Food is great, but I would say it needs improvement on service, adding a QR code to order myself would be helpful since the server always take too long to come to the table to order for us. read more

Came back here again for hot pot and it did not disappoint. The service and ambiance here are both pleasant and it feels very lively and vibrant. There's many hot pot places in Seattle now but you really can't go wrong with Haidilao, it is more on the pricey side but it's a solid hot pot place to go to when you're down for a hot pot place and prices don't matter. Also their shrimp paste is best in town, so you have to get that! read more

Came by on a Friday night to check out the Meat O'Clock $19.99 AYCE deal that's available before 5pm on weekdays and after 9:30pm everyday. I've been to several Haidilaos before, and this store was just as well-maintained and clean as others. We waited ~one hour around 9pm, which was long enough that we got a free order of wagyu. I also always appreciate the snacks that are available to the people waiting in line at all Haidilaos I've been to. The tl;dr is that I don't think I'd opt for Meat O'Clock again, as the available meat options (Australian lamb shoulder, Angus Beef Short plate, signature marinated beef tenderloin, marinated basa fish, white prawn) didn't taste the best. The fish especially had a pretty unpleasant texture. I thought the best thing we had was the wagyu that we got for waiting in line! Also, you have to pay separately for the sauce bar and the soup base, so the $19.99 ONLY includes the meat and nothing else. I think I'd rather pay more for the more premium cuts of meat next time. The free parking with validation is very handy, and the service was as friendly as always, though it was really busy on a Friday night, so it did take a while for our waiter to come by. read more

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Haidilao in downtown Bellevue is our regular hot pot spot. We come here whenever we're in the mood. There's a garage in the same building and you can validate your ticket for free. Street parking or the Safeway garage also works fine and it's a short walk. If you are not familiar with hot pot, the servers will happily walk you through. It can get busy during peak hours and weekends, so it's better to plan ahead. The menu has a lot of choices. Different meats, soup bases, veggies, noodles, so you'll find something you like for sure. If you don't want anything spicy, the pork bone soup is a safe pick. You do pay extra for the sauce bar, but it's unlimited and comes with side dishes and dessert. I always mix my own sauce and make the jelly dessert. For the meat, I recommend getting the premium cuts if you're picky. Hot pot makes the difference in quality really obvious since you're just dipping it in the broth. Prices are on the higher side, especially if you want to leave full. It's also better with more people so you can try more things without overordering. Overall, a solid spot we keep coming back to. read more

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How have I never been here before?! This came as a highly anticipated recommendation from my host family for the weekend! I've worked in restaurants and hospitality for a substantial portion of my life and these people get it! They were so nice, communicative, helpful and always ready to help! We had a birthday and it was so fun! They brought us toys, blanket for the baby and gave us a noodle dance (blew me away! Must order!) The food was awesome, the sauce bar was epic and the fridge of self serve ice cream and snacks was a great touch! I'm used to AYCE for this type of experience but the quality was great and did we order a little too much? Maybe! The spicy broth was killer and the food robot was pretty cool! read more

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We waited nearly 2.5 hours to be seated on a Friday night, so we were VERY hungry by the time we were seated. We opted for half-mushroom base, half their spiciest sichuan base. I really really enjoyed the mushroom base and the sichuan base was a little too much for me. I found the ordering experience seamless and easy. And the wait staff was constantly on the move supporting with orders. All in all, a very active and good experience (minus the wait). Unfortunately, we were all too stuffed for dessert, but we saw a couple of folks enjoying little cups of ice cream. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

