Amazing customer service! Bella is great! 10/10 she helped me with everything that I needed!read more

I am updating my review. There was a one time misunderstanding that was cleared up very quickly and…read morefriendly and able to get hold of them pretty fast.

Our experience with Keyrenter Provo was disappointing. The information on their website and other…read morerental listings (apartments.com, Zillow, etc.) was not consistent with the actual property. The home we toured was advertised as having access to all three floors (including a finished basement) and a large two-car garage, but after viewing it in person and talking with management, we learned only the main and upper floors were included in the rent -- nearly 1,000 sq. ft. less than listed -- and the garage wasn't even accessible due to a curb blocking the entrance. When we asked for clarification, communication was slow and unclear. The rent price also wasn't adjusted to reflect the much smaller space and lack of garage access. On top of that, their pet/ESA approval process was overly complicated and handled through a confusing third-party site, which made the process frustrating and time-consuming. They have many good reviews, so we were surprised and disappointed by our experience. The property itself looked nice, but the inconsistencies between the listings and reality, along with poor communication and lack of transparency, made us decide not to move forward.

These guys are awesome! I have worked with them on several different projects over the years and…read morethey always come through. It's rare to find a company who under promises and over delivers! They actually do what they say they will do and I can't wait to give them my next property to manage.

My mother-in-law lives in one of their communities and the only thing that they care about is…read morecharging residents for prior "services" that they never provide and never notified the resident that they were going to provide (landscaping on the resident's lot is their favorite). Steer clear of any of their communities.

The office responds to NOTHING. They don't return calls or answer emails at all. They do not take…read moregood care of the community in North Phoenix, don't buy here!!!! You have been warned.

Shonay at Vision Real Estate has been amazing to work with. She has been attentive and responsive,…read moreand perfectly competent in every way. She made the process simple and easy for me and I appreciate all the help she has been. Thanks Shonay! Gene W.

They charge way to much in tenant fees, no late fees get sent to property owners, they hire people…read moreto do repairs that give them a kick back, they never respond to property owners or tenants. I would NOT reccomend them for anything. They are cheaters, liars, and should not be in buisness.

I am a new landlord and with my busy schedule I was finding it overwhelming to get a tenant in. I…read morecontacted Logic and met Jameson the next day to show him the condo I am renting. He immediately had a photographer in, listed the condo on multiple rental sites and rented it out in about two weeks. I was very impressed with how quickly he got somebody in. Logic did a credit check, employment check, background check and picked out the perfect family to rent the place. I feel so relieved. Logic will take it from here and deal with any tenant issues that could possibly arise. I appreciate Jameson's professionalism and looking forward to working with Logic.

Amazing Property Management Company - I have nothing but great things to say. Logic manages my…read morehouse and it has been a great experience. They communicate well, pay attention to detail and take good care of the property. Every time I reach out and need something, I get a prompt response and I know it has been taken care of. As someone that owns property out of state, this is key for a care-free investment. Logic also feels like a real partner in this journey. I could not be happier and appreciate the fantastic partnership.

Kasteel Property Management has managed our rental properties for several years. Jeff is the…read moreowner and does an exceptional managing our rentals. Vacant units are promptly filled and maintenance and repair problems are quickly and efficiently addressed. I always prefer to get directly involved in bigger ticket items such as furnace and appliance replacements. In each instance, Jeff provides insightful advice and suggestions on whether to repair or replace the item in question. Financial reports are timely and provide the information I need. When questions arise, Jeff consistently responds back to me in a timely manner. I don't often write reviews. However, as I reflect on the stellar service provided by Kasteel Property Management, I am delighted to write this one. Jeff is a consummate property management professional who I rely on to protect our rental property investment. I highly recommend Kasteel Property Management and Jeff.

Kasteel is by far the best property management company I have worked with. very knowledgeable and…read moreprofessional.

Paragraph 7.1 of the lease charges $20 a month, non-refundable, for what the contract describes as…read more"periodic inspections, carpet and/or blind cleaning, furnace filters, and upholstery cleaning." Our unit has no carpet. The blinds were falling apart at move-in and have not been cleaned. The furnace filter has never been replaced. Three of the four services the contract names are either impossible, not provided, or not happening. The same fee is defined elsewhere in the lease (paragraphs 2 and 7) as retained from the security deposit you paid at signing. At renewal time, Aspen Ridge billed it again as a new ledger charge, with descriptions referencing the current lease year. $290 in charges for services already paid for and largely undelivered. A/C use is also restricted at the landlord's discretion regardless of indoor temperature. Raising any of this with the leasing office is its own experience. Audren and Martha answer the phone swinging -- combative before they know what the call is about, and unprofessional throughout. Whatever the dispute is, expect the conversation to be hostile. If you sign here, photograph the unit on day one, request written confirmation each time a contractual maintenance service is performed, and check every line on the ledger against the paragraph that authorizes it. The contract is dense and the burden of enforcing it sits entirely on the tenant.

