I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Very good facial. Also relaxing. Recommend serendipity a lot. Gave me tips for keeping my face…read moreclean and telling me what stuff to use.

Don't get Chatty Jackie! She didn't even wash my hair first…read moreOMG Know who the stylist is

I booked my appointment with Mickenna and she is absolutely amazing. I booked a color appointment,…read morebalayage. Would highly recommend her! As far as the salon goes, the staff are super friendly and sweet and the environment was amazing. I've always struggled to find a hair salon or a stylist I like. And I loved it here, definitely booking again!

From up-dos to kids....Meghan Cunningham can do it all. She takes the extra time to get to know her…read moreclient, no matter the age or gender before starting her work. You can't ask for a better stylist. She did the hair for my wedding and I would recommend her to anyone. She listens and understands what you want and if you don't know she will ask you questions and try to help you figure it out. I've been to places where I felt the stylist was more interested in what they wanted vs. listening to me and what I want. For those of you with long hair, don't be afraid of Meghan. She will not force you to think about cutting it short or adding something you didn't want. If you say, I just want a trim, then that's what you get. She may ask you a question like have you ever thought about an angle here or layer there but no pressure. Her dialogue is very calming and she truly cares about her clients the way she would about her family. She has also cuts my husbands hair and he has only had two people in his 31 years of life cut his hair. Meghan is the only one he trusts. Big bonus she is excellent with kids! She cut my one year old nephews hair and she did an amazing job. If someone can get a kid to cooperate and has that kind of patience, they can do anything!

I saw Meghan & asked her to give me an edgy Rock n' Roll cut with high-lites & low-lites. Boy did…read moreshe deliver! I looked so cool when I walked out. She gave me just what I wanted & I loved how affordable the prices were. It is a small town salon with a welcoming & homey feeling.

Moved here 12 years ago and, much like finding a new physician, I was anxious finding a new…read morebeautician . Walked into Hair Arts to check it out and happily fell into the hands of a wonderful stylist/colorist whom I now consider an old friend. Tanya Martin works at the salon much less these days since accepting a position with the outstanding Olaplex company but I'm one of the lucky few she still makes time for. All the stylists are wonderful and over the years I've had the chance to see Lisa (when baby Lauren arrived) and my daughter sees Hadley. Both are wonderful and I'm happy I found Hair Arts!

Go see Amanda!! I drive from the west end just to see her. It is quick ride on 288 and well worth…read moreit! Amanda listens to her clients and cares for them. She is a perfectionist with great attention to detail. I see her regularly for haircut and highlights. People always compliment me about my hair. The highlights look natural. She also cuts my children's hair. She's wonderful with kids! Her prices are reasonable and she is always on time! She is the best!

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.

Rituals is an amazing salon! Their stylists are wonderfully trained and work with their clients to…read moreformulate the best look for each. They make solid recommendations and talk w their clients about what will look beautiful, what is doable, all while making each person walking away feeling like they were their stylist's priority. Elizabeth M has been styling and coloring my hair for years. She always takes time w me, asking me what I want, showing me what is achievable, and then teaching me how to make sure I get my hair the way she's able to do it, everyday. That's always hard, bc you know how hard it is to make your hair look like they do! Elizabeth is also a color master!!! I've never been disappointed!

Love Sara! I have been following her for the last several years. When she moved into Greater Than…read moreSparrows, I was super excited as the location was also convenient (and not far away from where she was last). Every time you enter, you are greeted by smiles from the Front Desk. Everyone is very kind and has a warm personality, the atmosphere is nice and the interior is beautifully decorated. The only services I have done is cut and color, such as a balayage. This salon and medspa seems to be the one-stop shop for all sorts of needs from hair, tanning, makeup, manicures/pedicures, etc. The massage chairs while you get your hair washed is top notch. Sara is phenomenal. She takes the time to make sure that you are comfortable, listens carefully to what you want, super accommodating and just always does a great job. Even the advice that she gives, she doesn't overstep and try to take anything over without your approval. The entire experience is a breeze with her. I look forward to booking with her again when she gets back from her maternity leave and I would definitely not mind exploring other services.

