I always find what I need in that store for my hair now I'm looking for something else I recommended to all hair lovers

The below I left on Google as a review and the response I received back. This is NOT how you treat customers. I for sure will not be back. read more

Hair Day - Screenshot of Google review. - Cosmetics & Beauty Supply Near Me - Pittsburgh, Pennsylvania

I've had nothing but good experiences here. the only bad experience i've had was because of another customer being rude to me. I love how the one guy who runs the place always jokes with me!!! read more

I was looking for a second job and I thought this would be a great start until I realized how rude and unprofessional the staff was! I worked one day and while working there, I was not trained properly. They told me I did good but once I left, they emailed me being rude and saying I was not good enough for the job. My friend was also supposed to work there but they sent her email after email being rude as well after the situation with me yet her and I was still offering to come back. read more

I enjoy the customer service. I enjoyed the prices. I didn't know how to do hair until I went in there and asked the very knowledgeable very respectful girls. They have good stuff they have all the new stuff, and they will help you and order it if needed. The store is amazing it's clean and it has just about everything you need. I go in there for the hair. I also go in there because I like the best customer service possible. They stay open till eight or even nine. Monday through Friday. You can get your own hair and do your own hair and your own nails from that place. read more

I'm not from Pennsylvania I'm from Alabama. I've been going here since I've been here this year. There customer service is everything. They always help me with everything that I need. Answer any questions that I may have. I love the fact that they greet you when you come through the door. After going to two hair stores that said they closed at 7 that where closed before 6:30. I called Hair Day and asked what time they close he said 7:30. I told him I was coming from Ambridge and my gps said I wouldn't make it until 7:12 he said okay we'll be here. I made it about 7:15 and they where there. And he knew who I was just from the phone call. So yes I recommend them and I will be taking that 34 minute drive every time to shop with them. I love great customer service. Thanks for greet customer service it appreciate. read more

Very unprofessional in hiring people they will disrespect you in the emails, they said we don't need you or want you but are hiring my friend worked and there and they won't train or help you at all read more

Hair Day - Cosmetics & Beauty Supply Near Me - Pittsburgh, Pennsylvania

Really like this store has alot to choose from ... but seems like the people that work here ... doesn't know about hair :( I ended up buying from Sally's that day for the fact I needed a lil help on choosing correct products ... read more

I'm not one to usually write negative reviews, but when it comes to my money and when I feel that the dollars I spend aren't appreciated, then I have to say something. I bought 5 packs of burgundy Marley hair to give myself twists yesterday evening. I decided this morning that I'd rather have black. So I got up to just exchange the color- no refund. I hadn't touched the packs, they literally stayed in the bag. I go in to exchange the color, and the owner says "no". I ask why and her reason was "This is how we've been doing it for 20 years and Ive said no to thousands of people, I can't say yes to you" (which is still not a reason) So, I replied that "I've never been to a beauty supply store in my life that won't do exchanges, especially since I want the exact same thing, I just want to exchange the color". She replies, "Well we're number one in the industry and this is how it's done". Really? So I left. The black beauty supply industry is a 9 billion dollar per year industry. WE make these non-black people rich yet they come into our communities and don't respect our business, nor respect us as people. I've spent so much money with this woman, and she can't let me change a color? Why do we continue to spend money with these Asian owners, when all they sale is black products for us but don't do anything but take our money and spend it outside our community. They benefit from our dollars yet won't do a simple exchange. Unbelievable. So, not only will I never go to her beauty supply again, but I will discourage ALL of my friends from doing so. I will discourage the entire black community in Pittsburgh to stop supporting someone who wont support my needs as a customer. DO NOT give this beauty supply any more of your dollars since apparently you aren't allowed to change your mind in her store! read more

Well it use to be a good place to go for all my beauty needs and even refered a few people to go here., I guess since online hair stores are the way to go now days because it's cheaper and your not being pushed to buy a product that you didn't come there for. And she does not give any prices over the phone ..just needed to know how much to send my daughter with because she was picking it up for me while I was working .oh well I guess she lost my business read more

