If I could give this company negative reviews I would. I have never experienced any company giving such poor service and run around. It's been 2 months since Haddon has botched and completely destroyed my AC Unit. I was supposed to have coil replaced ( 2-3 hr job). They visited the location 4 times and each time they had issues, either the coil they brought was broken or they needed other tools. After the 4th time they broke the AC unit and said they would come back to fix it. It's been 2 months and no one has fixed it. They acknowledged their mistake and said they need to get approval from owners to get the AC fixed. After that they stopped answering my calls and I have not heard anything back and not to mention they have completely shut down my AC unit. I would never ever hire them again!!! PLEASE BE AWARE!!!! They are not worth it!!! They will also do anything to sell you a new AC unit, none of their employees know anything about AC units and how they work. read more

Just had a full HVAC system installed in our home. Aldo and Humberto did the installation. They were super friendly, explained the process throughout. They were working in the attic mostly and kept my house clean throughout the whole installation. They covered my floors, swept and vacuumed up after themselves so no insulation or dust was track through the house. I have two very large dogs, and they managed well with them and kept a safe environment for them. Overall I couldn't be happier with this installation process. And excited to enjoy the AC this summer and heater next winter. read more

I would like to say thank you very much to Aldo and Frank. Thanks to their professional installation I'm sitting here nice and cool. I would like to also thank them for wearing their masks at all times, and being on time. Haddon Cooling is by far "The Go To Company for your heating and cooling needs. Thanks again, Familia Saucedo read more

Loved that they showed up with a mask since right now is a sensitive time due to this pandemic. Justin and Steve were very professional and did an amazing job. They were very clean with their work and they showed up on time. read more

I was scheduled to have a new air conditioner install on Saturday. Aldo and Raul arrived on time both were professional and courteous Both arrived with masks and when it came to install the thermostat Aldo was prepared with shoe covers. The thermostat that I had purchased unfortunately was defective but had a back up one for me to borrow which was much appreciated. After a long day installing the air conditioner. everything was cleaned up which I much appreciate it. I would recommend hadddon and heating and cooling. read more

We had a great experience with the Haddon team. Our estimator gave us options on equipment that fit our needs and the install was completed in a timely manner. The workers had a lot to do and worked a long coupdays to get our project completed. We are very comfortable in our home and can't say thank you enough for having had this done. Wanted to thank the team again! Still enjoying the cool air! read more

Haddon Heating & Cooling - My new AC - Heating & Air Conditioning/HVAC Near Me - Concord, California

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Aldo did the installation alone which was challenging but he did great job. A+ for attention to details and quality of work.

I finally got someone from Haddon to come out to see why my 2 year old $6000.00 AC unit is leaking so much water that my sump pump goes off. And they tell me "nothing's wrong" and leave. I'm screwed. Thanks Home Depot. read more

Unresponsive and unprofessional company. They don't return phone calls and the office phone is just an answering service, takes a message and no one responds. No response to email either. Furnace was installed, they left my home with the furnace blowing heat from around all sides. Holes in the base of furnace floors, left open, said it was not their problem, they will have someone reach out. 5 DAYS later, 26 degrees outside, STILL no help no calls returned, automated response says Tuesday 12/13/2022 they will be out. Finally A CALL, 2 days later, a manager said he would do his best to help. NOTHING, NO CALLS TO THIS VERY DAY. The REP(asshole)told me "to bad they don't have anyone to help out this weekend, shut the furnace off, hunker down, they will be out when they can". OUCH!! They did finally come and take care of it. BUT it took 2 days and a complete tare down to repair the first installer CHOP JOB. I REALLY HAVE SO MUCH MORE TO SAY ABOUT THIS NIGHMARE... I WISH I LOOKED HERE FIRST. read more

Covid safe installation. Great experience with Haddon starting with the estimate down to the installation. Great construction work by Aldo and Humberto who were incredibly fast at a job that was supposed to take 3 days but took 2 days. They made recommendations for fix unexpected problems all without an increase to the cost of the installation. thank you for and our new furnace. We're ready for next summer. read more

