My son had loads of fun and I liked that they had given us in and out privileges. He burned off so much energy. This place definitely has potential but holy hell does it need a good, hard, scrub down! Floors are super dirty, hair everywhere and a lot of dust. You also need to keep a good eye on your little ones because of all the exposed metal poles. read more

The Bounce Place - Indoor Playcenter Near Me - San Bruno, California

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Unfortunately, I was disappointed with the cleanliness of this facility. The place appeared dirty and unsanitary, with worn-out toys and equipment, unpleasant odors, and visible marks and stains on the carpets and play mats. It did not appear that the play areas were being properly cleaned or sanitized. For these reasons, I would not recommend this place, especially for families with young children. I think they should just close this place down, to be honest. read more

This place is located right in front of Target which makes it super easy to get to. My daughter is 3 years old, so we stayed in the toddler section. At first glance, this place has chairs everywhere which I love and the set up is great. They even have massage chairs that you can use (by paying) while the kid plays. Everything was fine, until my daughter invited me to play with her. I realized how dirty the toddler section was. I saw dust balls and hairs all over. Aside from that, this place seems like a nice place. They even offer free WiFi. read more

The Bounce Place - Toddler section - Indoor Playcenter Near Me - San Bruno, California

It's amazing how these low effort businesses remain in business and even get neutral reviews. Place is absolutely filthy. For a place that has a bunch of no effort inflatable things, you'd think they can afford to clean the place since they decided to not spend on building play structures. No bathroom on site. Thank god the mall is gonna be demolished. read more

We were invited to a birthday party, and the place was extremely dirty. I understand it's a 'play place' for kids, but even the birthday room was unclean. Considering that people pay extra to rent the room, I expected better. I was also concerned about safety--there were various chemical items left in the bathroom, and kids were using it. I don't think I'll be returning, but I strongly urge you to clean and maintain the space properly. read more

The Bounce Place - This is the inside of the bathroom that we were using - Indoor Playcenter Near Me - San Bruno, California

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Recently had our daughter's 4th birthday there. And for 8 years now we have had parties at other play places around the bay area and this is by far the best. The staff was so helpful. They allowed me to set up earlier since they didn't have a party before and didn't rush us out during clean up. The space is perfect for kids to burn their energy and then come to the party room. The only bathroom is inside the party room, so private for events. read more

The Bounce Place - Indoor Playcenter Near Me - San Bruno, California

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A fun place for the little ones to come to - they have several, large jump houses for the kids to play around in as well as a separate area for the younger kids and a mini obstacle course in the back. It wasn't super busy when we came by so there was no concern of kids getting in each others' ways. Some cons: * No bathroom onsite * The front desk lady lacked customer service - she looked like this was the last place on earth she wanted to be and was performing the bare minimum of her job. read more

Cash register, Lady needs to find another job Always in bad mood! Been there a few times SHE IS ALWAYS WITH THE WORST ATITUD Ready to charge your money but not flexible even when you have 3 kids. Responding always very disrespectful No compassion Not flexible Lady go find another job and don't ruin other peoples time. JUST GO PLEASE ! I don't think I need to post a picture of her Other parents were thinking the same about her LONG BLACK HAIR LADY JUST LEAVE DONT BE MISERABLE read more

I took my kids here today and would not take them back again. Very dirty in the play areas, particularly in the infant play area. There is visible dirt, crumbs and clumps of hair all over the soft play structures. It's clear that no one vacuums or wipes in the small crevices. The lack of oversight from staff was also disappointing and the overall experience felt unsafe. There were older children (10+) who were jumping over small toddlers and babies in the infant play area and being way too rowdy and rough, as well as using inappropriate language. The place seems to attract a population of parents who allow their ill mannered, unruly kids to run rampant and the lack of enforcement of any rules by staff is truly concerning. read more

Very disappointed. My son and I drove for 20 mins to come specifically here and it was closed during supposed "open hours". No sign on the window or message on their website as to why it was closed. I saw someone in there cleaning, but she couldn't bother to come out and let us know their situation. read more

This review is for the management. Given that we went on a weekend, I was expecting some sort of chaos but it was a little more than expected. The place was not being cleaned often even though there was heavy traffic. I went with my 11month old and we were only in the little kid area. Here is where the main problem happened... There were kids older than four years old running, playing rough and hitting other children in that play area. Their parents where on their phones not paying attention at all. At some point the activity blocks were dragged into the play house by a group of older kids making it inaccessible to little ones. I personally stepped in to get the block out so my baby could play but the kids did it again and their parents just sat there on their phones. While I COMPLETELY understand that the parents are responsible for kids, if the play area/facility rules are being broken (like 4+ age kids in a area specific for children below 4year old) then the management should step in and ask parents to take their children out! Don't recommend this place- sorry it's not very clean and no one is running this place like a civilized play area for kids. read more

