We've been here for camp, open play, and birthday parties. Always a clean play place!…read more This review is specifically for the summer camp. My daughter really enjoyed it. As a parent, a few things that I really liked about this camp: 1) they provide snack 2) they make sure the kids wash their hands 3) they have a drive thru pick up/ drop off system. Very easy and convenient. You show your ID to pick up your kid - very safe. 4) the kids did so many activities throughout the day. They would play games and do crafts and it seemed like the workers were very engaged with the kids 5) they share pictures with you at the end of the week. You can also find pictures on instagram each day Great place, highly recommend!

Parking is very limited in the area and primarily street parking…read more Weekends are closed to the public for birthday parties. They run multiple parties at the same time and you rotate hourly between the gym, food, and arcade. Gym: Nice play structure with a small area for younger kids. Probably most ideal for kids 3-5. Food: Aside from cake, you have to utilize their food options. We had pizza, fried chicken, juice/water/soda and fruit. The dining area is quite small so if you are expecting more than 30 total people, you will feel like sardines. Arcade: Geared towards young kids, but they also have skeeball. Birthday packages are on the pricey side (starting at $750) so probably would wait until kids are at least 4-5 so that they can enjoy everything.

I booked a party here and all went well. My kids and their friends had a blast…read more The young ladies they have on staff were all so kind, attentive, and helpful. Appreciate their positive energy. I'd like to note that their policy allows for entrance 10m before party time, but not after? Strange. I had a 2-hour party and I believe it should have been strongly discouraged for a party of my size. I didn't anticipate how rushed it would feel, nor that overage time would be charged by the minute at the end. While I understand their policy and did read about it beforehand, I would have appreciated a clearer recommendation during our initial communications. Given the size of my party (and I had extra people I didn't expect to show up come), more time was realistically needed for setup and breakdown, and a heads-up from peek a boo team would have been helpful, as they are the professionals.

I frequent this place because it's nearby, parking is convenient, and there is enough to do for a…read morecouple of hours in a safe indoor place. It costs $18 per child for a full day with ins and outs (only weekdays) which is great if you have freedom during the week. It''s $14 per child under 1 years old which is pricey in my opinion however they are free if they are accompanied by a paid sibling. Really no reason to bring a kid under one here unless you're trying to entertain an older sibling. They say there's only 1 adult per child playing but me and my husband have come with just one kid before. Need to have peek-a-boo factory socks which are $3. Here's what they list on their website along with my comments: Junior Play Area (3 - 12 yrs old)- I'd say 12 is a little on the older side for what they have. Ideally 3-8 although I'm sure 8+ kids will have fun. Just hard when there are mostly younger kids around. Toddler/Baby Play Area (0 - 3 yrs old): here there are a couple of slides which kids like, a wood train set that doesn't have correct pieces to piece together (but not many kids will notice), a magnetic wall with gears that adults have to fix for the kids since they are usually pulled apart, very little food for the play kitchen which looks a little dirty, some velcro shapes that don't stick very well to the wall, and the glow up pegs you can stick into the board. It's hard to tell that they light up since the area is well lit in general. There are some duplos with a small lego table and some large cushion lego pieces you can help the kids play with if you are hands on. There's also a music section but sometimes the wall pieces are broken, as well as a large mat piano. Overall, not the best area for 0-3 year olds but it will keep them busy while their older siblings play. Rock Wall- I've never seen anyone on this and wonder if it's just for parties. It's a fairly narrow climb so straightforward. Interactive Games- they are setting up more and more of these money makers and making them flashy and loud to get kids attention. I don't really enjoy these but they include a whack-a-mole, a mini air hockey table, a motorcycle ride that they've had forever with tom from tom and jerry, a stomping game, and a couple of aiming type games. It's overpriced and I'd rather see other options that don't dig into pockets. Huge Party Room- I haven't had a party here so can't say much. Snack Bar- nice to have an option for rushed parents but everything is marked well up. Includes apple sauce pouches, honest juice, and bunch of other packaged snacks from $1+ Parents Seating Area- ample seating on cushions or chairs with small circular tables. Water Fountains- near bathrooms which are large and tidy single rooms. Free WiFi- works fine. Free Indoor Parking Lot- one of the hugest perks of this place. Overall, we like this place and come monthly for its convenience. I think it would be better if they revamped the toddler section and considered something other than the dollar arcade machines. They also have a section of treats/coin machines near the bathrooms, but I would rather see an interactive wall or something educational/interesting.

