 days they called us and said that if we want to repair the DVD, then we need to pay them another $1,800 and the warranty does not cover it. Since DVD was installed not original. We began to explain you installed this DVD. You are an official dealer and you should bear responsibility for it. We also said that Michael promised to repair, even if the Lexus does not cover the repair. But unfortunately, it was also a lie. After 3 days, Michael said that he did not say that. We were in shock. These people are just deceivers. Michael also said that it's your problem that you did not notice what was installed in the car. That's all. These are our problems. And then when we took our car, we found out that someone eat in our car and left empty box from his lunch . There was a spilled liquid on the rug ( looked like Soda) . We do not eat in the car. It's just horror, we are shocked by this dealership and their service. We plan to buy a car and of course we will never come here again. And we'll write to the main office of Lexus about our experience with this dealer. We advise everyone to think 100 times before going to this dealer. read more

Terrible service! NEVER buy any insurance plan from them, they refuse to cover under insurance our broken DVD. BUT they told us everything will be covered. Also when you bought an insurance they start to count every repairs from day of actual car purchase, even it was 3 years ago and all those money that they spend for factory warranty bill be in your current coverage expenses . read more

My entire experience from beginning to delivery of my IS 350 was fantastic. Steve was attentive, professional, and approachable and patient the entire time. Len Stoler is my Lexus dealership when I pursue the IS 500. read more

I have been a LenStoler Lexus of Owings Mills customer since 2015 and I honestly wouldn't go anywhere else due to their exceptional customer service that I've had every single time. Yesterday I purchased my second vehicle from their dealership and I was still treated with excellence as if it was my first time being there. For sales I went through Tom Bardelman again who helped me through email and phone calls due to my busy work schedule as a nurse. He truly went above and beyond for me and made his schedule adapt to my availability. For Finance I had the pleasure of working with Donna Hale who helped me both times come to an outstanding deal that didn't break my piggy bank. She helped break down all the numbers to a level I could understand and gave me great advice in different services that I could add onto my monthly payments. The Lexus Sales Manager Alan Kassel greatly helped as well regarding my car I was turning in that needs the windshield repair. I don't know many dealerships that treat you like family and truly are there to be helpful. Here they care about you as individual and don't see you as just another number. During my time of getting my previous car serviced at LenStoler Lexus I always had exceptional service with service writer Regina Thornwell and I plan on using only her when my new NX 300 needs service. With being over an hour from the dealership she always helped coordinate a rental for me when I dropped my car off for service and always calls me personally to let me know when my car is complete. All areas of service at LenStoler Lexus of Owings Mills is great and you certainly will be glad you didn't go anywhere else! read more

Len Stoler Lexus - 2019 Lexus NX 300 from LenStoler Lexus of Owings Mills....a better way to buy - Auto Repair Near Me - Owings Mills, Maryland

I've been coming to this location for about ten years with my past and current car. However, lately the quality doesn't match the prices. For instance, I paid $125 for an oil change that is suppose to last about 5,000 miles. Well, after about 2,000 miles, I had to add 5 gallons of oil to my car! I have a V8, so apparently they didn't put enough oil in my car. I went somewhere else and never had this issue. This was just an example of one of the cheaper services I've received. I won't get into the other expensive ones! I've had multiple issues and decided to not waste my time or money here anymore. I am not sure if they have new technicians, but I won't be back here anytime soon. read more

I had an excellent sales experience at Len Stoler. The sales person was professional, knowledgeable and worked hard with dealership management to ensure that I was satisfied with the vehicle I was buying and the price I paid, which was very fair. I definitely recommend Len Stoler Lexus for purchase and for service. Skeet C. read more

Great dealership to work with! I just purchased my first Lexus and Hank (Sales Specialist), Travis (Business Manager), Alan (General Manger), and Mike (Service Director)- were great during my experience. If you are looking to buy or lease a Lexus, take the drive to This location and see Hank. They also have technology specialists. Eugene was great. After I made my purchase, he walked me step by step through all the functions of the vehicle and how to use the technology throughout. A+. My 50 minute drive on a Saturday was well worth it. read more