This time my wife, daughter, and I came for lunch at this popular hot pot restaurant. It's been a while since the last time I was here, so was interested in what has changed and stayed the same. What's clear is that they continue to refine their experience. It's a very completive market for hot pot restaurants in the Seattle metro area, and it seems as if they are doing well, for good reason. My daughter made a reservation for 11:30 on a weekday. Free parking is available with validation in the same office building as the restaurant. We waited outside for our reservation, and a server came out, seating us a bit early. She spent time with us to explain our set lunch options: for $19.99, one can get an AYCE, but nothing else comes with it (no sauce bar, no vegetable tray, and most importantly, one must buy the broth separately). Thus we went with the fixed price option ($24.99). The broth comes in a pot with 4 separate areas, allowing up to 4 diners to pick different flavors. One broth choice not available before was the Pork Stomach and Chicken Soup Base, which is what I went with. I really liked it. It came with small pieces of tripe along with pork ribs, and the flavoring was excellent. Every single item in the Mixed combo vegetable tray (no substituions) were things I enjoy in a hot pot. My favorite was the deep fried tofu paper, and I ended up eating everybody else's share too. The set lunch comes with a drink...canned soda mostly, but I wanted to try WangLaoJi Herbal Tea choice...way too sweet for me, undrinkable. The meat came next, and the quality continues to be good here. It is thinly sliced, and served frozen so easier to handle with chopsticks. The combo comes with one meat tray, selected from 5 different choices (pork, beef, lamb). We got the Kurobuta Pork Tenderloin, and angus beef short plate (x2). With the strong seasoning that we used, it was more about the texture and amount of fat in the slices. The sauce bar seemed to have been upgraded. Not only did it have the most type of different sauces I've seen, it also came with fresh fruit and small bags of chips, and freshly fried shrimp chips. Dessert consisted of cheap, single serve ice cream cups which I haven't had for a long time, along with more chips. They use the server robot to deliver the meat tray, but one must wait for the server to put it on your table. It's a bit confusing, and could see a newbie trying to self serve. One thing that did impress us were the bathrooms: single use mouthwash, and personal (disposable) toothbrushes and combs were provided for folks going back to the office. With all of these different choices, the pricing could have been so complicated and hard to verify. Instead, it ended up being the quoted price. Love that! read more

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Super friendly staff (especially the young blonde server) and best hotpot in the world. The chicken soup base is great. The staff actually help us made a soup out of the soup base with meat and celery. It was awesome. Will definitely come back. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

今天去吃了海底捞，整体体验真的非常好。首先服务一如既往地细致，从进门开始就有人主动带位、倒水、介绍锅底和特色菜，过程中加汤、换骨碟、收拾桌面都非常及时，让人感觉很舒服。 这次点了番茄锅和麻辣锅的鸳鸯锅。番茄锅味道很浓，酸甜适中，煮牛肉和蔬菜特别鲜；麻辣锅香味很足，但不是那种只辣不香的感觉，越煮越有味道。肥牛品质很好，下锅几秒就很嫩；虾滑弹性十足，口感很新鲜；毛肚也非常脆，掌握好时间以后特别好吃。小酥肉刚上桌时外酥里嫩，蘸一点辣椒粉很香。 最惊喜的还是服务细节。服务员会主动提醒食材最佳涮煮时间，还帮忙调配蘸料。期间看到小朋友，还会送小玩具或者零食，气氛特别轻松。水果和小料台也比较丰富，干净整齐。 整体来说，不只是单纯吃火锅，更像是一种很放松、很有仪式感的聚餐体验。无论是朋友聚会还是家庭聚餐都很合适，难怪这么多人喜欢海底捞。 read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

Great service and good food Nice area and also free car park . I would recommendt this for hot pot in Bellevues. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

Finally my first Haidilao in the U.S.! I have to say, after trying so many hot pot places in China and here, Haidilao is surely the most fun one. Their staff were seriously the best, super friendly, helpful, and attentive. We came on Super Bowl day because I know this is probably the place where I wouldn't run into an excited crowd, so that was good for me. And I liked how they were playing Tom and Jerry in the restaurant. For the soup base, we went with the spicy soup base and the curry soup base. The curry one was beyond my expectations. It was creamy and flavorful, so good for noodles and udon. The spicy one was fine too, but I learned my lesson the hard way, please don't put crown daisy in it, it absorbs the spiciness like a sponge. I also had some beef and beef aorta, they were usually my go to protein dishes for hotpot. I loved to cook them in the spicy soup. I loved their sauce and snack bar, everything was displayed and arranged so clearly. I tried the fish skins for the first time, it was chewy, crunchy, and spicy, i think it was good. Again, I'm not the "I only eat chicken finger" kind of person , I'm the one that eat chicken feet. I made a sweet yet refreshing brown sugar jelly to finish my meal. It was a fun dinner! The only thing I wanted to complain about was that when we left the restaurant, I noticed one of the screens was playing a program from Turning Point. Like, what the actual f*ck was that? I hope it was just someone who doesn't know English randomly choosing a channel, and not something done on purpose. read more