We hosted my daughter's 3rd birthday at Imagination City and had an amazing experience. Janine, the…read moreowner, was incredible and present throughout our entire 3 hour party. She truly took care of everything, from setup and food refills to coordinating the group photo, cake time, and a smooth wrap-up with goodie bags. We also used their preferred décor vendor, Air Lollipops, and the balloon setup was already beautifully done when we arrived. It looked fantastic and added so much to the party. The kids had an absolute blast. The space is perfect for a wide range of ages. I loved the layout because parents can relax in the party area while still easily watching their kids play. Easy location, good parking, and completely stress-free. We would absolutely come back and highly recommend hosting a party here!

'im extremely disappointed with my experience at Imagination City, specifically with their customer…read moreservice and lack of flexibility. I booked a same-day playtime slot for January 2 at 3:00 pm. Unfortunately, my children woke up from their nap with a fever, and as a responsible parent, I chose not to bring sick children into a shared play space. I reached out that same day to explain the situation and request a refund or at least a credit. I never received a response and had to follow up again two weeks later by calling. Only then was I told that no refund or credit would be issued due to their policy. While they repeatedly stated they "empathize" and agree that sick children should stay home, they still refused to offer any accommodation -- not even a credit -- and abruptly ended the conversation. I was also told comparisons like missing flights or Disneyland trips, which felt dismissive and irrelevant to a small, local children's play facility. I understand businesses have policies, but a children's business should also show compassion and common sense when illness is involved. This experience made it clear that customer service and flexibility are not a priority here. I would not recommend this place to other parents based on how this situation was handled.

Came here for my son's friend's birthday party. It is a cute space a there are a few different…read morerooms / areas including an indoor play space, kitchen with tables, outdoor sand area, covered climbing and slide spot. The kids were entertained and the birthday was very well organized. The space is also friendly to neuro divergent kids and kids of younger ages.

Passionate, involved staff who are invested in child development education and practice respectful…read moreparenting practices. The environment is safe, not overstimulating and well planned out and organized based on the type of play. It offers quiet/calm corners and ample seating for adults. Snack areas are well maintained and complementary water and sink access for dishes. The staff do their best to get to know you and your children and their fees are very reasonably priced. They also offer members only events and classes which is great. We appreciate how flexible their membership structure is for daily sign ups on sessions. It's especially inclusive for us neurodivergent folk while providing a fun, safe space for all. We've been coming here since my 4 year old was 7 months old, SPL is our second home!

From start to finish, this 4th birthday party was fabulous! The Pump it Up party team were all…read morewelcoming, happy, and really great with the kids! They ran the party extremely well, the kids had a blast! We had the balloon drop and the kids loved it! They set up the food in the party room, served it, did the cakes, we all sang Happy Birthday and the team made it so special! They gathered together everything we wanted to take home and that was so nice! We were able to enjoy her party! We absolutely recommend Pump It Up Belmont!

Came for a kids birthday party, so I can't say how helpful they are with planning. However, this…read morelocation is terrible in terms of parking. The lot is small (10-15 cars) and street parking on the same street is also limited. Street parking one street down has a one hour limit. I spent 15 minutes circling around looking for some place to park without a limit, making us late for the event. The party itself was two hours but felt very rushed, as if the employees were just going through the motions to get us through the play arenas into the party room.

I'm writing this review on behalf of my 4 year old daughter, she's not yelping yet, but would say…read morethat Jumpity Bumpity is one of her favorite placs. It's a fun place to meet new friends to play with and on these cold and rainy days, a place to play and get the energy out. As a mom, it's noisy and crowded and not exactly my favorite place. However, they have these massage chairs that work at $1 per minute and that's a fun way to pass the time.

