I have gone there for 4 years since buying a home 2.5 miles away. It has been a good place for me. I just took my 20 year old daughter there for an end trim of not more than 1.5 inches which she showed the male stylist... and once her glasses were off and she couldn't see what he was doing he decided to cut off 8 or more inches of her hair.
She went in with hair below mid back with blonde ends which she has been growing for YEARS! IN MOMENTS HE MASSACRED HER HAIR AND TOOK 2 YEARS OFF IT!!! It is now just below her shoulders.
On his own he decided to take all the color out of her hair.
Who is he to decide and go against her request? That is as close to a consent violation and assault as there can be to someone who has dyed their hair for years and made it a part of who they are and what they portray a out themselves.
My daughter has anxiety dbsorder and asthma. She has been brought up to remain calm until she can unload it all in a safe spot because people don't help at all if you are excited and react in a business. I paid $40 and tipped $8 and walked with her talking on the way to my truck, she got in where she felt safe and just exploded in tears, shaking, hyperventilating, dropped the seat back and just heavingly cried.
Any person going to a hairstylist the first time has anxiety. You trust that they know what they are doing, are qualified, will listen and can then execute what you ask for. For many, a person's hair is part of who they are and the style of self image they want to express to the world.
This butcher took that from my daughter in seconds. You can accidentally go 2 inches when 1.5 is asked for... maybe even 3 for a mistake... but 8 or more? Really?!?
I tried calming her as best I could, turned around in the lot and drove back to talk to the stylist. The receptionist said he left for lunch just after we left. I asked for the manager. Nice guy. Made no excuses. Didn't cut me off, and asked what I wanted to happen. I told him I need someone to come out to the truck and see the state this putting her in and apologize. He did that. He talked to her a bit. He let her know he wished he could put it back.
Obviously... there is no fix other than time now.
Dad did what he could and tried to hold someone accountable... but
No offer of money back when I mentioned paying $40 + $8 tip to have my daughter traumatized. Don't anyone comme and say, "well you didn't ask"...folks, the mear mention of the amount and the obvious screw up and fact I am back needing help from the manager to give my daughter any peace at all should make it clear a refund is the least they can do.
No... I am not going to call and ask. No I am not going to change my feelings and go again myself even if they did fine by me these past 4 years. I gave my number when I .are her appointment for 1:00 today. They have my number if they think they need to talk.
I will leave my comments here and hope people read it, consider it, and make darn sure through questioning, that their stylist knows exactly what is wanted. Then make them stop after the initial cut and return glasses if needed to confirm they are right. Do that while it can be mitigated if wrong, even though not truly fixable.
This was just a total FUBAR situation for my daughter.
Dad got her ice cream, and she is resting in her room with her service support dog. I hope it all helps.
I want to scream and yet it will do no good at all for anyone... it is just too little too late.
So many have good comments, and I did too. Not now. read more
