This place was really great. The service was great, the stylist I saw really listened to what I wanted and did a good job on both my brow wax and my hair cut. I've paid much more at a lot of salons here and did not get the service I got at HairMasters. I went with a friend and we both got exactly the hair cuts we wanted from the stylists. The hair dresser was also really conscious of how thick my hair was and worked to make sure my hair was cut that would make the look I wanted work for me. I would definitely come back here and recommend it to others. read more

HairMasters - Hair Salons Near Me - Eugene, Oregon

I'm extremely disappointed with how this salon handled a simple and reasonable concern. I got a perm here two days ago, and it has already started falling out. I called to schedule an appointment to have it redone and specifically asked to see a different stylist. I did not ask for a free service, I just wasn't comfortable returning to the same person. Instead of trying to help, the manager, Ashley, called me back and accused me of lying. She was rude and dismissive, and ultimately canceled my appointment altogether. The reasoning given was that during my original consultation, the stylist (Hanna) mentioned the perm might fall out - which doesn't justify refusing to address the result when it actually did. I was in the hair industry for 18 years, and I have never treated an unhappy client with this level of disrespect. Even when results aren't guaranteed, professionalism and customer care should be. This situation could have been handled with basic courtesy and a willingness to find a solution, but instead I was met with hostility. I won't be returning, and I can't recommend a business that treats clients this way when they have a legitimate concern read more

For years I've been hacking away at my own hair, because when I used to go to salons, I never got a haircut that I was happy with. The stylists always seemed to do what they wanted, rather than what I wanted. So I finally decided I really needed to get a professional cut again, and I chose Hair Masters simply because it's a convenient location for me. Turns out it was a very lucky choice. Michelle was my stylist, and she understood what I wanted and actually gave me exactly the cut I wanted! I'm thrilled, and I'm just sorry I waited so long. I'll be going back again. read more

I was super nervous about going to a salon as a walk in. Being new to town I had no idea where to go for a good cut. I had an at home color oops and absolutely had to have an emergency cut as soon as possible. Hair masters is in my neighborhood so I decided to give them a try. Melissa took me straight to the chair, assessed my hair and looked at the picture I had as an example. With my hair SEVERELY damaged and broken off Melissa went to work. When all was said and done I got a super sexy LOB. I absolutely LOVE it and am more then happy.. I will be going back to MELISSA again. Thank you!! First picture is before, with severe breakage Second picture is the finished cut which I LOVE! read more

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I can't tell you how glad we are that we found Erica for my 5yo son's haircuts. He doesn't like getting his hair cut, but she is so patient with him, and he trusts her and looks forward to visiting her at the salon. Thanks, Erica! read more

Had two negative experiences at this place. The first time was last year when I took my daughter for a haircut. We didn't have an appointment, but I thought it would be ok as there is a sign on the door saying walk-ins are welcome. It was quite busy, and I understood that might be a problem, but the less-than-welcoming attitude from the person at the counter was disappointing. They begrudgingly decided to take us, and the haircut was fine, but again the attitude was a big turnoff. The second time we came in was a couple of weeks ago. This time, it was not at all busy, so we gave it a second chance and thought coming in as a walk-in would be ok. The woman at the desk told me she thought they were all booked up, but that she would check. She walked over to one of the stylists who rudely explained that she was all booked up and said something about wanting to go home, and that was it. I was done with this place! The sign on the door may say "walk-ins welcome" but that is NOT the case. Was treated rudely both times and will never go back! read more

Kristine was my stylist. She looked at the pictures I had brought and created the BEST hair cut I've had in yearsl She did an overall razor cut and it IS AMAZING. Big Kudos! My hair is thick and needs to get a cut every 6 weeks since I wear my hair short. Kristine got my cut exactly right and was a pro with the razor. I'll definitely be back! read more

Great stylist! Knows what's on trend and how to achieve it! Great colorist, vibrant and lasting! Listens to the client and even does what the client asks (go figure ;). Great with kids and able to handle their moods! Super personable and sweet! read more

Paid quite a bit of $ to do a blonde balayage, only for it to come out copper, brassy, and strawberry blonde. The manager offered to fix it only to tone it to make it one color with barely any highlights and it's still had a lot of red in it. Highly disappointed as this place came highly recommended. $135 down the drain. So Now have to go pay $ for another salon to try and fix. read more

Want A Perfect Haircut tailored just for you with Excellent Ccustomer Service? This is the Place and Sam is your Gal! She is Extremely knowledge and Goes the extra distsnce...I should know I was a Stylist for 30 years. Great atmosphere easy to get in and won't break the bank! read more

Sam has been coloring and cutting my hair for 10 years and I couldn't be happier with her. She also does an amazing job on my eyebrows. My picky almost-teenage son loves what she does with his hair, too. I highly recommend her to anyone looking for a skilled, knowledgeable, and friendly stylist. read more

Sam does my hair & she does an amazing job! She has cut, colored, styled my hair, and I have always been happy with what she's done. She is also reasonably priced, professional & super nice! read more

Just got my hair done and my brows waxed by Samantha, and it was great! Can't wait to come back!

I love, love, LOVE Hair Masters! I've gone there multiple times to get my hair cut and I love the stylists. They are all very cheery positive people. They always have great advice on styling. Very fun to talk to, proffessional, and timely. Got my hair highlighted there, have had multiple haircuts, and get my eyebrows waxed. Never have I had a bad experience here. Love them! Try them out for yourselfs. read more

I wish I could remember who did my hair, first off I expressed my feelings to the stylist about wanting to try shorter hair but being to nervous to take the full plunge so I requested we just take the very tips off just enough to take off split ends because I wasn't ready to let my long hair go, long story short after I got the color I wanted(red) she told me it was permanent and even upsold me on red shampoo and conditioner, I was told it would last several months and this was my first time spending the money to go professional vs doing it myself, I ended up with hair so short I wanted to cry she took off like 4 inches, charged me $13 for a full adult hair cut, the color looked good at first but quickly faded (even with perfect aftercare). Just sad I paid around $130 total for a something that I have done 10x better all by myself before. Such a disappointment. read more

I went in as a dark brunette expecting to come out blonde. Showed Kiernan (the stylist) numerous photos. Was there for 3 hours and left looking like I put sun in in my hair. Ridiculous! Would not recommend this salon to anybody! read more

I loved going here. The people were super nice, awesome customer service and the outcome was amazing. I have been doing a relaxer in my hair for 2 years now. I am leaving on vacation next week and needed to get in and have my growth touched up. It's currently about 3-4 inches and scheduled an appointment for tomorrow. They called me today to tell me that they don't do them anymore and canceled my appointment. I get that things come up, but the employees should know what services they offer before they schedule. To further my frustration, I found another place that does them, but HairMasters can't even tell them what kind was used. If I use the wrong kind now, it can break my hair. So much that they now need to run a test that can damage the test hair. I called back to Hair Masters and Erica told me that she doesn't know what to tell me they don't carry it. I asked if they could go back and see what was used on my last visit and they told me they can't they don't track it. I explained that it can damage my hair not knowing and that if they are going to put chemicals in someone's hair, they should be able to tell you what it is. She said she was going to sit there and listen to me complain about it. So you can fully go here and get good results, but if you ever need to go somewhere else, they dont' care enough to track what they put in your hair. read more

Sam has been doing my hair for years. We've done everything from basic color weaves to fun and bright colors. Her color and cut skills are on-point. She's very talented and professional. I would and have recommended her many. read more