We are thrilled with our new HVAC system from Haddon Heating & Cooling, who we found through Costco. We replaced our 28-year-old furnace that was a dinosaur and inefficient with a new Lennox gas furnace and air conditioning. The bid was totally reasonable and we are able to pay with a zero-interest plan through Costco. The technicians, Aldo and Humberto, were totally professional and so careful and neat. We were amazed at their skill and thoroughness. Today, the whole system was inspected by an independent company who said that the new HVAC installation "is magnificent." The inspector's words. He kept saying what a good job Aldo and Humberto did. We feel lucky we were able to get this done. The difference in our comfort in our home is wonderful. We also love the new touch-screen thermostat. We would highly recommend Haddon Heating & Cooling to everyone and have told our friends and family. Thank you to Aldo and Humberto for the installation! And thank you to Will, Jesse, and Steve for all their help with the estimate, scheduling, and logistics. This all went very well! read more

Haddon Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Concord, California

Haddon installed an HVAC system in my house. I can't say enough good things about Angel and Gilbert. My house was more complicated than we originally thought when I began the project with Haddon but Angel worked with me on solutions to fit the house's design and get the best out of my heating a cooling system. They were professional, communicative, always prompt and respectful. I would work with Angel and Gilbert again in a heartbeat. read more

I highly recommend Haddon Heating and Cooling in Concord. We just replaced our entire HVAC system and ducts through Haddon and are very pleased with their services. We did extensive research and got quotes from 3 other companies before choosing Haddon.They were not the cheapest (nor the most expensive) but we were definitely the most thorough. Ryan, their salesman, was very knowledgeable and easy to work with. Overall, we are very pleased with every aspect of the work they performed. We had a minor issue following the completion of the work since there was some damage to the paint surrounding some of the vents and they immediately arranged to have a painter come out to make the necessary repairs. Every person we dealt with at Haddon was courteous, professional and responsive-I highly recommend them. read more

My experience with this company only gets worse the longer I use their product. The cliff notes: they won't install how you're told by the sales person, have terrible customer service, and aren't worth the money. I've since found a company called "All the best" who fixed a lot of these guys messes and have been amazing! (And cheaper!) Install- First, it took them a full two days longer to do the install then I was quoted. They made modifications to my house that I did not approve ahead of time and were unnecessary They left an aesthetic mess that a contractor had to be called in to fix. Function: The first heater they installed didn't work. That's Ok stuff happens, but I had to call them constantly to get straight answers about it and lost another day of work for them to come back and install one that worked. There was work I told would be done that just wasn't. One example- We have ooooold ducts that were supposed to be replaced and then weren't. Now the house smells every time I turn on the heat/fan/AC and it's another 2k to have a different company install new duct work It literally shakes my floor. This is a 100 year old house and they hung the furnace from the floor joists (no I didn't OK that..) and now any time it is on you feel the vibrations in multiple rooms of the house. They don't actually handle all the paperwork for your rebate etc. Customer service The people I have met in person were all friendly and kind. Managers I spoke with on the phone were rude and unhelpful. I wish I knew before I paid them that all these other issues also existed. I would never have paid for this. read more

I bought a AC unit from Costco. Haddon reps were extremely knowledgeable and on time with the estimates. They handled all of the permits and scheduling. Haddon (Manny and Mau) came out to install the unit. Both Manny and Mau were very professional and courteous (they should get a raise.) read more

Complete scam. Their sales rep will literally promise you anything to get you to sign and never follow through. Took twice as long to install HVAC system as they promised before we signed; guys would just not show up on the job and when they did show up, they would leave lights on and doors unlocked when they'd leave for the day in a house that were not yet living in. They even took a massive dump in our toilet, completely clogged it and made it overflow all into our lovely bathroom. They promised prior to the job that a bit of asbestos would be "a few hundred dollars to remove" turned out to be $3600 extra and before contracting, IN WRITING ahead of starting the job, Haddon agreed to pay half of it; they never did. Additionally they overcharged for vents they didn't cut and it took a dozen phone calls - each time promising they'd follow up - and they never have. In total, they owe me more than $3000 in reimbursement. Lastly, I was promised a "cash back" rebate from Home Depot of $2000 from Haddon sales guy; never got this. read more