Extremely disappointed with this dealership. I just moved to the area and looking for a new dealership to service my car and for future cars. I'm very loyal to my dealerships and always have been a repeat customer. Anyway, I booked a 15k service for my car. I get there and was told they could do the service but their car wash was down and their was nothing they were willing to do about it. I wasn't about to pay them $100 for a tire rotation so I canceled my appointment. I understand the fact that no one can control the weather nor unfreeze their car wash but someone should have contacted me prior to my appointment. Poor service! My previous dealer was much more on the ball! I will not be going back to this dealership. You've lost my service business and my every 3 year new car purchases. read more

I, as well as my family have been customers of Len Stoler Lexus for several years. I purchased my very first car off their showroom floor back in 2005. A couple weeks ago, I left my car overnight to have some work done on a damaged wheel. Long story short, some personal property, and money, were removed from the center console of my vehicle. I spoke to Mike, the service manager to make him aware of what occurred. I didn't expect anything in the way of compensation; just wanted him to know what was happening on his watch. Mike kindly reminded me that my signed service agreement recommends removing valuables from the vehicle, and assured me that the Lexus employees who handle the vehicle are constantly on camera. Apparently the folks who wash the car are contracted and not surveilled as closely, however. In any case, Mike guaranteed he'd look into the theft and call me back ASAP. That was two weeks ago; I haven't heard a word. Despite the tens of thousands of dollars I've spent there, clearly my business is not a priority to Len Stoler. I will not be returning. Ever. Neither will my family (5 Lexus owners) or any others in my circle. read more

The whole process was smooth and quick Anastasia was so helpful and nice to work with. She answered all my questions. She was even patient with me. I would shop Len Stoler for a my car and car needs. read more

This was the best car buying experience I have ever had and I've bought many cars. Daniel B was such an easy sales man to talk to and I didn't feel pushed into anything. Everyone was so nice. The dealership was clean and welcoming. I would highly recommend Daniel at the used car lot. read more

Great service! Purchased a 2021 RX450h From this dealership and I couldn't be happier. Marina D. made sure that I was familiar with every detail of the car and even provided front door delivery. I definitely recommend purchasing a new car from Len Stoler. read more

I purchased an ES 350 earlier this year and I've now been coming here for a few months, and can finally review honestly. For the most part the customer service is great, the service in most areas is great. Purchasing the car was effortless mostly because of the sales concierge I went through. He got me a great deal! The car is amazing. The process was smooth and hassle free. I dreaded looking for a car because I know how vulture like the salesmen can be. I am 100% pleased with the process of the trade-in and purchase. The service for the car seems to be a little excessive. I literally feel like I am always here. I'm glad they keep up on the maintenance of the car, but knowing that Lexus and Toyota are sisters, I didn't get this much service on my 2001 Solara within a year. And coming to get service sometimes is great and other days....seems like some of the Service Consultants need a little help with social skills. If you are providing a SERVICE it is only right to CLEARLY articulate what service is being provided, an estimate of the duration of time it may take....this is one area I have observed there may need to be some improvements, otherwise I am happy. read more

I received a guaranteed TrueCar price for a Lexus ES 300H at Len Stoler Lexus. A salesperson reached out and after learning more about the car I agreed to purchase it immediately. Unfortunately, the final price was $2,495 higher than the TrueCar price as it included a Protection Package for Tires, etc. I said I didn't want the optional package but was told I had to take it if I wanted the car. I eventually got $500 knocked off the price, but the dealership continued to insist I pay $2000 over the price they'd agreed to sell it with TrueCar (which was a fair, not great price). I spoke with several salespeople, all of whom tried to pressure me that there were lots of interested people and someone would pay it. That sums up this dealership...all they care about is squeezing you for as much as possible, and don't stand by their promises. From what I've read from other reviewers, they don't even honor the protection package they insist you buy. read more

