I cannot recommend Dr. Annie Huang highly enough! She is truly a standout in the world of optometry…read more-- not just for her clinical skills, but for her genuine passion for patient care. From the moment you walk into her office, you feel welcomed, respected, and in excellent hands. What makes Dr. Annie Huang so exceptional is the way she approaches eye care. She doesn't just perform exams and write prescriptions -- she takes the time to educate you about your eye health, explain any concerns in clear and thoughtful terms, and offers practical ways to prevent future issues. After a visit with her, you walk away feeling informed, empowered, and confident in your care plan. It's clear that Dr. Annie Huang genuinely cares about her patients. She listens, she answers questions thoroughly, and she's up to date on the latest in treatment and technology. Dr. Annie Huang takes the time needed during the appointment, and she's helped me understand more about my vision and eye health than any other provider I've seen before across four continents. Finally, beside her superior technical skills, she is also a happy and funny person, and you leave her office in a cheerful mood, feeling good. If you're looking for an optometrist who combines expert-level care with compassion, education, and a truly patient-first approach, Dr. Annie Huang is the one. She's the kind of doctor you'll want to recommend to all your family and friends -- just like I'm doing now!

I used to love this place; I've been going here for years. However, Dr. Reis and his business has…read moregotten WAY too busy! I received a text message in May telling me I was due for my next eye examination in June, so I called right away to schedule an appointment for June, only to be told he had no availability until December! That is unacceptable. At least change your messaging system so that if your patient is due for an exam in June and there is a 6-month wait, send a text message the previous January! After going here for years (well before Dr. Reis took over the practice), I'm now looking for a new Optometrist, one that can see me on a more timely basis.

It is businesses like this one that defines good service. I've purchased two pairs of glasses thus…read morefar. Frame adjustments are free lifetime and appointments were made easily. The assigned staff doesn't really multitask (handling multiple customers at same time) so you get their full attention during the visit. This high level of service is standard in Japan no matter where you shop (previous home) and almost nowhere in Vancouver would I get this level of service here except maybe at Mercedes. They follow Covid rules, everyone's temperature is taken, hand sanitizer is given. The shop is clean, well laid out, modern and spacious. Service is by appointment only due to Covid. The staff that looks after me is Ray. He is very patient and knowledgable when helping you choose frames and lenses, who knew there'd be so much to learn! This definitely helps me find the right pair of glasses more efficiently. I will definitely be recommending this store to friends and family.

WORST EYECARE IN VANCOUVER!! Do not go. Technicians are students they are not professionals at all…read more Trying to charge me for adjusting my glasses and asking for cancellation fees when they did not inform you. Also, Worst customer service they look like they hated the job and not welcoming. PLEASE DO NOT GO TO THIS!! Especially the man at the receptionist the worst ever

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

Still going to Dr. Lin for my annual check-ups. He's still solid, as are Lisa and the rest of the…read morefront desk staff. Wouldn't imagine going anywhere else.

My son and I had a great experience with doctor Hassani and his team…read more Dr Hassani is very caring and patient. The staff are so helpful . We appreciate their care and service. Highly recommend this clinic.

We've been with Total Eye care for 8 or 9 years ,and every time we go there it's always a very…read morepleasant experience . They have an amazing staff that took their time to give us the assistance we need , great place .

Sam & Stephanie did a good job. Stephanie made the experience very pleasant and sam did the…read moretechnical part that went smooth. Very recommended on that side and i would give 5stars. But what made me give a 1 star is the billing part. A true cash grab. Be aware. Please take my advice seriously: please clarify things twice with the front desk representative "Zari". Make sure you double check twice prior of proceeding. Didn't expect my eye test to be $ 135 ... my benefit plan only covered for 75$. Initially i went there to inquire about the eye test. I was told they don't do direct billing. I left. They called me back and they said upon checking with the head office ... Yes we do direct billing. They asked about my benefits plan provider. And they said: oh yeah we will do direct billing and they will cover for it. I was not told the price of cost of the eye test. I was told that your plan will cover it. But after i did my test .. i was surprise by Zari asking me to pay a balance of 60$. I was in shock. I felt the cash grab feeling .... ! I told Zari that i was not told .. and she said: oh we probably didnt because you were in a rush. I didn't wanna argue! I paid 60$ but definitely made sure to never ever buy a thing here "i'm writing this review by the way while i am still here". I was planning to buy contact lenses and glasses and sunglasses. But after i was screwed for 60$. They won't get an extra penny from me. I will make sure to have this same review on google and other sites.

Great service here and very warm, friendly staff. They definitely have my future businessread more

Couldn't recommend Dr. Eva Wong more! My family has been with Dr. Wong for a few years now and she…read moreis an absolute pleasure to visit - she is so diligent and thorough with her checkups, and incredibly patient in answering and explaining to my aged parents of their optical health conditions.

I love this establishment…read more I easily booked a eye test in store while walking by. I completed their intake form in advance and showed up early for the eye test. At the appointment I was brought into room and two of the three devices measured my eyes and then I was seated in the "read the letters" room with Dr Knight. Every question I could think of was easily and fully answered and everything felt unhurried and thorough. It was decided with my input what I wanted and what my options are. The decision to upgrade to a specific style of lens that better addressed how I wanted to use my glasses was chosen. Everything walked through and detailed I ordered the lenses after having the current frames measured. Glasses promised in 10 days. Today they called and left a message so called back to ensure I could pick them up today. I could. I just picked up my lens upgraded "distance" glasses now with Hoya Sync III lenses allowing me to use my distance glasses still to read close-up things. I had upgraded to glasses to be able to wear at my dental office employment to read the small computer print on the wall. These glasses have a free blue light protection lens coating (perfect for blue dental curing light extra protection). I have 90 days to determine if this works for me. If I order more lenses in the next 30 days I can continue to pay half the cost at $185. I've never been more pleased.

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

incredible service and vast knowledge of their business - cannot recommend enough. 5stars !read more

Great place to get your eyes checked, a nice location in downtown Vancouver…read more Lovely building good security. I can only say nice things about this office. I would recommend everyone to this office.