I had never imported anything before, so when I needed to have some building materials shipped via…read moreocean from Europe I was very nervous about how this would play out. I found MBC on Yelp and decided to give them a shot and I am beyond thrilled with my decision. Not knowing much about what to expect I was prepared for an expensive and complicated process, but Katie made everything so simple and straightforward. Always available , friendly and easy to communicate with, Katie took care of absolutely everything from A to Z. MBC will definitely become my go-to customs broker and I absolutely recommend them to anyone considering importing goods.

Let's just say, John knows his stuff. This importing can be confusing. John was patient and guided…read moreme through every step of the process. I have used him multiple times and he will be my go to. I highly recommend him for your go too, also.

I was looking for an Import Broker for the fist time, as I had a large international shipment I…read moreneeded assistance with the import documents and clearance. After searching through Yelp, I happily stumbled upon Juliana Lim CHB for assistance. I contacted them by phone and James was the first to pick up. I explained my situation with him, being a first time import for myself, and he was extremely patient with me and walked me through the entire process. He was always there every step of the way and always available via email if I needed him. The entire shipment took about a month to arrive and once it arrived at the port, James helped me with the import documents and clearances and everything was finally scheduled for delivery. I couldn't have done it without his help and would recommend this company for any import needs. Highly recommend!

I was in a bind due to a previous broker, not answering their phone so I called these guys up. I…read moredealt with James Roman. Amazing fast service, and he took care of me the same day. Great service especially for the price. Will gladly use him next time again. A lot of the bigger companies do not want to clear your customs if you did not do the shipping with them. So he solved the problem I had. Thank you James

"WOW!" is an understatement…read more Several weeks back I had a genuinely traumatic experience while pet sitting for a friend in Park La Brea while she was in NYC for her birthday. One of her cats had bitten the leaf of a of Lily (turns out they are very poisonous! Just Google it...) & needed to be taken to an emergency vet center. But, while shooting a photo of the flowers for the vet's reference - now thrown out into the back patio - my foot slipped and the door closed behind me locking me out of her apartment. Cat, purse, keys, credit cards, all pet sitting info & contacts UNAVAILABLE because once a PLB door closes it is locked (one of their security measures)! I only had my cell phone & my brain get me through this debacle. One neighbor was able to give me PLB Security's phone number. I called and explained the urgency of the situation - time sensitive for the cat. They ignored that I told them my friend was on a plane from NYC to LAX - was unreachable to vouch for me to let me into her unit; left me on hold for almost 20 minutes; still tried to reach her; pretty much good for nothing in this emergency. I hung up and proceeded with Plan B... to get into the apartment with a set of extra keys in possession of the friend picking her up at the airport (who lives in Inglewood AND would need the keys returned). What a fiasco! My mind raced to think of a dependable messenger service who would TRUST me because I had no form of payment available at that moment. Gratefully, I remembered the incredible messenger service we used (for 17 years) when I worked for QAS Productions in Venice... Santa Monica Express (SMEX) Almost daily they made the impossible possible!! I called... and Howard's familiar voice immediately assured me that my problem had an imminent solution. He recognized my voice (even though we had not spoken in about 8 years), dispatched a rush non-stop messenger to Inglewood to pick up the keys and trusted me to provide payment after the fact based on our history. The word "Lifesaver" comes to mind here. It is not an understatement! If SMEX (specifically Howard) had not responded fully & immediately to my urgent plea, Bandit (the cat) could have died. Saying "THANK YOU, SMEX & HOWARD!" seems inadequate. But, it will have to do for now... IF I could give SMEX 10 stars, I would! There simply is NO better - more efficient, dependable, reliable - messenger service in our big crazy city! One less thing to worry about...

I needed a courier and looked on Yelp for help. SMEX was highly rated and with a good amount of…read morereviews compared to the others. It held true! Great customer service and delivery went great!

