Disappointed and Heartbroken by My Experience. I'm leaving this review with genuine disappointment. I booked an appointment with MJ (Michael) and want to start by saying that the two stars are solely for their effort and kindness. They truly tried their best under very difficult circumstances, and I could tell they cared about doing a good job. Unfortunately, the salon's situation made that almost impossible. I came prepared with multiple reference photos and written notes explaining the specific style I wanted -- an alternative, textured, and partially buzzed haircut inspired by anime looks. I thought I'd made my preferences clear and detailed to avoid any misunderstanding. MJ assured me they would check in with me throughout the process, but that became difficult once the appointment started. The biggest issue was that MJ was left completely alone to handle everything -- phone calls, walk-ins, and customer service -- all while trying to cut my hair. During my appointment, he had to stop several times (at least 4-5) to assist other customers or answer calls. It was very distracting for both of us and led to mistakes and miscommunication about the length and design I wanted. I don't fault MJ personally; he was doing the work of multiple people at once. My main concern is with how the salon is managed. It's not fair to expect one stylist to juggle so many tasks while providing quality service. It also doesn't make for a good customer experience -- for me or anyone else in the salon that day. I've been growing out my hair since 2021 and was genuinely excited for this appointment, but I left feeling frustrated and disappointed. I now have to wear a hat to cover the mistakes and wait until my scheduled and MJ's align to fix it. This is in over a week. I hope management takes this feedback seriously and ensures stylists are properly supported so they can focus on their clients without constant interruptions. MJ has potential, but no one can do their best work under those conditions -------------- UPDATE : I will actually not be back. I just don't trust the skills that MJ has to do my hairstyle and it might have been nice to know prior to going over my haircut ideas. I just put up my hair so my partner could see my undercut that was just supposed to be shaped in an A shape under buzzcut(mind you I asked for a size 0 which is a 1/16 inch without clippers) and realized I was shaved wrong and have a bald spot. This place isn't for someone looking for an experienced hairstylist. read more

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I was coming in looking to just put one color on top of my colored bleach hair. I was very thankful for my outcome. Thanks to Shardae for doing my hair today. I plan to come back in the future. Very thankful. Thanks again. Jennifer read more

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Hair masters is the GOAT my hair before the picture below was way too long and then Tina my hair cutter made my hair look amazing. I love hair masters. read more

HairMasters - Hair Salons Near Me - Modesto, California

I had work done by Sokthe today I thought that her technique were a little strange she did not part my hair in 4 way like most ladies do when applying color she just started working all over the place, I assured her she missed a spot and she was sure she didn't well she did, I spent $140.00 and tipped her $20 cash and yet very disappoint with the work she didn't even bother to give me receipt cause she knew they request that if you contact company but I can prove with cc charge I don't think I will be back and if I do I will be getting ladies that transferred from the Kansas Avenue location read more

HairMasters - The same spot I told Sokthe she missed very disappoint - Hair Salons Near Me - Modesto, California

Thank you Rebeca for cutting my hair today. I absolutely love it and what stood out the most is that you listened to what I wanted. You gave tips before I even said anything. Great job! read more

Lady there was great cute my sons hair and he loved it she cut mine also and it turned out great.

This place is disgusting. They really need to wipe down the walls because this is just flat out repulsive. Take some pride in where you work. The whole place is filthy. The walls have grime all over them. The chairs are torn. I got my hair colored by Soktha. It took a lot longer than it usually does (I go somewhere else but decided to try this place for the first time). She used a different level than what I normally get. My hair turned out satisfactory. Kind of looks like the picture, kind of doesn't. It was a lot cheaper than what I normally pay, but I wonder how long this color will hold up. I get a sense they use cheap quality. Don't need to go again. I was not impressed. read more

HairMasters - Hair Salons Near Me - Modesto, California

Took my mom here to get a haircut for her, the place was fairly empty and had about one person in the store. Only thing my mom got was a cut, no wash, no blow, just a cut and they charged us $35? I was shocked. read more

I called twice for appointments- got one with amy and one with Suki. both times, my appointments had not been entered in

5:30p on a Thursday, door is locked. Says they are open until 8pm, no one inside. Open light is on. ‍

$35.00 for a haircut. No prices posted. She is offered to wash it l, but how much more would that be?