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I have been to this location a few times and I would say this is my preferred location in Washington due to its location and parking availability. Parking is an indoor parking garage that you'll need to validate inside the restaurant. Today, I came to eat the Meat O'clock deal which is $19.99/pp and $9.99/child. The meat options available in this deal are AYCE angus beef short plate (my favorite), Australian lamb shoulder, white prawn, marinated basa fish, and spicy marinated beef tenderloin. Currently, they added A5 Waygu chuck roll to this deal but it's one order per table. This is only for the meat mentioned so everything else is extra, including the sauce bar. The place is always clean (including their restroom) and there are plenty of seats. There's moderate lighting, not too bright and not too dim, but there are neon lights on the wall. All of the seatings are booth style, which I like. They offer you an apron so you don't splash food on your clothes but they do occasionally run out of them, depending on how busy they get. Thus far, I have never had a bad service here and always appreciate the staff for their kindness and attentiveness. If you're new to Haidilao then I recommend looking up their "secret phrases" so you, too, may get a gift! They also offer free snacks while you wait and ice cream to take on your way out. Anyways, I recommend this place and it's always fun to go in a group. Although it can be pretty pricey so don't come here expecting to not pay much . read more

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So much fun for the kids. Great place to bring family for an outing. Large portions and great service. Recommend the hand made noodles and pork stomach base. read more

Service was extremely attentive and kind the whole time despite being very busy. To be completely honest I don't get the hype of paying so much for hot pot, especially when places like ygf and fy exist but maybe I just don't get it. But everything was very good and good quality!! Cozy seating and despite having a lot of people not too overwhelming. read more

Haidilao Hotpot Bellevue - Pork bone broth - Hot Pot Near Me - Bellevue, Washington

海底捞这波真的疯了｜$24.99狂炫小料台 本来只是想简单吃一顿，结果直接被这个套餐惊到 $24.99 一人套餐 自选锅底（想吃辣 or 清汤都行） 主菜可以选牛/羊/猪/鸡/鱼 还有主食 + 蔬菜拼盘 + 饮料 但重点真的不是这些‼ 它居然包含小料台！！ 懂的都懂： 水果 小菜 甜品 零食 甚至还能自己DIY一碗牛肉饭 拌面 港式甜品 基本等于"隐藏自助" 而且这个套餐其实不只是"一个人吃" 我们这次是几个人一起点 + 四宫格锅底分开吃 每个人选自己喜欢的锅底 干净不串味 体验直接拉满 真实感受： * 分量比想象中多（完全能吃饱） * 对新手特别友好（不用纠结点啥） * 性价比真的很高（现在外面随便一顿都不止这个价） 总结一句话： 想吃火锅但不想花大钱 or 不想点一大桌 这个套餐真的可以闭眼冲 read more

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It's been a while since we've been here. Decided to check it out since we were around the area and it was a holiday and luckily they were open. This time, I parked in their garage. I had a hard time getting a ticket. The machine ended up not giving one so I just went in. It was late anyhow. They have their usual enormous connect 4 game while you wait. They have someone help you join the wait list. They will text you and you can see what number you are. That's something that is new for us. And I saw that they have a banner saying that if you want for an extended amount of time, you can be comped with items. Unfortunately, we were only a few minutes away from getting one of the items. They have a nice array of snacks and a drink while you wait. It took almost an hour. The restaurant is bright and you can literally smell the soup in the lobby. The bathroom is clean and stocked with toiletries. They give you an iPad to order your food. The food came pretty quickly. I ordered the mixed trays because I thought it would be more economical. For 4 people, it was about $150. We opted for the sauce bar. They have a good selection when it comes sauces - spicy, spices, condiments, crispy, sweet, vinegary. You can be your own mixologist. It's a tight space! It was busy for a late night. They have specials late at night too. We had a great time and dining experience. read more