Be prepared for a refreshing change from the usual auto dealer headaches! I first made contact with Sam (Samantha) at Len Stoler several weeks into my search for a used vehicle. I saw a car I liked both on AutoTrader and through USAA, but I wasn't 100% sure, and the dealership is about an hour from my house. Nonetheless, I stayed in touch with Sam and, a few weeks later, decided to make the drive up from DC. The day of my visit I mistakenly showed up AT closing time rather than an hour before like I thought (Google set me up!). It was a beautiful day and I'm sure they were all ready to go home, but that didn't stop them from welcoming me in and inviting me out on a test drive. The staff could not have been more helpful and enjoyable to work with. Special thanks goes to Cory (lot porter), Sam (salesperson), Armon (sales manager), Donna (finance), and Carol (housekeeping - yes, housekeeping) for their help with the transaction. They were all super kind & helpful; PLUS, they sold me a car I love at a price that was, by far, the best around. I would highly recommend this dealership to anyone looking for a new or used vehicle. read more

Len Stoler Lexus - Showroom - Auto Repair Near Me - Owings Mills, Maryland

I had a great experience all the way around! Len Stoler Lexus has a great team in place. I wish they were a little closer to home but the drive was worth it! read more

Mishee Cohen Owings Mills New Town * 1 day ago Len Stoler Lexus Owings Mills. This review is for Len Stoler Lexus Owings Mills. I went there to replace a key in my 2007 Lexus Rx350 that no longer worked when I tried turn on the ignition. After the runaround of how complex the process would be to get a new master key, Dave in Service department told me it would cost $3400.00 because it is "a really big job". It it required removal of the entire steering column and some special part. I trusted him because he presented as a sincere, kind, jolly Santa Claus type man who was looking out for my best interest. I was flabbergasted that I had to pay $3400 to get a new key, so I sat on it for a few hours to ingest the bad news and figure out what to do. I called my cousin who knows a lot about cars. He said to try some WD40 first. It WORKED. The CROOKS at Len Stoler Lexus almost got me for $3400 when all it needed was a little spray of WD40. The got me for $160.00 for a diagnosis fee. I will never go there again. Tell all your friends and family to avoid this STEALERSHIP like the plague. read more

The WORST customer service EVER! They called me to tell me my car is ready after having it for two months. I get there and it's the wrong car. When i finally get it one months again later... it's not fixed properly and you can write your name on it with the dust! Second go around. I come to pick my car up (upon closing) and it will not start because the battery is dead in the key. Office closed. Lights out. It's dark! Find a guy in the parking lot! They are going to tell me to hold the key this way and that way up against the push start! Hell No! I'm not doing no tricks! Replace my damn battery so that i can get home safely! And again you can write your name on my car with the dust! I'm over this BS Co. They only want your money! read more

Absolutely horrible and unprofessional, stay away from their service center. Asked for a consult on a lose piece of bumper for my Lexus and they fixed it without providing an estimate or consent, and just handed me a bill. Gave them a second a chance since it is nearby when front bumper needed a repair and it took 2 weeks longer than expected with little to no communication. E-mailed head of customer service, Mr. Rosskopf, and didn't get a response after receiving an email confirming it was received, which is reflective of their overall customer service. I never received a single phone call from anybody at the Lexus facility, and they chose to respond to this review with a prewritten paragraph instead of actually handling the individual circumstance. read more

The dealership is super friendly and professional. I recommend Daniel and Phillip I am a repeat customer with Len Stoler. I love the ES 350 I bought. This is my 3rd one. read more

1st class organization and dealership-autobody show as well. Alan Kassel is a super new car sales manager and Travis from sales and finance were very professional. Felt 100% comfortable with trusting the staff...no BS or sales maneuvers. Same with the body shop. Perhaps Len Stoler can go into the cable TV business? read more

The quality of service at LS is far superior than the dealer closer to my home near Annapolis. The employees are friendlier and they care about the service they provide regardless of economic or social background. read more

