We hosted my daughter's 3rd birthday at Imagination City and had an amazing experience. Janine, the…read moreowner, was incredible and present throughout our entire 3 hour party. She truly took care of everything, from setup and food refills to coordinating the group photo, cake time, and a smooth wrap-up with goodie bags. We also used their preferred décor vendor, Air Lollipops, and the balloon setup was already beautifully done when we arrived. It looked fantastic and added so much to the party. The kids had an absolute blast. The space is perfect for a wide range of ages. I loved the layout because parents can relax in the party area while still easily watching their kids play. Easy location, good parking, and completely stress-free. We would absolutely come back and highly recommend hosting a party here!

'im extremely disappointed with my experience at Imagination City, specifically with their customer…read moreservice and lack of flexibility. I booked a same-day playtime slot for January 2 at 3:00 pm. Unfortunately, my children woke up from their nap with a fever, and as a responsible parent, I chose not to bring sick children into a shared play space. I reached out that same day to explain the situation and request a refund or at least a credit. I never received a response and had to follow up again two weeks later by calling. Only then was I told that no refund or credit would be issued due to their policy. While they repeatedly stated they "empathize" and agree that sick children should stay home, they still refused to offer any accommodation -- not even a credit -- and abruptly ended the conversation. I was also told comparisons like missing flights or Disneyland trips, which felt dismissive and irrelevant to a small, local children's play facility. I understand businesses have policies, but a children's business should also show compassion and common sense when illness is involved. This experience made it clear that customer service and flexibility are not a priority here. I would not recommend this place to other parents based on how this situation was handled.

One of the cleanest indoor kid play spaces we've visited in the Bay Area. The space is on the…read moresmaller side, but they do make effective use of the space they have. There are swings, slides, a ball pit with interactive game screen, electric cars, building blocks, grocery store with checkout machine, and small areas for infants as well. The party rooms looked tidy and accommodating. The design is well thought out, and my 10 month old and 2.5 year old had a great time. We will be back. Note: We came here on a weekday so cannot speak to how crowded it gets on the weekend.

Took my daughters here on a no school, rainy day. It was PACKED…read more I think the space is too small for a play place. The entrance and front desk area was very cramped- too many people trying to get in and out at the same time. There's a small seating area for parents. They have ride on toys but not much space to ride around. The slides are small. The ball pit takes up a big part of the play area. This place would be best for kids who are old enough to play and roam around on their own but not too old to be too big for the structure and toys. My 7 year old got bored pretty quickly and my 2 year old was very overwhelmed with the crowd.

We've been here for camp, open play, and birthday parties. Always a clean play place!…read more This review is specifically for the summer camp. My daughter really enjoyed it. As a parent, a few things that I really liked about this camp: 1) they provide snack 2) they make sure the kids wash their hands 3) they have a drive thru pick up/ drop off system. Very easy and convenient. You show your ID to pick up your kid - very safe. 4) the kids did so many activities throughout the day. They would play games and do crafts and it seemed like the workers were very engaged with the kids 5) they share pictures with you at the end of the week. You can also find pictures on instagram each day Great place, highly recommend!

Parking is very limited in the area and primarily street parking…read more Weekends are closed to the public for birthday parties. They run multiple parties at the same time and you rotate hourly between the gym, food, and arcade. Gym: Nice play structure with a small area for younger kids. Probably most ideal for kids 3-5. Food: Aside from cake, you have to utilize their food options. We had pizza, fried chicken, juice/water/soda and fruit. The dining area is quite small so if you are expecting more than 30 total people, you will feel like sardines. Arcade: Geared towards young kids, but they also have skeeball. Birthday packages are on the pricey side (starting at $750) so probably would wait until kids are at least 4-5 so that they can enjoy everything.

We had our son's birthday party here, and it was such a blast. Everything went so smoothly, and the…read morestaff truly took care of everything from start to finish. They set up all the decorations beautifully and made the birthday boy feel incredibly special. From setup to cleanup, they handled it all. Ordering food and drinks was seamless, and the communication before and during the party was always on point. We also really appreciated the generous playtime as part of the birthday package - it gave the kids plenty of time to enjoy themselves. The playspace itself is huge and so much fun, with tons of activities for kids of all ages. The kids were excited and fully engaged the entire time. We genuinely didn't have to worry about a thing and could just focus on celebrating our birthday boy. Special shoutout to Jazmine, Emily, and Alejandra for making the day so memorable!

We had our kiddos birthday celebration here. It was wonderfully organized, we just had to bring…read morecake and light decorations. The whole event was coordinated by their competent staff. We could focus on our child and have a good time while they took care of set up and clean up. Shoutout to Dainy and Emely for their timely response and superior organization skills!