This is the 3rd system I have purchased through Haddon, twice through Home Depot, and once directly. Each time from start to finish each step of the process was laid out clearly and performed efficiently. Daniel and his assistant just completed installing my third system. They arrived promptly and kept me appraised of any issues that needed my input during the installation process. They were always courteous and left the home clean at the end of each day. They completed the job on schedule and were always very accommodating. Haddon's customer service is also excellent. They followed up the very next day with a call to make sure I was happy with the installation. Any issues that have arisen and needed to be addressed after the initial installation were always responded to and completed quickly. I have nothing but great things to say about this company. read more

Aldo and Humberto we fantastic. Well done! Prompt service Expert install Very knowledgeable read more

We recently purchased a new heater and 1st time installation of air conditioning. While we were very happy with our salesman (Art Minor), install crew (Mau Lolohea), and inspections (Energuy & County) we were not at all happy with Customer Support (Chris) when we had to call on them the day after installation because our heater had stopped operating and we could not bring it back online. Because of Chris, we are giving a rating of 4 vs 5. Art Minor: Was very knowledgeable, informative and gave great follow-up throughout our project. We highly recommend Art for interested buyers. Mau Lolohea: Was onsite 2 times and both times it was clear he was very skilled and demonstrated strong leadership in directing his co-worker. We highly recommend Mau for installations. Note for the record: On the initial electrical wiring work that was done by Mau's co-worker during the 1st visit, when Mau returned for the 2nd visit, he discovered that it had been done incorrectly. Mau corrected the wiring problem. Chris (Customer Support): When we called him literally the day after our install because our heater had stopped operating, he complained that he couldn't help us because he was short staffed. He didn't trouble shoot on phone and instead told us to contact Lennox directly (really on day 2 we couldn't get help from Haddon??) which was frustrating, a waste of our time as we could not reach Lennox even after a 40 minute on hold call. It was not until we elevated our problem to Art Minor and a Hadden Manager named Denise that they got 2 Haddon technicians out that day. Whatever caused the system to stop, a simple electrical switch near the heater was turned off/on and the system returned to operational. Hopefully, the incorrect wiring mentioned above that was done during installation was not the cause nor will create any future problems. The heater is working nicely. While the air conditioning was demonstrated to be working, we are not currently using it due to winter weather. Thanks again to Art & Mau especially!!! read more

What can I say but amazing service! My family and I have been looking around for a new AC and decided to go through Costco. Costco subcontracts with this company and I can see why. The whole process was seamless, they communicate with you via phone or text. Aldo and Humberto came to my home and installed a new AC unit. They were prompt, came to my home at exactly 8am and immediately went work. They were both very nice and my family appreciates their hard work. Great job, Aldo & Humberto! read more

Haddon Heating & Cooling - Lennox AC unit ML14XC1 - Heating & Air Conditioning/HVAC Near Me - Concord, California

Reasons for the 1 star rating: -diagnostics guy/salesman comes and tells you and your family that everything is wrong and broken. must be replaced. you acquiesce. sign up for binding loan program. try to swallow the 12k pricetag. -their technicians come and ask you why you're replacing your dated but perfectly functional system -installation rescheduled multiple times WITHOUT notice -installation takes twice as long as estimated -technicians don't seem to know what the diagnostics guy/salesman originally wanted installed. seemingly zero communication between people. -they don't install what was on the original bid -they don't issue a refund for what was not installed -they schedule inspections but don't come in that time slot. WITHOUT notice. -afterwards, county inspectors FAIL the job -they don't tell us about the failed inspection. that's where we're at right now. we'll update this review if their performance improves in any way. read more