If I could give 0 stars I would. I brought my Lexus SUV in because the back hatch was malfunctioning and the car is still under manufacture warranty and they claimed that the car was in an accident previously based on some apparent "shine pattern" on the paint of the car. However we purchased the car with no knowledge of said accident. The car is under Lexus's warranty and there was apparently no official review of my car, they took photos of my car and based on PHOTOS they determined they weren't going to cover the issues or damage due to the malfunctioning hatch! I call BS! How can you make such a serious decision based on photos???!! They did NOT even give us a call to bring the car back so that this supposed "corporate rep" could look at it. And we got no call back after the supposed evaluation was done and we were promised by Damian that he would call us back. Never happened. Lexus knows that the warranty ends in a month or so, so they are trying to prolong this process so in the end they don't have to cover anything. This is UNACCEPTABLE!! Do NOT deal with this car dealership they are crooked and corrupt ! Go anywhere else but here !!! This is my first Lexus and I won't buy Lexus or recommend anyone to buy Lexus ever again!! read more

We have taken our 2008 Lexus GX 470 for all services to Len Stoler Lexus in Owings Mills since buying it. A few years ago, driving it home after after brake work there, I noticed the brake pedal felt spongy. By the time I got home, the pedal had to be pushed almost to the floor to stop. I found no brake fluid leaks and figured they had not properly bled the system. I nursed the vehicle back and had them bleed the system again after which the brakes worked perfectly. We gave them a pass on this as everyone is entitled to a mistake. More recently, we had them replace the timing belt at the regular service interval. This entailed removal of numerous components from the front of the engine including the air conditioner compressor and fan. Shortly thereafter the original 7 year battery died after 11 years and in replacing it I managed to break the nipple on the radiator leading to the coolant reservoir. We got an estimate for replacing the radiator, 11-year old hoses and thermostat from Hillmuth Autocare in Columbia (where we used to have all of our out-of-warranty work done). It was reasonable and we took it there for the work. We next got a call from them asking if we had had the timing belt replaced. When I said yes, they said they had found one of the 4 inch air conditioning compressor bolts lying loose inside the engine compartment and the other two only hand-tight as were the four bolts holding on a fan assembly. They said had the air-conditioning compressor come loose it would have caused significant damage. When we took this up with the service manager at Len Stoler demanding refund of the $900+ we had paid in labor for an unfinished job which posed a safety hazard, he contacted Hillmuth who confirmed what they had told us. After taking it up with "Corporate" because our demand was way over his pay grade, the service manager called to say the loose bolts were not a safety hazard but could have allowed the compressor to shift position while driving resulting in its belt getting chewed up and shutting down all ancillary equipment requiring us to pull off the road and experience "inconvenience" for which he would apologize. Can you imagine blowing a belt and possibly having the compressor drop of while doing 70 in traffic on I70? "Corporate" magnanimously offered to perform the $250 70K checkup for free. Yeah, sure, we're going to take the car back to them to try to find other things to screw up that could kill us. I would heartily recommend Hillmuth Auto Care for any work you need. They are not the cheapest, only the best. read more

It is so unusual to get excellent-value service from a dealer that, even after having had my car for eight years, and even though it is a 25-minute drive for me, I continue to return to Len Stoler Lexus. For any dealer, especially a luxury-car dealer, I am pleasantly surprised at what I get for my money, which in addition to good service, includes a free car wash and a free loaner car for my convenience while having my car serviced. My service advisor for my most recent visit to Len Stoler was Tom Vahle, who was courteous, efficient, respectful. and kept me informed regarding my car's needs and the progress of the maintenance.. read more

