FIRST OF ALL....The terrible review written 6 months ago simply isn't true. Here are the facts:…read more1.That woman was just big mad that she didn't know about the service charge for paying by card. It's not a "hidden fee'; there is a sign on the checkout counter that explains the charge. Come on, hun...put on your glasses. 2. It had NOTHING to do with race or anything of the sort. No racial remarks were made, it wasn't a BLM issue, nothing like that. There were absolutely NO "black mom on Rugrats jokes" made, or anything else derogatory, racial, etc., for that matter! 3. The bad reviewer was banned from the premises after she returned to the salon a couple days after her original appointment (where I have on good authority she said NOTHING about the charge...she did not "leave in tears"), and made a scene in front of other customers and got confrontational and rude with the owner. It's not an "admission of guilt or no community"; there's nothing to be guilty of, and it was protecting those in our community who choose to come into the salon from an unpleasant situation that didn't need to happen in the first place. 4. When masks were mandated, EVERYONE wore one; I would know, I'm in the multiple times a month, have been since everything opened back up! NOTE: She's reviewed 7 places on Yelp. Only ONE "positive" review(for another hair salon), where she even references her "last review on "terrible treacherous shear design in chesterfield across from the police station""! She sees herself as some sort of hero and leader of a "positive movement"...she's not. NOW FOR AN ACTUAL, TRUE REVIEW: I've been going to Shear Design for 2 years now, and bring my family here as well. Nothing but love and kindness from ALL of the staff! Mellone does my hair; cut, dye, undercut, everything. She cuts my fiancé's hair. She braids my sister's hair. There's nothing that girl can't do when it comes to hair! Everyone at the salon is awesome, I've had my hair done by everyone at least once when Mellone wasn't available...I trust them all! Are you ready to try that colorful hair you saw on Pinterest? They can handle it. Need your eyebrows done? They got you. Wanna get eyelash tinting or extensions? Well you're in luck, they offer that too! Seriously, I can't say enough great things about Shear Design and the team there. So kind and welcoming and just AWESOME! If you're looking for a wonderful salon that does it all, this is IT!

I just drove from North Carolina and I did send pictures of my hair however I thought my scalp…read moreissue was resolved. Already emotional about my hair and its state I wanted to look my best for my father's upcoming anniversary of death and just for me finally. I sat in her chair and was told bc I didn't disclose psoriasis of scalp which I do not have a diagnosis of and is actually dandruff however I felt was resolved I couldn't be serviced and was charged 85.00 because of this! I know maybe not a relaxer but wash or shampoo. I do use medicated shampoo but whatever to get out of her seat and not feel humiliated. There was nothing just met with cold resistance that I cannot service you and the services cancelled. 2 hour drive back to NC. She did not even read my message on intake just judgement when you cut your own hair bc you want to be free it's all different lengths bc I'm not a professional and I had said I had not had it professionally done in years and some ppl do have buildup on their scalp so my scalp was not red or was it inflamed. I wish her all the best but myself also being a professional as a nurse I couldn't say in 5 minutes no I cannot service you and 85 dollars later. The very thing women fear happened my depression was judged and my migraines that affected my hair was judged at the most sensitive time of my life. I sent pics and she said I didn't see this I pulled up my phone and showed her my pictures and it was the exact same pictures. Pray her business continues to flourish however you don't know the pain or sacrifice or from suffering migraines a woman carries on her head and shoulders. Show empathy bc after my heart broken of not having this change I shall go on to take care of my patients later today and go look at my husband for a change that didn't come. One day you will never know who you may open your eyes too! Be blessed!

Tomorrow is my wedding day. I went to Alicia's for eyelash extensions. While I didn't love the…read morefinal product, I figured I just needed to get used to the look. Unfortunately 4 hours later, so many of the clustered lashes (I thought they were supposed to be individuals) had fallen out that I had bald spots on my lids. I frantically called the salon to see what could be done; I expected that since I'd paid $130 plus 20% tip a few hours ago, surely they would make this right, especially since I was less than 24 hours away from being a bride!! Instead I was told I could come back tomorrow for a $45 fee. I cannot express my level of disappointment. I will never return to this establishment.

