The only reason I gave 1 star is because Yelp won't allow for negative -10 stars. OMG where do I start? So from the beginning this journey of getting a single process/cut and blow was a nightmare. I called this salon for 2 weeks straight at all different hours and days and wasn't able to get through because the phone kept ringing and ringing and no one ever picked up. I was referred by my sister to see a particular Color Specialist in the JC Penny salon otherwise I wouldn't have attempted to touch JC Penny with a 10 foot pole. Anyway, in order to achieve getting a scheduled appointment I had to physically drive there which is what I ended up doing. Upon arrival I was greeted or NOT greeted by "Stacy" and "Latevia" at the front desk whom I noticed didn't even have the ringer ON because the entire time I was there, I didn't hear it ring even once. The 15 minutes it took to book 1 appointment because no one on the front line even knew my stylist's (Kamar) schedule. It was like pulling teeth trying to stop myself from jumping behind the desk and making my appointment myself. I arrived the following day to the same unprofessional environment. I was asked whom I was there to see and when I told them, instead of walking me to where my stylists workstation or the waiting area I was told "You know where she at, right?"By the way, this was my first time and so I DID NOT KNOW which station she worked at and was left to wonder around the salon looking for her. Kamar is an EXCELLENT color specialist and stylist and so I can say I will follow her anywhere now that she has done my hair but in my opinion, she is way too talented to be wasting her time at JC Penny salon where her hands of gold are not appreciated. The following day I went with my sister to get her hair triple processed and what I thought was bad about the salon the day before was amplified by a 100 the next day. Same treatment at front desk, we were waived off again and left to wonder around salon looking for our stylist. Just a note, I ran a salon in NY and so I'm well aware of the level of professionalism or lack there of that left a lot to be desired. I have never been to a salon small or large that did not have any assistants or shampoo girls to aid the stylists in creating a more conducive schedule. Kamar was left to wash mine and my sisters hair, sweep the floor, TAKE PAYMENT, clean and basically do everything else that the front line failed to do because they were too busy walking around and socializing, taking 1/2 breaks a 1/2 hour before they were scheduled to leave. They then took it to the next level by yelling across the salon to their friends, at the other stylists and then at me saying "Someone else need to take yo' money cuz I'm out". Ugh, it took every ounce of strength for me not to fling a hair dryer at that obnoxious, lazy, rude and trifling poor excuse of Customer Service Rep which is basically what a receptionist is. I will be going back but ONLY because Kamaria is an absolute magic maker when it comes to hair but thumbs ALL THE WAY DOWN to JC PENNY for expressing their horrible judgement in the type of people they hire because I can only imagine how much business is being lost as a result of the actions of just a few horrible employees. Oh yeah and by the way, because my stylist had to do everything by herself, we ran overtime and were actually locked in JC Penny because they closed with us still inside. The floor manager escorted us out and asked us why the reception didn't call over to let her know we were ready to leave and we told her the receptionist left 2 hours prior to the closing of the salon therefore she didn't bother relaying that message to us or to our stylist. read more