Although I am largely satisfied with my Lexus RX 330 vehicle, as the attached survey indicates, I am very displeased with my purchase experience at Len Stoler Lexus, in Owings Mills, Maryland. Dealership sales personnel, primarily Al Skulsky, rarely did what was promised. Approximately three months after I ordered the car, the dealership notified me they had received a VIN. I anticipated being out of town for more than a month so I coordinated to complete the purchase and registration paperwork prior to my departure. I wanted to get it done ahead of time in order that when I returned to the area from my business trip and the car had arrived, I could minimize any delay picking it up. (What a waste of time that plan was!) Through a telephone call to Al Skulsky, I set a date to arrive at the dealership and sign the necessary papers. I followed up with two more phone calls to absolutely confirm the paperwork would be ready so I would not waste any time once I arrived. After spending an hour and a half driving to the Baltimore area dealership from my home in northern Virginia, I discover the trip was a complete waste of time because the papers were not accomplished as promised. Four months after ordering the vehicle it finally arrived and was prepared for pick up. During the preparation process, someone at the dealership decided it was necessary to put two screws in the front bumper. NO ONE AT THE DELAERSHIP ASKED MY PERMISSION TO PERMANENTLY MAR MY $44,000 VEHICLE. Someone ASSUMED it was OK to screw two self-tapping machine screws through my plastic bumper in order to place a "Len Stoler" license plate on the vehicle before delivery. I planned to register the car in Florida (as anyone could have determined by reading the purchase paperwork). Florida does not issue or use a front license plate. In order to not have two ugly holes showing in my front bumper, I am forced to either have a decorative license plate frame on the front of my vehicle or pay $283.73 plus the cost of paint plus installation, to have a new bumper cover put on, in addition to the inconvenience and expense of missing a day or two of work and driving up and back to the Len Stoler dealership. When I arrived at Len Stoler to take delivery of the vehicle, my name was misspelled on all of the purchase paperwork. This demonstrates very poor attention to detail. I had previously written my name (spelled properly) on numerous documents and had provided Al Skulsky with my business card - on which my name was printed correctly. He failed to proofread and correct the documents prior to my arrival - an indication to me of the lack of regard he has for his clients' time. I am military and a legal resident of Florida. I made it clear I intended to register the vehicle in Florida. On numerous pieces of purchase paperwork, however, I indicated my current residence address as Alexandria, Virginia. Again, the abject lack of attention to detail was manifest when the Florida license plate (rear plate only!) was mailed to the registration address in Florida and sat on the front porch of my (unoccupied) house for days. It was only when I followed up to find the plate that Al Skulsky confirmed that it was sent to Florida and not my Virginia residence address as I had requested. When I asked Mr. Skulsky to fix this and get the plates to my Virginia address, he threw the problem back on me and stated that the shipping company (Airborne) would only reroute the shipment at the request of the recipient. When I contacted Airborne they said this was completely inaccurate - that only the shipper could reroute the shipment. In the end, I had to have my realtor pick up the package and mail it at my expense to my Virginia address. This is NOT the kind of customer service I expected from Lexus, which makes so much noise in their advertising about outstanding customer service. read more

By far, the worst SERVICE and PARTS department in the Baltimore, MD area. As a Lexus Dealership, you would think the Service and Parts department would provide stellar, above average performance. However, Len Stoler Lexus SERVICE and PARTS department is the exact opposite. In late July, we took our 2005 Lexus RX330 for multiple recalls to be completed. When we got to the dealership, they quoted us the service would take about an hour. As such, we decided to wait on the vehicle while the re-call work was completed. Approximately, 4 hours later of waiting, we approached the SERVICE department. When approached, the SERVICE department stated it would be another 30 minutes or so before the re-calls would be complete. We continued to wait the additional time. After about 45 minutes, we approached the SERVICE department AGAIN. The re-calls were finally done, but they NEVER came to let us know the car was completed. Also, during this visit, we ordered a new rear window for replacement. Since the PARTS department didn't have a replacement in STOCK, they ordered one for us which they claimed would be approximately 5 to 10 days to get in. So, we ordered the replacement rear window and paid for it. After approximately 3 weeks, we never got a call from the PARTS, so we ended up calling to see if the window came in. They confirmed the window did come in a week or so previously, but never cared to contact us. By far, this car dealership has the WORST customer service of any other dealership we have experienced. We would not recommend to any other customers. read more