My 4 year old loves The Bounce Place and it's perfect as a getaway from the Smokey air in the area. They have a great frequent buyer program (8 visits and the 9th is free). It's open the same hours of the mall so if your little one is a night owl like mine, this place stays open until 9pm. The staff is super friendly and very attentive to the kids. They have juice and water for sale onsite. The only reason I didn't give 5 stars is because the restroom is still under repair and not available for use. Otherwise, they would have gotten 5 stars. They opened about a month or so ago and we've already been here 10 times. It's great for energy release! read more

The Bounce Place - Bounce structure - Indoor Playcenter Near Me - San Bruno, California

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I visited for the first time yesterday for 1.5 hours. Staff was friendly and my kids had fun. While we were there, a child pooped directly on the floor and another child threw up in an air jump. read more

It's great that they opened this jumpy place; it's across from Auntie Anne pretzels. My 4 year old nephew loved the toddler safari jumpy with the animals (especially the giraffe), and using the "police cars" with the other kids. The staff is super friendly and diligent. I saw them continuously clean up and organize the toys/cars. $10 gets you all day play with in and out privileges. They stamp your kid's hand at entry. Socks are required, and they have lots of chairs for parents to sit. I was really impressed when one of the older kids was little too rough and a female employee (golden hair and glasses) automatically talked nicely but sternly with the kid, and had him apologize. This really set up a great atmosphere for all the kids to play nicely. It wasn't crowded when we got here around 10:45 on Saturday, but when we returned after lunch around 1:30, it was really busy. read more

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Have's been here for a long long time since Pandemic. Once we come back here, staffs are still friendly as before. The bounce houses are clean, large and diverse. Kids have so much fun and adults have enough space and time while waiting for the kids. There is also Wi-Fi provided. Would definitely come back. read more

This place has added a little two story obstacle course in the back which is a pleasant surprise. Everything else is pretty similar. Things have changed up a bit since we last came. There are no more birthday passes (they had free birthday jumps before) and parents can't accompany their child in the jump house. I remember before I would be able to be with my kid and it wasn't a problem. Now they have added these new restrictions. With the prices raising up this year, it was a surprise to see them not let parents accompany their kid in the bounce areas even with there is no other kid around. It was unfortunate to hear no more birthday jumps. Not the best $15 spent, but if your kid hasn't been before, maybe it's worth it once. read more

If my daughter was older, I'd definitely be a regular here. $10 all day jump with in & out privileges and they have free WiFi. But my daughter is 9 so an hour, maybe 2 tops is enough for her. Age limit is up to 10 years old. Do note there is no bathroom so you would have to use nearest mall bathroom or the Target nearby. If your child is younger, I would advise that you stay close by -- there are quite a few crazy kids around and even though there are signs that say you should supervise your children... clearly that just doesn't happen with all kids... read more

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I book a private room for my son's birthday here. The price is reasonable and the staffs are nice and helpful. My son had so much fun to play there. Highly recommended to celebrate kids party here. read more

I like to bring my kids here because compared to other play places it's not as crowded. However today 7/12/2022 i came at around 5pm. The lady in the front was extremely rude and was not welcoming at all. Ig it wasn't because my kids were excited and ready to jump I would have left. She had a pony tail and was somewhere 30+yrs. Usually the younger ladies in the front are nice except this lady. read more

Expensive and rude staffs! Never again! Worst $45 wasted with 3 kids. Will never set foot in here again.

Had always meant to visit this place pre-covid but was always afraid my daughter might get trampled. Now that she's 4 decided to give it a try and my daughter had an absolute blast going from bounce house to bounce house. It is very reasonable priced for all day play and staff was very friendly answered all my questions and they did temperature checks and sanitized your hands on ypurway in and out. There are the usual kids rough housing and parents not supervising but for the most part didn't see any kids accidentally hurting each other. There is a sign that says masked required but did see quite a few older kids running around with no masks and no enforcement. Socks are required don't forget them like we did. We will definitely be back read more

This place and Go Bonkers next door was great! My daughter had so much fun. Bonus that we got a discount here, since we had gone to next door right before coming here. She enjoyed both places very much. Highly recommend. Socks required for everyone. Great that you can get a wristband to go in and out. read more

Kid loved this place but unfortunately, masks are not enforced here. With Omicron surging, I just do not feel safe here. There's only one front desk person working so once you're inside it's fair game to take off your mask. Many parents and kids take their masks off immediately upon entering. We watched a kid obviously would not put on a mask at entry, the mom half-ass tried to put it on her face and pushed her through the entrance. Afterwards, both adult and kid took off the mask. At least half the adults don't have their masks over their nose. Don't come if you are worried about Covid, otherwise, go forth! read more