Haidilao Hotpot Bellevue - 2 broth selection 12/25 - Hot Pot Near Me - Bellevue, Washington

Haidilao has some of the BEST hotpot in Washington. Their service is efficient with robots delivering most of the pre-ordered items. And the space appears to be very neat! read more

Haidilao Hotpot Bellevue - Tomato base soup and Spicy Beef Tallow Soup - Hot Pot Near Me - Bellevue, Washington

Great service. Nice side dishes. Would recommended~~~~Like the snack and the melon from the counter. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

I've finally had a chance to visit Haidilao last month with my co-workers. I'm a fan of hotpot, so I needed to check this place out. Located in downtown Bellevue, and they have validated parking in the garage. We didn't have reservations, but it was a weekday, so I just joined the waitlist and it only took 10 minutes to seat us - your entire party should be present to get seated. As you wait there are some snacks in the lobby, but who wants to fill up those when bubbly soup awaits? Essentially Haidilao is a "communal" hotpot and you can choose up to 4 soup options. Honestly, I'm not a fan of communal hotpots, I really just want my own bubbling soup pot. Haidilao actually has a great selection of meats, noodles, vegetables, and miscellaneous items for the hotpot. Once you've made a selection, you make your way to the sauce bar where you can concoct your own dipping sauce(s). And there are snacks you can grab there, too. We did order a vast amount of food and, quite frankly for 3 little Asian girls, we did good putting all of it away. Would I visit again? I'm not sure, I think I'm spoiled with the other hotpot close by and would prefer to go there instead since I really just want my own individual hotpot... read more

Haidilao Hotpot Bellevue - So much food!!! - Hot Pot Near Me - Bellevue, Washington

I come here today with my colleagues for lunch. We are welcomed by the host and our server Amanda serviced us well. She gets us drink while we sit down, cleans our empty dishes right away, and serves our table nicely. She introduces dishes to my colleagues that first time coming here for hotpot ! We would love to come more often for together. We order some seafood dishes and their signature beef, we all loved them. read more

My friends and I came for their meat o'clock promotion (AYCE after 9:30pm) and we left so stuffed that we had to take a walk up and down the street before going home. I also think I blacked out when we started eating because I totally forgot to take any pictures. Food & drink: (4/5) There's a reason why Haidilao is so popular. Their ingredients seem to be on the higher quality side which also reflects in their price haha. We got the spicy bone broth (savory and hearty) and sukiyaki broth (sweet), both of which we've never had before. I really enjoyed both and would get them again! Because of the promo, we mainly ordered lamb and beef which I have zero complaints about. To cut through all this, I also got a passion fruit iced tea that was good but not necessarily special by any means. Service: (4/5) Since it's AYCE, it came with a strict time limit that you're expected to order all your food by. There were several times where we were just waiting for our order for 15-20 minutes at a time which really shaves into that time limit. I don't blame the staff at all since the restaurant was SO busy, but it's just something to keep in mind as customers. Otherwise, the service is very nice. Other notes: Make sure you make a reservation. Even with one, we waited for maybe another 20 minutes. They also validate parking for the garage. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

I really enjoy the meat o clock, the service is also very good. The fish in particular was very yummy.

Great service, attentive staff, the food is incredibly flavorful and of high quality. This restaurant is very family friendly. I'd definitely would recommend for a fun and delicious family dinner out. We will definitely be returning. read more

I have been coming to Haidilao Bellevue for the past year and my experience has always been top notch. I normally go at night, and even though it's late they always bring out everything quickly. Xiaomei has been an amazing server and very helpful! read more

servicefrom xiaomei was good, and food was even gooder. absolutely loved the sauce bar the fruits are mega fresh and such a great throat cleanser after the hearty meal. the music was banging as well read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

Xiaomei was great and very helpful!! The food was delicious and sauce bar good too. Good ambiance too

Xiaomei was an incredible server! Super fast and friendly! The food was amazing as well. Our go-to spot from now on!!

Great food and service, the meat o'clock and other deals late at night are great! They have a lot of variety and options.

