Professional location. Clean and tidy. Organized equipment…read more Prices are $100 for a full eye exam but they do a health test in addition to just a prescription test.

I was looking for a new updated pair of frames. I went into Iris at 788 West Broadway in Sep 2013,…read moreand was greeted by Nicole. She asked me what I was looking for, took a look at what I was currently wearing, and then came out with 5 cool pairs to try. Nicole was very professional, knowledgeable and patient in assisting me with my choice in a frame that were beyond my expectations. She took the time to tell me the difference between the frames, and all the options. Nicole promptly followed up with me one week later to find out how I was making out. Its not often customer service these days goes beyond the "ringing up at the till", but with this experience I would strongly recommend her assisting with your next purchase.

Very good service, I've been going for years and taking my whole family. I definitely recommend…read moreIris for the exams and contact lenses. For my kids, I do appreciate the extra care and personal approach that Iris provides so I don't mind paying a little extra for that. With the rebates, contact lenses prices are par with online stores and Costco. For glasses, there might be other cheaper options out there. If you're an adult and know exactly what you want, Costco might be a more straightforward and no frills/low cost option for you.

Would have given a zero if I could…read more Overpriced, pushy corporate sales people masquerading as doctors. Stay away.

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Needed an exam and they were recommended. They are still on…read moreBroadway and are moving east soon, with all the skytrain construction. Be wary if you are afraid of heights as it's open excavation and it's pretty scary if you are scared of heights. I appreciated the flow of the eye exam, very efficient. My optometrist was very patient and friendly. 1 star off mainly bc the styles of glasses were not my cup of tea and rather limited in my opinion.

My partner broke thier only pair of glasses, so we stopped in here to see their process/ timing…read moreetc. Its quite small in here, but we appreciated that they let you take glasses outside to try them on maskless. The staff member who helpd us was great, super knowledgeable with their recommendations. They do direct billing to insurance companies, and they have a nice selection. My partner ordered glasses and had them fitted and is very pleased. I will be ordering from them myself soon, we both have high prescriptions so we don't get the 2 for X$ deals because we need thin lenses, but none the less walking away paying $375 instead of the 600-700 at lenscrafters? amazing!

I used to go to the traditional optician where you pay upwards of $1,000 for frames/lenses. I was…read moreskeptical that a chain of much less costly frames would offer the same quality and knowledge in both product and customer service. I was WRONG. The day I went to the Main Street location for an exam was very busy with about 10+ customers. Staff were swamped and perhaps feeling the pressure of needing to attend to everyone without making them wait too long. I didn't wait too long and felt confident in the optician who did the examination. The person who helped me with frames did not rush me, was focused on what I needed despite all of the other customers milling around and was super friendly, helpful and efficient. Main Street can have a bad rep of being a bit snobby, but this was the friendliest shop I've ever been to on Main aside from Red Cat. It was actually disarming how friendly and unpretentious they were. The Manager was also so helpful, professional and very knowledgeable and I could tell he was totally on top of things and knew how to operate the business with the technical knowledge for the type of business it is. It felt like he actually cared about his staff, customers and how well this location performed. Superb job in a very challenging time when staff are hard to find, retain and keep happy. I'll admit that I originally went to another location where the staff looked through a big manual to answer my questions and I left not ordering anything because I didn't feel confident in what they were telling me. I totally recommend the Main Street location.

Absolutely love my new glasses! Great Dr. and staff. (Airdrie). Glasses were done quick and they…read moreturned out amazing! Great selections! I would recommend checking them out. This will be where I will go from now on!

I went here because it was a few blocks from my house, just walked in hoping they could squeeze me…read morein for an exam. Nope, not till the next day, but still good for me. I walked home and 10 minutes later the phone rings--they had had a cancellation and could fit in in 30 min. Yay me! And yay them for being nice enough to call back knowing I was eager to get the exam. My general experience was great. All three people there were super friendly and both Dr. Renke, the optometrist, and Phat, the optician, worked with me to get me contact lenses I was comfortable with (I'm at the edge between two prescriptions and prefer as strong as I can get away with). Another super friendly Vancouver experience! Btw, I didn't get glasses this time so I can't comment on that, but while testing out my new contacts they did seem to have a lot of cool-looking frames.

Great experience overall. The staff was friendly, professional, and thorough throughout my eye exam.read more

I'm definitely going to go annually from now on. What fun picking out glasses with Joe and staff…read more And good bye migraines.

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

I love this place. They fit me in for an appointment within a week, were very polite, informative…read moreand accommodating when I didn't come prepared with my previous contact prescription or lens info. The doctor was young and professional without being too formal. They fit me for contact lenses, let me have a trial pair for free, and were able to direct bill to my student plan so there was no work on my part. I called a few weeks later because I wasn't sure if my contacts were 100% and they fit me in the same day and gave me a second trial pair of contacts and a special cleaning solution for free. They didn't make me feel high maintenance or like it was an inconvenience at all. They go above and beyond so I would highly recommend them!

I have been coming to Dr. Avinashi for years. He's our family Optometrist…read more Today was the first time I visited his new clinic in North Vancouver and it was absolutely beautiful. It's bright, clean and has a vast array of frames to choose from and his staff were so lovely and professional. As for Dr. Avinashi himself.....He's the best and I wouldn't go to anyone else.