I have never had a worse experience dealing with an owner. Julie, the owner, is absolutely unapologetic that her stylist completely wrecked my hair. The issue is that there was no sympathy, so much time wasted trying to figure out this issue, and no positive result or action taken. After my incident where Debbie cut off more than 3 inches more than what I asked for, I brought the issue to the owner and she asked several questions, very time consuming, and brought up how people scam in this industry to get a free hair cut. I don't give a damn about a $30 refund. What I was hoping for was at least an apology and some sympathy. She questioned my honesty, had me send several photos of proof, and said they can't do anything for me unless I want to drive hours back to the salon to TALK about the issue. I live hours away and kept telling her this is not worth it and I can't drive hours to literally sit and talk about what happened and probably get no result.
I got a haircut with Debbie. I told her I wanted a cut to a certain length with layers about 3 inches below my collar bone about where my armpit is. I asked her how many inches that would be and she said about 9 inches taken off. I asked her to measure it and told her just make it 10 inches because I wanted to donate or sell my hair and it's better to have it at 10 inches. The length was ok at 10 inches (It was really more than 10 when I measured at home it was more than 11inches!!) but she still did not even ask if that was ok before she cut the pony tails. Normally hair stylists will make sure it's ok with the client before chopping off a whole lot of hair. The issue came when she began cutting off even more all over the which seemed unnecessary except where there were layers. My hair now falls the longest right at my shoulders. 3 inches makes a huge difference. My hair is WAY shorter than I asked for and I told her I wanted long layers and they are pretty short. This is a very shocking change and I am really unhappy with my cut. It really is such a slash to my confidence. It was hard for me to tell at the salon so I paid and waited a day to still see if I hated it. I told Debbie wow it's really short but didn't want to get upset until I got home and styled it myself and slept on it. I measured the hair I took to donate and it's 11 Inches so this is more than I asked for in addition to the few extra inches she cut to make it an even style. I know there is not much that can be done but I wanted to let the salon know that I am very sad that I had such a devastating cut. 3 inches will take several months to grow back and I have many events coming up that I wanted my hair a certain length. I also cannot put it in a bun without it falling out which is a huge inconvenience because I wear buns all the time. Now I have to spend a few hundred dollars to get extensions so my confidence won't be so wrecked for my wedding coming up.
She said she has to be fair and not take my side or the stylist side and there is "nothing I can do for you." Wow. No apology, no sympathy. I don't need anyone to take sides, even though I have several photos of proof of what went wrong. Julie should have been apologetic even if it wasn't the salons fault she could have said I am sorry you are going through this and you don't like your cut etc. she was very accusatory and rude on the phone. I can think of countless ways she could have made this issue better and she literally did nothing but make me cry on the phone and spend over an hour trying to resolve this issue through email and phone call proof just to get nowhere.
I have never been so disappointed in how a place is run and dealing with the owner. This place is a nightmare. Julie has made this experience miserable for me. She always said things like "it's too bad you don't like your haircut," "10 inches is an extreme change" and talked to me like I didn't know what I asked for when I damn sure do. I now am left with a horrible cut that I hate and will take months to grow back to how I originally asked and a completely bitter experience dealing with the owner. This is the worst experience i have ever had in this setting. Extremely shocked how the owner did not take any action and had no sympathy for the terrible job her stylist did. read more