Overall: I was really excited to try this place, but my experience overall left a bad taste in my mouth. Won't be coming back to trying any of their other locations. You are given 1.5 hours (I think) to eat. We were able to eat normally for about 30 minutes, and the rest of the time we just sat there and waited for food that never came. Food: Came for the all you can eat happy hour. You get beef, lamb, shrimp, marinated beef, and fish. Everything tasted pretty good except for the fish. There was a weird taste and texture to the fish, it was a bit chewy and had a brine taste to it? If you want literally anything else, it will cost extra. The soup base, any dipping sauces, vegetables, rice or noodles are all extra. Service: The wait for all you can eat at 9:30pm is very long. If you don't have a recommendation I would recommend not even showing up. You can try to get in through the wait list, but the wait is just as long. Once we were seated we started to order, and it was fine for the first 30mins. After about 30mins, it took ridiculously long for our order to arrive. We basically only ate for 30 mins, and the rest of the time we spent just sitting and waiting. The staff looked very overwhelmed and couldn't really keep up with the people inside, it was difficult to flag one down and ask for something. Ambiance: This is a lively sit-down place, everyone shares a big soup bowl in the middle. Lots of televisions around the place playing various shows. read more

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Amanda gave amazing service! the food was excellent. will come again :)) she took very gold care of us and soso sweet

Good service here! I really enjoyed the spicy hotpot, and the broth had great flavor. The staff were friendly and attentive throughout the meal. Bingfen was also super refreshing and tasty. The restaurant was clean and the atmosphere felt cozy and welcoming. Definitely would come back again with friends! read more

TL;DR service didn't meet expectations, some cool amenities but hot pot wasn't mind-blowing, especially for the price I was really excited to try this popular hotpot chain, especially after learning about how renowned the customer service is. After joining the waitlist online before our arrival, we were seated relatively quickly as a party of 6, and we really enjoyed the water, snacks, dessert, and candy in the waiting area. Definitely a unique offering I haven't seen elsewhere. As we came on July 4th, it was packed and the wait staff seemed pretty busy. We weren't really acknowledged much throughout the visit. For example, we weren't able to get aprons like other tables around us (unfortunate news for the white shirts we were wearing), and I was looking forward to seeing the noodle dance I've seen everywhere on the internet, but we eventually had to cancel it after waiting for an hour. The hot pot and meat overall was good, although the pork bone broth was very salty, almost inedibly so. Some cool parts of the experience: - $4.99 AYCE bar for snack bags + fruits + sides (sautéed mushrooms, black bean soup) + dessert (pudding w/ toppings) - house shrimp paste that the waiter would squeeze and cut into the broth - we were able to redeem one of the secret codes for free 6 buns with condensed milk! Although it was only one code per table. - free ice cream cups at the end! I would come back at a less busy time to see if my experience improves. In the meantime, will certainly be trying other hotpot places at lower price points. Maybe this was a fun, one-time experience? read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

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The service from the workers was amazing and everyone was really kind and helpful! I've only been a few times due to the more expensive pricing of this place, but my experience really stood out this time. You can't go wrong with coming here for the quality of food and service. It can be pretty chaotic inside and loud as it is busy, but I think the ambiance is very high energy! read more

DISCLAIMER: This review is tailored for the $19.99 MEAT-O-CLOCK July special only at the Bellevue Location after 9:30 PM daily. I have frequented Haidilao multiple times in the years past and have always been so impressed by the quality of meats, sides, service and hospitality. Haidilao will always provide a premier/up scaled dining experience to new and returning customers. For their July Meat-O-Clock special (90 minutes unlimited AYCE select protein choices) our group of 4 gorged on over 30 orders of prime short rib, australian lamb, basa, white shrimp, and beef tenderloin. Totaling out to $50 per person after tip and tax including drinks + noodle orders, this is an absolute steal. For the quality and quantity of food that we ordered, providing 5 stars to Haidilao Bellevue does not do it justice! Wait times are expected to be 90+ minutes for parties without reservations, however the waiting and anticipation is well worth it. The Haidilao soup base combined with the quality of meat slices belongs in the upper echelons of hot pot experiences. Your group will not only leave with your belly's full, but your wallet half empty to then use on a different visit. Haidilao is always busy, however the friendly service combined effort of both man and machine (robot servers) keeps the busy atmosphere an afterthought. I highly recommend the Meat-O-Clock to any superfan of hotpot, enjoyers of Haidilao, or newcomers looking to fill their belly with exceptional meats! read more