Natalia cut my hair after the opening of the first shutdown. She did a great job in doing a a-line cut. Also, I felt safe while being in there. Hand sanitizer, masks, cleaning... There is a cleaning/disinfecting fee now which I do not mind ... it was less than $4 which was reasonable. read more

Last year I got my hair cut my Melinda.. she understood what I wanted and it was perfect. This year I don't know who cut my hair because she wasn't wearing a name tag.. I felt rushed, I asked for 3-4 inches, she dry cut my hair and didn't understand what I meant when I wanted a long layer so that the cut wasn't blunt and the front slightly longer than the back like a long a line. Well come home and my hair is 6 inches shorter, longer on the right side and uneven cut in the back and my front is shorter than the back. Not sure if she was having a bad day but my hair looks ridiculous. read more

I went in yesterday with a vague idea and a 10 year old picture to describe the kind of haircut I wanted. Fiona did an excellent job! I'm very happy with my new look. Since I hadn't had a haircut in almost 3 years it was quite long. Fiona put it in a braid before cutting of 6+ inches, carefully bagging it up and encouraged me to send it to Locks of Love. I highly recommend her and am planning to book with her again in the future. read more

Amy was my hairstylist and let me tell you she is just a wonderful soul and amazing hair stylist! She not only saved my hair for my wedding from a disaster that another stylist did but she also saved my hair from the damage my straightener did ‍ she is very informative about everything she used and everything she cut I will continue going to her for years to come!! read more

I've gone to this place several times and had Danny cut my hair exactly as I asked. Today I got my hair cut by someone else because Danny quit. I'm old and know exactly what I want, the type of haircut; no bangs and keep the part in the middle; I also wanted it layered to stay off of my face, nice and short. I relaxed, and she washed, cut, and blow-dried my hair. I couldn't believe it, she gave me bangs and guess where she parted it...the freaking side! I asked her to cut the sides a little shorter, but she wouldn't. Then I was charged almost $50 for it! Danny, where have you gone??? read more

This place is a rip off, I was charged $25 for a haircut plus a $4.95 Covid cleaning fee. I'm sorry but cleanliness is part of the business, the ac vent is piled thick with dirt and dust. Every seat if covered with hair clippings. You charge folks sanitation fees yet you don't do anything to sustain the charge. I hope you are sued soon and turned into the Health department or cosmetology licensing. Shame on you, you don't see grocery stores charging you extra. read more

The ladies at this location are very rude and unfriendly! The hairstylist that cut our hair was very rude and pushy. She did not made us feel comfortable at all. I will not return to this location after today's visit. The hairstyles name is Michelle! Maybe If they treated people nicer they would've more business! They charge us $27 dollars for men's haircut that's ridiculous. read more

Samora and Amy both dos a great job! Hunter got his hair cut with Amy and he loves it, she did a phenomenal job with him considering the act that he's a 6 year old hyper boy. Thank you Amy. And Samora did a fantastic job with Brian's hair. He's really happy with it as well. We will be coming back to see you both! read more

HairMasters - A lot of product - Hair Salons Near Me - Modesto, California

Ok. So after a bad perm experience and a huge misunderstanding, Shanna from corporate turned out to be very nice and helpful. Shanna issued me a refund and gave me the opportunity to have my hair redone for free. Lettie at the Hair masters on Carpenter Rd. was extremely nice and helpful and we decided not to do my hair again so it won't be damaged further. It still wasn't done how I wanted because I specifically wanted the curls bigger and not on top as it looks weird on top especially when I put it in a ponytail. But it looks better now and Letti gave me about $27 worth of hair products for free. Lettie is a very sweet and helpful woman and I will see her to do my hair in the future. As for Erika at the hair masters on Oakdale, she was very rude and I will not go back to that one. I do recommend Letti. read more

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Very disappointed. I scheduled online. I got there and they could not find me in their system, so I scheduled for an hour out. I went back and I cannot remember the person cutting my hair. She was very off putting and in an obvious rush. I always tip really well, and after leaving a tip for sub par service, I get home and realize my hair was cut uneven. Long strands stuck out and I had to cut them myself. I can deal with the non communicative hair dresser, but doing a sloppy job isn't professional. I had been taking my daughter's here for years, but I think we will search elsewhere now. read more

Great spot for the whole family. Thank you Erica, I have not been happy with a haircut in years.

prices charged are more than listed, the ladies at the salon were rude and very unwelcoming.