If I could give more than 5 stars I would! It was my first time planning a birthday party for my…read moreson and there were a large number of guests attending so I was extremely overwhelmed. I worked with Melissa on the party planning and she provided a lot of tips and reassured me that her and her team would be assisting throughout the party. On the day of the party they set up everything in the party room! The decorations, plates, food, etc. It allowed me to be able to enjoy play time with my son and allowed me to mingle and catch up with the parents. And after the party was over, with a blink of an eye, everything was all cleaned up. :) I find that it's difficult to find good customer service these days so I wanted to point out that the staff I've encountered were all REALLY friendly and I can't thank Melissa enough for a stress-free party. Would highly recommend Peek-a-Boo Factory for a party or even a drop-in with your kids. The play structure is very spacious so I rarely had to crawl to play in there with my son. A big plus!

I booked a party here and all went well. My kids and their friends had a blast…read more The young ladies they have on staff were all so kind, attentive, and helpful. Appreciate their positive energy. I'd like to note that their policy allows for entrance 10m before party time, but not after? Strange. I had a 2-hour party and I believe it should have been strongly discouraged for a party of my size. I didn't anticipate how rushed it would feel, nor that overage time would be charged by the minute at the end. While I understand their policy and did read about it beforehand, I would have appreciated a clearer recommendation during our initial communications. Given the size of my party (and I had extra people I didn't expect to show up come), more time was realistically needed for setup and breakdown, and a heads-up from peek a boo team would have been helpful, as they are the professionals.

We just threw our baby's first birthday here & everyone had such a blast! The kids of all ranging…read moreages at our party had a great time, no one was bored & they did not want to leave when it was time to go. Birthday girl had a great time exploring, playing and eating. The team were so easy to work with from the email correspondence on my Cinnamoroll themed table vision to day of set up. The staff were super quick & accommodating when they were assisting me with the set up. They helped me string up and put a HBD banner and set up my little one's high chair and way more like help bring stuff in, stock the drink fridge, set out the pastries, etc. They just knew what to do & did it straight away. I was amazed by the speed and professionalism! If only I had this level of set up at every birthday party. Barely any dictation or answering questions was needed. What a hugeeee lift off the mental load! There's a dedicated drink fridge in front of the register that kept our drinks chilled and easy for guests to grab. The food table is nice and long so it held a lot of food & we had A LOTT of food. We opted for the photo package too which was nice because usually being the host means you're too busy to take photos and get photos taken of your family. Overall, I highly recommend this place for your little one's special event! I only wish that this place was bigger so that we could invite more friends to our event. However, being smaller means more intimate events and those who are invited should feel super blessed and lucky to have made the cut!

We booked a private event for a toddler party. The event space was spacious and although the toys,…read moreplay structures, and walls show some wear you can tell that care has been put into maintaining and cleaning the place. Our group ranged from 11 months to just over 2 years old, and there were plenty of suitable toys for our age group. There were plenty of toys to go around that the kids were not trying to take things from one another. I think if they put a fresh coat of paint on things or maybe invested in some newer toys this place would be 5 stars. With that being said, even in its current state it's still worthwhile coming if you have small children!

I'm writing this review on behalf of my 4 year old daughter, she's not yelping yet, but would say…read morethat Jumpity Bumpity is one of her favorite placs. It's a fun place to meet new friends to play with and on these cold and rainy days, a place to play and get the energy out. As a mom, it's noisy and crowded and not exactly my favorite place. However, they have these massage chairs that work at $1 per minute and that's a fun way to pass the time.

It's been a few years since we've been back but I have to say that this experience was much better…read morethan our first. The good: Lots of fun things for children to explore and do. Interactive technology so children can play in multiple ways by themselves or with one another. Cushy benches all along the facility for parents to relax while children play. The not so good: Only bathroom is the mall bathroom. 20 dollar minimum to get in for 2 hours. Would be nice if there was an hour option. 10 dollar charge if more than one parent or adult goes in?! That charge is ridiculous. Many children are with both parents and i'm guessing this charge is more about space than anything else. The adults SUPERVISING their children are not typically here for their own enjoyment yet they're being charged an extra fee if more than one comes? You're wrong for that. Overall, my child still finds this place fun so I suppose that's what matters most.

came here for a birthday- I like how the food area was separate from the play area, and it wasn't…read moreopen to the public, unlike some other ones we've been to. Parking is BEHIND the shopping center. Staff were friendly and seemed like they helped with birthday stuff too (check in, cutting cake, etc.) and kids pretty much get the run of the place to explore. Great use of office space

The play area is clean and nicely done with many different rooms and very spacious. However it…read morecaters more to infants and kids upto 2 or 2.5yrs old. For slightly older kids alot of the the activities/structures felt smaller.