Read her reviews. CHOSE to contact her about acting as my…read moreshipping agent. These days you just don't know how authentic things and people are anymore including online reviews. It still feels like you're rolling the dice when you have businesses paying for and faking their reviews. I was in need of a broker for air/ocean importing. After a week and no response to my inquiry I had to ignore these YELP reviews, this business and Vivian the owner. Trust is already lost when you don't return a prospects call or email in a timely manner. I felt un-acknowledged which also says, she is not grateful for people CHOOSING her place of business over thousands of other shipping agents in the greater LA area. "We're located in the US Customs building". Don't base your decision solely on that marketing pitch because it did nothing for me!!

Vivian was very very helpful when I had an unexpected problem with an import from china. Her office…read moreis conveniently located upstairs in the same building as the customs building. I came here with no idea what to do and she walked me through the process and it was very affordable. I recommend Vivian to all who need a broker for imports ! Her location, speed of service, and client satisfaction is great! Thanks again Vivian

I placed a last minute order online for courier service and it was picked up within my preferred…read morewindow of time, and delivered with a confirmation. The driver arrived and was very pleasant and helpful! Thanks again!

I needed a last-minute urgent delivery, and A1 courier went above and beyond. Their customer…read moreservice was excellent--friendly, responsive, and genuinely committed to helping me get everything delivered on time. They kept me updated throughout the process and handled the job quickly and professionally. On top of that, their pricing was very reasonable for the level of service they provided. It's rare to find a company that delivers both quality and value, but they absolutely did. I highly recommend them for any urgent or important delivery. I'll definitely be using them again!

Dimitri & Nick were great to work with !…read more We shipped our own 40' container from Hawaii to California, and these guys made it a whole lot easier. The process for a shipper owned container is completely different than if you use the carrier's containers. They took care of all the dealings with the carrier and got the container booked and shipped for us. I had called several times with questions, and they were right there to take my calls and give me the answers I needed. Excellent communications and overall service ! Thanks Again Guys !! Dale & Kim

I was recently recommended ETC by a friend and have to say, I was a little hesitant at first…read morereading the negative reviews. My friend however, was adamant about their reliability, so I contacted the company to inquire about their services and obtain a quote. I was contacted directly by the owner, Dimitri, who talked me through everything and answered each of my questions over the subsequent weeks. I was won over by their customer service, not only from the owner himself, but also from the other employees I interacted with (Nick and Lee). I took a leap of faith and was incredibly satisfied with my choice. The entire process was smooth and streamlined and the excellent customer service continues to this day. I felt obligated to share my experience with ETC because I understand how a few bad reviews can reflect poorly on a business. From years of experience in the logistics industry, I understand that sometimes there are additional costs incurred at customs that are completely unavoidable and independent of the importer. Those who are upset and caught off guard just didn't take the time to fully understand the process and listen to the information that Dimitri and his company are so willing to give. I highly recommend ETC to anyone looking for a fast, reliable, and responsive freight forwarder and will definitely be using them for my future shipments.

Great job thank you Picked up in the evening from DTLA…read moreand got to Calabasas first thing - very much appreciated I was nervous about meeting this deadline after all the hard work we did - your team handled it great!

Great customer service and on time deliveries. Maria takes care of us every time. Highly…read morerecommended.

I contacted 2 other brokers, one that didn't want to deal with a small air freight import shipment…read moreand the my normal large shipment broker, who indicated they needed additional documents that I believe weren't required. Found Michele through Yelp. She responded quickly, answered my call right away, led me to her website where she makes it extremely easy to submit POA, and took care of all Customs clearance quickly. I've been importing and exporting for over 30 years and this is the best Customs broker experience I've had. Thank you, Michele, for having thought through beforehand how to make this process simple, quick and efficient.

I called Alta Logistics because I had a small shipment coming in from China that was being held in…read moreUS Customs and I had no idea what to do to get it out. I called Alta Logistics and an employee named Peter answered the phone. Peter was extremely knowledgeable and very patient in dealing with all of my questions and concerns. I spoke with him in the morning and everything was settled by that afternoon. When I went to go and pick up the package I even emailed him from the China Airlines warehouse because I was missing a document and he faxed it over to me in less than 5 minutes! Whatever Alta Logistics is paying this man, they need to raise his pay! I will definitely recommend this business to others.