I haven't been to a salon in 15 years and don't normally trust anyone, but today... That was a different story. Erika did an amazing job. She put long layers in my hair and high lighted it. It looks so much better and I feel younger!! read more

Soktha is awesome with layering my curly hair!!! Honestly, I walked into this salon with a kind of exasperated resignation that stylists want to deny the existence of my curls by flatironing it; especially because their technique makes my hair "poof out." Soktha was able to cut my hair that no flatironing was necessary, and this is a great indication of a good hair cut because who has the time to constantly iron their hair?--- err except those who have too much time on their hands. read more

Terrible place. If you tell them exactly what you DONT want they do it. They completely ignore what you want and do what they think is better as if they know everything just because they work there. I've had my hair ruined several times and only come back to give them another chance. Never coming back again. read more

I went in today for a haircut and was seated by Ericka. I asked for an A Line, which I've wanted many times before at different salons but the stylist would always talk me out of an A Line and talk be into a bob with long layers because my hair is fine and thin. Ericka listen to wanted I really wanted, cut and styled me a beautiful A Line! I've never been happier. She by far deserved the 10 dollar tip and I will be a returning customer. Thank you again Ericka I know without a doubt why you are the Master Stylist. read more

I appreciate your response. However my main concern is that the additional cost is known to customers in advance and not after the fact. If transparency is not implemented then it looks like there's something suspicious. Informing customers of that $3.95 cost after the fact is not appropriate business nor is it appreciated. read more

This is the best Hair Salon I've been to..They treat you like family,always curtious n go the extra mile,great atmosphere polite,helpful with products too..And Veronica Sanchez is the best..she always does a great job, goes the exta mile to make you look gteat..And Noy as well,and many more..I would recommend there shop to Family friends or anyone looking for a Salon great location as well..Stop by n check them out.. read more

The girl I talked to did not seem to know how to go about doing color. Took a while to tell me whether or not she could do my hair. Made me feel skeptical about their service. read more

I had to change my review this time around I showed up to my appointment 15 mins early to find out Beatrice was running behind because she failed to realize her schedule for work. Completely unprofessional, so I canceled my appt. this place is s hit and miss. I will not return here for any services. read more

Amy here does a great job ! I love how she works on my hair. I would highly recommend her

I love it here! Ladies are very nice and friendly, I've seen a couple of them and they all did great hair

I went in without an appointment because they're usually not too busy on weekday afternoons and I just needed a quick haircut. And that's exactly what I got. Soktha took me and was in such a rush that it took less than 15minutes. I didn't know she had an appointment coming or else I would have waited for someone else. She cut more hair than she initially showed me and the layer was put too high up so it looks weird if it's straight. I wanted a cute long bob but now I have "I want to speak to the manager" hair read more

