I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Very good facial. Also relaxing. Recommend serendipity a lot. Gave me tips for keeping my face…read moreclean and telling me what stuff to use.

I love the haircut I received, but I was disappointed in the friendliness of my hairdresser and the…read moreoverall vibe. Seems to me like a place they overbook and loses the customer service element. It was not a peaceful experience at all. My hair was blown out by both my hairdresser and her assistant at the same time- safe to say I was sweating and having my head pulled in different directions. A disclaimer that a level 6 is training an assistant could be nice to know before going in.

Holt did an amazing job with a color correction and much overdue cut. The environment of the salon…read morewas very nice. Holt was able to see exactly what was necessary for a perfect blonde color with grey blending. Great haircut fixing a previous bad one.

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.

Rituals is an amazing salon! Their stylists are wonderfully trained and work with their clients to…read moreformulate the best look for each. They make solid recommendations and talk w their clients about what will look beautiful, what is doable, all while making each person walking away feeling like they were their stylist's priority. Elizabeth M has been styling and coloring my hair for years. She always takes time w me, asking me what I want, showing me what is achievable, and then teaching me how to make sure I get my hair the way she's able to do it, everyday. That's always hard, bc you know how hard it is to make your hair look like they do! Elizabeth is also a color master!!! I've never been disappointed!

I recently moved to Richmond and was looking for my new hairstylist. Erica had glowing reviews so I…read morewent to see her. Of course, right before my first appointment, my car's battery died and I was 30 minutes late. Erica was super gracious and accommodating of my delay. What I love about her is that she takes her time. You never feel rushed and she works with you on what you need. She gave me several care tips and also sold me some quality shampoo and conditioner at a far better price than I could've gotten it online. Happy to have found Erica and know my hair is in good hands

I usually go to the salon once or twice a year to get my layers cleaned up and dead ends removed. I…read morealways create a Pinterest board with haircuts I like, including video pins to show the stylist. One of the things that has been hard for me when visiting most salons- I have moderate hearing loss and the stylists have always been super chatty and ask tons of open ended questions. I usually can't understand 70% of what they say after Ive removed my hearing devices. That always takes makes me feel embarrassed when I keep asking them to repeat themselves or answer something they didnt ask. After showing my stylist my desired cut, she saw me remove my hearing aids. She did not make me feel pressured to make small talk. The head massage she gave me while shampooing my hair was wonderful and relaxing. She was gentle with my hair and took great care with cutting the layers. The front door was propped open and there was a nice breeze coming in. She made me feel happy, relaxed and at ease. I have never had such a quiet and relaxing salon experience. I look forward to visiting her again when I need my hair cut in the future.

Elizabeth did a wonderful job with my hair color and cut l left out with a beautiful new lookread more

Quick! Easy! Affordable! And great haircut! Maddie is very professional yet has a great…read morepersonality.

From up-dos to kids....Meghan Cunningham can do it all. She takes the extra time to get to know her…read moreclient, no matter the age or gender before starting her work. You can't ask for a better stylist. She did the hair for my wedding and I would recommend her to anyone. She listens and understands what you want and if you don't know she will ask you questions and try to help you figure it out. I've been to places where I felt the stylist was more interested in what they wanted vs. listening to me and what I want. For those of you with long hair, don't be afraid of Meghan. She will not force you to think about cutting it short or adding something you didn't want. If you say, I just want a trim, then that's what you get. She may ask you a question like have you ever thought about an angle here or layer there but no pressure. Her dialogue is very calming and she truly cares about her clients the way she would about her family. She has also cuts my husbands hair and he has only had two people in his 31 years of life cut his hair. Meghan is the only one he trusts. Big bonus she is excellent with kids! She cut my one year old nephews hair and she did an amazing job. If someone can get a kid to cooperate and has that kind of patience, they can do anything!

I saw Meghan & asked her to give me an edgy Rock n' Roll cut with high-lites & low-lites. Boy did…read moreshe deliver! I looked so cool when I walked out. She gave me just what I wanted & I loved how affordable the prices were. It is a small town salon with a welcoming & homey feeling.

Love Sara! I have been following her for the last several years. When she moved into Greater Than…read moreSparrows, I was super excited as the location was also convenient (and not far away from where she was last). Every time you enter, you are greeted by smiles from the Front Desk. Everyone is very kind and has a warm personality, the atmosphere is nice and the interior is beautifully decorated. The only services I have done is cut and color, such as a balayage. This salon and medspa seems to be the one-stop shop for all sorts of needs from hair, tanning, makeup, manicures/pedicures, etc. The massage chairs while you get your hair washed is top notch. Sara is phenomenal. She takes the time to make sure that you are comfortable, listens carefully to what you want, super accommodating and just always does a great job. Even the advice that she gives, she doesn't overstep and try to take anything over without your approval. The entire experience is a breeze with her. I look forward to booking with her again when she gets back from her maternity leave and I would definitely not mind exploring other services.