Love this place for the younger ones. My daughter is in her jumping phase and this place is like heaven for her. All kinds of slides, obstacle courses, jumpy houses, all padded and safe. Can get a little rowdy when the bigger kids are there, but everything is soft enough. Recommend going earlier in the day on the weekends...mornings are calm, afternoons and later get crazy. Happy Jumping! read more

This place is clean with friendly and professional staff. My mom likes to bring my nephew here when the weather isn't so great outside. For $14 for one child and one adult, you can stay as long as you'd like! They have you sanitize your hands and they take your temperature, and you are required to wear masks at all times. You can eat in a certain area and shoes must be taken off. They were very nice when they let me swap in for my mom when she needed to use the restroom. When I chose to join my mom, the fee was only $5 (companion fee). They even let you have in and out privileges, though I don't know how many they give you and I think it's like 15 or 30 min? They wrote a time on my nephew's wristband (they gave him one when were going to get a bite to eat, but I didn't check the time if it was the time we left or the time to return). When we came back, the friendly clerk notified me it would be best that my nephew waited a bit before playing so he doesn't throw up as he noted that kids are more likely to throw up after lunch or after having milk or soda, which is why they don't sell snacks or those drinks there. We waited 15 min before we let him run around, and adults can also jump (if you fit, which I did not and also I got a little scared in case I squished someone, so jumping was limited for me). This is a great place with great staff and my nephew has made friends here! Thank you so much! read more

The Bounce Place - Indoor Playcenter Near Me - San Bruno, California

$10 for whole day bouncing! There are 4 bounce houses jammed into this store front with lots of ride in cars, balls and soft blocks to play with. My kids are 5 and 2 and a great age for everything, my youngest struggled with one of the bounce houses but the others were fine. Seating is limited but was just enough to cover all the adults trying to have a break. It got a bit warm while we were there with all the kids running around, they treat it like a workout, occasionally visiting me with red cheeks to suck down a water and to head back out. The people working were nice and friendly, my son made friends with them and sat down with them to draw (followed by 5 other kids). There is a single family bathroom at the back, a little awkward and constructiony with signs saying that they are working on it. There are the center bathrooms not too far as well if the single one is busy. There is another play area next door, they aren't joined and require separate tickets :( Next time we will have to check that one out. They also do date nights! Overall, a great way to kill a bunch of time while escaping the rain/smoke/sun! read more

I brought my 1 year old here to play. He liked it but the experience was marred by the rude staff. I am a 32 yr old mom, but I look young and as we were entering the play area I was immediately scolded for no reason and warned very harshly by the lady that she better not catch me jumping or playing in the bounce houses and that I was only there to watch my son. The whole insinuation was highly offensive, that I, would be more interested in playing myself than looking after my precious son. I feel like she was talking down to me simply because I look like a younger mom, even though I am in my 30s. A sign posting would be enough. There was no need for her to state this as we had not even entered the play area yet and given that I broke my spine last year, I have zero interest in jumping in a bounce house. We went to the place next door afterwards, and they were much friendlier. The staff here needs to be taught to give customers the benefit of the doubt and also just basic customer service skills. They looked like they hated their lives, wouldnt even smile at us. Either management sucks or they dont pay their employees enough. We wont go back. Instead we will go to Go Bonkers next door. read more

A great place to take your kids if you want to exhaust their energy and have some fun! I took my niece here today and she had so much fun, she didn't want to leave! We went in the afternoon around 3pm and it was pretty empty- only a few kids and their parents. The attendant was very friendly and was watching the front to let people in after paying but also cleaning up the place and interacting with the kids. She's doing a great job for working by herself! There are about 4 bouncy houses and other different puzzle games and little toy cars which your kids can play around. It was a lot of fun. There's one bouncy house meant for children less than 4 years old which is nice for the smaller kids. You can also go into the bigger jumpy houses with your kids which is fun. You pay $10 and have access to the play center the whole day! read more

This place is great for kids. I believe they need to have more than one person attending this place. It is too much for one individual, especially during summer or when school is out. The place is packed. They also need to have someone to enforce the sign 'must have socks on at all time. read more