First would like to say, They was the only company for quick install date,As I am a disabled veteran, And was in need, Second the installers, they sent, Hardly spoke English, - And even less, when asked anything ( AT ALL ) I told them not to remove the Central air unit as a neighbor was need yet " Haddon loaded it and hauled it off" Third " As gas was shut off for the install, I asked installers, when leaving for lunch, to pick me up something also,( Owner)) yet they went to lunch and returned like thief's in the night, without any comment about my food also, since gas was off, owner could not cook gas stove" Then during install, of which I was trying to stay warm, w/ electric heaters, installers kept leaving all doors open, Now after install, they attempted to Load their stuff,, and was going to leave without hooking up my gas dryer, But I had checked it,Caught them, * Now something of concern, When they arrived they brought out two rolls of insulation, One of approx, 3 foot wide and the other approx, 18 inches wide, Yet when they was loading to leave, these rolls had never even been used, ( still had factory seal around the Rolls) these must of been needed for install, as it came with the new equipment" I had bought both the New Central Air Unit and new Heater, so why was it never used,?? HAD TO TELL NEIGHBOR THEY MADE OFF WITH THE GOOD CENTRAL AIR UNIT, so I could not help them, GOOD NEWS IS I HAVE HEAT, AND INSTALLERS HAVE LEFT MY PROPERTY, NOW I CAN GO GET MY OWN FOOD" LOL,, and gas is back on"" read more

I hired this company through costco. I thought that it would of done a better job. they sent someone out the guy never checked access didnt look to see if we needed anything else. Heater installed, cant use all of our ductwork under the house needed to be replaced. Installed in Feb as of today they have not called with an estimate to complete the job but they billed me. No heater, cant close permit, nothing. really so unacceptable..... read more

Haddon installation team just did a wonderful job today!! Isi, the lead, and Mau, the helper, showed up on time, performed a wonderful job, leave no mess! Extremely satisfied with their service! read more

Had new heater and air conditioning installed February, 2019. Best decision ever! We just recently made a service call for our AC. Every once in a while, the unit did a power surge. The Technician sent out, John Royce was on time, professional, courteous, and friendly. He quickly diagnosed the issue and remedied. Very pleased with Haddon Customer Service! read more

Daniel and Nick showed up right at 8 am, the first time any home services companies came right at the start of their expected arrival window. They were very efficient and answered any of my questions. They showed me all of the items that they installed and when I asked where and how to replace the air filter, they demonstrated how to do it. My wife found them so friendly that she made a coffee cake for them. read more

Aldo, Frank and Raul installed my AC unit today and they did an awesome job. They walked me through what was going to happen at the beginning and the end result. I was working from home during the install and they were very considerate of the noise and distracts. Great service. read more

A generally very good experience that ended up giving my weirdly-built condo an excellent furnace system. Haddon as a company had a few minor internal hiccups and an unforeseeable work-truck emergency. That being said, Logan and Dennis (their North Bay team) were pretty darn solid to work with despite any of the problems they faced here. Haddon gives their team the ability to handle tool or equipment issues on the fly. Logan and Dennis knew where to get anything they needed at a variety of vendors locally. I am a bit particular about certain things when it comes to work done in my home. These guys not only listened to me, but in some cases exceeded my expectations. They consulted me a lot on many choices we had to make on everything from heater grill selection to holes they made to concerns they had. The whole experience felt collaborative. They really took care to make things centered, level, and aesthetically pleasing whenever possible. I was definitely involved in daily cleanup, but they really did their fair share too. Dennis and Logan also paid attention to all the functional details I looked at, like fully taped/sealed seems and vibration damping. Even from the beginning estimating stage, Josiah was nice to work with. He was knowledgeable enough and did not promise me anything he was unsure of. Again, he gave me lots of options. He and their Project Manager, Robert, were both helpful when it came to figuring out if what I wanted would even be possible. I have a condo with tight spaces for ducting, so it was a challenge. The entire Haddon team brought my condo into this century. I went from three heat outlets on an old hot-water hydronic system (very weak) to six heat outlets on a very efficient gas powered system. It really evened out the entire feel of my home. Quieter, smoother, warmer, and "smart." Lastly, the Covid-19 stuff and final thoughts. Everyone had masks. They ate/drank outside. I felt they respected my time and property (and my tools, haha). I wish Dennis and Logan did tankless water heaters too, because I need one and would have them back for that! read more

My purchase for a new furnace was through Costco; Haddon was the partnering HVAC company and installer. I chose Costco because I know they vet their products and contracting partners well. Also, there was a special promotion. My experience with the process was great. Candice, a Haddon rep, came out to assess my needs and the location where the furnace was to be installed. She wrote up three different quotes for options. She was very responsive to my inquiries through texts and phone calls and answered them clearly. The gentlemen that installed the furnace, Mau and Wyatt, were pleasant, competent professionals. If I ever need HVAC work I will surely go with this company. read more