The salon owner got back to me and refunded me my money. She offered extensions but I fear my hair…read moreis too brittle and the extensions will further damage my hair. I also am not comfortable going back to the salon at this point. I am relieved I got my money back but the damage will take years to repair. I wear wigs daily to look professional for work. I'm not sure how I'll manage on vacation at the beach or for photos but given the circumstances I'll have to make do. Hopefully the salon learned to be more cautious and perhaps do a strand test on hair they aren't sure of while also not leaving the bleach on too long.

Samantha is the QUEEN of the curl in Richmond. If you have curly hair and haven't gone to see her…read morefor your haircut, coloring or styling needs you are missing out. I've seen her since I moved to Richmond and cant believe it's taken me this long to do a write up about her. She has helped me tackle in the last 2 years: post-partum hair - I'm talking 2 different textures of curls that were messing with my ability to style and manage my hair in general Curly color - guiding me on my first ever journey to attempt curly color which can be so damaging for curls if not done right. She helped me balance the right level of trying it but not too high maintenance which I appreciated Just today... A Pre-baby cut - getting me a cute AF curly bob cut so that my hair could be shorter and ready to welcome baby 2 into to life. The pro tip for getting in... She has a long waitlist BUT she is super good about posting openings on Instagram (so give her a follow) and then once you are on her existing clients list you'll get emails about when she does bookings and it gets much, much easier. Do yourself a favor and get on her books. It'll change your life if you're a curly girl in RVA!

If you have curly hair, you will love Sam. I found her through Instagram a year ago while trying to…read morefind someone who specializes in curly hair! After my first curly cut with her, I knew she would be the only one I trust with my hair. I just went yesterday for meta paint + curly cut, and had a great time visiting her new studio. We went over the cut I wanted and the color I wanted to add, and my hair turned out amazing!! Seriously, 10/10 recommend her if you have curly hair. She truly understands the science behind your hair and what your hair needs for it to look it's best.

I never - and I repeat - never leave reviews, but I need to tell everyone about Morgan at the…read moreMidlothian location. I have dark brown hair that I've been highlighting up to bright blonde forever and have been to many different salons with none of them getting it quite right, so I decided to try somewhere new. It was my lucky day that Morgan had some available time this past week for a highlight.  I showed her pictures, she asked questions, and we totally clicked on what I wanted. A few hours later, I walked out of there with the best blonde highlights I have ever gotten since we moved to VA in 2009.  No one has ever stopped me when I've been out and about and said they loved my hair and where did I get it done - but they did it twice yesterday!  Thank you, Morgan - you are amazing!  Ladies, run to your phones and make an appointment!

I have had no problem with the stylist to be clear. I called them multiple times during business…read morehours the day before it was going to ice. They didn't answer me so I was like okay guess I'll just go. Then called me before my appointment and let me know they cancelled my appointment without even speaking to me and gave the time to someone else after THEY couldnr answer? She was rude and short. They are not that worth it especially with their pricing. Better salons without rude customer service is available. Best to go elsewhere.

I had one of THE most appallingly bad hair experiences here today. I asked for partial highlights…read moreand grey coverage on my temples. I got a $275 quote that almost made me pass out. But I let the stylist proceed. I wish I'd left then and there. I now have a clear line of demarcation about a quarter of an inch from my part line, and she put far too much dye along my temples and the side of my face. It colored my light facial hair so I now look like I have sideburns. I'm still laughing because at 62, we've all survived a hair disaster or two. I know she could tell I wasn't happy. After 3 1/2 hours, I had to go and she hadn't even started to blow dry/style my hair. I didn't attend the event I was supposed to go to afterwards (those sideburns aren't going anywhere anytime soon) and they knocked about $40 off. Still means I got a subpar partial highlight for about $235 bucks...in Richmond, VA...which is crazy. I'll be looking for a new place next time around and trying to keep my head down and my hair untucked and over my ears until these brown stains along the side of my face fade. Ridiculous. Update: The owner did call me, following this review. Though apologetic and mentioning repeatedly this would be used as a "learning experience", I received no offer of either any kind of refund or an amount off for future services or an offer to have anything corrected. I spoke to a work colleague, a Richmond local, and have another salon picked out for next time.

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.