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I went there twice with my toddler and will never go back again. 1. At toddler play area, there is a kitchen pretend play. I found a pointy screw hanging loosely there so I reported to front desk. She went to check on the loose screw and said she would report to the manager later and that was it. She did not even use any tapes or anything to cover that. And she didn't care at all! 2. While I was there, there was an incident that requires translation so they asked for my help. Poor Chinese lady's grandkid bit another kid's back. And the mother of the other kid wanted to talk to the grandmother and asked for a phone number. Anyways, things got straightened out and they were happy. Then the front desk lady asked me to translate to the poor Chinese grandmother and her grandson to leave. So of course I refused. I asked if that is the policy to ask them to leave. Then she was like oh no that's not the policy but if she can keep an eye on her grandson then they can stay. So abousiouly she's taking advantage of them not speaking English and do whatever she feels like doing. This place is very cheap and had no safety updates. Trash is on the floor. Dirt is everywhere. Front desk is always on her cell phone. Plus there is no restroom for the kids so you CANT change your kids there. I wonder why this place is still open to the public. I'm now taking my kid to my busy town and another play center in Daly City. This place is a scam! read more

The Bounce Place is the ultimate fun and energy drainer for kids and toddlers! My kids love it here. I recently threw my sons 5th birthday party here and reserving the venue/party room was completely painless. We had the party room reserved from 5pm - 8pm and we were allowed to set up 30min early. Unlike other indoor playhouse, set up is usually 15 min prior which isn't enough time and only 2-2.5hrs that are super overpriced. Moreover, our party host and staff were completely welcoming and very responsive from start to finish. I must acknowledge Cindy & Mick who were very accommodating & very attentive to our needs. Both were very helpful and treated our guest with absolute kindness and hospitality. I highly recommend this place if ever needing to throw your child/toddler a bday party. The best part, is You're allowed to bring your own food and doesn't require a time schedule of when to play and when to have food/cake. The kids were able to go back and forth for drinks/snacks/eat and back out to play again, repeat. What also made it convenient was that we were provided a private bathroom for our party! It was a pleasant and seamless experience! read more

These two are supposed to work here . Instead of working one of them is on the phone and the other one is checking on her lip . Really! This place is going out of business soon if they don't change their management . Boo ! Garbage everywhere, people are wearing shoes inside . Oh hell N-O read more

The Bounce Place - Indoor Playcenter Near Me - San Bruno, California

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Just finished my son's party here today and I am 100% happy with hosting the party with The Bounce Place! I arrived over 15 minutes early to set up for my party and they were happy to let me start early, assisted me with setting up table covers which they provided, including utensils and they immediately start letting my guests in as well! I couldn't believe how efficient they are! My kids immediately start jumping and playing and had so much fun the whole day! All the kids are thrilled with all the bounce house options this place offers! $10 additional per kid (15 included in the package) and the kids can play all day with in & out privilege. Bathroom access in the party room, nice and big party room for lots of guests and everyone sat and ate comfortably! Our party host checked in with us frequently, refilling utensils and napkins. Very nice organized fun place to host a kids party! Very affordable as well, we will definitely come back regularly with the kids! Thank you for being so accommodating and my guests had lots of fun today! read more

I've only been here once with my goddaughter and it was about 3 years ago and they were in the middle of renovation but I'm babysitting today (1/29/22) and decided to bring the child here to run some energy off.. the kind man working the front desk was SUPER nice, patient and calm because we came in just when it opened but then a few minutes later there was a rush of parents and their kids.. I had a bunch of bags and drinks with me.. stupid me didn't think to put it in the car beforehand and the kid was excited to go in.. I had to fill out a waiver and the kind man had a smile on his face the entire time multi tasking helping all the other parents and getting them inside as quick as possible and was able to get me settle in and let the kid in smoothly with no problems. Will def be bringing more kids here!! Thank you to the kind man for such patience and doing such an awesome job with customer service!! read more

Our 3 year old loves this place it's big. It has a bunch of different things for the kids to do. The owner is a great guy and the have a area for food and the keep it clean and nice. plenty of things for your little ones to do $10 full day and $5 for the last hour! We used to go to the place next food but now we really only come to this one 2 thumbs up for us. Plenty or regular customers read more

If your kid has the jumpies and you need to leave your house, this is a great place to go! $10/kid to enter and all the bounces you can bounce! read more

I really want to like this place because my kids love to bounce but it honestly was over crowded today (Saturday) and felt dangerous because of that. I wish there was more staff looking out for kids who are causing problems (even though parents should be). Big kids were all over the toddler area today and being rude to my little ones. It's really hard to see your kids.....especially toddlers. I hope it changes because I love the idea! read more

This place is awesome if you have a toddler go here. Especially if they are active come here but if you want to try to come on the weekday less crowded you can grab lunch and come right back in. They are renovating so the bathrooms are still in progress and I like how they have slippers so you don't have to carry your shoes in the bathroom with you. The staff is very friendly here which I love , will be coming back my daughter loves this place so worth it. read more

I reserve this place to throw my son his 5th birthday party . Staff is super friendly and very helpful . Thank you for excellent services . Plus all the kids loves this place . read more

It's a great place to exert their energy. My kids had a great time. Will be back for sure