This is the worst company in Provo. Save yourself money, time, and peace. They charge random fees…read moreout of nowhere. When you try to contact them, it's like talking to a wall. The worst part is that they have a monopoly on housing around Provo, making it even more expensive. They treat students like dirt. I haven't even put a foot into the unit and they're already charging maintenance fees into my account - how is that even possible??? It's pathetic at this point.

THANK YOU!!! I am so happy with this company and…read moreconsistently impressed with how nice they are and their quick responses to maintenance request, not to mention the outstanding attention to details, they definitely go beyond to make sure my place looks great and is always rented! Thanks!!!

Started off well when we lived in a unit that associated brokers managed for a property owner so of…read morecourse response time and maintenance was a priority, but as soon as we transferred to a bigger unit that Bobby Orehoski owned himself, that all changed. The unit was THRASHED when we moved in from previous tenants and he promised to paint walls, and even redo the nasty stained linoleum flooring, he made many promises that were never fulfilled. Our upstairs neighbors who had been there for about 5 years even moved out specifically because of Bobby's lack of professionalism as a landlord of his own property units. We were smart enough to do the check in list and take before pictures of the damages that were present when we moved in. We moved out 3 months ago and spent 5 days cleaning the unit after moving. At the time of check out, Cathy came in and treated my husband like absolute scum. She talked down to him insulted him, was absolutely disrespectful. We have been waiting to receive some of the deposit back (which.is obviously why we worked so hard cleaning, scrubbing walls, floors, carpets cupboards, etc. but knew that there were a few things that would be deducted from the deposit) and just today, 3 months later, we find out that bobby completely remodeled the apartment and used our 1,000.00 deposit to do so. Maintenance requests took weeks of reminding bobby and most of the time were never conducted. Key tip for future tenants: be mindful whether or not your moving into a property that is just managed by cathy and bobby Orehoski, or is it one the bobby himself owns, take pictures and make copies of your check in list, you'll probably need it.

I'm reposting this review, it's the same as the one I made on Google, but I can't stress enough how…read moremuch you need to avoid Redstone. I live on one of their properties in Rexburg Idaho, and I'm posting anonymously because of it, but this might be the worst managing company of all time. 1. They're incredibly cheap. In every one of their places I've lived in so far, it seems like they hire management and maintenance from off the streets, so they feel underqualified and stuff never gets done. 2. Maintenance is terrible. The carpets are always coming up, the floors are always permanently stained no matter what you do, the counters are beat up, and paint is chipping off the walls. 3. The internet might be even worse. It routinely goes out for 1+ hours, and being in school, it's especially amazing when your internet goes out right while you're working on homework. 4. Their visitor parking is retarded. I'm sorry, what do you mean I can't park at a friend's house for more than an hour lest I receive a $100 fine? Are we just supposed to watch 60% of a movie and leave? 5. The parking lots themselves are awful. It feels like infrastructure created in 1868 back when horses were the primary mode of transportation and Henry ford wasn't a glimmer in his mom's eye. The spots are always too small and the spaces to drive between cars even smaller. Anytime you want to get out of the car, you have to crawl out of the sunroof. If you don't have a sunroof? Better hope you're anorexic. 6. The showers are always too short and they treat you like you're a bumbling retard when the pilot light on the water heater goes out. The toilets are too shallow so if you happen to be a guy with any length of testicle, your balls are going to hit the waterline. 7. The amenities are terrible. No hot tubs, no pools, you hardly even get a washing machine and dryer in half of these complexes. I guess you can count a TV from 2004, a microwave, an oven, and a bed that makes it feel like you're climbing Everest if you're any height under 7', them *maybe* you have some amenities.

Absolutely terrible. Do not rent from them they dont even do the bare minimum. they managed my…read moreapartment for close to a year and my whole apartment complex absolutely hated them. We got switched to a new management company late february and the difference is night and day.

Sam is very knowledgeable. I probably wouldn't buy a property in Utah or anywhere else without…read moreconsulting him first. I have met Yuki as well and even joined them on a tour of some homes. She is equally well informed and professional. I was impressed that they went out of their way to serve clients even when the choices the clients made were not in the realtor's best financial interest. I consider them both hard working, ethical and client centered. And if you speak Japanese... ユキは日本語を話します.

Looking to buy a investment property in Utah , Sam was great , fun , showed me around, kNew the ins…read moreand outs of the business. Currently we are in process of my first investment . Definitely continuing on working together