First, the store. It does have a great supply with several different options. The quality seems high, and I so wish I'd had the chance to purchase something. The reason for the low rating is customer service. The owner really thinks highly of herself and her store. My first experience was of her telling me not to touch anything. All I'd done was take one of the wig heads down and turn it around to see the back of the wig. I didn't even touch the hair! Fine, I get it, she doesn't want me touching things. Then I wanted to try one and get this, she charges $2.00 for a wig cap! Of course you get that back if you choose to purchase a wig, but how the hell do I know if I'm going purchase prior to trying them on. If I'd had the cash I would have paid the $2, but I only had a card, so she said I should just buy something to put me over $5 and I could use my card. She didn't say, I know it sucks but... She was urging me to make a purchase because, well, I did walk into her store so everyone should make at least a single purchase before leaving right? So, fine, I had every intention of buying some jewelry and some lashes at a minimum and probably at least one wig. I come up to the front to try on jewelry, cause momma's got a fat neck and doesn't buy before trying. I guess the sales rep shouldn't have allowed me to try it on though cause as soon as the owner saw me with it on, she chimes in again chastising me and saying, you aren't allowed to try things on! I told her I don't know about her but don't buy before I try. She tells me that none of her other customers have a problem with it. I was the only customer in her store the whole time I was there.... I really liked that jewelry and it fit. It would have been one of several things I was going to purchase, but I'd had it with her and her attitude. She reminded me multiple times that she is the best in town and her stores are the best I would find anywhere. I was sick of her and did not want to give her my money. Modern Hair World in Swissvale is huge and the people there were MUCH nicer! I'm sorry I made the special trip to this place. read more

The owner Jen can be very disrespectful and rude. Be careful of the smile she greets you with, it's still a business trying to make money at the end of the day. #DisappointedCustomer read more

Jen is very professional and incredibly helpful. She has an amazing selection of hair and other products and her prices are very fair! I would highly recommend. It's hard to find an owner that cares so much about their clients' choices. read more

Jen is a fantastic owner...and I would go no where else...she remembers her customers and really ads that personal touch...Thank you for the hug Jen...it meant so much...thank you read more

Worst experience ever. I knew exactly what I needed before I walked in the door but the woman kept trying to up sell me on the extensions. I ended up leaving empty handed and flustered with the attitude I was given. read more

Do not patronize this place Hair Day, they are very rude - If you use a debit or credit card, they have a minimum amount and they are telling you how much you have to spend - do not spend your money at this place. read more

I was there once before my trip there today. I had 2 extremely pleasant helpful employees help me both times. But today the owner Jen was there and a employee asked her if she would order the color of extensions that I needed and I asked politely how do you order more extensions? She replied back very rudely to me, " I order hair all day every day." And started to walk away from me. So then I said we'll with all of your extensions you don't seem to have the level of color that I need. She then, in a very disrespectful manor said, " ya, ill order it." I stood there in disbielf that a business owner would treat a customer like that. Not only am I a professional cosmetologist, but I am a business owner as well. She left me with no info, when it would come in and didn't ask me what color or texture I was even looking for. I mean she literally walked away from me. I left the store unhappy but made she I told her employees thank you very much for helping me. I would never ever recommend this place to anyone and its unfortunate for her employees to work under someone who is demonstrating such unprofessional behavior. She better hope I do t open a "hair" Store and show her customers how they are suppost to be treated, cause she may end up out of business if she continues to treat customers like that. Again, I am a professional in this field and I am certainly appalled in her the owner treated me for no apparent reason. I would order from the web any day before I would think about going back. read more

I went here today because the contacts I ordered for Halloween were complete junk, and I needed replacements for my costume. This is a store that specializes in everything hair, and seems geared more toward African and natural hair with a wide selection of weaves and wigs. The owner is so nice. All the girls were friendly, and although I have no use for wigs/weave, I kept hearing all the customers remark how great her prices were, and the selection was vast. They have beautiful hair accessories, scarves, clips, and so much more. They had Marula oil too, which I use. I'm Sicilian, so I do have very thick hair that gets prone to dry ends. And of course the contacts. I left with a great pair of those, as well as 2 eyeliners and 2 lip balms. I will definitely return to this store. read more

WORSE HAIR STORE. I went and bought a couple of items from the hair store. I was in a rush because my son just got an root canal at the dentist office located next door and was in pain. When I got home I noticed on my receipt that I was charged $25.99 for some Elasta QP hair gel. I looked at the container of gel and it had two different prices on it. The price that I seen at the store was $5.59 and the amount I was charged for, $25.99. When I went back to return the gel I was told that they don't do refunds. Even though it's listed on the receipt that they will issue a refund if you have your receipt. I had my receipt. Once I explained the issue of being over charged plus showing her the receipt to provide proof, she said "if you think I'm going to give you $20 back you must be crazy". I said "excuse me". I just wanted my money back. She then accused me of putting the $5.59 price tag on the hair gel,even though the hair gel in question cost $5.59 at their store. I told her she was wrong and I wanted a refund. She told me to give her both the receipt and hair gel and leave or she was calling her boyfriend who is a police officer. She also said that there is no way her workers would make a mistake and that she will never refund me my money. We exchanged some words. Then I left with my over priced hair gel. I do plan on contacting the BBB on this hair store. I will never shop there again. And I would advise no one to ever shop there. I am even considering a lawsuit. read more