I went to this salon 2 days ago. My mom has gone for sometime. On rare occasion, I have had them cut my children's hair. I had good luck with Amy, Veronica and Tish. Only the first two of these remain. I had an appointment for a wavy short bob with some layers, though in fairness I did not know how the cut needed to be done. I only had the photo. I incorrectly assumed I would need to tell the salon how to cut the hair to create a hair style. I do not have any experience cutting hair 2 minutes on u tube gave all the steps. I wish I would have known earlier The hair turned out very badly with an eventual bob, 2 stylist later. The share of the overall hairdo looked like a triangle. I was so embarrassed and searched for the words to discuss it. I was after the discussion turned over to the manager. She asked me what I didn't like. I was hard pressed not to say all of it. It was not a matter of preference, it was I asked if you could do this cut wth my hair and face. The answer was yes but the response or delivery was something different I spent 4.5 hours 145.00 on a product I did not receive to be told by the manager, "I think we're there now". It's like you buy a blue car, they give you a red on and say it is correct! I was told I need to pay for the work that had caused this mess. Further, when I return for another to fix it, PI would need to pay for this also. Maybe another 145.00 for hair now no longer than the chin. I was sick by the time I left. Too long of a time period without food and stress. I was embarrassed from the stares and arguments I asked for advice on how to make it beneficial situation for everyone? I felt bad for the stylist. I know this cannot be the greatest living. The manager told me the was nothing she could do. I told her I did not believe that was very true Needing to attend a party, I scrambled and called my other hair dresser at salon salon. She was booked. In the end I had the haircut fixed for 11 dollar by an 28 year old kid at a beauty school. The 28 year old took 1 look at my photo and shared the name and 3 ways to make this happened. The hair instructor had seen it several times and shared all the pieces the hair needed to still be cut My had was not cut correctly, therefore it kept styling poorly. It is not a matter of taste, the structure was incorrect More importantly, the manager tried to convince me of the cut, embarrassed me in front of the staff and the price did not match the mess on my head I put on a brave face. Separately each family member asked me, "What happened to you?" My little girl said, that is "igusting" She missed the letter d. Worst service I've ever had with them our another salon. Saddest part... Problem at leadership level. I hope no one else had somewhere special to go and gets dismissed from beginning to end of process. And then demands payment for bad services Good luck and be careful. read more

Went in to get my hair colored. First time in my life ~ and I'm over 50. Lol. Erika did an amazing job. She even explained everything she was doing. She was very patient with me and answered all my questions. Great customer service! My hair turned out beautiful! Love the color and it looks so healthy. She just did an amazing job! I would definitely recommend Erika and Hair Masters. read more

I followed my hairstylist to this HairMasters location a while back. I am always a walk-in for haircut and I never wait more than 10 minutes. All the stylists are experiences and know how to ask the questions to give you the best cut/style. I am always greeted with a smile from one of the stylists and the atmosphere is always positive. The salon is always clean and bright and stocked with product if needed. read more

I had an Asian lady cut my hair. I wish I remembered her name, but I forgot. My 4 stars isn't for Hair Masters being the most posh salon in Modesto, BUT because they accept walk-ins, greet their customers, and best of all - my stylist listened to how I wanted my haircut done and cut it that way. & At $16 a cut, please please don't forget to leave a generous tip! read more

The staff here is excellent. Their customer service is top notch. I always feel welcomed here and confident I'll leave satisfied. Wait times are always minimal AND they honor competitors coupons!! SAY WHAAAAT?!! read more

I am not sure why I went here, but I did. Took my son and explained we wanted him to have some highlights added to his hair along with a hair cut. So she said it poss will be 70 bucks, I said " hmmm ok better be amazing due to his hair is very short". She said it would be, explained in detail what we wanted showed her a pic 2 times, even asked if she wanted me to send to her phone so she can have it to go by but no she said she was fine. One hour later she asked what I thought... I am about lost my crap in their shop. It was cluttered of colors all over and no highlights just color circles, going on the 2nd hour finally had a girl that has more experience re do everything now going on the 3rd hour she is finishing it up, looked alot better but she finally finish 3 and half hours later for a little patch of hair for highlights she tells me we will make this right with the price, so I was expecting a price I deserve due to our struggle of lengths of time and poor kid in the chair for that long is not right, nope she didn't charge me for the toner which was not used anyways and made it sound like she was doing me a favor. Then gave me a 3 $ discount!!!! ARE YOU KIDDING? WOW I CANT BELIEVE THAT NOTHING FOR OUR TIME AND HIS HAVING TO HAVE A PERSON MESS UP ON YOUR HAIR IS A BIG DEAL MENTALLY! I WILL NOT EVER GO BACK AND WILL SUGGEST NO ONE TO AS WELL BAD SERVICE AND DOESNT CARE ABOUT ANYTHING BUT MONEY. SORRY SHE DIDNT MAKE IT RIGHT. SHE SAID WELL I DID MAKE IT RIGHT BUT COME ON WAY TO LONG OF A WAIT NOT GOOD. I HAVE THE CUSTOMER SERVICE AND THE BB PLUS ANYONE I CAN TO DO THE RIGHT THING SINCE THEY DIDNT WANT TOO. NO ONE SHOULD EVER GO TO THIS PLACE. read more