Haidilao Hotpot Bellevue - MEAT O CLOCK - Hot Pot Near Me - Bellevue, Washington

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This place is so good! They have so many sauce options, the meat is delicious and it's all you can eat during meat O' clock. The server Casey was so nice and attentive and served us quickly and with smile. I recommend this hot pot place to everyone, it is the best one I've been too!!! read more

Great food and service! The ambiance is great too, and you can even watch face-changing performances here. It's especially kid-friendly and makes dining with children much easier. read more

The food is alway good and Xiaomei was very attentive all night. My group came on a Monday night, there was no wait and we got seated immediately. read more

!!! If you're coming for the AYCE deal after 9:30, be warned that they purposely take an extremely long time to bring out your food. It's a tactic. We waited 30 minutes for our first round of meats and didn't get our other sides we ordered separately for almost 50 minutes. They gave us our rice and the soup base only. Even to the last second they were lagging. When I come to eat normally without the AYCE deal it was never this slow. read more

Haidilao Hotpot Bellevue - Hot Pot Near Me - Bellevue, Washington

It was our first time here on a Wednesday lunch. We've heard about a nice lunch deal so decided to give the place a try. The service felt lacking. We told the hostess and waitress both that it was our first time here. The waitress gave a very brief explanation. There was 2 lunch specials going on (as she's scrolling through the tablet at the speed of light)- she tells us we can do a 19.99 ayce with these meats or this $50 pre-set meal for 2 combo. She sets the tablet down and told us to look it over and then she'd be back. Well we, being new, had issues finding where the deals were on the tablet. It wasn't clearly labeled and not on the front page so we couldn't get back to view the differences. We just decided to do the ayce because surely that would be a better deal versus a pre-set combo? Well come to find out the ayce only includes 5 meats- sliced fatty beef, lamb, shrimp, basa filet, and marinated beef. Soup was extra cost. Soups cost range from 6.99 to 13.99 and you can choose up to 4. Well it was our first time here so we chose the basic pork broth. We told our waitress and she selected the 4 slotted pot- 1 pork broth and 3 water as pictured. I mean it was quite ridiculous that the soup came out in this tiny little square. I don't understand why the one broth was not served in one big bowl? Was it a requirement for this ayce? We don't know because we weren't explained this. I've never been to a hotpot restaurant where they are so stingy about the broth you just get a tiny square. We realized that all this combo included was meat, so we ordered a veggie combo and 2 steamed rice. Also nobody told us there was an app/sauce bar at an additional cost of 3.99 per person. The server made no recommendation and gave very brief explanations. Apparently the ayce had a 90min time limit? Which we also weren't told about. I just saw the countdown on the tablet?? Because of the tiny square, it was difficult to cook our items and meat. We were only able to do 2 nappas and 2 slices of meat at a time. And then of course, the broth quickly turned foamy after the many repeated times of meat cooking in there and all the fatty bits. Our broth was never changed out. It got low and we were never offered to have it filled up. By the end of the meal I was highly embarrassed because I told my boyfriend about this neat 19.99 hotpot deal and here we were, spending close to $80. On the way out we saw some cups of ice cream. Was it complimentary? I have no idea because nobody said anything to us. After this bad experience, we won't be back. There are better hot pot places in the area who don't serve you hotpot in a tiny square for cheaper pricing too (wow, what a surprise). read more

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Came with friends for our fist hot pot experience ever. Glad we had a reservation for a Friday night as it was pretty busy when we arrived. We fist had to pick our broths. We went with a 4 set so that we could try more broths. We went with a range of spices and the chile pepper scale does not lie. The 4 chile pepper beef tallow broth was delicious and maybe our favorite but had us all sweating by the end. The sauce bar was an extra fee but also included some fruits which was helpful to cool down the spice in our mouths. The mixed tofu place was a favorite at the table and the short beef was good as well. Ice cream cups on the way out to further quell the heat and we were on our way! read more