It's been a few years since we've been back but I have to say that this experience was much better…read morethan our first. The good: Lots of fun things for children to explore and do. Interactive technology so children can play in multiple ways by themselves or with one another. Cushy benches all along the facility for parents to relax while children play. The not so good: Only bathroom is the mall bathroom. 20 dollar minimum to get in for 2 hours. Would be nice if there was an hour option. 10 dollar charge if more than one parent or adult goes in?! That charge is ridiculous. Many children are with both parents and i'm guessing this charge is more about space than anything else. The adults SUPERVISING their children are not typically here for their own enjoyment yet they're being charged an extra fee if more than one comes? You're wrong for that. Overall, my child still finds this place fun so I suppose that's what matters most.

came here for a birthday- I like how the food area was separate from the play area, and it wasn't…read moreopen to the public, unlike some other ones we've been to. Parking is BEHIND the shopping center. Staff were friendly and seemed like they helped with birthday stuff too (check in, cutting cake, etc.) and kids pretty much get the run of the place to explore. Great use of office space

The play area is clean and nicely done with many different rooms and very spacious. However it…read morecaters more to infants and kids upto 2 or 2.5yrs old. For slightly older kids alot of the the activities/structures felt smaller.

Thank you to Michelle for an amazing birthday for my 3yr old. We booked the 10am-12pm spot…read moreSaturday, and we had the place to ourselves pretty much for the first hour. It was awesome. It wasn't crowded at all and perfect to host a party. The food is surprisingly really good. The pizzas are made fresh there and tasted great. Michelle was super accommodating and could tell we didn't necessarily order enough pizza. She was exactly right and was able to get us in a quick order right in time. She was responsive via text message and always very sweet. She never came off frustrated despite my millions of questions. Just a heads up you have to purchase their socks if you plan on going into the play area! Also, the extra playtime if your party goes over is also $50, but honestly, everyone was ready to leave by 12pm because the kids were so tired. So we didn't need to pay to extend. The play area was amazing, and the kids had a blast. I recommend this place for hosting parties!

Oh man this review is long overdue! My family has been coming here for over 12 years, even through…read morethe remodel, and it's still one of our favorite spots. The indoor play area is usually clean, and there's so much for kids to do from bungee jumping, a rock climbing wall, playground structures, bounce houses, mini golf, ball pits, a mini town, and obstacle courses. My kids absolutely love it here, and even the older ones still have a great time. We also enjoy the cafe being able to grab pizza and drinks makes it easy to spend a few hours without having to leave. We have hosted a birthday party here a few years ago, and it was super smooth. The private rooms you can rent are a nice touch. Overall, it's just a fun, easy place for families. Definitely recommend!

We booked a private party here for my 5 year old and it was one of the best parties I've…read moreexperienced hosting! Why? Because: - the party coordinator I emailed with was always quick to respond, did so thoroughly, and everything was seamless. - the party host (Mike) was awesome. Friendly, patient, helpful, and a good attitude. There are def some workers here who seem like they may be having a bad day or just don't want to deal with people (noticings on previous visits), but Mike is not like that. I'm grateful we had him! - venue and party room were clean and ready. The set up was exactly as described with an extra table for adults outside the party room. Tableclothes/napkins/plates and a backdrop stand (poles) and tape for decorations were provided. - staff will clean up the party room after, but we did majority because I feel it's rude to just leave everything for one person to clean up after. - our party was from 11-2pm, however guests were allowed to stay and play until they wanted to leave (or until next private party starts). We didn't feel rushed or pressured or stressed. Was probably the best part of the experience. - since there was no party the night before, we were able to decorate the night before the party and I was elated. I don't understand how some places only offer 30 minutes for some quick touches. Works for some but not for me since I enjoy going above and beyond when it comes to decorating. We had time enough to build the balloon arch from scratch and hang up everything else. I will note that the party room has a lot of blemishes on the wall, so I recommend bringing decorations that will cover them. I used balloon clusters and photo printouts. Our total came out to $880 and was well worth the 50 guests we hosted. Wholeheartedly recommend booking a private party here.

No complaints about the place itself, as my 3yo son really enjoys it. However, since this is a…read morekids' space, I do think that learning to smile and making customers;esp children, feel welcomed and comfortable is important. This is our second time here. The first time we visited, we only stayed for about 30 minutes because they were about to close, but we still paid the full amount without complaints, even though the front desk lady did not greet us. My son still enjoyed his short playtime, so I decided to give the place another chance. I thought maybe the first experience was just a bad day, but the second visit was the same or even worse. My son patiently waited for the place to open at 11 a.m. just to be greeted with an unfriendly expression. Overall, the experience with the facility itself is good, but the customer service could definitely be improved. If you don't like what you're doing, why be in this kind of service? Sorry, but we will definitely not be coming back.