Jose H and Jonatan were absolute gems! They arrived early, works 5 minutes shy of 8 hours and took the time to explain the new system. They also took time and answered all our questions in great detail. Highly satisfied and recommend this business to everyone! read more

Had a new heating and cooling system installed from Costco and Haddon did a great job. Our installers, Mau and Isi were on time, quietly working, careful, and cleaned up well at the end of the day. We are very satisfied with the service we received! read more

Jose H. And Johnathan did a great job on the installation. They professional and efficient. Even though it was a full furnace replacement and AC install I barely noticed they were there. I am very please that I chose Haddon. From the system design with Dylan to the installation they are a class act. read more

I signed a contract with them via Costco back in Nov 2020 and I am STILL waiting for them to finish the job. I ordered a HVAC system from them and the way they went about it was really shady. Once they "completed" the job and took my money, their customer service went down real fast. If I hadn't asked for the box for the thermostat prior to their installer leaving, I never would have figured out that they switched thermostats on me and installed a much lower model of the one I was supposed to receive. They promised to make it right but it is now mid August and I am still making calls in. They seem to want to sweep it under the rug as all I get are promises for call backs which never happens read more

Watch out of this company. Do not work with them! Unfortunately I chose to work with them just because I thought this is Home Depot. They made several damages to my house along a number of dimensions, from problematic holes to drainage problems. Once they want your business, their reps are extremely nice (like Patrick). But once you pay, forget your money and they disappear. Do yourself a favor and go to one of the many other companies in this business. read more

I have been staying at my Mother's house in Danville while she is in hospital. The heat wave started and the air conditioner was not cooling anything! And it was only going to get hotter in the next few days. I called one company who couldn't come for 4 days. So I called Haddon and they said someone could come next day. Chris came and fixed the problem in less than an hour. He was polite, professional and efficient. The cost seemed very reasonable and I was happy to have air conditioning for one of the hottest weekends we've had in a long time. Thank you Haddon! read more

I initially ordered an HVAC system and a tankless water heater, but decided against having them install the tankless water heater. The installation of the HVAC went well, although the installers left a mess! I paid for this project through a 3rd party credit card and was charged for the water heater too. I have been trying to get a refund since February and now no one is returning my calls! I strongly do not recommend Haddon! read more

We remodeled our home and purchased two AC/furnaces units back in 2015 as part of the update. After the heat wave last week, we were baking upstairs as the AC wasn't operating properly. I called for an appt. and John was sent out. After diagnosing the problem as something that may have been missed on our last warranty call, he got authorization to fix it free of charge. Again, we are now 2 years past the warranty. We are so thankful that Haddon stuck by their product/installation saving us I assume something that would have been an expensive repair. Thank you John for sticking around for the lengthy repair! read more

My wife and I shopped around for the best pricing and service and found through our Costco membership that Haddon would work best for us because of there service and attention to detail. There technicians ISI & MAU called to schedule the install and were prompted and on time. They were very professional in there install of our unit and extremely clean and kind. Thank you Haddon and ISI & MAU.. when asked we will definitely Recommend Haddon..... read more

Staff was extremely professional. I filled out an indication of interest through Costco and Haddon called me first thing the next morning. Before I knew it we had an appointment for a consultation and then another for installation. The installers were punctual and banged out the job in 4 hours. The A/C unit really came in handy during that first heat wave. read more

We purchased their service through Costco for AC installation. They first came in May, and the installers don't know how to put the wires underneath/ cross the house, so we were told to wait for a professional to come and inpsect on the next Monday. The professional did not show up until almost 2 weeks later than scheduled. And after that our appointments were rescheudle at least 4 times, they did not even give us any heads up or notifications when no body showed up, me or my husband took days off waiting for them whole day without even a courtesy call, you can imagine how disappointed we were. Their customer service is not responsive, often time you will be directed to a voicemail and they can't give you much information anyways. It takes forever for them to call you back that we ended up to call them several times. When we asked an explaination on the no show appointment, the guy who did scheduling forgot to put it in their system for some reason. And finally, someone came and installed it almost 2 months later, and city found a bad wiring during inspection. I never seen an unresponsible crew like this. Do not recommend them! read more