The salon owner got back to me and refunded me my money. She offered extensions but I fear my hair…read moreis too brittle and the extensions will further damage my hair. I also am not comfortable going back to the salon at this point. I am relieved I got my money back but the damage will take years to repair. I wear wigs daily to look professional for work. I'm not sure how I'll manage on vacation at the beach or for photos but given the circumstances I'll have to make do. Hopefully the salon learned to be more cautious and perhaps do a strand test on hair they aren't sure of while also not leaving the bleach on too long.

I recently moved to Richmond and was looking for my new hairstylist. Erica had glowing reviews so I…read morewent to see her. Of course, right before my first appointment, my car's battery died and I was 30 minutes late. Erica was super gracious and accommodating of my delay. What I love about her is that she takes her time. You never feel rushed and she works with you on what you need. She gave me several care tips and also sold me some quality shampoo and conditioner at a far better price than I could've gotten it online. Happy to have found Erica and know my hair is in good hands

I usually go to the salon once or twice a year to get my layers cleaned up and dead ends removed. I…read morealways create a Pinterest board with haircuts I like, including video pins to show the stylist. One of the things that has been hard for me when visiting most salons- I have moderate hearing loss and the stylists have always been super chatty and ask tons of open ended questions. I usually can't understand 70% of what they say after Ive removed my hearing devices. That always takes makes me feel embarrassed when I keep asking them to repeat themselves or answer something they didnt ask. After showing my stylist my desired cut, she saw me remove my hearing aids. She did not make me feel pressured to make small talk. The head massage she gave me while shampooing my hair was wonderful and relaxing. She was gentle with my hair and took great care with cutting the layers. The front door was propped open and there was a nice breeze coming in. She made me feel happy, relaxed and at ease. I have never had such a quiet and relaxing salon experience. I look forward to visiting her again when I need my hair cut in the future.

I have had no problem with the stylist to be clear. I called them multiple times during business…read morehours the day before it was going to ice. They didn't answer me so I was like okay guess I'll just go. Then called me before my appointment and let me know they cancelled my appointment without even speaking to me and gave the time to someone else after THEY couldnr answer? She was rude and short. They are not that worth it especially with their pricing. Better salons without rude customer service is available. Best to go elsewhere.

Noel is a master. She has colored and cut my hair and cut some of my kids' hair, which is very…read morecurly and thick and she always does outstanding work. I often just have her recommend something for me and do that, and I trust her expertise and skill enough to know that it will look fabulous.

Today I went in and Amy fixed something from a prior person and she did a partial perm and a…read morehaircut for me way above anything I would have expected! I'm so so happy with the way it came out it looks wonderful!

I have been a client of Godiva Salon De Excellence for many years Everyone is super nice from the…read morereceptionist to the hair stylists , nail stylists, and shampoos techs. Jody takes extra time with my manicure and has beautiful colors to choose from. Nancy is my hair stylist and does a wonderful job cutting and styling my hair. I highly recommend Godiva Salon DeExcellence in Midlothian, Virginia.

Something is really off at this salon. I made an appointment 3 months in advance with a stylist who…read morehad cut my hair once and did a good job. Three times before my next appointment, the salon called to tell me that my stylist was "no longer with us" and they would need to reschedule me with a different stylist on a different day. After this 3rd time, I nicely told them how frustrating this was, and they accused me of having an attitude. Instead of saying, "I'm so sorry this has happened again, let me schedule you at our next available appointment." The person on the phone (owner?) became very rude to me. If this is how they treat their clients, I can only imagine how they treat their stylists. I guess this explains why so many are leaving. I will not be returning either.

A 5-star experience today! Jo Brandon is an exceptionally talented artist - a master of her craft…read more Jo meticulously worked her magic with my hair and gave me a FABULOUS razor cut. I am so happy with it! I simply adore her and will be a life-long loyal client.