I generally do not like getting my hair cut. I have some scars & lumps on my scalp that are just a…read morebit embarrassing to me, and it's always awkward to go to a new place & have to explain - usually in front of a packed salon - after the hairdresser loudly asks the equivalent of "what's up with that?" However, the time had come to get it done & while I love the place I usually get my hair cut, it's not worth it to make a special trip to Mechanicsville just for that. Anyway. Alicia's was recommended to me by my cousin (and had the highest Yelp rating of any salon near me). On arrival I was a little confused - the signage on the building simply says "A Salon & Day Spa." Since there were no other hair places in the area, I knew it had to be the place, but being a newcomer to the area, it was a bit confusing. The salon has a boutique area right up front with lots of shiny baubles for sale. I'm not terribly interested in things like that so I couldn't give you any specifics. The servuce area in the back seemed to have a lot of knick-knacks & the like scattered around, but it wasn't over the top. It also advertises & has areas set up for massages and mani/pedis (I will more than likely be going back to get my toes done soon), so you could ostensibly book a whole spa package for yourself if that's your thing. But I was here for a haircut. Amanda was my stylist, and after a consultation of what I wanted (I NEVER know what to do with my hair) and what she thought would be best, we began. About 30 minutes later, my hair was washed, conditioned, cut, dried, and styled, and it looked 100x better than it had before. During the prices Amanda showed me the products she was using and described what they were for, in case I wanted to go out & purchase them later. I was offered something to eat or drink several times. Best of all, Amanda assessed where the lumps & bumps on my scalp were & worked around them - without saying a word. I really appreciated that. The whole experience was relaxing & very pleasant. On check out, they have a printed calendar that describes a special that the salon runs for each day of the month (also available on their website). I also snagged a 20% off coupon for my first visit that knocked off about $8 from the cost (also on their website). All in all, a great first experience at a salon that I more than likely will be returning to.

Dana was so delightful, and did great color and cut! The salon was decorated and spotless and…read moreeveryone was great at making you feel great!

I called as a first time customer for a very last minute appointment. I needed a haircut and they…read morewere able to get me in right away. I was unsure as to what I wanted and my stylist made great recommendations. I was attending my best friend's funeral the following day, so she told me not to do anything drastic while I was feeling so emotional. She cut off the ragged ends and did a fabulous job on my bangs. I went in thinking I would be cutting off all of my hair but I am so grateful she recognized that would not have been the best idea for me. The salon is clean, the staff are nice and the prices are reasonable. I will definitely go back, and I highly recommend!!!

I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Very good facial. Also relaxing. Recommend serendipity a lot. Gave me tips for keeping my face…read moreclean and telling me what stuff to use.

Everyone at this salon is so kind and skilled, they will have you in and out so quick! I live in…read morePittsburgh now but any chance I get, I'm coming back!!

Highly recommended! Melanie was my stylist, and I appreciated her friendly, professional approach…read more My hair looks amazing, and the price was reasonable.

The salon is super cute decorated. Owner has two of the most well behaved, cute dogs there. I just…read morefell in love with them! My regular hair dresser got sick and I had to go "cheat" on her, that's how I ended up at Studio B with Nora. I was amazed on how easy it was to get an appointment such last minute. The friendliness and the flexibility of making arrangements were super appreciated by me. I walked in with my hair needing attention, walked out looking like a Queen! Nora did an outstanding job on my color and cut. I'm super happy!

After 4 years of having my hair cut here, I'm looking for another place. You have to wait weeks to…read moreget an appointment with Mark and the other stylists there, who were good, have left. I find myself getting stuck with Nora, who is not as talented as Mark. They only have 2 stylists listed to book with. I am no longer happy with my hair.

I took a leap of faith & went to this salon for the first time yesterday & I had Sarah as my…read morestylist. I am so glad I did! I wanted to go all blonde, she helped me decide what shades would look best for me, she gave me professional advice, took her time & was just as enthusiastic about my new look as I was. She even brought me in today again to lighten my hair more because I wasn't completely happy with the blonde that turned out the first time. She was such a joy to be around, all the ladies in the salon are pleasant & kind. I'm so happy with the finished product & I will definitely be returning! Thank you so much Sarah for making sure I left the salon a happy camper! I will definitely be back!

I just recently got my hair done by Lucy and she is great! I even went back for a second…read moreappointment right after a previous one to have my hair lightened a little more and she did it with no problem. The Employees are all friendly and the salon is beautiful. I definitely recommend going here to family and friends!

Clean, beautiful, calm space with the best hair stylists in Richmond. Everyone is kind and…read moreprofessional. Feels like a luxury experience. They do an amazing job every time.

Nice people, convenient scheduling, reasonably priced. Great Haircut - quality skill!read more

We brought our 86 year old Mom here at about 7pm. We had tried to get into about 5 others before…read morewe found this company. The people here were so extremely nice and very helpful. They went above and beyond with helping our Mom, who needed extra help since she is in a wheelchair. Also, the amount they charged was quite reasonable. Thank you guys for making her feel human again.

Staff is always pleasant. Shop is always clean and Katie is the best…read more I would recommend this place to anyone looking for a new hairstylist. All the staff was very friendly and the price is very reasonable

Moment of truth: I didnt get my hair cut there. Mainly becuase I have no hair. However, my wife…read moregot her hair cut there and loves it. Natalie has been cutting my wife's hair for bit now and loves what she does. According to my wife; Natalie is her go to for all things hair related.

I was instructed by my physician to get a COVID test due to the salon being closed on Sunday and…read moreMonday I could not contact them to cancel my appointment. I could have gone in and risked staff and clients however, having a medical background in infectious diseases and vaccine research at Johns Hopkins I chose to cancel when I was advised to by my physician. I was charged $75 on an old credit card that didn't even belong to me. The owner has refused to return my calls. I found a new salon that is willing to await my test results. I gave them my physicians phone number as well as the confirmation for my test. They did not care about me, their clients or staff. It was all about the money!