I went to Lovely Nails while visiting Tucson after reading all of the positive reviews on Yelp. Even if I lived in the Tucson area, I would not come back to this place.
I get a mani/pedi about every 4 weeks. I have lived many places and tried many different nail salons in my life. This was not a good experience.
I called for an appointment and they were able to get me in right away. Parking was easy and abundant. The pedicure chairs are too close together and hard to maneuver into/out of between the clients and the staff. Not to mention the fact that they practically pushed me into the chair while I still had my shoes/socks on and there was very little room to remove my shoes since the bowl was already full of water. If I was any less flexible, it would have been a disaster. Thank you, yoga.
I wasn't offered a menu of services. I happened to spy a pedicure menu somewhat hidden and asked for a particular pedicure. There was a significant communication barrier between myself and the very nice man who was working on my toes. That wasn't necessarily a problem, but it was strange that I was asking them if I could give them more money.
I had gel on my toes, and the man doing my pedicure didn't let them soak enough and was scraping to a level of discomfort. Then, the additional grinding with the Dremel after the scraping made me wonder if I was going to have any nail left at all.
I had to ask them if I could pick a color. Let me repeat that. I had to ask THEM if I could pick a color. There was confusion. Two people came over to help. Maybe it's because I wanted a gel pedicure? The gel selection I was given (2 books) was minimal compared to what I'm used to, but I was able to find a color. I don't know, but I have never been to a nail salon where I had to ask so many questions.
They don't replace the plastic liner between clients, they reuse them. As a germaphobe nurse, this really made me gag and want to leave immediately. I didn't see their cleaning process until it was too late. Something else that grossed me out is when he needed to move the chair closer. He stopped working on my feet, used his gloved finger to push the button on the remote to move the chair forward, then went back to working on my feet.
After buffing the rough skin off my feet, the man shook the towel on the floor and put it back. Is that gross to anyone else?
While applying the gel color, the man seemed uncomfortable. He was a bit shakey. Everything took twice as long as it normally does. It made me uncomfortable - not knowing how it was going to turn out. He put the light on top of the freshly-painted nails twice, then had to try to fix it.
The end-result was aesthetically satisfactory, but the sanitation problems were enough to make me question the whole experience. It also took over an hour and half.
For those who are thinking I'm a prissy, high-maintenance person with standards that are too high, I'm not. If you're thinking, "that's exactly what a prissy, high-maintenance person would say"; you're wrong. I do have high expectations for cleanliness. Would you expect anything less from a nurse? read more